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Bellelily

2.1

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Bellelily Reviews Summary

Bellelily has a rating of 2.1 stars from 921 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bellelily most frequently mention customer service, poor quality and return policy. Bellelily ranks 158th among Women's Clothing sites.

service
162
value
155
shipping
160
returns
138
quality
149

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Florida
1 review
0 helpful votes
Follow Darlene S.
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Absolutely beautiful dress. It is well made and the fabric is not thin, but a medium weight material. It is curvy as it comes below the knee and does not show cleavage. Color is nice, sort of a blue color.

Date of experience: June 26, 2021
Illinois
1 review
0 helpful votes
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Gorgeous dress.
June 23, 2021

I wore this dress at a wedding and felt absolutely beautiful in it. It's soft and comfortable and does not wrinkle. This dress looks amazing, and the price is just as great! This dress will make feel elegant, classy and sophisticated. The best part is this dress will flatter body.

Date of experience: June 23, 2021
Texas
1 review
2 helpful votes
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I told them about the button part not having a hole and they say that is normal for pants not to come with a button hole. They told me to use scissors and cut it open? $40 pants have always came with the hole to button them...

Date of experience: June 17, 2021
Illinois
1 review
0 helpful votes
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I have ordered some fashionable dresses for my daughter. My daughter became very elated at the very first sight of them. They were so nice in design and stylish. The dresses were just like my order.

Date of experience: June 16, 2021
California
2 reviews
4 helpful votes
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20% refund
June 15, 2021

I ordered a top and skirt. Quality was bad. I reached out the company. They told me I could receive a 20% refund only if I delete my bad reviews/comments. This was the only way I would receive the refund. They bumped it to a 35% but once again ONLY if I delete my reviews.

Date of experience: June 14, 2021
California
1 review
1 helpful vote
Follow D H.
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Terrible
June 9, 2021

The sizes are not accurate and forget about it if you want to return an item. There are so many other online stores that have quality clothing and good return policies, like Lulus and Nanamacs. Don't shop here ever.

Date of experience: June 8, 2021
Illinois
1 review
0 helpful votes
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Love it
June 5, 2021

I have ordered a few times from them and my stuff is always here and always fits and looks cute! I will be ordering more in the future

Date of experience: June 4, 2021
Colorado
1 review
2 helpful votes
Follow Erma C.
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As always great service and beautiful clothes. But the quality of the dress is most bad I have think. But on time delivery and door supply

Date of experience: June 1, 2021
Canada
1 review
4 helpful votes
Follow Lana M.
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I purchased some dresses on the website. The quality is horrendous. Super cheaply made. The clothes don't look like the pictures online. The customer service is quick in email but they won't do full refunds - I was only offered a partial refund for my "disappointment". They clearly don't stand behind their products. Avoid buying from the company.

Date of experience: June 1, 2021
Massachusetts
1 review
3 helpful votes
Follow Amy W G.
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I noticed the last review and suggest you look at Walkers who do similar clothing and returns are free.
I and friends visited Bath and went into the store on Friday, lovely staff at the cafe but not such a pleasant experience in the store, not many staff and the lady who served us was very pushy, obviously very popular but not for me, I do know when things don't look good on me!

Date of experience: June 1, 2021
Michigan
1 review
0 helpful votes
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Hummingbird Stained Window Hangings
June 1, 2021

These are not stained "glass" window hangings. They are painted metal and do not allow light to pass through them.

Date of experience: June 1, 2021
California
1 review
0 helpful votes
Follow Marta R.
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Several days ago I got my new dress, it's so beautiful. I wore it on my birthday and never wanted to take it off. It has the cutest neckline and fits really comfortably. Everyone like it! It's my favorite dress

Date of experience: June 1, 2021
New York
1 review
0 helpful votes
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Terrible customer service
May 31, 2021

I ordered a dress, sandals, and earrings as one outfit. The dress I received was not the color I ordered so it does not go with the sandals and earrings. I emailed their customer service requesting a full refund. The responded 3 days later, asking me why I want to return every item when it was only the 1 item that was the wrong color. I explained and sent them a photo. 3 days later, they responded saying that according to the photo I sent, the dress is the correct color I ordered. I have never once gotten into an argument with a company about making a return, and I have never been denied before. Absolutely unbelievable! Why anyone would order from this company is beyond me. There are plenty of great clothing companies that sell cute, affordable, good quality items and actually ALLOW YOU TO RETURN YOUR PURCHASE AND GET A FULL REFUND if you're unhappy for ANY reason with your order.

Date of experience: May 31, 2021
California
1 review
0 helpful votes
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Don't do it unfortunately I did, and got completely ripped off with no choice but to leave a review on every post I see of theirs from their 20 different Facebook accounts. I ordered on March 3rd. It's almost June 3rd. No order delivered. Refund denied. They say my order was "lost" and if I cancel my PayPal dispute that they will resend my order. If I cancel I won't be able to re-open. Why would I trust this company after all of that? A company doing good business would give me my refund as I did not receive what I paid for. Just refund me!

Date of experience: May 27, 2021
California
1 review
0 helpful votes
Follow Rachael M.
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Basically if you are buying from this company be prepared to receive good quality clothes and best customer service. You will get a refund if clothes don't fit you. My advice is to get from them they literally have just provided great service.

Date of experience: May 23, 2021
Kansas
1 review
2 helpful votes
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Worst customer service I have ever dealt with do NOT BUY FROM THIS COMPANY! Horrible merchandise, cheap material, and defective material which they are not willing to refund or replace! I was asked to FIX IT MYSELF AND TAKE 20% off. Are you kidding me? Most unprofessional company I have ever dealt with!

Date of experience: May 22, 2021
Pennsylvania
1 review
0 helpful votes
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DO NOT Order
May 21, 2021

Go to Shein.com --
1. They sent me the wrong dress
2. Quality of material is cheap and fllimsy
3. $6.00 to ship to me, but $26.00 to return to China -- thats how much I hate them.
4. they tried so hard to get me to keep the dresses- offering me future discounts, like why would I shop from there again!@!@!@!@!@

Date of experience: May 21, 2021
Illinois
1 review
0 helpful votes
Follow Wendy C.
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Every item in my order is amazing and is good quality, shipping was fast! Unlike some other cheap fashion websites that i ordered from in the past (items were way too small, fabric was garbage and shirts were badly sewn, plus the bad odor from the dye), I am beyond satisfied. I had a good experience :)

Date of experience: May 20, 2021
Illinois
1 review
0 helpful votes
Follow Josephine A.
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I love shopping, I have only ever had to return one item to them before due to it being a bit small. I have ordered numerous items from them and I have never had any issues with the website. Delivery's and refunds have always been processed quickly as well and come from quite a distance away. Their clothes are such good quality for the price also and always fit amazingly. I have spent hundreds now and refuse to shop anywhere else. I love it shows previous buyers reviews under each item which helps you make a better decision on it before buying. I like that they do coupons and discounts every so often too. Love love love!

Date of experience: May 20, 2021
California
1 review
0 helpful votes
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Reasonably price.
May 19, 2021

Everything was reasonably priced I'm definitely looking forward to wearing my new clothing items. Great service

Date of experience: May 19, 2021

From the business

All Free Shipping Cute Clothing at BelleLily.


bellelily.com
London, LONDON, United Kingdom
+190
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