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BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering tires, wheels, and vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what shopping on a budget is like.
Our mission is to become your preferred online shopping destination for wheels, tires, and vehicle accessories.
BB Wheels Reviews Summary
Overall, the company enjoys a strong reputation for its customer service and product quality, with many customers praising prompt communication and efficient order processing. The competitive pricing and variety of financing options further enhance customer satisfaction. However, some feedback highlights a need for clearer product descriptions, particularly regarding essential components like lug nuts. While the majority of experiences are positive, a few customers expressed a desire for additional services, such as tire mounting and balancing. The general sentiment reflects a commitment to customer care and reliability, positioning the company favorably in the market.
This summary is generated by AI, based on text from customer reviews
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After making the HUGE mistake of initially going through Discounted Wheel Warehouse, I cancelled my order after days of waiting on my order to get processed and many, many phone calls of frustration later and instead purchased the same rim from BB Wheels. Troy helped me over the phone and he confirmed all the specs needed to avoid any fitting delays and processed my order immediately. I was provided a delivery ETA of about 4-8 business days, however, my order was placed on Monday and my rim was rushed to me by Wednesday! Unbelievably fast fulfillment and shipping! My new rim is already on my car while I'm willing to bet the clowns at Discounted Wheel Warehouse are probably still trying to figure out and fulfill my cancelled order. Amazing professionalism and customer service at BB Wheels! Great job! I highly recommend them.
Customer service is Awesome need more businesses like this... Nick is outstanding person Thank you...
The site was fairly easy to navigate. Needed to order and had questions. Nick, was fantastic, knowledgeable, and great to work with. Made my transaction so much easier! Thank you Nick!
Please, for the love of all things sane, STOP using FedEx. Everything else about the experience was great. Simple, straightforward awesome. But FedEx... they said my packages were on the way, then an hour later I called to see where they were and they "lost" them...? Now I have to call off in order to be home for receipt. FedEx SUCKS.
Ordered a set of tires shipping was fast but shipment was all over the place. Received 2 one day and 1 another and one a another day.
I purchased wheels from BB Wheels on February 27th and as of March 13th I have only received 2 of the 4 that I purchased. One has been sitting at a FedEx location since March 2nd with no explanation why it's not being shipped and the other was supposedly damaged in transit and returned by the shipper. This company is refusing to refund my money for the wheels I never received and will not assist with getting the one wheel from the FedEx location. This buying experience has been the absolute worst. This is not a reputable company so buyer beware.
Erin was very professional and courteous! She was a pleasure to work with and I believe she is an asset to her company! Prices were good also!
Did a great job as always would recommend to anyone looking for wheels and or tires best price and arrives fast
I bought a tire online. And boy i did great with the special price and FREE shipping... i really like the tire, tread pattern, fit, the look... all meet my expectations. Oh yeah the ease of checkout and quick delivery... i will buy again at the right time. Good place to buy tires.!
Best prices online and when I called to ask a question customer service answers quick and is very friendly. Will be buying all wheels through them in the further.
I don't know why anyone would give less than 5 stars, this company is cheapest prices, best customer service and super fast shipping -- along with some double checking if you want it! Who could ask for anything more?
I have found my new tire and rim supplier -- thanks BB Wheels!
Tom in TN
I got rims and tires they look good on my 2019 only problem is they sent the wrong lugs I call them and they told care of the problem
I bought these to fill in the gaps where my brush guards are placed on the sides of my truck, I know these are going to look fantastic with my new level kit and 35 × 12½ × 20
We ordered our tires one day and had them the next! It was like a 24 hour turn around. We couldn't be happier with the speed and ease of the entire purchase!
I've always run Uniroyal! Always got good mileage out of them. Your Service was quick. Thanks! Merry Christmas!
Ordered wheels that I wanted, they gave me what they wanted and said I need to pay return shipping and a 25% restocking fee. That's like half what the wheels cost to begin with.
These tires grip the road! Great in the rain. Frozen stuff's knocking! I can't wait! I had great customer service from Corey who submitted my $100 rebate for me, I failed. She's awesome! I got my $100 card, today! Corey is an angel! She made me so happy! God Bless! I was so frustrated until the angel called me, Corey! I'm now completely happy with my purchase! Thanks Corey! I love you! Amen!
What a joke this place is I bought an Aries brush guard for my wife's vehicle while she was at a town I was going to install it. Upon opening the package I noticed that the brackets were missing. I called BB wheels they said they had to get a hold of the warehouse to have them shipped there was no guarantee on when I was going to get them, my wife will be home in two days. Call back to get a Tracking number they told me the brackets haven't even shipped yet probably won't get them for like a week week and a half. BB wheels is a joke. Call them seven times and act like they don't care. As I speak to a manager he's unavailable.
Very low price and great service. Ordered for my 2013 Ford FX4. Went down from 18s to 17s... smallest wheel i can run on my truck and I also get more sidewall and more of a selection of tires... Interco here I come.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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