Bedroom Furniture Discounts

I didn't expect to have the locking file drawer to be shipped to me which is really good. I placed the order in the middle of July, ordered 2 sets of Wall Storage Cabinet 32", and 1 set of Lateral File drawers. But right away, I noticed the file drawer was without lock, so I had to cancel it and just kept the Wall Storage Cabinets. Several weeks later, before the shipment of Wall Storage Cabinets, I received a call from Ms. HANNAH and asked if I'd like to have the file drawer. I told her that I canceled it due to no lock. Then HANNAH helped me to find a file drawer in the same finish and with the lock. It's perfect to meet my needs. I even got a discount to add the drawer in the order. It's a good experience to get something I really want at a good price. Now, I cannot wait to see my new furniture from Bedroom Furniture. Thank you HANNAH.

Lourdes was our success rep and she was so prompt in giving us updates to every query we had via email. Though it took longer than expected to receive the furniture because of covid, they kept us posted every step of the way. Highly recommend the site. I would buy again.

I really wanted to trust this Company... but PLEASE DONT!
Look at the pics below. The first is a pic of the website photo of the sresser I ordered and the second pic is the dresser I actually received. Not at all the same dresser.
I asked questions with a sales rep before I purchased a bedroom dresser and the rep assured me that it was in stock and ready to deliver. Not true. But after I purchased it through PayPal for $2,000, I got an email that it was out of stock. And after 3 months of waiting, they finally arranged delivery with me for my dresser to arrive.
As you can see I did not get what I ordered. I guess I should feel lucky to have gotton anything at all from this Company. I'm actually ashamed of myself for going through with this purchase after reading such horrible reviews but it was the only place I could find this exact dresser as it was already out of stock on Wayfair, etc and I was just hopeful thinking.
Please people, look elsewhere!
And PLEASE believe the old saying when it comes to this company... IF IT SEEMS TOO GOOD TO BE TRUE, IT PROBABLY IS!

They sold me two items and then canceled the order and refused to fulfil the order.
I paid and received an order confirmation and they still refused to complete their side of the deal.
The order was processed by the online chat bot (Susan) at a given price and then by a store associate (Walter) that i spoke to on the phone. Both times they gave me a price on the items which was the same price. Apparently both sales people were wrong both times.
Tried to speak to the manager to no avail. The quantity of excuses for why he couldnt speak to me was unbelievable.
Finally consulted BBB and they tried to assist but even tho I had an order confirmation they refused to fulfil the order.
Anyhow; i continued my search and found what I needed locally for less money anyways.
It is unfortunate they were unable to assist me because I outfit many houses and am always looking for dependable suppliers.
I would not recomend them and will not be utilizing them for anything in the future no will i be recomending them.

I ordered my bedroom furniture at the beginning of March and was informed it would take 4-6 weeks for delivery, ok fine. In mid-April, my charge card was charged for the purchase. I assumed it meant the order was being fulfilled and would arrive soon. A week later, I received an email stating that the order was delayed until the end of May and was asked if it was ok. I said yes, but requested the charge to be returned until shipping. They tried to convince me it was just a pending charge, but that was not the case. After a few emails, I was credited for the charge.

At the end of May, I received another email saying the order was delayed until the end of July and asked me if this was ok. I said no, and to please cancel the order. I received additional emails asking me to not cancel and they would reduce the order $50 for me to be patient. I said no and to please send me confirmation of the order cancellation. I was asked to call them to discuss this further. I called them and was again pressured to keep the order and was again offered $50 to keep the order. I said no and asked the representative to send me an order cancellation in writing. She assured me that I would respective it in a day or two. After a week, I had received no confirmation.

I wrote back, and asked for the confirmation. I was told "the confirmation request was being processed." Really? After a week? I wrote back and again advised them of the order cancellation and that it was complete BS that it should take this long to process, and that I would advise my credit card company that charges to Bedroom Furniture Discount were not authorized and would elaborate on the details. A day later I received an email from what I assume was a supervisor and was told they had to re rive confirmation from the manufacturer of the cancellation before they could cancel. However, they had just received confirmation that day that it was cancelled.

I did not receive official notification of the order cancellation until three weeks after I cancelled the order. What an ordeal. This was three months after I placed the order and I still don't have bedroom furniture.

If you are looking for a sign whether or not you should purchase from this company, this is your sign to NOT purchase. Horrible delivery wait times. The time frame to receive your order is 4 weeks and they will still manage to take longer than that. Customer service does absolutely nothing to help compensate for the inconveniences. They just feed you lies so you do not cancel the order and even if you were to cancel they will charge silly restocking fees. Pay the extra money and order from a reputable furniture company!

I ordered a dining room table set and was told I would have delivery by Christmas. They delivered the chairs and not the tables as they messed up the order even though I talked to a customer service rep after the order was made. I specifically told them I wouldn't place an order unless I would have it by Christmas. I am still awaiting the table and I would've liked to return the chairs but I don't want to pay the ridiculous 30% restocking fee plus shipping. Not to mention the chairs were supposed to arrive between 3-7 pm but instead arrived at 11 pm and only 2 were put together. I am still awaiting the table and they have yet to offer compensation. Customer service answers quickly but they aren't helpful with their response. I will never use them again.

I ordered two bedrooms full of furniture. I saved so much money, and the pieces are beautiful. Everything was delivered without so much as a scratch and they were exactly as expected! My situation was a little difficult (on my end) and customer service was quick to respond and solve all of my issues. I would order from them every time!