Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make a healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.
Overall, the company has garnered a positive reputation for its user-friendly app that effectively supports home workouts and wellness routines. Customers appreciate the program's simplicity, customization options, and motivational content, which help make fitness accessible and enjoyable. However, some users have noted inconsistencies between workout instructions and video content, indicating a need for improved quality control. Despite these concerns, the general sentiment reflects satisfaction with the app's ability to inspire commitment and facilitate healthier lifestyles, positioning the company as a valuable resource for individuals seeking fitness solutions.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love it, will definitely start you off easy and as the day goes by stronger exercises come
Just starting, with slight muscle ache! No pain no gain as they say!
So far, so good! Easy to follow, gentle exercises for a Senior citizen like me. Happy with the program.
Need more examples before the start of each exercise and they should use verbal explanation prior to even starting the exercise
Having two kids under two it's hard to find the time to get my body back. These home palates workouts are perfect to get it done while the kids are napping and feel like I'm actually getting a good workout in. My energy is finally coming back.
So far so good. You have been very Responsive. I am startinga new business. I am also dealing with my insurance company who doesn't want to pay. I also work out three times a week at the gym so I'm trying to fit you into my schedule. Sorry it's taking me so long.
I asked for my exercises to be sent to me in an e-mail - I'm not clever with online things! They arrived and I'm very happy with them. Thank you.
I recently decided I need to get fit and healthy. By giving me the chance to be able to workout at home is amazing!
I've tried better me and it worked really well for me. The workouts were not extreme and helped me feel more confident
I have done four days so far and have done extra for 2 of those days because I had extra time and I absolutely love the way the layout is of the exercise and how I feel when I'm done. I've been sore so I know I'm doing something right. I ordered my Pilates kit so I'm ready for more when it's time.
Easy to maneuver and very user friendly. The meal plans and the workouts are my absolute favorite, if you need help to kickstart your weight loss journey. BetterMe is the program for you!
This app really helps keep me on track with intermittent fasting. I love that it has a timer and tells you when to eat/stop eating!
I don't like the representation of the exercises. The time starts with while I am trying to look at and learn the exercise motion and posture and then have to go back and start again.
I think this will be a great experience: I am not physically able to do this daily but I WANT TO SO STAY MOTIVATED! I appreciate the reminders and positive encouragement! I don't know how long it will actually take me to do it but I want to finish and see where it takes me.
Es una aplicación de fácil manejo y me gusta que siempre están pendientes de que hagas los ejercicios y completes los dias. La recomiendo 100%
Its been a good journey with BetterMe. The work out is doable and the recipes very easy and simple!
Pretty easy to use, I like the explanations of how to do it correctly. Difficulty is just right. A positive experience for first couple of days.
Easy at home workout videos. Very informative on workout plans.
Answer: Hello! Thank you for making us aware of this situation. We're sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. You can always contact our friendly team at [email protected]. We will be glad to answer any of your questions and explain all the needed aspects. Kind regards, Team BetterMe
Answer: Hello! Thank you for sharing your concerns with us. In order to clarify the situation, we would like to assure you that we have nothing to do with any scamming or fraudulent tactics. Moreover, our product cannot be purchased without the user's explicit consent. BetterMe is a leading behavioral healthcare company with over 100M downloads, available in 190 countries. We are proud to have over 7M followers across social media platforms. Nowadays there are many companies we may not necessarily like but we know well they are not scammers. Internet is full of thousands of results saying the opposite. But it is mostly a matter of personal preferences and common sense. At the moment we are providing our customers with apps for mobile devices. The idea behind it is the convenience of having access to your plan at all times, wherever you are. In order to see your plan, you simply need to open the app. BetterMe really got you covered with all the tools you will need to get fit in one place. Workouts, Meals, Fasting, Calorie-, Water- and Step-Tracker, – you've got it all. On top of that, your unique customized plan, supportive community, tips & articles as well as a super-helpful customer care team, will definitely bring you closer to feeling and looking your best in no time. Kind regards, Team BetterMe
Answer: Hello! BetterMe is an app that helps you make positive changes in physical and mental wellbeing for those willing to stay in shape, lose weight, gain muscle or develop healthy eating habits. It is not merely a tracker. The app offers a variety of healthy meals with detailed recipes, effective workouts for different needs, as well as tools to track your progress along the way. When using it on a regular basis, following all the necessary tips, recommendations, and notifications, you can reach your fitness goals in a safe, easy, and fun way. BetterMe is a leading behavioral healthcare company with over 100M downloads, available in 190 countries. We are also proud to have over 7M followers across social media platforms. In order to clarify the situation, we would like to assure you that we have nothing to do with any scamming or fraudulent tactics. We provide our customers with licenses to access the BetterMe app. You can always contact our friendly team at [email protected] in case you experience any difficulties with the app. Kind regards, Team BetterMe
Answer: Hi! We have created a plan based on your preferences, goals, and parameters, both current and desired ones. The 'Training/ Workout' tab has a library of many different workouts you may want to try as alternatives. Please, reach us at [email protected], and we will gladly assist you further. Regards, BetterMe Kind regards, team BetterMe
Answer: Helo, Sue. Depending on where the purchase was made there are several ways how our customers can cancel their subscriptions. If you purchased a subscription on the app store, you can find more detailed information on iTunes subscription cancellation here: https://support.apple.com/en-us/HT202039. If you enabled the subscription via Google Play here you can find more detailed Google Play instructions on how to unsubscribe: https://support.google.com/googleplay/answer/7018481. If you purchased a plan on our website follow this link to log into your account and cancel: https://app.betterme.world/ (choose Account --> Subscriptions). In case you experience any difficulties during the process, please, contact us at [email protected] and we will be more than happy to assist you. Kind Regards, Team BetterMe
Answer: Hello, Kay! We located your email. Please note that your subscription has already been canceled as per your request. If you have any other questions, let us know. Kind regards, Team BetterMe
Answer: Hello! BetterMe is an app that helps you make positive changes in your physical and mental well-being. It is not merely a tracker. The app offers a variety of healthy meals with detailed recipes, effective workouts for different needs, as well as tools to track your progress along the way. If you need any advice on app usage, we are always here to help you. All you need is to reach us at [email protected]. Kind regards, team BetterMe
Answer: Γειά σου! Η ομάδα μας είναι πάντα διαθέσιμη για βοήθεια στη διεύθυνση [email protected]. Μπορείτε να επικοινωνήσετε μαζί μας μέσω email. Και θα εξετάσουμε ευχαρίστως το αίτημά σας. Με εκτίμηση, ομάδα BetterMe
Answer: Hello. Thank you for your comment. We have already reached you via email, kindly check your inbox. Kind regards, team BetterMe
Answer: Hello! We do not have direct access to your personal details as well as billing details. Only users can submit their purchases. To understand what happened, we kindly ask you to reach out to our team directly at [email protected]. We are available for your assistance daily. Kind regards, team BetterMe


Hello! Thank you for your feedback. We understand that sometimes it can be a bit hard to start. Still, after just a few-minute daily workout, you'll start noticing the difference. Your body gets used to a new routine and becomes more flexible and stronger. We're here to support you at each step of your experience. Feel free to reach us for advice at [email protected]. Kind regards, team BetterMe