Bedroom Furniture Discounts

I ordered a dresser 8 weeks ago and was told then that there was a 4-6 week delivery. DELIVERY, not shipping. It has now been a full 8 weeks since I ordered and I have inquired twice about the fact that the item has yet to ship. I have been given two excuses by the company for why it has yet to ship, however the fact remains that it has yet to ship! I have now spent more than $1300.00 and after 8 weeks the item has yet to ship!

Only if you sort their reviews from low to high, do you get to see the real comments. The rest are all made by 'comment farms' who leave 5 stars with names like 'Cindy, Sheldon, Jack, Bob', you get the drift.
This is one of the WORST companies I have dealt with in my life. You'll see a common thread in the low rated comments -
1. Shipping takes months, sometimes close to a year if you're incredibly unlucky.
2. Horrible customer service (they are just the in-betweens for communication and have 0 power to help), refund charges, and in general sneaky tactics to hold on to as much of the refund as they can.
3. The mysterious escaping furniture. My mirror and chest were 'lost' at the delivery partner warehouse. Many others have commented about this phenomenon. Then you can order another piece, and… that takes months.

Unfortunately these reviews don't help online customers, it's the business model and not this particular company that's to blame. If Emmamason/'Bedroom Furniture Discounts' loose their reputation, all they have to do is rename the company anything else - 'discount furniture mall', and start afresh. Buy a few hundred 5 star reviews from the comment farms I mentioned above, and they're set!

As another commenter mentioned, I'll make it my mission too to post a review on every online review spot. I hope it saves even one person the loss, aggravation, and stress.

I love my furniture. It's beautiful. I was very hesitant to order online, but the reviews were all so good that, after watching their video on the delivery process, I went ahead and bought a five piece bedroom set.

The site said the furniture was in stock and usually ships within two weeks. I placed my order on October 22,2021. I finally received the last of it on November 29,2022. That's right, it took over a year for me to receive all of my furniture. I can't really blame the company. Supply chain distribution issues were a problem for everyone the past two years. However, the delivery company they use for my area (Southeast), was just horrible.

Four of the five pieces I ordered were damaged in the shipping process and had to be reordered. The delivery company got my order in bits and pieces and seemed not to be able to connect them all together and kept trying to say they had my order when they only had a few of my items. They then confirmed that they had ALL of my items, but only delivered three of the five, one of which was damaged, so they took it away again, but marked my order as being complete, even though I was still missing two items and they'd taken the damaged item away. The damaged item had a broken support foot which, I believe, they themselves broke during the delivery process. They took it back to the warehouse, hacked off the damaged support foot, filled in the hole with wood filler and then attempted to redeliver the same damaged piece. An excellent furniture repair person was sent to my house to repair the piece, and I am satisfied with the repair.

All in all, one year, four total deliveries, and one repair person later, and I finally have my furniture.

Would I order from them again? Maybe. The furniture is beautiful. Customer service is adequate: responsive, but based out of India, so very thick accents and roosters crowing in the background, which makes for a fun adventure. Delivery company: lousy and incompetent - NOTHING like the video on their website. But the price for what I received was exceptional, so it's a solid maybe... maybe.

I was very nervous about ordering online. But, I have been so pleased with my table and chairs. It was easy from start to finish. With Sean taking my order, Jay, Drichsen and Alvin keeping me informed. To the delivery (Deliveright) people. It has been a pleasure doing business with you all. Thanks

I purchased a bedroom set on May 1,2021. Most of my items were finally delivered by December 2021 with 2 pieces broken upon delivery and had to be replaced. The bed, however, was delayed 8 times even though the website said it was in stock even though their employee on "chat" confirmed it was in fact in stock. On the 8th delay I was told it wouldn't ship until January 2023, 21 months after my original purchase. I then realized I would never receive my bed and opted to cancel.

I was told I would receive a certain amount in writing as to how much refund I would receive. Once the cancelation was final, I was told a lesser amount. The company refused to correct it even though it was their error and I'm still waiting on my refund.

Had I known of the dishonesty, lies, and deceit I would have never made the purchase and stuck with my local furniture store. By the way, once I canceled the bed, I purchased the same bed from my local store last Wednesday and it was delivered the next day.

They have lovely toddler beds, and we quickly found something we like. Besides, we paid for it about $150, which is a great deal! The quality is outstanding, and we didn't waste much money on a bed, which we would need to sell sooner or later!

We ordered a Bedroom set on September 2021, they delivered half of the order on Dec. 2021 and till now still waiting for the second half, we sent more than 4o emails and they keep saying the something, "sorry for the delay we still waiting for shipper availability to ship the items" they will never give you a specific dates, best thing to do is disputing the whole amount and never to recommend this company to anyone, they don't care about customers or do any effort to satisfy their customers

This company is a complete rip off. I ordered something from them april 14.2022. I still have yet to receive the merchandise. Now I'm currently fighting with them to get my money back. DON'T BUY ANYTHING FROM THEM!

We waited patiently for months for a bed delivery. Every time we contacted the company we were told Vincent is out and they will get back to us. Suddenly, we got an email stating they do not deliver to our area anymore (NY State, Orange County). They asked us to provide a business address and a port for delivery. I had to google it this was a very strange request. Of course we are unable to provide that. They offered to use another shipping company, which we would have to pay for, $120, but their estimated shipping is in 2 more months. At this point we opted for a refund and they have been evasive, hopefully we receive the full refund. This was a complete headache and waste of our time and money. We have many more furnishings to purchase but will obviously go elsewhere. I had never dealt with such poor customer service especially from a company that declares they are customer oriented.

Ronnie was very helpful and knowledgeable about the products. He also helped me get the best deal possible. Thanks! Will add update after receiving product in 4-6 weeks.

Their white-glove service set up the furniture to look like it was not damage! Did not notice for a few weeks and the drawer started falling apart. They offered me 150.00 on a dresser that cost 2000. 00 DO NOT TRUST THEM, BUT SOMEWHERE ELSE!

Pam helped me out tremendously on answering questions about delivery and placing my order. Definitely will be referring people to here as well as using Pam!

We ordered our Binetti sofa, loveseat, and chair in late November and paid for it in full after being assured it was in stock. Customer service was outstanding at the time of ordering as they walked us through the process. We were able to get the set at a big discount from the 1 we saw in a retail store (not affiliated w/ Discount Living Rooms). My wife and I were concerned about ordering online due to Covid related issues, labor shortages, and supply chain delays. We were also worried that the colors were not going to match the online photos. It's hard to do this ALL on line, lol! But Discount Living Rooms was incredibly helpful with each step. After ordering, DLR sent us confirmation of payment and a visual step-by-step of all the next phases. It was very easy to understand and it gives the general time line for all of it. From that point our Success Mgr. Was Shayne M. Who sent emails and text messages regularly. DLR.com met every timeline until right at Christmas when the Sofa set arrived at their Delivery Company. We should have received some sort of communication from aforementioned Delivery Outfit. We really did not expect anything to show up in the middle of Christmas/New Years but thought maybe 1st week after New Years. But Shayne (DLR.com) was on it and staying in touch with all parties! Unfortunately nothing was happening as I could tell with Delivery Company so I called them on January 4th. They told me it probably would be delivered in about 2 weeks. It wasn't. Shayne checked and personally called me to explain what was going on. At the beginning of February we were notified by Delivery Truck people that they had assigned our furniture to a smaller truck that is easier to get into our driveway, and it would be out that Saturday. They even gave us the Drivers name (Dave). But on the day, Dave called me and said he had blown his transmission on the truck... and could not deliver. He also admitted that the furniture should have been delivered in early January 2022 but as he loading the truck he could not get all 3 pieces of my furniture on the smaller truck so removed my stuff and delayed delivery. I called the Delivery company and asked if we could make this a priority since they had ben holding my sofa set since mid December 2021. They were non committal until Shayne (DLR.com) called and they decided they would deliver the very next week. The Delivery guys were great and the "White Glove Delivery Service " was outstanding! None of this would have gotten done without Shayne M.! And yes I would buy from DiscountLiving Room again.

I ordered a master bedroom set in September after seeing it at a retail store - I saved at least 40%. Due to supply chain disruption and transportation delays, the set arrived at my home later than I was hoping, but I was kept well-informed by Nesie in the Success Department. I love my new Liberty set. Great product for a great price with service to back it up.

My experience with Emma Mason Stores is I would say unusual. Even during these trying times they delivered my furniture way ahead of time that it was supposed to arrive. MY special thanks to success manager of the company Mr. Rey Daguno who was very helpful with his afforts to deliver my furnutire to my doors. I would suggest to buy really beautiful furniture sets from this company. Thank you Emma Mason team

I ordered a bedroom set from Bedroom Furniture Discounts in March of 2021 for over $1600. It said it would take a few months for delivery. I received the furniture in September of 2021. I never complained about it taking 6 months. The delivery company they use has this "hands off" type of policy that helps them to get out of doing what's right. They want you to inspect all the furniture and pieces before they leave, fair enough. If you find any damage, you have to report it then and there or they won't fix it, so they do not stand behind their work. The day of delivery, my husband had to help the man carry the dresser up to our room because the other person wasn't strong enough to help. Not off to a good start. Then we inspected everything the best we could: the bed (in pieces), dresser, and 2 night stands. We noticed some damage on the footboard and dresser. We noted it and they went on their way. Soon after they left, we noticed the same type of damage on the headboard that was up against the wall where the guy had left it. We hadn't noticed it at first because it was small, but it was sharp, so it caught my finger. I called immediately about this and was told that they will do nothing about it. It's not like in the hour that it was against my wall that I was able to cause this crack splinter damage to it. But, ok fine, what about the other pieces? It took them a few weeks to come back to pick up the footboard and dresser. I don't hear back for awhile. I call and find out they aren't being delivered until mid December 2021. I am sleeping on the floor and have my clothes in bins now for 4 months while waiting for the repairs to be done. We finally get the dresser and footboard back. The delivery company was supposed to deliver on December 13th between 1 and 2 pm. They don't show up until after 6 pm as we are getting ready to leave for my son's band concert. We have to hurry and look at the dresser and footboard. We didn't see any issues from the spots that we asked to be fixed. The next morning, I run my finger across the dresser rim, and I catch my finger on splintered wood. A big chunk is splintered out underneath the rim. This is new damage that wasn't there before, and we didn't see it as it was under the rim. I hadn't touched the dresser or put anything in it from that evening they dropped it off to the morning I called. Nope. They deny it since I didn't see it at the time. They could have switched and given me a different dresser with that new damage. It was underneath, so I didn't notice right away and I was in a hurry to go to my son's concert. They were late in delivery anyway, so if they had come earlier, I could have combed it with a fine tooth comb. Also odd that the delivery people don't impress on you how important it is to examine every inch. I went back and forth with the furniture company about how I saved up for a long time to buy an undamaged piece of furniture and now I have to keep a damaged piece of furniture because I didn't catch their mistake that was underneath the rim? Oh, they are refunding me $75 because that's all they can do. Super. One more thing... we go to put the bed together after we finally got the footboard in mid December. There was no hardware or slats! I called the company and they put in an order to get them for us. We are at the end of January now and it may be a few more weeks until the hardware comes in. The delivery company they use is not a company I would ever use again. The fact that the furniture company also goes along with this policy is ridiculous. I have ordered furniture from other companies and if there is some damage I notice, even after delivery, they replace it. This company wants you to pay full price for something with damage and offer you a small amount so that they can close your account. I told the representative how I felt and that I will take the $75 because I am literally so tired of this. It's been 11 months and I just want to be done.

I want to take this opportunity to send a BIG THANK YOU to Nesie Yumul. She made our furniture shopping experience awesome. Her expert knowledge was evident and she made us feel comfortable when speaking to each furniture piece. She helped us pick the right furniture for the right rooms. Nesie continued following up on a weekly basis up until delivery day.
We are now all set, and we can't be happier with our furniture.
Thanks again Nesie, and we will reach out for more furniture very soon.

The Awad family

Nadir I. Is the best! I ordered a bed frame and mattress in the spring. With COVID and shipping containers sitting on ships it took a while for my bed to arrive. I wasn't in a hurry and this was the product that I truly wanted. Nadir always answered my emails promptly and kept me up to date on what was going on with my order. He provided exceptional customer service. I would attach a picture but I'm still in the process of painting. All boxes arrived in perfect condition, so I'm sure there will be no issues with damage. I would definitely order from here again and hope that Nadir would be the one to manage my order.

Also goes by discount Living rooms. Beware! So I ordered a piece from them and first they told me the price included putting it upstairs. The people deliver it after 7:30pm and tell me that they were not aware of this and that I need to tip well for them to do it. I had planned to do that anyway, but they get it up there and it is still wrapped and wrapped in plastic and styrofoam and the guys tell me that they are not allowed to do anything further like help put the legs on it or unwrap the glass shelves, etc. Ok by the time they have it up there and tell me this it is 9pm. I have a young child who still needed to be fed and have a bath so I could not even get to unwrapping it right away. I was told to sign I received it. I said but we did not open it all the way and they said it's ok you are just signing we came and did not damage it during our delivery. So then there's a major electrical problem where part of the hookup is stuck in a hold in the roof of the piece and you can not get it out to attach it. Then there is another wire dangling from the top. I contact them and they initially act as if they want to help, but times goes on and they are not responsive. I asked that they come get the defective piece and they refuse saying I accepted the piece the way it came even though it was after 9pm when it was set up in my house and still had all of the wrap on it. By the time they stall so much I am now working a job at a hospital working 12 hour shifts and they say they will eventually send someone to fix it, but I let them know they can just come get it because now I have 12 hours shifts and can't have them come at midnight. So then they write me and say they are mailing the parts and when they arrive they are going to send someone to fix it. Yet they turn around and tell me that i can have $100 to pay an electrician to come fix it. OK DA! I had to pay $75 of that for the electrician just to come look at it to say they did not send all of the appropriate parts and that it would cost much more than that to fix it if they could fix it at all. I filed a BBB complaint and all they could write back and say was they offered to fix it and I did not want them to. Way to exaggerate people! People work hard for their purchases so do what it takes to make a customer happy so that they will return. If they had done the right thing to begin with, I would have likely ordered something else. They do not care about their customers at all. I have never had a company treat me like this before. If they are unresponsive to the BBB complaint to my satisfaction, I am seeking legal action. Just be careful with this company because they will do anything to make sure they do not take responsibility if something goes wrong and if something gets delivered, do not sign for it until you have fully inspected even if you have to keep the delivery people waiting til midnight or later.