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Better World Books Reviews Summary
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
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Great books... great service. I always enjoy browsing your website for books... you have a huge selection at great prices... onr thing why to the prices change all the time and what happened to the $2.98 books...
Quick delivery and good shape. I will order from them again for gifts and my own books. They have almost any book you may want.
Glad to see you are using better boxes these days... sometimes in the past they burst open before reaching me.
Fast service, book in excellent, like new condition, confirmation email for order and shipment done promptly,
The books I ordered were in great shape as stated on order form. The delivery was quick as well. Better books usually has the books I'm looking for at great prices.
Book was promptly shipped and I received it fairly soon thereafter in spite of Covid. The book was rated as "like new." Which it certainly was.
I was very happy to find books at such a good price and still be able to support good causes. I recommended this to my daughter who also then bought books for the same reason.
A great concept - buy pre-loved books and support good causes. Found several books here I'd not been able to find outside Amazon. All seven were delivered in good time (in two bundles) and in good condition - the only thing I would have liked would have been updates between shipping and receipt. My thanks to my colleague for the recommendation!
Hi this is the first time I've ordered from BetterWorldBooks and I was very happy with the service. I can't believe how quickly the book arrived and it was in excellent xondition. Thank yu!
I have ordered from BWB several times. The books generally arrive in an expected period of time and they are always in the condition advertised. I am never in a hurry, I don't order at the last minute, especially used books. I know they will arrive, but seldom overnight.
I always love ordering direct from Betterworldbooks.com
Their shipping is fast and their prices fair.
I love doing business with Betterworldbooks! I live in Mexico and my first order didn't arrive. BWB's refunded my money, so I reordered, had the books sent to a friend on the border and she sent them via Mexican mail. Since BWB's has free shipping, the very minor cost of Mexican mail was well worth it. What a great concept BWB's has and I will support this company wholeheartedly
As always, the selection of books was great. I was thrilled I was able to complete a series. I couldn't believe how quickly I received my order.
I have ordered from Betterworld before they are prompt and the books are in excellent condition. The package is secure and waterprooof. Will continue to use them.
The books I ordered were in Scotland and the USA and all arrived in good time. Customer services responded very quickly when I asked about the delivery of one item. Overall an excellent service.
The book is in great condition and I loved the fun email that came with it. It is a Christmas gift and I am excited to share the note with the book
Good price came quickly. Would definitely recommend this company to everybody! Thats all I wanted to say but am told must reach 100 characters and I just woke up!
I started buying from Better World Books this year and have not been disappointed. Their selection is incredible, and the shipping is fast (and free!). All the books that I have bought have been in amazing condition as well. They have definitely found a repeat customer!
Quick delivery, book received in good condition and as described. Purchased for my 4th year vet student daughter.
We lost a book from our local library and needed to replace it. The cost that the library was going to charge was much greater than the price I paid for the book through Better World Books. Searching for and ordering the item I needed was simple. I did not experience any trouble with shipping. The uniqueness of this site is in the email that accompanies your book's adventure coming your way. I really enjoyed it. After receiving my book I was able to deliver it as a replacement with our library with no problems.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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