Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a strong reputation for offering high-quality products, particularly Miele vacuums, which customers frequently praise for their reliability and performance. Many reviews highlight excellent customer service, including prompt shipping and helpful communication. However, concerns arise regarding the company's return policy and warranty support, with some customers expressing frustration over unresponsive service and restrictive return conditions for commercial products. Overall, while the majority of feedback reflects satisfaction with product quality and customer interactions, the company may need to address return and warranty issues to enhance customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordering was so simple and product arrived three days earlier than expected. We have used this air purifier for 13 years and it does a wonderful job.
Great product assortment. (Brand purchased = Miele.) Quick delivery, well packaged for safe delivery. Good customer experience. Will definitely return as customer, and would definitely recommend to family & friends. Thank you!
Cheapest price I could find, authorized dealer, prompt delivery... I'm not sure how much more could I ask for?
I ordered the head for delicate floors and the XL size. It was delivered in 2 days! I love the larger size and it picks up everything. Love it!
Ordered vacuum bags, filters and a replacement brush for an older Miele vacuum. Easy to place the order, order was correct / complete and delivery was quick. Couldn't ask for better service.
My experience was great. I do however, need to make an exchange. I ordered the wrong HEPA filter.
Please let me know how I can complete the exchange.
I order my vacuum cleaner bags and they arrive quickly!
I had to buy another Miele. My first Miele is still going strong, but my daughter's vacuum died. We only have tile or wood floors due to allergies and my first Miele was perfect for that. It will be perfect for her home too. I love my new Miele Blizzard, it should last me the rest of my life. The first one is over 20 years old and still working perfectly. I would also like to thank Best Vacuum for their excellent advise on the best vacuum for my situation.
I sent an email asking how to return the wrong vacuum cleaner bags I ordered. I received a phone call the same day and was emailed a return label shortly after the phone call. I also was able to order the correct bags while on the phone. The bags arrived yesterday, which was a couple days later. It's nice to do business who does all the right things.
Got exactly the bags I needed for the Miele vacuum and at an excellent price.
The website is very user-friendly and the whole process of ordering is simple and fast!
I bought my Miele vacuum from Best Vacuum because they offered free shipping. I am very pleased with their quick and timely service.
On time and exactly what I ordered a replacement wand for my Miele.
Used new Miele first time this morning. It performed exceedingly well, and I could not be more pleased with it.
It was received as I ordered and was delivered on time. I was willing to wait longer for delivery if that would mean lower del8very cost.
FYI, Joy ordered this brush. I was on Amazon, the same brush came up for $24.00 -8% plus free shipping. Wow!
Love your vacuums! It's my second one… the other one lasted about 25 years… with shedding dogs and their dirt brought in the house. Used at least 5 days a week.
Glad to have our new one. Arrived quickly and in good shape. Thank you!

