Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of Best Vacuum

Best Vacuum

4.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Best Vacuum?
grey stargrey stargrey stargrey stargrey star

Best Vacuum Reviews Summary

The company enjoys a strong reputation for offering high-quality products, particularly Miele vacuums, which customers frequently praise for their reliability and performance. Many reviews highlight excellent customer service, including prompt shipping and helpful communication. However, concerns arise regarding the company's return policy and warranty support, with some customers expressing frustration over unresponsive service and restrictive return conditions for commercial products. Overall, while the majority of feedback reflects satisfaction with product quality and customer interactions, the company may need to address return and warranty issues to enhance customer trust and loyalty.

This summary is generated by AI, based on text from customer reviews

shipping
1
This company does not typically respond to reviews

Instant Feedback

6,318 reviews

We monitor reviews for authenticity

1 review
0 helpful votes
Follow Sandra W.
Unfollow Sandra W.
Share Review
Report Review

Happy with C1 Turbo Delivery
May 4, 2026

Ordering on website was slightly confusing. I selected "apply coupon" and it completed the purchase. I wanted it anyway, but that was unnerving.
The delivery communication was excellent, the packaging was first class and the delivery itself was professional and prompt

Date of experience: May 3, 2026
Alabama
1 review
0 helpful votes
Follow Mac B.
Unfollow Mac B.
Share Review
Report Review

"Buyer Experience"
April 28, 2026

Great interface at website and communications from the company. Shipping time and delivery was efficient and products were well packaged!

Date of experience: April 28, 2026
1 review
0 helpful votes
Follow Peggy R.
Unfollow Peggy R.
Share Review
Report Review

Purchased Miele vacuum
April 27, 2026

Excellent — order and delivery arrived on time 4/18/26

Date of experience: April 18, 2026
Georgia
1 review
0 helpful votes
Follow Kathleen B.
Unfollow Kathleen B.
Share Review
Report Review

Happy Camper
April 22, 2026

I successfully received delivery of my vacuum cleaner. Appreciates the diligence of the young man who delivers it. We were having heavy rains and he still got her within the time frame and delivered box safely in front of my door out of the rain. Very much appreciated.

Date of experience: April 22, 2026
Texas
1 review
0 helpful votes
Follow Bob U.
Unfollow Bob U.
Share Review
Report Review

Miele performance pack purchase
April 16, 2026

Great service: When Fed Ex delivery failed to deliver to my address, Best Vacuum & Appliances took care of it. I received a new shipment within a few days.`

Date of experience: April 16, 2026
1 review
0 helpful votes
Follow C F.
Unfollow C F.
Share Review
Report Review

Received your shipment
April 12, 2026

The vacuum arrived in excellent shape. I was always informed of progress in ETA.

Date of experience: April 12, 2026
1 review
0 helpful votes
Follow timothy b.
Unfollow timothy b.
Share Review
Report Review

My order experience was smooth, easy, and quick. The website allowed for easy navigation, exploring, and ordering. The order was process and delivered within 3-4 business days. The Sebo vacuum I order is excellent and I recommend Best Vacuum. I'll be a lifelong return customer.

Date of experience: March 25, 2026
New York
1 review
0 helpful votes
Follow G W.
Unfollow G W.
Share Review
Report Review

Easy Process
March 2, 2026

Easy process, great warranty, happy with the product

Date of experience: March 2, 2026
1 review
0 helpful votes
Follow Sandra W.
Unfollow Sandra W.
Share Review
Report Review

Miele Vacuum Bags
March 2, 2026

Excellent customer service! Received replacement bags in good condition and reasonably priced. Securely packaged and promptly delivered. Will definitely buy from this company again!

Date of experience: March 2, 2026
Virginia
2 reviews
0 helpful votes
Follow Sharon D.
Unfollow Sharon D.
Share Review
Report Review

I should have just bought straight from Miele rather than support a small business

Date of experience: February 5, 2026
New York
1 review
0 helpful votes
Follow martha c.
Unfollow martha c.
Share Review
Report Review

Good Service
January 21, 2026

Received the vacuum in good time--had to stay at home to "sign" for the delvery. Looking forward to as long a performance as my last miele of 10 years.

Date of experience: January 21, 2026
New York
1 review
0 helpful votes
Follow Susan T.
Unfollow Susan T.
Share Review
Report Review

It hard to get customer service
January 16, 2026

I'm waiting for instructions to let me know how you want this Miele part returned.

Date of experience: January 16, 2026
Michigan
1 review
0 helpful votes
Follow Chloe H.
Unfollow Chloe H.
Share Review
Report Review

One day delivery!
January 6, 2026

I live in the boonies and my beautiful Miele vacuum was still delivered the exact next day! So far I love working with it.

Date of experience: January 6, 2026
Alabama
1 review
0 helpful votes
Follow Tonia G.
Unfollow Tonia G.
Share Review
Report Review

Very pleased
December 17, 2025

I didn't receive tracking information, so I called customer service and the representative was very apologetic for it not updating and explained the reason it didn't update. He checked on my order and provided me with the date of delivery and tracking number. The order arrived on the date provided.

Date of experience: December 17, 2025
New York
1 review
0 helpful votes
Follow Nancy K.
Unfollow Nancy K.
Share Review
Report Review

Quality products, quick service
June 13, 2025

I ordered replacement bags for my old miele vacuum cleaner. They came much faster than I expected and they are just what I ordered. I would use their services again.

Date of experience: June 13, 2025
Illinois
1 review
0 helpful votes
Follow Peter P.
Unfollow Peter P.
Share Review
Report Review

Fantastic experience
June 9, 2025

Fantastic experience purchasing on the site as well as working with customer service. Thank you, Best Vacuum and Appliances!

Date of experience: June 9, 2025
South Carolina
1 review
0 helpful votes
Follow Jenny H.
Unfollow Jenny H.
Share Review
Report Review

Everything was as it should be!
June 3, 2025

Needed to replace a broken part. The Miele website was clear on compatibility but this website was. They offered me a 10% coupon as a first time customer and I got free shipping due to the higher cost of my part. The shipping was quick, maybe quicker than quoted and I've been using my Miele with my replacement part that fit perfectly and I couldn't be happier!

Date of experience: June 3, 2025
Florida
1 review
0 helpful votes
Follow Vic Y.
Unfollow Vic Y.
Share Review
Report Review

Excellent shopping experience with Best Vacuum. Product has met all my expectations. I highly recommend this company!

Date of experience: May 18, 2025
Vermont
1 review
0 helpful votes
Follow Lara F.
Unfollow Lara F.
Share Review
Report Review

Great service so far so good!
May 18, 2025

Just received my first box of vacuum filters, love the auto ship option and shipping was fast, great alternative to Amazon.

Date of experience: May 18, 2025
Texas
1 review
0 helpful votes
Follow GLENN F.
Unfollow GLENN F.
Share Review
Report Review

Great experience!
May 7, 2025

Purchased a new Miele vacuum to replace my 10 year old model. The process was easy and efficient from start to finish. Very pleased overall.

Date of experience: May 7, 2025