Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering tires, wheels, and vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what shopping on a budget is like.
Our mission is to become your preferred online shopping destination for wheels, tires, and vehicle accessories.
Overall, the company enjoys a strong reputation for its customer service and product quality, with many customers praising prompt communication and efficient order processing. The competitive pricing and variety of financing options further enhance customer satisfaction. However, some feedback highlights a need for clearer product descriptions, particularly regarding essential components like lug nuts. While the majority of experiences are positive, a few customers expressed a desire for additional services, such as tire mounting and balancing. The general sentiment reflects a commitment to customer care and reliability, positioning the company favorably in the market.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Got a killer deal on black Friday on a new set of wheels that no other sites could even match. Jesus was very cool to talk with and super helpful. Will definitely be a repeat customer when the times comes.
I ordered the incorrect offset for my wheels. They were super amazing and called me to tell me I ordered wrong and didn't want to send me something that wouldn't work. Who does that now days? Lifelong customer here
This was, by far, the best online purchase that I've ever experienced. Their purchase support was incredible, helping me find just the right rims for my truck. Their product support team is exceptional. I had no trouble contacting them at all. My salesman, Brandon, was available and active in solving a technical issue. When Brandon was not available I was allowed to talk straight to the manager. I cannot describe how pleased I am with this purchase and experience with B&B Wheels. I recommend them without reservation.
1st time using this company. Very happy with my tires. The tracking system did not help me for I am not up to date with our high tech phones. I did received the tracking for Fed Ex was able to track my tires.
Prices are very reasonable
I will use this company again. No stress, Now it can Snow I will get where I need to,, Lol
Happy!
I stumbled across this site because I was looking for a specific replacement wheel and tire for my daughter's car. They had both, and from what I can tell were reasonably priced. I ordered on a Sunday afternoon and received the tire on Tuesday and the wheel on Wednesday. If their service is always like this then I will be telling all my friends to check this place out! I will be making some additional purchases in the near future for my own car as well. Thank you
After hearing from another retailer that my Smittybilt fuel cover would be delayed until December, I did some searching and found the same item for less money and no shipping delays from BB Wheels. Item arrived a few days later and I saved 10% as well!
Do not do business with these clowns! Ordered four wheels, four hubcentric rings and new lug bolts. The lub bolts were wrong, the hub rings were wrong AND ONE OF THE NEW WHEELS WAS DEFECTIVE/BENT. I HAVR DONE EVERYTHING THEY HACE ASKED ME TONAND STILL WILL NOT SEND A REPLACEMENT WHEEL. SPEND A FEW MORE DOLLARS AND SHOP SOMEWHERE ESLE.
Best prices ive ever seen on a name brand product i love to buy. Ordering was fast and easy through my amazon account i didnt have to put any new information. This was the best experience so far. Thank you BB Wheels. Im going to be a repeat customer for sure.
Very pleased with the shipping had the tires and wheels within 4 days price was great. Overall very satisfied with everything.
Great price on an unknown tire for my 2007 3500 Classic Daully. Really quick delivery, install was good and no issues so far.
I ordered a set of wheels and lugnuts form this company. The lugnuts were not the same as shown in the picture, they require a special socket to use them and would look out of place on a classic car. I have been trying for 6 weeks to contact someone about returning them and I never get any response. They are really quick to get back in touch with you when you have cash in your hand but ignore you when it comes time for a return. The wheels I purchased are okay but the finish is poor and scratches easily. You get what you pay for. A cheap chinese product.
I am very pleased with the service and ease of the purchase. Will be doing more business for my other 2 vehicles. Thanks
This place is a true Joke from the sales to the very very lack of customer service. They sent me the wrong rim twice but now they wanting more money out of me. Telling me they don't do refunds not even for they sad $#*! work and $#*! ups. I think they run they business like sad $#*! trump run this country. They stole 400.00 dollars from me. Facts
My finance on 4 tires for my truck was a awesome experience. Just ordered 4 more tires for my wifes SUV hope to have the same experience again!
Ordering was simple. I had a great follow-up call with a fitment specialist that helped me order the right tires. Wheels look great on my truck.
I wish I could give negative stars... I just spent thousands of $$$$'s on a new set of Fury M/T's. I got them installed and two out of the four are out of round and they are bouncing my 1 ton diesel truck all over the place. BB Wheels asked me to have my installer take them back off to verify the tires are the issue and he was able to confirm that the tire's are confirmed wayyyy out of round and are 100% the issue. Fury and BB Wheels are only willing to replace one of the two messed up tires because the second tire is not bad enough for replacement? BB Wheels says its within spec and it's Fury's policy and warranty process... Now these tires are $550+ and are brand new tires with no miles on them and they are a liability... They are now asking me to have the tire taken back off yet again and drill the DOT stamp on the side wall and send them a photo of it drilled out. Now I won't have transportation and I am out even more $$ after paying the installer and I won't have transportation to get to work to pay for this mess not only all of that I still dont have the final approval to warranty the one out of the two tires to be replaced until I put a hole in the DOT stamp. I cant believe I am having to pay my installer for all of this additional work and along with that I will have no transportation and they are now telling me I will be responsible for the shipping cost on the replacement tire once it is approved. I cant believed that with how much these tires cost this is the quality and treatment you get? I want everyone to see this wonderful customer service and warranty process and I will be writing reviews until my fingers are bleeding anywhere and everywhere I can to warn as many people as I possibly can.
Great looking wheels and tire look aggressive but dont have alot of road noise. Best part is you get wider stance without a leveling kit or lift... Doesnt hit anything... Great combo
ALL THE FOLKS I WORKED WITH WHERE 100% PROFESSIONAL. GREAT TEAM WORK ON FINDING THE FIRST REP I PLACED MY ORDER WITH. JUST WELL RESPECTED AS A CUSTOMER. THANK YOU GUYS.
Be very careful buying from these crooks. I bought a set of wheels from them. Received the wrong ones then they tried to charge me a 25% restocking fee if I returned them. Had I sent back it would have cost me about $250 between restocking fee and shipping for a $500 set of wheels. So I will keep and resale myself. Do you research they are about 20% higher than everyone else. I only went with them because I could get wheels a little quicker.
Answer: They are the REAL DEAL! Actually bought a set of tires for my Hummer from BB to replace Goodyear Duratracs 10plys that failed in the first month. The replacement tires that I bought were made in America (Federal 10plys) and they hv survived punishment that the Duratracs at 250.00 each couldn't handle. I still have the tires on today and they preform incredibly. Its been 2.5 years.
Answer: Very easy to get in touch with. I've called twice and got someone quick each time. Not only did they answer my questions but was quick to fix the issue. And you get to talk to a real person that can speak English. Very pleased with the experience I had.
Answer: The tires I got are the real deal. Fuel A/T off road 10 ply Can't wait to get them put on. Just got them today (5-21-21). Will send photos of my ride when I get the wheels and tires on
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account