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Bellelily Reviews Summary
Bellelily has a rating of 2.1 stars from 921 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bellelily most frequently mention customer service, poor quality and return policy. Bellelily ranks 158th among Women's Clothing sites.
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I ordered 3 pairs, of socks at the beginning of December and I have only received one pair which finally showed up at the end of January. Still waiting for the other 2 pairs. Have emailed them several times and have been promised that they will arrive. They will not give me a refund. They do not provide a phone number. They do not have a tracking system for their orders. Am so disgusted with them and of course have lost money. DON'T ORDER FROM THEM! They illegitimate. See other reviews. Same problem
I ordered 2 pair of socks on November 30th. I haven't received them yet. After emailing them, they advised me they had been shipped on December 29th. As of today... nothing! They are slow to reply to emails and keep telling me it is coming. Won't offer refund and won't send me my order.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
Placed my order on December 7th, using Visa but still have not received my items. Have sent 3 e-mail and have not received a response. Plan to contact Paypal and BBB.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
DO NOT order from BelleLily. I ordered on December 1st, 2016. It took 19 days for the item to ship and from there they said it would be 10-25 business days to arrive. I had christmas gifts in here... obviously now it's wasted. It's been 40 business days and i still have not received anything! This place is a scam and will not refund your money back and they have no number to contact: it is complete BULL$#*!!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
This place is a Scam! Placed order December 7th, 2016. When you contact them they will blame customs, postal services. They do everything to delay you including offering you a $1.00 back "when you get your package" & if you do not complain about them. They delay you so you just give up and writing it off to a bad experience. They take orders and money, but never ship the items! BEWARE - DO NOT BUY FROM HERE!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
I paid for rush delivery and didn't get my items for two months without an email or tracking information. I emailed asking about my items several times with no response... this is fraud and I should be getting money returned to me.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
I ordered November 29, and same as everyone else, my credit card was charged. I still have not received anything. When I email the company, they send back a very generic response about the products being on their way. Don't waste your time or money.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
We purchased a number of small items from this company back Nov. 30 2016 and as of yet have not received them despite having our credit card charged immediately.
Have sent them a number of emails inquiring about what the problem may be but they have ignored all of them despite what they say in their site that all inquiries are handled within 48 hours, 2 months for a simple delivery is unacceptable and from what I have been reading, this is the norm for this company... so stay away and protect your money. You have been warned.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
I ordered multiple gifts for people from here on December 2,2016, never received a confirmation email for shipping, I finally got a response back telling me my items had shipped. I was given a tracking number that never worked, and despite the promise that my items would be delivered in "10-25 business days" I'm going on business day 30 of the latest shipped parcel. I'm going to my credit card company over this to get my money back. This is outrageous, and I will not only never buy from here, but will tell anyone I know about this experience.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
Like many other reviews here I ordered Dec 8,2016 my Visa was charged immediately but I have not received my items!
I have sent multiple messages to them and they keep telling me wait another week.
I wish I had checked reviews before ordering because I would definitely not have ordered from this 'so called' company!
I will be telling as many people as I can to stay away from this FRAUD!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
Their site claims 1-8 business days to process orders. I placed an order on Dec 4. My payment was processed immediately. The order was not shipped until Dec 21. I wrote to the company asking for a refund when the items had still not arrived by Jan 17. They refused to refund me and asked me to wait ANOTHER week. Ridiculous!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
I order from them 12/02. They took the money from my account immediately. I never received my order. I sent an email twice requesting where my order was. They never sent a tracking number. They told me my order had been delivered but nothing else. You can't talk to anyone have to send message through website. I learned my lesson and will never order online without checking reviews.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. As long as you placed order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at [email protected]. Or you can click the link here for help: https://www.bellelily.com/user/help/ask
Thanks for your support and understanding.
Best regards from Bellelily
Terrible. No way to contact them except by email. They don't reply. Never received my order! DON'T ORDER FROM THIS COMPANY EVER!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
Our customer service reply to all buyers' emails. Please check with your inbox or spam if you don't receieve email from us.
We are sorry and sad to hear such reviews from you. As long as you placed order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at [email protected]. Or you can click the link here for help: https://www.bellelily.com/user/help/ask
Thanks for your support and understanding.
Best regards from Bellelily
Bought Christmas present for my sister (she sent me link to what she wanted) purchased December 6, they charged my paypal account that day, did not received product until January 7th. Only after I filed a complaint with paypal. I ordered a wrap that is nothing like what is pictured. It turns out it's just a long scarf with arms. Three of us tried to figure it out. Trash, since they don't take returns. The blouse, cheap fabric, short in the back, arms are about 4 inches too short. If you want to throw your money away, put it in the trash, because that's where these products will go. We did get a good laugh trying on the wrap so maybe that was worth $36.00.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. As it's international shipping, it needs a complicated procedure for the parcel to arrive at the destination. And it may be delay for some uncontrollable reasons such as weather, custom. So it will probably take longer time for your parcel to arrive at the final destination. We are sorry for the delay and inconvenience caused to you. And we are sorry to hear that the items don't meet your expectation. At Bellelily, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.
Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at [email protected]. Or you can click the link here for help: https://www.bellelily.com/user/help/ask
Thanks for your support and understanding.
Best regards from Bellelily
I paid for items through paypal as they don't accept credit cards (should have been my first clue). According to their site they ship within 1-8 business days. On business day 10 I emailed them via their website as there was no customer service contact (clue #2 - but they already had my money). After a few days no response and antoher email, I disputed the charge through paypal. To my surprise I received a response from bellelily finally stating that the items were shipped on December 18 and that they canceled one of the items due to the dispute but the other two had already shipped. They would issue me a reimbursement for the one item only if I canceled my dispute. I did not. Paypal did nothing about it except told me to work with the company. I have again emailed asking where my order is as I haven't received. At this point they took my money, have been super sketchy and I still haven't received a single item or refund. As with others, tried to research reviews before I ordered but didn't find much (clue #3). So shame on me but if I can stop others, save your money and don't bother. Shop a reliable source!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
Bellelily supports 3 payment methods: Paypal Standard Payment: This method requires you need to have one paypal account. You will need to log in to your PayPal account for this method. Paypal Credit Card: You can pay via credit card (Visa & MasterCard). Credit Card: You can pay via credit card (Visa & MasterCard) without a paypal account.
We are sorry and sad to hear such reviews from you. As long as you placed the order from our website, you would get what you paid for. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at [email protected]. Or you can click the link here for help: https://www.bellelily.com/user/help/ask
Thanks for your support and understanding.
Best regards from Bellelily
A total waste of money, if i haveread these reviews, I would have had second thoughts.
Although they advertise as ". Com", they are actually a cheap Chinese company.
Quality is very poor, clothes are expensive not only for what they offer, but when you get it, you know it is a scam!
Don't waste your time, it is a complete waste of $$$$
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. And we are sorry to hear that the items don't meet your expectation. At Bellelily, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.
Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at [email protected]. Or you can click the link here for help: https://www.bellelily.com/user/help/ask
Thanks for your support and understanding.
Best regards from Bellelily
SCAM SCAM SCAM. This company will steal your money, don't do it. I placed an order on Nov 30th and paid for 3 day expedited shipping. It wasn't shipped until Dec 30 and arrived Jan 3, from Ontario Canada. The items are complete garbage, don't match the pictures or sizing or material/fabric. I've been disputing with PayPal and turns out its a company in China.
They now also operate under the names www.fairyseason.com and Aukey E-Business
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. Your order may be sent out late as the items you ordered are sold well and took us some days to get the stock. We are sorry for the delay and inconvenience caused to you. And we are sorry to hear that the items don't meet your expectation. At Bellelily, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.
Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at [email protected]. Or you can click the link here for help: https://www.bellelily.com/user/help/ask
Thanks for your support and understanding.
Best regards from Bellelily
DO NOT order from Bellelily.com! I placed my order with them before Christmas and paid expedited shipping and I still have not received my order. I have emailed them multiple times with no response. This company is a scam!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
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All Free Shipping Cute Clothing at BelleLily.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily