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Better World Books Reviews Summary
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
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This company is a gem that goes unnoticed by most. I have purchased books for years from them and have never had any issues. The books are usually in better condition than listed and always arrive in a reasonable amount of time and at a price that usually can't be beat!
UPDATE: 13th Jan '21
Got today the US order, it just was late due to Christmas and of course COVID.
Book was in excellent condition and even had a plastic cover on the cover being a library book. Package was vacuum packed so all borders arrived in mint conditions. Will definitely buy again.____
Ordered two books, one from the UK and one from thew US, the UK one arrived after a week (I'm based in Italy) so that was amazing shipping timings, the US one still nothing. It's been more or less a month, so it's still into the dates given by the website... We will see how that goes, but so far the conditions of the first book received were almost perfect.
It's easy to use. Used books are just as wonderful as brand new. And at this website you will find them in good condition. And when u buy books here they donate books to reading programs!
I've been buying books (used and new) for quite some time from BetterWorldBooks. I'm never disappointed. The website is easy to use, the service is great, the quality of the books is great. I have ZERO complaints. I recommend it to anyone looking for books. Thanks for all you do to make buying books a breeze. Julie D. From Michigan
I'm very pleased with my purchases and very pleased with the website. I am glad I discovered it.so many choices and you can't beat the prices of you ever need a book this it
I'm so thankful I came across this site. They had a long lost book written by one of my ancestors. We'd been unable to locate it until now. I was a little worried based on some reviews, but the book arrived. It did take a while to come, but you have to consider that it's an international shipment which takes longer than normal even without the pandemic backlog. It's in great condition, and was an amazing price. I'd use this site again.
The books arrived quickly in great condition! I didn't realize they could come so quickly. I would recommend Better World Books to anyone.
Just one of the several dozen purchases I make every year... Best customer service in the industry... Thank you!
Fast service, excellent deals and lots of books and other items to from which to choose. I highly recommend BetterWorldBooks!
Superb selection, great prices, free shipping, good charity/ a win win experience! I have ordered books for years through BWB and have never been disappointed.
The several books I've ordered arrived quickly and in good condition. I appreciate the philosophy of shared books and support of worthy causes.
The books were in great condition and were delivered before I was even expecting them. I will order from here again!
I have bought a lot of books from your company and I am never disappointed. I was looking for a book on how to use a bread maker and I found it right away and the price are so wonderful. You can always find any book you want here.
The world will be a better place with Better World Books. I have been a loyal customer to BWB for the last 5 years and have never been disappointed with my orders. All my orders of great books for less price were delivered to me within promised time frame.
Better World Books had a book that has limited publication. There were options for the price I paid and shipping was prompt.
I enjoy finding books that I want at a fraction of the cost that I would pay elsewhere. Some of the purchases were for Christmas presents, so I am glad they arrived in a timely manner, and that I was able to wrap them too. I have recommended BetterWorldBooks to my friends.
All my orders this year have been correct and delivered promptly. I order frequently and have high expectations. I have never been disappointed.
The book is in a good condition, really just like a book in a library. It crossed Atlantic ocean and came as I expected! I got it the cheapest I could find on the net too. Highly recommend this online book store. Sure to make an order again in due course!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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