From: Insignia AirFryer Recall
Subject: Insignia Air Fryer Recall Registration Confirmation for LJW*******
Thank you again for taking the time to register your Insignia Air Fryer and ensuring that your information is in our system.
As a reminder, your confirmation number is: LJW*******
Within the next 3-6 weeks, you will be shipped a return kit that you may use to return your recalled Insignia Air Fryer unit. Once your recalled unit is returned and processed, you will be sent an electronic Best Buy gift card within 3-6 weeks.
6 Weeks is up in 1 Day. No Kit Sent to Return the Recalled Air Fryer.
They won't let you return to the Store even with a Receipt.
What do you do?
RECALL ON ISIGNIA AIR FRYER
I pre-ordered the Avengers 4 pack steelbook collection. Bestbuy shipped this to me on August 14 2019. They packaged this in a white plastic Envelope instead of a box. The item arrived warped and dented obviously. There are 4 or 5 negative reviews on bestbuys own website with the exact same complaint about the exact product and none of them are mine because bestbuy would not put my review on thier website.
I contacted bestbuy on Aug 14 2019. The very day this package arrived. I was offered 15 percent off or a refund. I made it clear that I wanted an exchange and the 15 percent off was insulting. I am a collector of steelbooks so obviously I want this in my collection undestroyed of course. This is why I prefered an exchange. This very product was still available at bestbuy USA from August until now. Considering they did this to more than just me. They could have done the decent thing and got replacements for all the people they did this to. They had to know they did this to more than one person and that it was not right.
These products became available again in Canada early November which is a miracle considering bestbuys terrible stock levels on steelbooks. So I contacted customer service by replying to the same email I sent back on Aug 14 asking for an exchange since they were in stock again. I was also emailing to let them know they didn't even make good on the 15%. They reply back that It was outside the 30 days so we will give you 15 percent off the next purchase. I replied back for her to scroll down and look at the Aug 14 date on the first email contacting customer service. It is not my fault bestbuy took no care in the packaging of my item. It is also not my fault they had no stock available.
I want to be crystal clear. This is one hundred percent the fault of bestbuy. Either the company has a policy of packaging fragile heavy items in envelopes or one of their employees made the descision on thier own to package these items in a negligent way. Either way this is one hundred percent bestbuys fault. Not mine and not the courier. The very next day a box comes from bestbuy with a single steelbook all nice and protected. This made me angry to see the level of protection a $50 item recieved while my $200 product was treated like garbage.
There is a review on this sitejabber page by Dave complaining about the steelbooks on bestbuy.ca. This reviewer is dead on about best buy Canada. Sometimes a movie will become available then within hours or a few days it is gone forever. At the same time many of these same titles are available in best buy USA stores and online for months afterwards.
Their selection is small and thier stock levels are terrible. I won't even get into what I think of the steelbook market sellers on bestbuy other than to say it gives me a very negative feeling about bestbuy.
Just this summer I pre ordered Dumbo steelbook on probably the first day it was available. It was available for pre-order for weeks after I ordered it. Then I get an email when they started shipping basically saying we couldnt get stock and here is a gift card or whatever for I think $50. These were still available after the release in the USA. Then a few weeks later they became available for a day in a couple Toronto stores. Ultimately I did not get one and I am not pleased about it. The $50 did not make that right at all. It made it feel better but not right. Bestbuy Canada is unreliable for steelbooks.
Canadian bestbuys didn't bother to carry arcade 1up games like thier American stores. This no longer matters since their competitors are all selling them now which is nice. Amazon, walmart, london drugs, eb games.
The way that Canada bestbuys and the USA bestbuys are run is like night and day. USA bestbuy is awesome. Canada bestbuy is terrible by comparision. I love going into American bestbuy stores. LOVE IT. I never go into Canadian ones anymore at all.
This experience has left me with a very bad feeling about this company. I have dealt with bestbuy and future shop for decades. If I ever returned a product I cannot recall it. It is possible but I am by no means a habitual returner.
I am an easy customer and the only reason I am even writing this review is out of total frustration with this company. These people won't even admit when they very clearly made a mistake. They have no regard for thier customers and no regard for the reasonable care of thier customers purchases as far as I am concerned. They won't even admit they did anything wrong or apologize in a meaningful way that isn't a canned response from some customer service person who obviously could care less.
This is not the first time I recieved a steelbook in an envelope with damage. In the past it was single steelbooks with small cosmetic damage. I dind't bother to complain about it to bestbuy since it was minor damage. Still they always came safely in boxes before this.
Learn how to treat customers right. It isn't that hard. There is a reason you have so many one stars around and it isn't because you are a pleasure to deal with. You are the exact oposite as a company.
I would also like to note that bestbuy would not allow my perfectly reasonable but negative review to be posted on their website. Others on this website have complained about the same thing. Obviously as a result bestbuy reviews are not trustworthy.
Try running a more decent company and people won't feel a need to put up negative reviews.