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Bellelily

2.1

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Bellelily Reviews Summary

Bellelily has a rating of 2.1 stars from 921 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bellelily most frequently mention customer service, poor quality and return policy. Bellelily ranks 158th among Women's Clothing sites.

service
162
value
155
shipping
160
returns
138
quality
149

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Florida
2 reviews
0 helpful votes
Follow Giuliana Kidd ..
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The dress shipped super fast and was exactly as described! The material used is very sturdy without being too stiff and has the perfect amount of stretch but still tucks everything in! I love this dress and literally wear it at least twice a week!

Date of experience: May 22, 2022
Oklahoma
1 review
0 helpful votes
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Clothes on the website are cute, but BEWARE that what you order is not what you actually get. The colors are off. The sizes are definitely wrong. The material of the clothing is thin and cheap. Cannot return clothing, even though items are still in original packaging and not worn. WOULD NOT EVER BUY FROM THIS COMPANY AGAIN!

Date of experience: May 22, 2022
Ohio
1 review
0 helpful votes
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I recieved a tank top and flip flops. They both look differently than they did online. The flip flop straps are sooo loose I can barely walk in them.

Date of experience: May 20, 2022
Arizona
1 review
1 helpful vote
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Returns
May 18, 2022

I've contacted the company multiple times requesting a refund they said they would give me 25% back still haven't received my refund. Sent another message same response. There clothing isn't what what was expected and it's coming from China if you want to return the clothes you will need to pay the shipping fee. Buyer Beware

Date of experience: May 17, 2022
Canada
1 review
0 helpful votes
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Horrible.
May 13, 2022

The clothes I received were made of very cheap material. Others didn't look at all like what was in the picture. They also ran smaller and were not fitting right. Don't count on returning either. They do a whole run around which included them requesting pictures of me wearing the clothing to prove to them they didn't fit right. What a trashy site. Avoid and save your money.

Date of experience: May 13, 2022
Illinois
2 reviews
0 helpful votes
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EXCELLENT!
May 11, 2022

EXCELLENT! Love the clothes! Great service! Even when I needed to return one thing the process was sooo easy especially with the digital return code, the communication was great, they let me know where my package was, when they received it, and the process stages of my refund, definitely will be shopping again soon!

Date of experience: May 10, 2022
Washington
1 review
2 helpful votes
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Horrible
May 10, 2022

Half the clothes were cheap, fake and did not fit properly. Been emailing back and forth with customer service for days now and they offer 20% back. Which is a joke. Then they offered 35%. Do not recommend. Horrible products and horrible customer service. Will not be buying form them again. Thanks for stealing my money.

Date of experience: May 10, 2022
Ohio
1 review
1 helpful vote
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Worst company ever
May 10, 2022

This is the worst company ever. DO NOT BUY FROM! They are a scam. I placed an order for several items. Requested right after to cancel the order as I realized they were located in China. They blatantly ignored my request to cancel the order and instead said how about we refund you the one item not in stock? I said no cancel the whole order. They ignored the request against and proceeded to ship the order. Now I'm trying to get my money back and return the items. Customer service talks and circle and you get nothing accomplished. Worst company I have ever dealt with. Such a scam. Also clothes are garbage and basically transparent.

Date of experience: May 10, 2022
Ohio
1 review
2 helpful votes
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This company is garbage
May 6, 2022

I've contacted this company several times about getting my money back and returning items. I wear a size 9 shoes all the time in everything I wear. There sizes are not right and they are blaming me! They want to give me a discount and not return! I will never order from this company again!

+2
Date of experience: May 6, 2022
District of Columbia
1 review
2 helpful votes
Follow Angela M.
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I was charged for a shirt that was out of stock. Contacted customer service and they simply said that order was on the way and give it "some days" never refunded my card and the amounts didnt even add up. They were almost 20 dollars off and made no apologies. No help, horrible service and takes forever to receive! Save your money and go elsewhere! This site is terrible!

Date of experience: May 2, 2022
District of Columbia
2 reviews
0 helpful votes
Follow Kinsley C.
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I bought my new dress here, it came so fast and it was the perfect size! The website was very easy to navigate and has many options and styles to choose from. The quality was amazing, I was very happy with my purchase and you definitely get what you paid for. I really felt like a princess and received so many compliments and questions about my dress. I highly recommend them who plan to shop here.

Date of experience: May 2, 2022
California
1 review
8 helpful votes
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Ive purchased several items online from this company. I ordered 2 pairs of shoes and a dress recently that were all too big. Notonly do they make it more expensive to return their items so that you CANT, but they had the nerve to say "maybe you can give the items to a friend and we will give you a discount if you reorder then?! Excuse me... what? Just let me exchange my items for the right size. I WILL never purchase from this retailer again. AWFUL!

Date of experience: May 1, 2022
Pakistan
2 reviews
1 helpful vote
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Amazing website!
May 1, 2022

Amazing website even for a person with chronic anxiety. My friend also bought here without problems, she loved it, she has amazing clothes and there is a better chance that it will fit me.

Date of experience: April 30, 2022
New Mexico
1 review
1 helpful vote
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When will I learn?!?
April 27, 2022

I knew I shouldn't order from this Chinese site but the shorts just looked so cute in the picture. What I got was NOTHING like the picture. They were so incredibly cheap and smelled terrible. I didn't even bother to try them on, just threw them away bc I know these websites make returns impossible.

Date of experience: April 27, 2022
Michigan
1 review
0 helpful votes
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False advertised
April 23, 2022

False advertising nothing looks picture. They only want do a promo and not refund. Don't shop here

Date of experience: April 23, 2022
Tennessee
1 review
0 helpful votes
Follow Kendra P.
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I NEVER write reviews but after my experience, I feel people need to hear it.

I ordered nearly $150 worth of stuff. My order came in two packages at two different times. My first package was missing two shirts... I figured they would be sent in my second package coming. My second order comes and I'm still missing the two shirts so I contact customer service. I sent a screen shot of my order and circled the 2 items I was missing... They want me to send pics of the packaging... I threw it away a week and a half prior hoping my shirts would be in the second order... so then they want me to send a pic of everything I received. What in the world? Wouldn't it be easier to look at the picture I sent with the circled two missing items vs me send pics of everything I received? Makes no sense to me. I work 7 days a week... I've wore all the clothes I bought and received. Let me dig through my closet and get all my clothes I bought to take pics so I can show you I got them but all I'm worried about is the 2 I didn't get. ‍
The clothes I did actually receive were cute though. But I won't be using them again.

Date of experience: April 19, 2022
Australia
1 review
0 helpful votes
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Cheap materials
April 12, 2022

Just got my order this morning of two winter tops. Well im definitely not impressed at all. I mean what did i expect for the price. Looks nothing like the picture they spend more money on advertising then making their actual clothing which is real sad.
I probably could make something better my self with left over rags. And i can't even sew. Now that's saying something.
Company's like this should be shut down false advertising scamers.
Thanks for a waste of $80 and the most expensive paint rags ever

Date of experience: April 12, 2022
Florida
1 review
3 helpful votes
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Almost a month later
April 10, 2022

I found Bellelily by accident. Almost a month later I still don't have the 4 items I ended up paying 75 dollars for. I did discover, after trying to figure out exactly how to track my order, that it ships from China... I can't tall about the quality of the item yet.

Date of experience: April 10, 2022
Ohio
2 reviews
4 helpful votes
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Do not waste your time with this company. Items are cheaply made and non returnable based on the fact that they come from China. I ordered a pair of sandals and the quality wasn't what I expected for the $30+ I spent but I planned to keep them--my mistake. However, after measuring my feet and following their size chart--they don't fit. They will not make it right and suggested I gift them to someone. They offered me a discount to a store I would NEVER order from again. AWFUL!

Date of experience: April 6, 2022
North Dakota
1 review
0 helpful votes
Follow Maggie P.
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This is exactly what they emailed me regarding my items I wanted to return.
We apologize that the item you got can't meet your expectation.
The postage of the return would be on your side if you insist on returning and we can only do the refund when the items are all back.
The shiping fee is a little high and we sincerely not suggest you to return.
Is there any chance for you to keep them as a gift for others?
For the inconvenience, we can refund 20% of the item price as compensation.
Is that OK?
Thanks for your support and understanding.

More or less they will not refund you the full amount you paid for the items and the shirts are not as described in the pictures. The sizes run at least 2 sizes different then they say. Do not buy from this company. Scam.

Date of experience: April 6, 2022

From the business

All Free Shipping Cute Clothing at BelleLily.


bellelily.com
London, LONDON, United Kingdom
+190
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