Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fast shipping. Great service. Great deals. LOVE IT! My son and I shop at this site and have recommended it too our friends. Many of my colleagues have found books for gifts on this site. Wonderful.
This was my third time purchasing a book through BetterWorldBooks and it absolutely did not disappoint. This was exactly what I wanted and more!
This is my first time ordering from the internet and it was awesome. The customer service is beyond amazing. Recommend it
When I am looking for a book this is my first stop. Good selection and service has been my experience for the last 7 years. Love this book stop!
I love this company, their mission, and their customer service. It is my go to book store and they almost always have everything I need for cheaper than amazon
This is my go-to site whenever I am looking for a book. The shipments are timely and the books are in good condition when I order used. I even love the email that comes when the books ship. I will continue to use Better World Books.
I bought this book as a gift for someone I know. The book was in very good condition. The price was great and it helps lives!
Apart from the cover, which has obviously been folded over at some point (and condition was made clear and reflected in the price) the book is in otherwise fine condition. Got here in decent time given COVID.
I have been ordering books from Better World Books for a few years now and have always been pleased with the quality that has always been as described in the descriptions. Will continue to order!
I love old books, and some of them are hard to find, BETTERWORLDbooks have large collection, good quality, great customer service. Love them very much.
Thank you for your service
Received book in GREAT condition and very quickly. Have purchased books from BWB for several years. Always been happy to work with them.
I can't say enough great things about BetterWorldBooks. Great value, great quality books for a great price. What more do you need to know? Check them out!
I've been ordering books thru Better World Books for years and have been always satisfied. The delivery date was a a little slow... but it is the holiday season.
Easy to use, great prices, LOVE the letters the books send to let you know they're on their way. I have put many books in the Better World Books box behind my local library and like that the library gets something from my donations, too.
I often use BWB. Their service is great and they donate a lot of books! I've never been dissatisfied with what I receive so I can count on being able to order gifts even.
BWB has been my go to for used books since 2007. They have consistently delivered in a timely manner with no issues. Thank you!
I ordered, Dark Tide by Stephen Puleo. The book came quickly and was in great shape. It was printed in 2019. After I read it, my husband did, so it has been handled quite a bit in the last month.
I recommend using BetterWorldBooks.
I was so happy to have found this valuable site. However, because books are shipped by individual vendors and also because I live in Mexico, my orders have either (a) disappeared, or (b) arrived long after the expected delivery date. Customer service is OK but time-lagged and I'm not sure it's actually a himan
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account