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Better World Books

3.3

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Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233

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Texas
1 review
0 helpful votes
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Book purchase
April 19, 2021

Awesome condition of book and timely delivery. Even the price range for the book is commendable. I recommend this site to all book lovers

Date of experience: April 19, 2021
Illinois
1 review
0 helpful votes
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Highly Recommend
April 19, 2021

I order from betterworldbooks all the time and am always satisfied with my order! It ships quickly and the books are always inexpensive and great quality.

Date of experience: April 19, 2021
GB
1 review
0 helpful votes
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Great easy service
April 19, 2021

No problem s at all book arrived perfect condition and great price. Would definitely recommend to all my friends

Date of experience: April 18, 2021
Virginia
1 review
0 helpful votes
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Great Company
April 19, 2021

Your orders are always on time. They always have what you are looking for. I will continue to order from this company.

Date of experience: April 18, 2021
Florida
1 review
0 helpful votes
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Whether you purchase hardbacks or paperbacks you will be pleasantly surprised. Most books are like new. Plus an added surprise is often an "old"library checkout card. Not to mention the free books to others when you purchase.

Date of experience: April 17, 2021
Pennsylvania
1 review
0 helpful votes
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Package came on time, was well wrapped and my book sent me a nice, lengthy personalized note prior to delivery! The mission of Better World Books is also very commendable and it is great to see books can be resent to where the need is. Makes you feel better that you are helping a good cause. Thanks!

Date of experience: April 15, 2021
Ohio
1 review
0 helpful votes
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Swift and Affordable
April 16, 2021

I am so happy with the books that arrived (one even turned out to be an autographed copy! :D) . The site was easy to navigate, swift to deliver, and I got some books I couldn't find anywhere else. So happy!

Date of experience: April 15, 2021
Colorado
1 review
0 helpful votes
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Best Book Store
April 15, 2021

If I need a book that I cannot get on my eReader or just want a "real" book, I ALWAYS go to Better World Books. Their books are always in the condition described and they are an environmentally friendly company. I love the email they send when you book is ready to ship - it is from the "book" and is hilarious. Don't bother looking anywhere else, this is the only shop you need.

Date of experience: April 14, 2021
North Carolina
1 review
0 helpful votes
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Purchase and Delivery
April 13, 2021

Great options of cheap books. Fast delivery! Love to shop at this site because of the great prices!

Date of experience: April 12, 2021
Algeria
1 review
0 helpful votes
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15565154
April 13, 2021

I bought 3 items (Books) from betterworldbooks.com.
Finally, my Order has been safely received.
Thank for your service.

Date of experience: April 12, 2021
California
1 review
0 helpful votes
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10/10 super helpful, great price for book, overall great experience will be purchasing from here again.

Date of experience: April 12, 2021
New York
1 review
0 helpful votes
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They fixed my mistake
April 11, 2021

I had put in a large order of books, that was partially so large because the prices were so reasonable. I moved a few months ago and without realizing it, my old address autofilled into the shipping section. I discovered the mistake when I received a confirmation email. I tried to find a place to change it on the website, but failed at that. So, I emailed the listed email to what I hoped was a person at the company. It was apparently my lucky day, because there was a real person on the other end who responded immediately and fixed the shipping. I got my large order, in the same timeline, at the right address. The only problem is the perennial book lover's issue of finding enough shelf-space.

Date of experience: April 11, 2021
California
1 review
0 helpful votes
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BWB sent my book incredibly fast, plus it was in even better condition than I'd anticipated. Buy from them!

Date of experience: April 10, 2021
Texas
1 review
0 helpful votes
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Absolutely love this site for hardcover books
April 9, 2021

Ordered several books from this site and all have showed in the format and condition I requested them. I am replacing several of my paperback series with their hardcover format and I will absolutely be coming back to this site.

Date of experience: April 9, 2021
GB
1 review
0 helpful votes
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Better world books are great they have great deals on used books I will personally continue using this website for all my online book shopping needs.

Date of experience: April 9, 2021
Florida
1 review
0 helpful votes
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I recently ordered a book from BetterWorldBooks and was pleasantly surprised to see how fast I received this book. The condition of the book is excellent. This is the first time I order from BetterWorldBooks, I look forward to buying from you often. Great experience! Thank you

Date of experience: April 8, 2021
Utah
1 review
0 helpful votes
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I really liked the experience of purchasing an used book from better world books. I lobe the idea of giving books an extra life and this is a good way of doing it!

Date of experience: April 8, 2021
Maine
1 review
0 helpful votes
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Great selection of used books, usually at excellent prices. They rate the condition of the books (which are accurate - in my experience). They donate one book - to improve literacy around the world - for every book their customers buy. Great business model. Here's my betterworldbooks.com Delivery Confirmation - Response Requested (Order ID: 15-----6)

Date of experience: April 8, 2021
Japan
1 review
0 helpful votes
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I'm a grad student and the books I need for my research are often expensive. Ordering from Better World Books helps me save a lot of money.

Date of experience: April 7, 2021
RU
1 review
0 helpful votes
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Excellent bookstore
April 7, 2021

I needed a textbook and ordered from betterworldbooks.com, the book arrived in good condition and with a free worldwide shipping, I would definitely recommend this resource

Date of experience: April 7, 2021