Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Better World Books

Better World Books

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Better World Books?
grey stargrey stargrey stargrey stargrey star

Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233

We monitor reviews for authenticity

New York
2 reviews
0 helpful votes
Follow Tracy B.
Unfollow Tracy B.
Share Review
Report Review

Fast shipping. Great service. Great deals. LOVE IT! My son and I shop at this site and have recommended it too our friends. Many of my colleagues have found books for gifts on this site. Wonderful.

Date of experience: December 24, 2020
Massachusetts
1 review
0 helpful votes
Follow Cathy C.
Unfollow Cathy C.
Share Review
Report Review

This was my third time purchasing a book through BetterWorldBooks and it absolutely did not disappoint. This was exactly what I wanted and more!

Date of experience: December 24, 2020
Morocco
1 review
0 helpful votes
Follow Majda I.
Unfollow Majda I.
Share Review
Report Review

Customer service
December 25, 2020

This is my first time ordering from the internet and it was awesome. The customer service is beyond amazing. Recommend it

Date of experience: December 24, 2020
Nebraska
1 review
0 helpful votes
Follow Cat J.
Unfollow Cat J.
Share Review
Report Review

Love it!
December 25, 2020

Everything in my order arrived on time and in good condition! I am very excited and I will for sure be using this again!

Date of experience: December 23, 2020
Mexico
1 review
0 helpful votes
Follow Grace M.
Unfollow Grace M.
Share Review
Report Review

Great!
December 25, 2020

Amazing quality, selection, and environmentally friendly (recycling books). I also love the concept of donating books to those in need!

Date of experience: December 23, 2020
Michigan
2 reviews
0 helpful votes
Follow Diane S.
Unfollow Diane S.
Share Review
Report Review

I depend on BWBs.
December 25, 2020

When I am looking for a book this is my first stop. Good selection and service has been my experience for the last 7 years. Love this book stop!

Date of experience: December 23, 2020
Utah
1 review
0 helpful votes
Follow Nicole T.
Unfollow Nicole T.
Share Review
Report Review

Great
December 25, 2020

I love this company, their mission, and their customer service. It is my go to book store and they almost always have everything I need for cheaper than amazon

Date of experience: December 23, 2020
Maryland
1 review
0 helpful votes
Follow Kirstyn H.
Unfollow Kirstyn H.
Share Review
Report Review

My go-to
December 24, 2020

This is my go-to site whenever I am looking for a book. The shipments are timely and the books are in good condition when I order used. I even love the email that comes when the books ship. I will continue to use Better World Books.

Date of experience: December 23, 2020
Arizona
1 review
1 helpful vote
Follow Julia G.
Unfollow Julia G.
Share Review
Report Review

I bought this book as a gift for someone I know. The book was in very good condition. The price was great and it helps lives!

Date of experience: December 22, 2020
Australia
1 review
0 helpful votes
Follow Mick P.
Unfollow Mick P.
Share Review
Report Review

Apart from the cover, which has obviously been folded over at some point (and condition was made clear and reflected in the price) the book is in otherwise fine condition. Got here in decent time given COVID.

Date of experience: December 22, 2020
Maine
1 review
0 helpful votes
Follow Paige H.
Unfollow Paige H.
Share Review
Report Review

Pleased
December 23, 2020

I have been ordering books from Better World Books for a few years now and have always been pleased with the quality that has always been as described in the descriptions. Will continue to order!

Date of experience: December 22, 2020
Israel
1 review
0 helpful votes
Follow Tania g.
Unfollow Tania g.
Share Review
Report Review

I love old books, and some of them are hard to find, BETTERWORLDbooks have large collection, good quality, great customer service. Love them very much.
Thank you for your service

Date of experience: December 22, 2020
Missouri
1 review
0 helpful votes
Follow Leigh T.
Unfollow Leigh T.
Share Review
Report Review

ALLways good service
December 23, 2020

Received book in GREAT condition and very quickly. Have purchased books from BWB for several years. Always been happy to work with them.

Date of experience: December 22, 2020
Texas
1 review
0 helpful votes
Follow Raphael K.
Unfollow Raphael K.
Share Review
Report Review

My Go To for books
December 23, 2020

I can't say enough great things about BetterWorldBooks. Great value, great quality books for a great price. What more do you need to know? Check them out!

Date of experience: December 22, 2020
New Hampshire
1 review
0 helpful votes
Follow Jewel M.
Unfollow Jewel M.
Share Review
Report Review

I've been ordering books thru Better World Books for years and have been always satisfied. The delivery date was a a little slow... but it is the holiday season.

Date of experience: December 22, 2020
New Jersey
1 review
0 helpful votes
Follow Janet I.
Unfollow Janet I.
Share Review
Report Review

Love the letters
December 22, 2020

Easy to use, great prices, LOVE the letters the books send to let you know they're on their way. I have put many books in the Better World Books box behind my local library and like that the library gets something from my donations, too.

Date of experience: December 22, 2020
Michigan
2 reviews
0 helpful votes
Follow Chris R.
Unfollow Chris R.
Share Review
Report Review

I often use BWB. Their service is great and they donate a lot of books! I've never been dissatisfied with what I receive so I can count on being able to order gifts even.

Date of experience: December 21, 2020
Texas
2 reviews
0 helpful votes
Follow Gina R.
Unfollow Gina R.
Share Review
Report Review

Consistent
December 22, 2020

BWB has been my go to for used books since 2007. They have consistently delivered in a timely manner with no issues. Thank you!

Date of experience: December 21, 2020
Massachusetts
2 reviews
0 helpful votes
Follow Margaret E.
Unfollow Margaret E.
Share Review
Report Review

I ordered, Dark Tide by Stephen Puleo. The book came quickly and was in great shape. It was printed in 2019. After I read it, my husband did, so it has been handled quite a bit in the last month.
I recommend using BetterWorldBooks.

Date of experience: December 21, 2020
Mexico
1 review
0 helpful votes
Follow Kathleen C.
Unfollow Kathleen C.
Share Review
Report Review

I was so happy to have found this valuable site. However, because books are shipped by individual vendors and also because I live in Mexico, my orders have either (a) disappeared, or (b) arrived long after the expected delivery date. Customer service is OK but time-lagged and I'm not sure it's actually a himan

Date of experience: December 21, 2020