On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make a healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.
BetterMe Reviews Summary
Overall, the company has garnered a positive reputation for its user-friendly app that effectively supports home workouts and wellness routines. Customers appreciate the program's simplicity, customization options, and motivational content, which help make fitness accessible and enjoyable. However, some users have noted inconsistencies between workout instructions and video content, indicating a need for improved quality control. Despite these concerns, the general sentiment reflects satisfaction with the app's ability to inspire commitment and facilitate healthier lifestyles, positioning the company as a valuable resource for individuals seeking fitness solutions.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The app provides two different methods to cancel the app. The directed menu items don't exist! Stop
Trying to get a fund on my subscription, its been nearly 2 weeks and no reply.
Rubbish customer service
Hello, Paula.
Please accept our apologies for this inconvenience. Our response time is currently longer than usual dues to a high number of requests.
Please, reach out to us with a request at [email protected] and mention that you left feedback on Sitejabber, or, alternatively, provide us with the 7-digit number of the email you received in the auto-reply. We will provide you with further assistance.
Kind regards, Team BetterMe
Information about subscription costs and cancellation misleading and difficult to find. Manage subscriptions section is inaccurate
Hello, Lindsey.
We are very sad to see you have formed a negative opinion about our service.
We highlight all subscription details on a checkout page before payment is made. In addition, every customer should receive an email confirmation with all the details after the initial purchase.
If a user doesn't want to continue using the service, they can cancel the subscription 24 hours before the end of the current billing period. This information is clearly available on the checkout page for our customers to review before placing the order. They can also find it in the confirmation email along with the option to unsubscribe by contacting our support team.
Please note that our support team has already replied to your email and helped you with your request. If you have any other questions or requests, contact us back.
Kind Regards, Team BetterMe
Joined BetterMe for a new start, but due to ill health was not able to continue. However, trying to cancel my subscription has been an absolute nightmare! They keep charging me each month $79.99 even though I have repeatedly gone in and cancelled my membership. I email them and get an automated reponse - that someone will be in touch. But no one gets in touch and they are still charging me, months later! Please do not join this company - it's a disgrace to not allow people to cancel their subscriptions. They take money under false pretenses. I am very upset about this, Novella
Hello,
Thank you for your review. We are sorry to hear about this situation. Please note that if subscription was canceled properly it can't be renewed.
Our customers can cancel their subscription here: https://app.betterme.world/ (choose Account --> Subscriptions). Alternatively, one can cancel 24 hours prior to the end of a current billing period by contacting our customer support team.
If you still need help, please contact us at [email protected] at your earliest convenience and mention that you left feedback on Sitejabber. Our team will do their best to help you.
Kind Regards, Team BetterMe
As I can see other people has the same problem that I'm having keep emailing them no reply I want a refund and cancel, I wanted only to pay for a week to try it (I didn't like it only did 2 days the meal plans disappointing the exercise confusing the app itself i fund it useless)I was charge a full month god knows why since I only agree to the one week I haven't use one day I email several times no reply whatsoever I'm really upset and by the comments of everyone I'm thinking of contacting my bank to cancel I'm scared they will charge me again unfortunately I can't trust this company and I do not recommend save yourself some trouble and pay nutritionist face to face and face to face gym in the long run will be cheaper than this or at least you save yourself a few headache and disappointment by the way I never put any complaint anywhere that's how bad I feel with the treatment provided
-Just a follow up from the review here the better me team send me a message I did as the person said I email yet again no answer (I leave a few days pass to see but nothing)I also pm here also no answer
Hello, Maria.
It is truly upsetting for us to hear you had a negative experience with us.
Usually, subscription starts right after the trial period unless it is manually canceled. Since your trial has not been canceled, you were charged for the renewal.
In order to avoid such kind of misunderstanding, we make sure to highlight all pricing details before payment is made. And every customer should receive an email confirmation with an option to cancel the subscription by contacting our support team.
Unfortunately, we couldn't locate your requests. Please, reach out to us with a request at [email protected] and mention that you left feedback on Sitejabber. If you have already reached us via email, let us know the 7-digit number of the email you received in the auto-reply. This would help us to locate your account and provide you with further assistance.
Kind regards, Team BetterMe
I purchased a1 year subscription, my macro were messed up, so I emailed them no response, then I got logged out and tried to log back in, it told me I wasn't a customer, after multiple emails attempts with no response,I finally was able to get ahold of someone on Facebook messenger and the resolve all my issues!
My suggestion is to seek them out on Facebook if you're having any problems as email is pointless!
Hello, Katrina.
Thank you for your feedback. We are sorry if your experience could have been better. We do understand that the waiting time is currently longer than usual due to a higher volume of requests. Our team members are doing their best to address our customers' issues in a proper and timely manner. Your kind patience is greatly appreciated.
If there's anything else we can do to help you contact us back at [email protected]. We will be glad to assist you.
Kind regards, Team BetterMe
I signed up for shredded body challenge and first day was a great workout and the following days they sent video with only 6 seconds total of a workout and said to rest for 30 seconds and cool down. I thought this was odd considering first day was 20 minutes. It appeared the video was like last two minutes of a workout, but the trainer didn't resend or give a new video just said repeat it 3 times. So total of 20 seconds total of a workout and mostly cool down is rest of the time and same thing happened the next day. Total waste of money!
Hello, Mara.
Thank you for brining this situation to our attention.
We are sorry to hear about this issue. Please be kindly informed that we are always working hard to improve our product and its functionality in order to make sure all our customers enjoy using the app and have a successful fitness journey with us.
We located your account and checked the situation in our records. We noticed that your app requires an update, this could be the reason you are experiencing the problem with the videos in your challenge. Please try to update the app using the instructions from our email and let us know the outcome. We hope to hear back from you soon.
Kind regards, Team BetterMe
When I open the app and click on my "Plan", I continuously receive
The message "Oops something went wrong". I can see foods but no plan or training. I have brought this to the attention of customer service with no resolution. I then asked for them to reimburse me. No response yet (2 days) so we'll see what happens. Too bad.
Hello.
We're so sorry that you encountered this issue - we never want to make such a negative first impression. We'd like to make it up for you.
Our team has located your emails and replied to you with instructions on how to fix the issue. Please try to follow the steps and contact us back for further assistance.
Kind regards, Team BetterMe
If there is -1 rating i ll give it to them. Betterme is just a scam. They are keep charging me for unsubscribed subscription. There's no number for reach them out. Frustrated cx.
Hello,
We are very sad to see you have formed a negative opinion about our app. First of all, let us please assure you that we have nothing to do with any scamming activities.
If subscription was canceled properly, it can't be renewed. We want to learn more about what happened and how we can make things right. Please, reach out to us with a request at [email protected] and mention that you left feedback on Sitejabber. We will provide you with further assistance.
Kind regards, Team BetterMe
They take your money then the App doesn't work! Tried to contact them via e-mail! This morning I received another debit order! This is annoying as there's no customer service!
Hello, Danielle.
We are very sad to see you have formed a negative opinion about our app.
We do have support team, however, our response time is currently longer than usual due to a high number of requests. We would love to assist you in this situation and make things right. Please reach out to us with a request at [email protected] and mention that you left feedback on Sitejabber. We will do our best to help you.
Kind regards, Team BetterMe
I signed up 5 days ago and also got charged with additional programs and costs. I immediately emailed them with these costs and wanted to cancel. I have emailed 2 days following and have yet to get a call or email. On top of it all, it has recurring charges. Good luck
Hello, Christi.
We regret to hear about your negative experience with us. Please accept our apoligies for the delayed response. Our waiting time is currently longer than usual due to a very high number of requests.
Please note that our app does not take any actions without the user's approval. The payment cycle is visible on the purchase page and every customer should receive an email confirmation with all the billing details right after the purchase.
Unfortunately, we were not able to identify which inquiry is yours. Please, reach out to us with a request at [email protected] and mention that you left feedback on Sitejabber. We will be glad to assist you.
Kind regards, Team BetterMe
I have tried contacting this company 6 times now over the course of a month as I did not intend to sign up for a subscription, but no one has responded to ANY of my emails. This company does not care about your "fitness journey" only the money in their pocket. I have used plenty of other apps before and have never had this experience. After turning to some of their social media platforms, I see that other people have been having the SAME experience! STEALING THEIR MONEY! DO NOT FALL FOR THE ADS, THIS COMPANY IS AN OUTRIGHT SCAM AND NO ONE WILL GET BACK TO YOU! BEWARE, BEWARE, BEWARE!
Hello, Molly.
We are truly sorry to hear that you feel this way about BetterMe. When it comes to your concern about a scam, thank you for openly sharing it with us.
We are sorry to hear you have doubts about our app. BetterMe is a leading healthcare company with more than 100 million downloads. It is available in 190 countries. We have 7 million followers on different social media platforms. You can rest assured we have nothing to do with any scamming tactics.
We are disappointed to hear about your expereince. This shouldn't have happened to you. Our waiting time is currently longer than usual due to a higher volume of requests. Our team members are doing their best to address our customers’ issues in a proper and timely manner.
We would love to assist you with your request and make things right. Please reach out to us with a request at [email protected] and mention that you left a review on Sitejabber. If you have already reached us via email, let us know the 7-digit number of the email you received in the auto-reply. This way we will find your messages and get back to you shortly.
Kind regards, Team BetterMe
Everything costs more workouts don't start simple like advertising
Site is over priced and you are invoiced 2 time the initial fee
Hello, Cheryl!
Thank you for your feedback. We are sorry that you have formed such a negative opinion about BetterMe. Please be kindly informed that we have nothing to do with any scamming tactics.
Plese note that our general license gives you access to all the main features of the app, so there is no need to pay for anything else. The workout program that was picked according to your quiz answers is available on the main page of the app and additionally you can accees other workouts from the Workouts tab.
The payment information is visible right on the checkout page upon placing an order and we are always open to any questions or requests before the purchase. Please conatct us at [email protected] and mention that you left a review on Sitejabber. We would like to discuss this situation in further detail. We will be glad to answer any of your questions and assist you with your requests.
Kind regards, Team BetterMe
The coach is offline from 2 days and the app is not working properly, can't open few important icons in the app. Tried to contact the customer care but no response. Disappointed by the service. Would not want to continue for next month
Hello!
We're so sorry that you encountered this issue - we never want to make such a negative first impression.
We located your request and sent you instructions on how to re-install the app, this should help. Please give it a try and let us know the outcome.
Kind regards, Team BetterMe
I followed the meal plan of this betterme app in few days. I really impressive my change. I followed many of meal plan. But this is a superior one. Also, reduce my weight and stomach size. I always recommend for everyone use this app and look your change suddenly. This betterme app forward my dream.
Hello!
We truly appreciate reviews as inspiring as this one. Your support means a lot! We are sure that you will achieve your fitness goals with the help of the BetterMe app.
Kind Regards, Team BetterMe
This group is a scam. They steal your money. You send emails, they say they'll be back in touch but as soon as you say you want to cancel they disappear, ignore you, never answer. Thieves. I want to give no rating but this format does not allow for that.
Stay away!
Hello, Leslie!
We are very sad to see you have formed a negative opinion about our service. Please be kindly informed that we have nothing to do with any scamming or fraudulent tactics.
We do understand that the waiting time is currently longer than usual due to a higher volume of requests. Our team members are doing their best to address our customers’ issues in a proper and timely manner.
Depending on where the purchase was made there are several ways how our customers can cancel their subscriptions.
If you purchased a subscription on the app store, you can find more detailed information on iTunes subscription cancellation here: https://support.apple.com/en-us/HT202039.
If you enabled the subscription via Google Play here you can find more detailed Google Play instructions on how to unsubscribe: https://support.google.com/googleplay/answer/7018481.
If you purchased a plan on our website follow this link to log into your account and cancel: https://app.betterme.world/ (choose Account --> Subscriptions).
In case you experience any difficulties during the process, please, contact us at [email protected] and mention that you left a feedback on Sitejabber. Alternatively, provide us with the 7-digit number you received in your automated email. It'll help us locate your email and provide you with a proper solution faster. Look forward to hearing back from you.
Kind regards, Team BetterMe
This app is great for self-training.Tutorials visual guides help me to stay better in my exercises. Further diet plan is easy to follow and I experienced several changes in my body after 1 month. Also easy to track results like calories, weight and average workout time. You can try this app and will surely see the results as I saw. Thank you.
Hello!
We appreciate the time you took to share your opinion about the app. Indeed, it's so important for us to realize that you enjoy different parts of the app and can use them fully to achieve your personal goals. We are here to make sure your experience is wonderful and fruitful.
Kind regards, team BetterMe
Although there is no rest period in between exercises, I adore the wall pilates. A voice explaining the activity and what will happen next is also necessary. It needs to be more carefully arranged so that you don't frequently alternate between standing and lying on the ground. It wouldn't matter as much if there was time in between exercises.I've only sometimes utilized it. In contrast to conventional videos, this one just features a person performing the exercises. When you begin the video, you must be prepared because it immediately jumps in. However, I like it. I've performed what is known as the senior stretch. I used to exercise a lot, but after a while, osteoporosis and stenosis set in due to life's circumstances. I reasoned that I had better start moving before things damage my body. All is well thus far! Definitely, I'd advise it.
It is really good platform and helps to learn workouts for any level. I've only used it a few times. It's a little different from traditional videos- no annoying voices, just a person doing the excercises. I've done the senior stretch, I believe it's called. I used to excercise a lot, then life and a few things like osteoporosis and stenosis set in. Before things ruin my body, I figured I better get moving. So far, so good! I'd definitely recommend it.
Hello!
Thank you very much for sharing your feedback. We are so happy to hear our app is of great use to your needs. Keep up the great work.
If you need any advice on app usage, we are always here to help you. All you need is to reach us at [email protected].
Kind Regards, Team BetterMe
This is a very decent site. I have balance issues so they in all actuality do have changed practices that I am ready to do.I have been utilizing this application for around 1 years and was really content with it until recently.Absolutely Fixated on this application I'm not in any event, joking. The membership is really reasonable and it's insane all that you get with it. It makes an eating regimen and exercise plan for you based off your objectives and level your at all that stuff.thanks.
Hello!
Thank you so much for your positive feedback and for taking the time to post this review. We are super glad you're happy with the app we designed for you. We wish you the best of luck and determination in achieving your fitness goals.
Kind Regards, Team BetterMe
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Depending on where the purchase was made there are several ways how our customers can cancel their subscriptions.
Since you purchased the subscription on our website, your subscription must be canceled via the website or via the Manage subscription section in the app.
Our team has replied to your email and canceled the subscription as you requested. You can see a confirmation in our email.
Kind regards, Team BetterMe