Shari's BerriesReviews 2,115

The site doesn't allow you to enter the full correct address for a nursing facility. On top of that, I paid for a vase to be included & the confirmation was for a bouquet only. Tried to use Customer Service to correct@ they said it was out to shipping already (1 hr after purchase?) so it couldn't be changed

Customer service is in India. They don't have a clue how to help you. They cannot tell you when they shipped, if they shipped or where they are!. Worst people to help you with an occasion. Order # W*******2460.

I placed an order for a party and paid for next day shipping and only half of the order arrived. I logged into the site which stated the other portion would arrive 1 week later. I contacted customer service to cancel the delayed order. I was advised that bc it was a "future" order, it could not be canceled and it's not eligible for a refund. After being denied being able to speak to anyone else, I elected to have someone call me - no one did. No help, no refund and no more of my business.

The company failed to send a greeting card which was filled out. People just don't care about service.

Absolutely terrible experience. From placing the order to the delivery. Would never recommend them to anyone! Everything got screwed up. Would give them a 0 if I could!

Will not ever buy anything from Shari's berries again. They said there was an unsuccessful delivery and would try to deliver again. I called the next day and they said they would be delivered. Nope. Called back 2 days later and they said they were delivered. I called the recipient to see if they ever got the strawberries. Nope- they never delivered them. I had to call back a third time to let them know they were never delivered and cancel this. Never again!

2 deliveries 1 month apart both failed. The local delivery vendors they use always say "attempted delivery" but I was home all day and never saw anyone. It's all lies. If you need a delivery in time for an anniversary or gift - don't do it. This service will make you stressed if you have a timed gift or event. It will not arrive. When the offer a discount or etc do not take it -- ask for the full refund only.

Just got a delivery that should've been here Friday (now Monday), they were in bad shape. Ice was a warm bag, berries mashed and leaking. My friend made a sweet gesture but ruined in execution

I've ordered and sent Shari's Berries several times as gifts for others, but never received them myself intil this past week for my own birthday. I happen to not be a fan of chocolate covered strawberries, but I Do like chocolate, so I shared them with my daughter (she happens to like them quite a lot.) Well, imagine my surprise when I broke the shell open and found overly ripe berries that were soft and mushy, leaking juice all over the tray. For her part, my little girl had eaten her berries, and within a short time was throwing up on the floor. I broke open the remaining berries, and found them all to be overly ripened - spoiled soft. I am disgusted by this - these berries are costly, and no one would pay such extravagant prices for mushy, spoiled berries in a store! Unfortunately, when they're dipped in chocolate, you can't know what you're getting - unless you're like me, and you break them open first!

I placed an order on 9/5/23 for a delivery on 9/6/23 to a business with a 4pm cutoff time the office closes. I tried tracking the delivery all day online along with chatting online with an agent and then I LIVE Operator. They were unable to provide me a status update on when the order is scheduled for delivery or if it was even out for delivery nor would they provide me a phone number of the local shop processing the order so I could contact them directly. Needless to say the order finally appeared out for delivery in transit at 2:29PM however it never reached the location as once 4pm came I called Shari's berries requesting a refund because the order did not get to the location before it closed for business. I was however granted a full refund which I should receive in 7-10 business days however the disappoint was greater as now I do not have a gift for this special person in my life and I had to ruin the surprise by asking them if they ever received anything before leaving there place of business for the day, I am sure you can imagine the embarrassment I felt having to ask these questions and not delivering a present for there birthday. If I could give an overall rating of ZERO stars I would however I don't believe the overall rating section permits this So I had to indicate one star only. Moving forward I will no longer use Shari's berries or it affiliates 1800 Flowers, Fruit Bouquets, Harry & David Etc.Etc. As they are NOT a reliable company who does its due diligence to see that the orders placed are fulfilled in a timely manner by its outsourcing locations.

I have ordered for 15 Plus years from this company and never had a issue until this time. I ordered a two dozen red roses and strawberry's. The order was delivered as scheduled. It contained 23 multicolor roses and the berry's.I reach out to chat and all I got was nothing but I need order number I need date. Said could not look up by name order or delivered to. I provided as much info as possible but the computer on their side was very frustrating. I will NEVER order from this company or it affiliates again. Customer service stink's. Beware spend you 100 plus dolar somewhere else as it will save you a lot of grief

Warning! DO NOT TRY ORDERING FROM THIS COMPANY! I placed an order on 8/24 to be delivered by 8/25. When I checked my order number it told me it was delivered. I told my 82 year old aunt that there was a package coming for her so to be on the lookout. Nothing ever showed up after I had her searching her whole property. I called Shari's back on 8/26 and was told that they do not show a confirmation of a delivery and I said no $#*!. I was put on hold and was told when they came back on the line that they cannot get a hold of the place that was supposed to fill the order, that they were closed until Monday. Was promised it would be delivered on that day which would've been 8/28. Once again, no delivery was made. Just got off the phone with them and all they say is that no confirmation was made on the order I placed….so if I never called and followed up they would just steal peoples $. They wanted to give me a $20 certificate to use at another time which I told them they could shove up their you know what's. I will never order from them again. My poor Aunt who has cancer has been looking for something that never would've showed up. I requested a refund and was told it will take 10 days to get. Now I have to wait to see if I even receive that. This company is a big disgrace! Customer service is terrible too. They could care less. Just do yourself a favor and use another company. This one should do everyone a favor and just close down! A worthless, disgraceful company.

I ordered Sherris berries for a friends birthday. The shipped out the order and it was completely wrong, I called, they said keep them and we will ship out the order again. We opened the first order, the strawberries had larva inside, tiny worms crawling out.

A couple days later, we got the replacement order and the strawberries were covered in somebody's hair. When I called again, they said you only get I mess up. I will not ever order anything again. They don't seem to really care.

Ordered for our anniversary. After reading the reviews, I was a little skeptical. But, my husband loved his order.

I ordered on July 25th for delivery on july27th my anniversary date, order came July 31st. I don't even know who to blame SB or FedEx. SB did send out a new order but that one didn't arrive on time either, but did issue a refund. If they can't get delivered overnight it's no way a strawberry will survive

I received a dozen chocolate covered strawberries. Every single of the berries was rotten. I let the customer service know and received a replacement and all but one berry, which wasn't very tasty, was also rotten. If you want to poison your receiver please go ahead and order from here, otherwise go elsewhere. They don't deliver for indulgence, they deliver food poisoning and disappointment. From the image you can see that there is liquid of all sorts of colors on the berries.

Do not order from this company. They are super stingy with the chocolate. They are nothing like the photos shows. The is a paper thin layer of chocolate for ridiculously expensive Strawberries. Make them yourself and you will be much happier

If I could Give it no stars I absolutely would. I had chocolate coverage strawberries delivered to my home. Strawberries were all crushed along with the chocolate, the bottom of the box.
That they were delivered in was all sticky and wet from the strawberry juice. When I open the box, the ice pack. It wasn't even cold and sitting on top of the strawberries, which crushed them all. And that box. Was all wet from the strawberry juice. And the worst part was when you're pulled some of the chocolate off one of the strawberries was covered in Mold. I am extremely disappointed the fact that my family members spent that kind of money to have $#*!y strawberries deliver to my house. At least I know I'll never Order from there.