Bedroom Furniture Discounts

The only reason i am writing this review is because of the frustration I have been experiencing since ordering my 30th wedding anniversary present of a new bedroom furniture suite. Placing the order was not an issue. The delivery time expectations were not an issue. The issue came about when the delivery company was scheduled to be at my home on a specific day as I had been on the phone with them extensively and explained I had an upcoming wedding out of town and the delivery must occur before then. They called the day before the scheduled delivery date to advise me of a truck breakdown, which I know can happen, so I asked if they could come first thing in the morning the next day. After much ado, the delivery truck finally showed up from the promised 7: am they finally arrived after 8:00am. Mind you I was supposed to be their first stop. I had asked them to come to my home first thing in the morning as I had the wedding to attend which was over 4 hours from my home and had to leave no later than noon to get there. Well, once they finally arrived, the gentlemen were nice and friendly enough, but due to their ages (late 40's and mid 50's) I believe they took a look at my heavy duty bedroom boxes and refused to bring the furniture to my second floor bedroom. Now mind you, I have a double door entry, I have a 2 story open foyer and a slight curved staircase. Last year I paid about $10k for the custom staircase. These gents had my husband and I convinced that the only way for them to get the furniture upstairs, possibly, would be if we had our staircase rails and posts removed. Well, this did not happen. After 3 hours of them parked in front of our home refusing to bring the load in the home and me dealing with the sales department who advised me if I refused the delivery that their movers were refusing to bring up to the room, I would have been about $2300 or so out of pocket and no furniture, I did not have much choice left and told the gents to bring the boxes in my garage and leave them there since we were already getting late for the wedding. This was a Friday. We returned back home Sunday evening and on Monday morning I called local moving companies and provided them with photos of my dilemma. Both moving companies I called saw no issue with my entry. They both advised me that most likely, due to the size and weight of the items, the original movers did not want to bother. I ended up getting help 2 days later from a wonderful local moving company who sent over guys a lot smaller that the original movers and these new guys took all the 6 bedroom pieces up to my second floor master bedroom and had the bed set up and all within an hour and a half. I ended up having to pay them $565 for this service. Needless to say it does not stop here. The first box we opened had the mirror in it and, you may have guessed it, the mirror was broken, big shocker! Now I have been corresponding with the original sales person and after 3 weeks since the furniture was delivered, I still have no solution. They asked me to give them names of glass companies so they could get estimates from and I am still waiting. Well, I am now tired of waiting and being a nice person about it. Will not be ordering from you any time soon as the white glove delivery service I ended up getting was not the one you promised but the one I ended up paying for. I hope someone will read this and hear the frustration I have been experiencing and take notice. I am also disappointed by the overall customer service as all I got was: we are sorry about the inconvinience" Really, you should have done better than that!