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Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make a healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.
BetterMe Reviews Summary
Overall, the company has garnered a positive reputation for its user-friendly app that effectively supports home workouts and wellness routines. Customers appreciate the program's simplicity, customization options, and motivational content, which help make fitness accessible and enjoyable. However, some users have noted inconsistencies between workout instructions and video content, indicating a need for improved quality control. Despite these concerns, the general sentiment reflects satisfaction with the app's ability to inspire commitment and facilitate healthier lifestyles, positioning the company as a valuable resource for individuals seeking fitness solutions.
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It's disappointing. I subscribed it as it said 28 challenge I thought it starts from the time I start using the app. I couldn't use it from the first day till the end of month because of I got sick. I was charged the second month without pre authorized payment for double amount.
I emailed but received no response.
I don't care for apps that renew before your subscription is due. I canceled within 30 days and requested a refund. They offered to reimburse 1/2 if I stay with them. I'm disputing the full amount.
Hello! Thank you for your feedback.
Each user is billed according to the subscription plan they choose. You can see all the details about the billing cycle of the selected plan on the checkout page. Please read this information carefully before placing the order.
And to avoid any further renewals, it's necessary to cancel the subscription beforehand. After you confirm your payment, you receive a purchase confirmation letter with the cancelation instructions and other subscription details you may need for future reference.
As we can see, our team has already responded to your request with a solution. Kindly check your inbox.
Kind regards, team BetterMe
I tried the app for free for 30 days and did not like it or use it. I did not get any information from the company that they were going to charge me for 1 year until u saw it on my amx card. I reached out to tell them with a day if the charge that I wasn't notified of the option to cancel and requested a refund. They only offered 3 extra months. I DO NOT use the app! Why would I want 3 extra months. Have year to hat back, with no refund.
Hello! Thank you for letting us know about that.
To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed.
We are truly sorry that it caused the confusion and would really like to help you. Please provide us with the 7-digit ID number of your email as an updated reply to this review. This way, we will locate your messages and get back to you shortly.
Kind regards, team BetterMe
I signed up for a reduced rate 28 day trial and never got any access to the app and so far have sent several emails to this company. I disputed the charge and so far its been a few days since emailing and no response. THIS COMPANY IS A SCAM! I wanted to start my fitness journey and this really makes me hold off on this choice.
Hello. Thank you for letting us know about the issue.
We apologize for the delayed reply. We found your requests and replied to you directly via email. To make sure everything works fine, we would appreciate your further reply.
Kind regards, team BetterMe
I subscribed to this last sept was charged 59€ and then an additional €35, I contacted the immediately to cancel. Over the last two months they have stolen nearly 300€ from my account. I have send the numerous emails with auto response that they will contact me within 24 hours…. Still no reply.
Contacted my bank today who are investigating this and I have had to change my account. I will pursue this.
Annie O Maille
Hello. Thank you for sharing the details of the situation.
We want to clarify that the only way to be billed for any additional tools is to add them to your initial plan from your side manually. Only users can confirm their payment.
After you confirm your payment, you receive a purchase confirmation letter with the cancelation instructions and other subscription details you may need for future reference.
It’s important for us to make sure users know how to cancel the plans on their end.
As we can see, our team has already responded to your request with a solution. Kindly check your inbox.
Kind regards, team BetterMe
They get payment without confirm of user. Dont buy. Scammers. No refund is given. No answers to emails
Hello! Thank you for your feedback.
Please kindly note that we do not have direct access to your personal details as well as billing details. Only users can submit their purchases.
We apologize if your email remained without a reply. Let's try to fix it together. Please provide us with the 7-digit ID number of your email as an updated reply to this review. This way, we will locate your messages and get back to you shortly. Alternatively, you can reach us directly at [email protected].
Kind regards, team BetterMe
I recently purchased the 12 week wall pilates program. I mistakenly accepted the coaching.! Realized the error within 1 minute, I emailed the company. They responded by stating they did not know what I was requesting despite. After 6 emails they state that they cannot refund or make changes. I once again explained that I made the mistake and notified them of the error within 1 minute. They are not willing to provide any level of understanding. I have filed a dispute with my CC company as well. Prior to this - I gave them 5 different occassions to make this right. They have refused.
Hello. Thank you for letting us know about that.
It is truly upsetting for us to hear you had a negative experience with us.
As we can see your issue was successfully checked and solved by our BetterMe team. Kindly check your inbox.
Kind regards, Team BetterMe
I cancelled my subscription via my iPhone. I also emailed to cancel. I then had three payments taken from me. I emailed again to say could I get a refund and I received an email to say my subscription has been been cancelled and I will be passed to the relevant team and I am still waiting. I should not have been charged. I did not authorise any payments.
Hello. Thank you for sharing the details of the situation.
We found your email and replied to you with further solution. Please, check your mailbox when you have a chance. We would be grateful for your further email.
Kind regards, team BetterMe
Terrible company...very quick to charge your credit card. I didn't even use the app. They are tricky to get you enrolled saying it's free and before you know it they are charging your account. Do not give your credit info or you will be doomed. I lost 2 1/2 mos. Of charges; over $70. Very disappointed...gave one star only to be allowed to rate, otherwise it should be a negative 5 stars! Then to top things off, there's no live personnel to take your complaints...simply disappointed.
Hello!
BetterMe was never positioning its services as free. We also do not offer a free trial according to the subscription plan that can be purchased through our official website.
Instead, we offer a massive discount for the initial period of your subscription which is referred to as a "Trial" period.
All the subscription information, including the billing cycle, trial, post-trial price, renewal conditions, etc., are mentioned before the purchase (plan selection page and checkout page) and after the purchase (payment confirmation e-mail).
By submitting your order, you are letting us know that you agreed to all terms & policies that we provide you with a list of conditions, including the subscription renewal settings.
All our representatives are living people who constantly work on the requests directed to us.
We never leave any request unanswered or unresolved, and we are always happy to be of your service.
Please reach us directly at [email protected] and provide us with a screenshot of your review, or add a 7-digit ID number of your email as an updated reply to this review
We will be happy to be of your help.
Kind regards, Team BetterMe
I never used this app and cancelled my membership. I have reached out to customer service several times with NO RESPONSE. Don't sign up for this scam.
Hello!
Thank you for your feedback.
We are currently experiencing more requests than usual, and some delays may occur. We’re grateful for your patience and understanding.
A successfully canceled subscription plan is unable to be renewed due to the permanent nature of the cancellation process.
The subscription renewal can be canceled manually via the BetterMe app > More > Manage subscription or via the company's web resources (https://app.betterme.world/login > Account > Subscriptions).
Please reach us directly at [email protected] and provide us with a screenshot of your review, or add a 7-digit ID number of your email as an updated reply to this review
We will be happy to be of your help.
Kind regards, Team BetterMe
I have contacted this company 3 times to cancel my subscription and have had no response. I will be notifying Instagram regarding their lack of customer service. BEWARE, should you not want to continue their service it will be difficult to cancel and they will contact to charge your bank. I would not recommend their programs due to their lack of support. I could not continue with this post without giving a overall rating, that's the only reason I gave it one star.
Hello! Thank you for letting us know about that.
You can easily cancel your subscription directly in the app (More → Manage Subscription).
We apologize if your email remained without a reply. Please provide us with the 7-digit ID number of your email as an updated reply to this review. This way, we will locate your messages and get back to you shortly.
Kind regards, team BetterMe
There is no way to cancel subscription. The instructions on the website and the app do not allow you to cancel. There is no phone number. Based in either Cyprus or Kyiev, Russia. I suppose the only thing I can do is go through the hassle of cancelling my credit card. DO NOT SIGN UP FOR THIS.
Hello! Thank you for your feedback.
There is an option to cancel a subscription directly in the app (More → Manage Subscription) or by contacting our support team. Please let us know more details of what exactly has caused difficulties, and we will help you cancel the subscription. Our team is available daily at [email protected].
Kind regards, team BetterMe
I cancelled my subscription before the renewal date, and yet they still charged me 35 euros. I open the app and it tells me that my subscription has expired, even though i paid for a program i do not want. I reached out to the customer service twice, they sent me an non helpful automatic email response, and after that nothing. Terrible.
Hello. Thank you for sharing the details of the situation.
If the subscription was successfully canceled, it could not be automatically renewed.
Unfortunately, we did not find an email request from you. Please contact our team at [email protected] and we will do our best to assist you.
Alternatively, you can provide a 7-digit ID number of your automated email here as an updated review reply. This way, we will find all your previous requests and get back to you with a reply soon.
Kind Regards, Team BetterMe
I signed up for the 28$ trial within a month i was charged approx $300 to my credit card! Most charges are hidden!
Hello! Thank you for your feedback.
Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package.
We kindly ask you to reach us at [email protected]. This way, we will be able to check your profile to understand what this payment is for.
If you have already reached us before, please provide us with the 7-digit ID number of your email in reply to this review. This way, we will be able to find your email faster and fix the issue.
Kind regards, team BetterMe
I would not recommend them to anyone. I sent the initial money and without informing me, they took an additional $64.27 out of my account! I have asked for it to be refunded repeatedly, and have had no response.
Hello! Thank you for letting us know.
Please kindly note that each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand.
We apologize for the delayed reply. Our team has already contacted you via email. Please check your mailbox.
Kind regards, team BetterMe
Constantly get this error message when trying to log in to site. ( Ooops... Something went wrong
Please, try again later or do some push-ups to kill the time :)) I don't need to pay money to do push ups, I can work that out myself. Totally unsatisfied with service after the first week or so. After that it was just a hit and miss situation. I would rather have kept my money and bought meat pies and Schooners. NOT HAPPY JAN!
Hello! Thank you for letting us know about that.
We would really like to help you. Please, contact us at [email protected], and we will do everything to improve the whole situation. Our team will be happy to offer you a solution.
We will look forward to your reply.
Kind regards, team BetterMe
No matter how amazing a product may be, if customer service sucks, that says a lot about a company. Emailed them 5 times but haven't received a reply so I'm having to go through my bank for a refund. Terrible
Hello! Thank you for your feedback.
We apologize if your email remained without a reply. Let's try to fix it together. For a faster resolution, you can email us directly at [email protected].
Alternatively, you can provide a 7-digit ID number of your automated email here as an updated review reply. We will find your previous emails and help you sort it all out.
Kind regards, team BetterMe
I subscribed for weekly plan of 4.99 USD. After it expaired I cancelled and then two months after still they are charging me for 18 USD appproximately. I sent bunch of emails but nothing! They are scam and stealing money!
Hello. Thank you for leaving your comment.
We apologize for the delayed reply. Our team has already contacted you via email. Please, check your mailbox. We would need a few more details for further assistance.
Kind regards, team BetterMe
After trying their app for the 28 day challenge ($14.99 special) my card was charged another $49.99 which I didn't authorise and after writing 3 emails they have still not responded or refunded me! This app is the worst I have come across. It jumps from doing moves on the floor to back up on your feet to back on the floor again, and you have under 5 seconds to try and get into the position. No flow. I didn't like the robot voice in all the lessons and the music was so strange. They have an awful lot to change before this gets better and charging my card after only accepting a 28 challenge and still not fixing it has made me very upset! It put me in negative in my account and I can't afford it. If it was a good app and flowed well and was actually helpful I would be the first to write a good review; but this was shocking. I hope this helps others not use this app. I wish their advertising wasn't so good on instagram.
Hello! Thank you for your feedback.
To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed.
We appreciate your comment on our workouts. While we are working on improving, you can tap on the video while working out and select Pause "||" to stop it. It will give you as much time for a break as needed.
We apologize if your email remained without a reply. Let's try to fix it together. For a faster resolution, you can provide a 7-digit ID number of your automated email here as an updated review reply. This way, we will find all your previous requests and get back to you with a reply soon.
Kind regards, team BetterMe
Can not sign in or get a response or refund. I have tried for many months and can not find a number to call
Hello! Thank you for your feedback.
Our team is always available for assistance at [email protected]. You can reach us via email. And we will gladly review your request.
Kind regards, team BetterMe
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! Thank you for letting us know about that.
We apologize if your email remained without a reply. Let's try to fix it together. For a faster resolution, you can provide a 7-digit ID number of your automated email here as an updated review reply. This way, we will find all your previous requests and get back to you with a reply soon. Alternatively, you can reach us directly at [email protected]
We will look forward to your reply.
Kind regards, team BetterMe