BestBuy CAReviews 187

BE VERY CAREFUL ONCE THEY PROVIDE YOU WITH COMPLIMENTARY INSTALLATION.
I bought a Sony 85 inches tv for $ 2999. 99 From hiway7/Weston store toronto. The salesman asked me that they could provide delivery, mount & installation for additional 100$ which I agreed. While making the invoice he played the trick to put service installation charges for a hefty amount of 320$. & discounted the tv price with same amount. Mounting was done but once after a week I went to return the tv they deduct 320$ for mounting which is hardly costing 100$ from any other source. Their logic is they would return tv charges but not service. This is incredible they deducted a hefty amount and made their profit. It's a good company but this way of making money is not ethical. My logic is while making the invoice I insisted to put tv value & don't break the invoice but they said you don't need to worry it's internal matter. Be careful & look at your invoice carefully once they provide you free installation. My confidence on this company totally gone

Horrible customer service ive been waiting one F****** week for you guys to release my package from purolator and your staff does nothing about it. I just moved in an area and was not able to put my condo # when i was ordering the product so i just out my building address and figured its no big deal i will just call and tel them i will pick it up myself. But bestbuy doesnt want to release my package even though its under my name because there was an ADRESS CORRECTION! Such bull$#*! i spent 400$ on a desk i took the day off yesterday to build this thing and instead i spent 4 hours over the phone with best buy talking to a manager named kerry... ive never been spoken to so rudely and the service was an absolute zero... im still waiting for them to release my package which is sitting at purolator. They dont care about the customer they got their money and they just push you aside.

On august Sunday 3 2019 I ordered the Salmans X-60 watch Fitness tracker, I looked this product on Best buy online and it looked (looked) great. The watch came 15 days after. During those waiting time I sent an email to best buy to find out why I couldn't track my item. This is the response I got:
Order number *******-A
Hello
As delay is on the Canada Post side. Its seems like delivery is expected on 23rd on Friday.
We will appreciate if you removed your negative feedback rating and due to delay in delivery we will refund you the 30% of the order immediately
Thanks
Salmans North America
Best Buy Marketplace Support Team.
Let me think for a secondDeal or no Deal?
So best buy is telling my that it is not their fault but offers me a 30% discount if I remove my negative feedback. I feel that was blackmail to me. So I choose to wait and see if I get the watch on the 23rd.
August 21,2019 my item is here but I was disappointed by the product sent from BANGWEI and not by Salmans in North America. The watch look feels very cheap and all the function they said it was doing are not. In fact, the product is so bad that I couldn't pair it with my phone. So, I contacted best buy again to return the product and this what I got from best but:
Order number *******-A.
Subject: Keep the Watch
Kindly Keep the Watch and remove the feedback first. We will refund the 50% of the amount. If you want to return, then return fee will be applied
Best buy Marketplace Support Team.
And again Deal or no Deal?
Well as of today neither I got the 30% or the 50% return. Do I care? Hell no!
Congratulation Best Buy you just lost another customer. And the reason is that when I buy something I don't like upon receiving and wants to return it I expect to be refund in full. I do understand that things happens but I am really disappointed with your customer service.
Telling me that I will only get a refund if I only remove my negative feedback was the last draw.
And the best part is that I am in the need of a new laptop and was looking into it. Now I now where to not shop.

Thank you

They Don't honor their warranty. I purchased a 3yr extra for 29.99 on a fitbit. It broke. I tried to exchange it. Best buy said i need to go online to do it. I did they sent me a E giftcard for the amount of the fitbit. I purchased the same one online. My existing warranty went until mid 2020. They said it now longer counts its a "new product" and you need to purchase a NEW WARRANTY...
So don't waste your money at BEST BUY getting a WARRANTY they don't even honor.
Why buy 3yrs? You don't get covered for the 3yrs?

Complaint re Best Buy MarketPlace vendor "RoastedCanuck"

After receiving an order for a specific cable, this "vendor" turned around and went on Amazon, found a very cheap cable (not the one originally ordered*), ordered it and had Amazon ship it to me. On the Best Buy website, the vendor specified the tracking number provided by Amazon (the package was shipped by Amazon to me).

*and this was not a mistake --- Amazon doesn't carry the specific cable that I ordered from this MarketPlace vendor.

If you look at this vendor's reviews, you will see that this vendor has a history of sending the "wrong" item.

I paid this vendor $23 for the item I ordered, but the vendor ordered cheap $7 substitute item (verified by Amazon) and had Amazon ship it to me (verified by Canada Post).

You can call this want you want but I call it fraud. As it turns out, I never received the $7 cable that was sent to me. So hopefully, I will be able to get my money refunded from this fraudster.

Further, if Best Buy does not ban this MarketPlace vendor from selling on Bestbuy.ca, I will never order anything from a MarketPlace vendor again.

Thank you.

I have never and mean never been so dissatisfied with a company in my life. Purchase a tv online and given a shipping date. Waited but no tv, I called to be told it is not in stock and re bought after cancelling original order. Was told all is well and when the tv would arrive on Friday the 3rd. Wrong. Told again another date which date it was not in. I was told it would not be in until Tuesday the 7th. I called the customer service and spent some time and in a kindly manner tried to resolve the matter. The manager would not take time to speak to me. BTW I had already sold my old tv trusting in bestbuy.

I bought a computer from Best Buy that came with a year subscription of bitdefender. I paid to have my computer set up by best buy. They put the wrong email address in when they put bitdefender on the computer. In 3 weeks of dealing with bitdefender support I have not been able to get it resolved. I called best buy support and was told they can't resolve it that I have to deal with bitdefender support. It was Best Buy that told me how great bitdefender was and how lucky I was to be getting a year free subscription to bitdefender! LOL

DO NOT PAY FOR OR ALLOW Best Buy to setup your new computer! You will regret it. They will not give you support.

Keep your trusted subscriptions for anti virus etc. and don't believe Best Buy's unreliable advice or so called freebies.

Absolutely appalling level of customer service. Sales associates are more interested in speaking with each other and joking around then doing their job and assisting customers. They are incredibly rude, their mannerisms are absolutely atrocious. No professional mannerisms whatsoever. They have no concept of what it means to be competent. There are a few employees that are very good, and there's others that are absolutely disgusting. They rushed the elderly, they act as though their inconveniencing them with questions and then wonder why that individual had to go back to the store to have the phone information transferred once more. Disgusting level of incompetence...

I ordered a laptop for my daughters birthday. It was to be delivered to me by Friday July 27th. I checked the status of the order today July 26th and the order was cancelled. Did not say why and they did not notify me that the order was cancelled. Called the customer service line and was told they were out of stock and so they cancelled my order. Well thank you Best Buy for that now I have to find another lap top in 2 days before her Birthday. HORRIBLE EXPERIENCE. WILL NEVER ORDER FROM THEM AGAIN.

I recently ordered a TV from Bestbuy.ca. The item was an open box item, so I was a little apprehensive as to what I would be receiving, but on their website, they state open box items are rigorously inspected, and use words like "mint condition products" and "perfect condition open box products" in their description. Also, they state "all of the regular Best Buy policies apply to Geek Squad Certified Open Box products including, returns, free shipping, lowest price grantee". Having read this, I figured there was no risk in buying an open box item.
When I received the TV, I saw there was some small damage to the edge of the screen. Also, there were some dead pixels. I called BestBuy the same day I received it and told them of the damage. I was told they will submit an exchange request and see what they can do. But since this is an open box model, they might not have another one to exchange with. In that case, they might offer to exchange it with a new one or a different model. After 4 days without hearing back from them, I called again to find out what's happening. I was told that the exchange request has been denied and because this is an open box item, the sale is final, no refund or exchange. They claim this is their open box policy (Lie #1). Of course, this is not written anywhere, and they could not tell me where I can find this policy on their website. I was also told that if I tried to return it at a local store, they would tell me the same thing (Lie #2). I asked to speak to a manger and pretty much got the same excuses. After 30 mins on the phone, they finally offered to submit a return request. It would take 1-2 more days before I hear the result.
After that phone call, I went down to my local BestBuy. Im fortunate there is one very close to me. I asked their customer service what their open box policy is. I was told they do not have an open box policy and that open box item sales are treated the same as the sale of a new item. I then told them what Bestbuy.ca told me on the phone, and after reviewing my receipt, I was told I still have 14 days to return this TV. I went back home, boxed up the TV and returned it at the store. The only thing I didnt get a refund on was the shipping fee. Even though I told them their policy states if an item is deemed defective, the shipping fee will be refunds. The they claimed since the TV is working, its not defective. I dont know how you define defective, but to me, if something has defects on it, its defective. I didnt feel like spending more time arguing this, so I accept it and got the refund for the TV.
So, theres my experience with bestbuy.ca. They are dont stand behind their claims, and they lie about non-existent policies. They will tell you whatever they need to keep you from returning an item you rightful can return. Very dishonest business!