Bedroom Furniture Discounts

I had the pleasure of chatting with Chloe online today at Bedroom Furniture Discounts. She was very help and knowledgeable and answered all my questions and concerns in a timely manner. It's refreshing to speak with someone who knows their job and knows it well. Thank you, Chloe!

I was moving into a new house and was looking to do a refresh on our furniture. I knew what I wanted, but going through an on-line retailer made me a little nervous. The prices were good and they did offer some good financing so i took a risk.
From the moment I called and throughout the process, they were very responsive and actually reached out to me on a regular basis to ensure i was aware of the status of my order. Yes, the supply chain was a little broke due to COVID which created shipping delays, but it was an issue with the furniture manufacturer rather than Bedroom Furniture Discounts. Mobi was particularly helpful and attentive throughout the process to ensure I had minimal stress. I could not have had a better customer support associate.

I could not be any more happier with my purchase and the service. The bed looks great. The customer service was ourstanding. Mobi was awesome and kept us updated about our order every step of the way and answered every questions we had. We ordered the bed in February but with Covid it took a few months to get the bed, which is totally understandable, given the circumstances. But it was well worth the wait and white glove delivery was amazing. Everything was handled professionally in every aspect. From the ordering to the follow up and delivery. Every person involved with this transaction were nothing but amazing. The delivery guys from Deliveright were very professionnal and careful while hadling the bed. I highly recommend this company and the furniture. I would definitely buy again in a heart beat. Thank you again Mobi, Bedroom Furniture and Deliveright.

Ordered over $1000 of furniture (bed and nightstand), including $100 "white-glove delivery in January.
When the bed arrived in July, after 2 cancelled delivery dates, it was finaly delivered with 15 (out of 39) structural parts missing... not counting all screws and hardware. We're talking 6' long boards. The wrong and/or incomplete parts were ordered several times before they finally decided to resend the entire bed with several months delay.
New bed arrived last week, but is now missing 10 parts preventing assembly (with one piece scuffed), despite me expressing concern ahead of time and requesting the bed parts be delivered in original packaging (which did NOT happen despite express instructions for the deliverer to do so).
BFD has offered to reship missing pieces, but the first part request they sent to the vendor is still missing one damaged piece.

They offered $100 for my "trouble" (literal hours spent on the phone and inventorying bed parts), but only once everything is resolved and have also refused to refund the "white glove delivery" shipping. I'm not sure that things will every actually be resolved based on the last 4 months of runaround.

Avoid this company like the plague!

I ordered a bedroom set on May 6th and was told would ship in 8-10 weeks. Later told that it was back ordered and would ship in August. Then when August came around, I was told October. Mu daughter really like the set and I thought I had already wauted a couple months, so we would wait until October. Now its the end of October and they tell me It will be May of next year! I looked on their website and the same set says stils says it is "In Stock" and ships within 8-10 weeks! Its all a lie! They charged me months ago and are just stringing me along. I cancelled the order and will shop somewhere else!

I almost gave up trying to order office furniture due to the delays caused by COVID. I contacted Mobi and shared my experience and they took it from there. I should have started with Bedroom Furniture Discounts, it would have saved me a ton of time and frustration. The process was seamless from ordering to delivery. The cost was very competitive compared to others and the quality of the furniture was exceptional. I would highly recommend, for your furniture needs.

Ordering was so easy and the prices are amazing. Order in June and received the bedroom set 9/18. Took 2 hours for delivery and set up. The nightmare began after that. We were told the bed drawer would not close and the bed slats were not even delivered with the order. Then the dresser drawers would not close correctly. One side would stick out and the other would not so none of the drawers are closed evenly. The two end tables both have scratches or unfinished wood in the seam which is very visible and looks like deep scratches all along the bottom. The customer service run around in email is too long to mention but they offered us 100.00 off to keep it all the way it is. We can't even use the bed let alone the very poor quality of putting the furniture together. Now they say it's forwarded to another team to review to see what they are going to do. Just save yourself the trouble and look elsewhere. If they would have offered to replace it ALL we would have been okay but now we're just wanting a refund if they can't get it together. The run around isn't worth it, especially after waiting 4 months for it. UPDATE: 11/8- furniture is still sitting in our bedroom and of course it's unusable. We finally placed a dispute with Paypal... thank goodness we used them. Our CC would have reimbursed us as well. Bedroom company said 30% off of refund plus WE pay shipping for both ways... that is their refund policy. Even though their furniture came damaged and unusable they wanted us to pay. Clearly they don't stand by what they sell. It's junk. They are disputing our dispute so the saga continues and we can't use our bedroom until it's out. One thing I forgot to mention is the smell. The furniture still has a very strong chemical odor that won't go away. I can't imagine putting clothes in those drawers... it would be all over the clothes. We have to open the windows during the day. Advice: JUST DON'T DO IT. I write this due to frustration but also to save someone else from this first-world drama. UPDATE 11/23: The bedroom furniture was just picked up.
After it was delivered, we left it exactly where it was put together and have not touched it. Since there were problems right at the beginning, we did not want to be held responsible for any of the issues.
The people picking it up today found some additional issues.
The top of the headboard had a chunk of wood missing and the sideboard was not properly connected to the foot board and was cracked.
The delivery people took pictures as well for their own protection. When they took it apart they also found that some of the hardware was missing.
Some of the bolts did not have washers or nuts on them. They seemed surprised at how poorly it was put together. We took video and pictures of the entire move out process to protect us from anymore scams from this company.

I BROUGHT A KING SIDE BEDROOM AND I LOVE IT AND JODI AND HER TEAM WERE EXCELLENT HELPING WITH MY ORDER!

I have nothing but positive praise for this company, their practices, and prices. I have placed two orders with them. I will soon be placing a third order and will continue to make this company my first go to when shopping for furniture.

Jodi, the Success Manager, and my sales representative Andrian are wonderful. Jodi went above and beyond. She had answers to all my questions, kept me informed on my order status, and was quick to respond to my emails. She's the ideal example of top notch customer service.

The delivery teams that assembled and moved the furniture into my rooms were great as well. They were courteous, quick, and made sure I was happy with the furniture placement.

This company earned me as a life long customer!

I originally purchased a side bar from them in June of 2021 and I got an email explaining that the order was back ordered and would not be arriving until October or November. Needless to say, I had to cancel the order. They were nice enough to try to find something comparable to the piece of furniture I wanted but unfortunately, there was nothing they offered that was my style or taste. I asked them about a second choice back bar that I loved, which they did not carry. I don't know what strings they pulled but was able to secure the piece of furniture and make an exchange with me rather than me having to look for the bar someplace else and worry about it not being in stock or backordered. The bar arrived in the beginning of August and we could not be happier with it. I cannot say enough how helpful they were and Rey Pelayo kept me informed every step of the way with updates and he got back to me right away with any questions I had. Their customer service is excellent as was the delivery service. I will definitely be shopping there in the future.

Thank you Mobi Ullah for going above and beyond with the delivery of our furniture. You and your team were a pleasure to work with (every text message and email was returned promptly within 30 minutes) and we will definitely be ordering all our furniture with Emma Mason and Furniture Discounts in the future - we actually ordered more chairs last week. All our furniture was professional wrapped in blankets and protected. Also, I want to mention how great the gentleman who delivered our furniture was who made the extra effort to work late on a Friday night to make our delivery happen a day earlier.
Thank you again,
Lisa Waltham, MA, USA
PS - We love our kitchen table and chairs!

I placed an order around April 2021, and it's been approximately 4 months that I have been waiting for my order, the lady that I have been assigned to has been giving me updated on my order but delaying the estimated delivery date, I will keep you guys updated on if I receive my package or not.

I did a chat with a customer service agent, Rebekah. She was amazing and very helpful. I would recommend this place completely. 10/10! Thank you!

Used the chat box with Sydney to purchase. She was exceptional and able to quickly answer all of my questions. Best chat box experience I have ever had and bedroom set is one we have been looking at for a long time and the pricing was significantly better than what we have seen other places. Not technically savvy enough to take a picture of my confirmation email for proof of purchase but it was Order #******* (placed on July 8,2021)
Approved by: Sean

I had the pleasure of speaking with Chloe and she was very helpful I appreciate you helping me. Got my order placed and I can't wait to receive it. Thanks a bunch.

Buyer Beware:

Initially, found customer service to be helpful and succinct. Seemed like a great experience. Ordered a bedroom set with dresser and staircase. Got regular updates saying the product would be delayed-- didn't think anything of it since it was a good deal I could be patient.

Then delivery emails arrive to set up delivery and set up. Day comes and they deliver only the staircase. I check back through my emails and realize that in all of their email updates, I never received an invoice to confirm what I purchased. I KNOW that I made several comments confirming what I was purchasing and each time was promised it was the entire bed set. Well I contact them on delivery day asking for the rest of my purchase to which they FINALLY send me my invoice the shows I only purchased the staircase. I am upset as I know that I confirmed that it was the bed with dresser and stairs--> they tell me I did no such thing. They offer to help make it right to get the remaining set---alas... the set is now on backorder.

At which point I now start to process for a refund and return. The refund/return has 1. To be approved and 2. Incur a 30% restocking fee and shipping and handling for the return. So that refund will not be happening because of the fees. I try to be reasonable in hopes that they will assume SOME responsibility for the mix up and offer to pay the ridiculous restock fee if they shoulder the shipping and handling as well as coordinating the pick up of the unwanted item. Imagine the answer. It was no. So now I am out money for a product that I did not get with a random staircase sitting in my spare room.
Wanted to be happy with this company, but am very frustrated and upset with their level of care.