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The company enjoys a strong reputation for offering high-quality products, particularly Miele vacuums, which customers frequently praise for their reliability and performance. Many reviews highlight excellent customer service, including prompt shipping and helpful communication. However, concerns arise regarding the company's return policy and warranty support, with some customers expressing frustration over unresponsive service and restrictive return conditions for commercial products. Overall, while the majority of feedback reflects satisfaction with product quality and customer interactions, the company may need to address return and warranty issues to enhance customer trust and loyalty.
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Ordering on website was slightly confusing. I selected "apply coupon" and it completed the purchase. I wanted it anyway, but that was unnerving.
The delivery communication was excellent, the packaging was first class and the delivery itself was professional and prompt
Great interface at website and communications from the company. Shipping time and delivery was efficient and products were well packaged!
I successfully received delivery of my vacuum cleaner. Appreciates the diligence of the young man who delivers it. We were having heavy rains and he still got her within the time frame and delivered box safely in front of my door out of the rain. Very much appreciated.
Great service: When Fed Ex delivery failed to deliver to my address, Best Vacuum & Appliances took care of it. I received a new shipment within a few days.`
The vacuum arrived in excellent shape. I was always informed of progress in ETA.
My order experience was smooth, easy, and quick. The website allowed for easy navigation, exploring, and ordering. The order was process and delivered within 3-4 business days. The Sebo vacuum I order is excellent and I recommend Best Vacuum. I'll be a lifelong return customer.
Excellent customer service! Received replacement bags in good condition and reasonably priced. Securely packaged and promptly delivered. Will definitely buy from this company again!
I should have just bought straight from Miele rather than support a small business
Received the vacuum in good time--had to stay at home to "sign" for the delvery. Looking forward to as long a performance as my last miele of 10 years.
I'm waiting for instructions to let me know how you want this Miele part returned.
I live in the boonies and my beautiful Miele vacuum was still delivered the exact next day! So far I love working with it.
I didn't receive tracking information, so I called customer service and the representative was very apologetic for it not updating and explained the reason it didn't update. He checked on my order and provided me with the date of delivery and tracking number. The order arrived on the date provided.
I ordered replacement bags for my old miele vacuum cleaner. They came much faster than I expected and they are just what I ordered. I would use their services again.
Fantastic experience purchasing on the site as well as working with customer service. Thank you, Best Vacuum and Appliances!
Needed to replace a broken part. The Miele website was clear on compatibility but this website was. They offered me a 10% coupon as a first time customer and I got free shipping due to the higher cost of my part. The shipping was quick, maybe quicker than quoted and I've been using my Miele with my replacement part that fit perfectly and I couldn't be happier!
Excellent shopping experience with Best Vacuum. Product has met all my expectations. I highly recommend this company!
Just received my first box of vacuum filters, love the auto ship option and shipping was fast, great alternative to Amazon.
Purchased a new Miele vacuum to replace my 10 year old model. The process was easy and efficient from start to finish. Very pleased overall.

