BellelilyReviews 921

Great choices loved the prices. The selections was awesome.
Prices are enough to get the great products on best choice

I should have read the reviews before purchasing. I never received my package and I reached out to the customer service to report it. They told me I had to pay shipping ($12.99) to get my package resent! After reporting this fraud to my credit card they tried offering to replace my package but haven't followed up. Don't bother with this fraudulent website. The images are not actual images of people with the clothes. The clothes are cheap for a reason!

I will absolutely, positively never buy from the site ever again. Yes, their products and clothing seem really cute… Until they arrive. Most of them feel cheap in quality and are not true to size. I emailed them to ask for the return address as it was not posted on their website. All I got was a run around, asking to be told to take pictures of the products that didn't fit/I didn't like so they could exchange them. I told him I am not interested, to which they responded please send us your measurements of your bust hips and waist. Again, I don't want these items, I want them sent back. I have been in communication with them for one month, sending approximately 40 emails back-and-forth. One email they state it is too expensive to send the product back and it will be out of my pocket. The next they state they will refund me 10%, then they refunded it to my PayPal account… I don't have a PayPal account. Then they will refund me 20%, oh wait, no, now they will give me a coupon to order again. It is an absolute run around for something that should be so simple. I will never order from them ever again strictly based on their customer service and refund policies.

UPDATE****
After a month and a half of communication, they're now stating they won't refund my money until I delete this review as it's "causing harm". Apparently, once I delete the comment I will receive 30% back of what I paid but I need to guarantee I won't make any further reviews and promise not to repost/ post on here about them again.
DO NOT waste your time!

Ordered two suncatchers, pictured here: https://www.bellelily.com/Hummingbird-Stained-Window-Hangings-g-*******-*******

These images were actually ripped off from the original artist on Etsy as you can see here: https://www.etsy.com/listing/*******/birds-stained-glass-window-hangings?ref=hp_rf-3&pro=1&frs=1

Upon receiving my items they were both broken. They were simply plastic cutouts with a cheap low-resolution sticker stuck on the plastic. They were snapped in half but held together with the sticker.

Emailed customer support for a refund. They requested pictures and upon receiving the, here is the message they sent:
"Could you please fix it at your local place? For the inconvenience, we can refund 20% as compensation of the item for you."

I told them no and requesting my money be refunded. They agreed to do so, but we'll see.

They said I received my order in which I did not. I contacted them told them I never received it. They told me to go ask my neighbors if they have my package which I'm not going to do. So I asked for a refund They kept going around my request. Said they can send me another one but I have to pay for shipping which I'm not doing for their mistake. So I kept asking for my refund and now they're saying they are sending me another one for free. When someone asks for a refund for a parcel they did not receive this company needs to respect that. Do not order from this site. Terrible customer service

I bought a pair of sandals for my daughter the ankle straps were so loose couldnt wear. Emailed for return and refund. Took forever to get a response and when i did they told me to take to my local place to fix... Or they can give me a 15% refund? For one i dont have a local place and for two it stated returnable now they want me to only get 15% back if i return them... I WILL NEVER ORDER FROM THEM AGAIN. YOU SHOULDNT EITHER

I know my measurements and what size I usually wear... It looks like your sizing chart and description of model sizes doesn't match up and is pretty confusing because everything is different. The clothes looks awesome, and prices are good. The return policy looks to be buyer beware so I'm taking a chance here. Hopefully I can update this with 5 stars after everything is delivered!

Very affordable price and many choices available. The delivery charge is also reasonable. Hopefully I can get my cloth soon.

I purchased 5 white summer beach dresses for my vacation, as you know it's nice to have a few to choose from. Based on my personal measurements and their size charts, I'm considered a size LARGE. I ordered all 5 dresses in LARGE. Upon arrival, 3 were ill fitting & way too small, and 2 were way way to big. I carefully repackaged the items and emailed for a request for refund and the proper address in which to return ship them to. Their response is for me to send them pictures of myself wearing the items and include my bust, waist, & hip measurements because their "sizes are clearly listed on their website"…. And AFTER THAT…. They will offer me a reasonable solution. This is complete BS! DO NOT ORDER!

I ordered $145 worth of clothing. Out of all of my items the shoes were too big, a medium sized shirt I ordered was too small, and another medium shirt i ordered was too big. I requested a refund immediately and they said shipping back would be at my expense and cost more than my item. (WHAT!) They asked if I would keep the item or give it to a friend. When I said no they said they would only give me 10% of a refund. Like since when does a company negotiate giving your money back for items still packaged and never worn? Do not buy from this company they are a scam! Save your money, time, and energy from dealing with them. The clothing is CHEAPLY made and ALL the shirts are see through.

Welldone and good performance with efficient delivery service and have a good team. Best service and response

Clothes are good looking and best service they provide on time and we'll look give their clothes. Best service

Good delivery performance and well service. Nice looking clothes and best performance. Nicely done on time

Best performance and well delivery on time with great efforts. Fast performance and great quality clothes

Nicely done and best performance. They provide service on time and delivery is good ever. Nice timely performance

Impressed with the quality of clothes and made on time with great efforts. Nicely prepared clothes with great efforts

Looking great clothes and designed very well. Best service and performance is excellent. Nice looking service

They have great delivery time and best service. Will look forward them for service of clothes and highly recommend

Impressed with the great quality of clothes. Nice and perfect location for delivery on time and Best service

I made a mistake of not reading the reviews about ordering from this website. It is just a scam. They act like they don't have a shirt in stock to ‘slow down ‘the order process and act like they are waiting to ship your clothes because of not having something you ordered in stock. I honestly don't know how they are still in business. When you look up this company all you see is negative things and also it's the same horrible story of the purchasers situation that they have had with this company. Please do yourself a favor and DO not order from these Chinese bastards.