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Bellelily Reviews Summary
Bellelily has a rating of 2.1 stars from 921 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bellelily most frequently mention customer service, poor quality and return policy. Bellelily ranks 158th among Women's Clothing sites.
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I was hesitant to purchase from this website to begin with and I should have stuck to my gut feeling. After reading the reviews, I wish I wouldn't have ordered :( I haven't seen my shirt that I ordered in a month and now I'm wondering if it will ever show up. I'm going to call my bank and notify them of a possible scam so NO OTHER funds from that site come out of my account. You all should do the same...
I placed an order for four shirts about two months ago. I received a package that came from China with three shirts in them. Two shirts were correct, but one is too small and it is marked as a Large. The third shirt was a duplicate of one of the two. So, I have two shirts out there that I paid for and still have not received. This is a horrible experience and I will never order from them again.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
Ordered early December. It's now April and nothing. Asked for a refund and was told they would keep $2 for shipping. So basically I paid for nothing. Seems fair to them apparently.
Terrible customer service. Weeks to return emails and misspelled words/ hardly understandable grammar when they do.
NEVER use this site!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
You guys know that you can file a claim with your bank if the company has not fulfilled their duties.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
Ordered several items. All came late. One item has yet to arrive. Emailed them to advise that several items were to big even though they were "small" and wanted a refund on this items. There was no where on the check tab that stated there was no refunds. This is the response I got: "Dear Customer,
Thanks for your message.
Were so sorry about this issue.
Please kindly know that send it back for exchange size may cost you more time and money.
As you know that we have posted the size chart in the item page clearly, please check it carefully before making purchase.
Is there any chance you can keep it for your friend who fits it?
And if you want to buy another size, we can give you some discount.
We apologize to you again, hope you can accept our sincerity!
Looking forward to your reply.
------------------
Best regards from Bellelily
Angel
Customer Representative
http://www.bellelily.com/
------------------ Original ------------------
From: "Chelsea Kentris"<*******@hawaiianhumane. Org>;
Date: Wed, Mar 29,2017 02:25 PM
To: "service"<*******@bellelily. Com>;
Subject: Some items were too big
Aloha,
I ordered several items and a few
Of them were too big (they are size small).
Is there I can return them?
Item#
87*******2*******2279
*******
Thank you,
Sent from my iPhone
I have filed a complaint with ecomerce.gov. I highly recommend you all do the same. They need to be shut down.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
This might be the WORST site and customer service I have EVER had in my entire life. I ordered SOCKS, just SOCKs, at the beginning of December. Guess what. Still have yet to receive them.
When you write them, don't expect a response for two weeks. They confirmed they would send another two weeks ago and notify me once sent... Still have yet to receive tracking.
If I could give 0 stars, I would.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
I must have got lucky. I ordered 5 shirts about 3 weeks ago. All of them have been delivered. None of the colors were off and they fit nicely. Needless to say, bc of all the reviews I will not order from this site again. But my experience was good!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
I ordered some bathing suits a week and a half ago. Last week I was sent an email saying that my items had been shipped, but still no tracking number so I have no idea if they are actually coming or not...
Like everyone else, I never received my order. Emailed twice and never got an answer. Even tried to cancel order before it shipped and nothing. 6 months later... still waiting. Wish I would have read reviews first too :(
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
Waited, & waited for my order that was supposed to ship within "1-5 days". Gave benefit of the doubt, continued to patiently wait. Decided to call, but no phone number to be found. So I did what I should have done in the first place, & read the reviews. Sad to say I will most likely never get my order, much like yourself. SCAM!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
Why is there no phone number or published address, this is fishy. Facebook should not use their advertisements. Scam from again overseas.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
Like many others, I never received my order. The prices seemed too good to be true. I'm glad I only ordered one thing.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
I ordered 2 sweat$#*!s they were med. Not womans i ordered from canadian site and i. Was double charged even thou my order said 27.99 my card was charged 44.55 they wont return my order or give me my money back 10 persent 4.00 ill never order there again
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
If I could give negative stars~DO NOT BUY FROM THEM. IT'S A SCAM! The sizes are wrong, and when trying to return the item their solution is to "give it to a friend". I've been fighting with them for 3 weeks to refund my money.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
I finely found a bathing suit I thought I would look good in after many years of low self esteem. I ordered it on man it's almost april. I will NEVER ORDER FROM THIS SITE AGAIN!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
I have placed my order (some very pretty swimsuits) in the beginning of January, I have asked every week in February when it got to 30 days... I've been to the post office every week for the last 5 weeks, so I've received 3 out of 4 packages today and... Its bad, like uhhggg very bad, the fabric is not like advertised it is hard, not the same color, the padding in the tops are very cheap its making my boobs look pointy and weird shaped and i have nice round boobs... when i tied the tops around my neck i could actually hear the thread snapping and the bottoms doesnt cover my butt and i have ordered a size bigger then i wear because i know im a bit overblessed in that area... one of the swimsuit i ordered looks like lacey top and bottom very romantic and pretty when i open it its like this very cheap see trough lace, looks more like sexy undies and i will have to wear something underneath because you can see every bit of everything in detail Item #: *******... very disappointed, wanted to order a lot more because the pictures of the stuff they show is so pretty, but wont because it doesnt look the part when it gets to you...
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
I ordered socks on November 30,216 for a Christmas gift. I still have not received them. They have verified my address and stated they would send a new order (just last week!). Each time I email, they take 1-2 weeks just to respond. With "Sorry for the late response" Terrible customer service and I'm not sure I'll ever receive what I paid for!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
I ordered sock in November, I still don't have them! They keep coming back asking me for my correct address. I have already given the, my address 3 times. So sick and tired of companies who take your money and gave no problem not to deliver, never order from them!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
I ordered three bathing suits from Belle Lily. As everyone has stated, they came in after about 6 weeks. One was totally ripped and damaged and the other two didn't fit. Costumer Service said they would not refund me for the damaged product, but would give me 8% off my next order. You've got to be kidding me? One, I wouldn't ever purchase from this company again. And two, 8% is the best you can do to make up for your faulty and HORRIBLY made products?!
I warn you: NEVER PURCHASE FROM THIS COMPANY!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
Seriously a scam. Never recieved order and am being told I don't get a refund because I should just keep waiting for my order to arrive, it's been four months since I ordered...
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at [email protected].
Thanks for your support and understanding.
Best regards from Bellelily