On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering tires, wheels, and vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what shopping on a budget is like.
Our mission is to become your preferred online shopping destination for wheels, tires, and vehicle accessories.
BB Wheels Reviews Summary
Overall, the company enjoys a strong reputation for its customer service and product quality, with many customers praising prompt communication and efficient order processing. The competitive pricing and variety of financing options further enhance customer satisfaction. However, some feedback highlights a need for clearer product descriptions, particularly regarding essential components like lug nuts. While the majority of experiences are positive, a few customers expressed a desire for additional services, such as tire mounting and balancing. The general sentiment reflects a commitment to customer care and reliability, positioning the company favorably in the market.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Customer service was very great to work with stayed with me throughout the whole purchase. Haven't received my items yet but when they show up, I'll do a review on them.
I hit a pothole and busted my tire and soon as I put my claim in and got approved I ordered my tire and it's on the way
Christopher,
Thank you for the 5-star review! We're so sorry to hear about the pothole, but glad the claims process was smooth and your new tire is already on the way. We appreciate you choosing us and are here if you need anything else!
Thank you,
BB Wheels
I had a couple questions, so I called and spoke with Emily and she was able to answer my questions quickly and put a quote together with the correct part numbers and email it to me right away. Very helpful and professional.
Tim,
Thank you for the great feedback! We're glad Emily was able to assist you quickly and professionally. We'll be sure to pass along your kind words—she’ll appreciate it! Let us know if you need anything else.
Thank you,
BB Wheels
Great to deal with. They always call to confirm if the order is correct before drilling. This is my second set I have purchased. Would recommend to anyone looking for wheels for their ride BB can hook u up.
Tony,
Thank you for the awesome feedback! We're glad to hear you've had a great experience with us not once, but twice. Confirming fitment before drilling is just one of the ways we make sure everything goes smoothly. We truly appreciate your recommendation and look forward to helping you again in the future. Thanks for rolling with BB!
I waited to receive wheel before posting review nice quality and fit would buy from this seller again
Jim,
Thank you for taking the time to leave a review! We're glad to hear the wheel met your expectations in both quality and fit. We truly appreciate your support and look forward to serving you again in the future!
Thank you,
BB Wheels
Rim was beautiful was to get a shirt and nothing.
4 stars I put two due to shirt
But all in all just do better.
Scott,
Thank you for your feedback — we're glad to hear you were happy with the rim! We're sorry to hear there was an issue with the shirt you were expecting. That’s definitely not the experience we want for our customers. We’d love the chance to make this right — please reach out to our customer service team so we can look into it for you. Your input helps us improve, and we appreciate you giving us the opportunity to do better.
Thank you,
BB Wheels
Purchased 4 wheels at the end of May... took wheels to shop to be installed... when the tech got to the 4th wheel he was unable to install due to a wrong bolt pattern... was unable to return the wheel as the tire had been put on it... called your customer service team to advise them of this and to purchase a 5th wheel (put the wrong one on the back of the Jeep as a "spare,") The price went up $95 since my purchase in May... asked if they would consider selling me the 5th at the previous price I paid... representative advised me they could not... told them I understand. Although this wasn't ideal, turns out the wheel cost less than the original price on that given day... although I would prefer not to have a spare that won't really work, it looks great and more importantly everyone I spoke with on your team was gracious and pleasure to work with.
Michelle,
Thank you so much for taking the time to share your experience. We're sorry to hear about the mix-up with the bolt pattern—it’s definitely not the smoothest scenario, but we appreciate your patience and understanding throughout the process. We're glad to know our customer service team left a positive impression and that the wheels look great on your Jeep. If there’s anything more we can do to help in the future, don’t hesitate to reach out. Thanks again for your support!
Thank you,
BB Wheels
Ordered my rims Friday got them Monday they came a day early love how fast the shipping went and I love the rims.
Donald,
Thanks so much for the great review! We're thrilled to hear your rims arrived ahead of schedule and that you’re loving them. Fast shipping and happy customers are what we aim for — glad we delivered on both! Enjoy those new rims, and don’t hesitate to reach out if you ever need anything else!
Thank you,
BB Wheels
Great experience. Awesome website facilitated easy ordering. Five stars. Super satisfied. Highly recommend.
Tony,
Thank you for the fantastic review! We're so glad to hear you had a great experience and that our website made ordering easy. Your five-star support means a lot to us. We truly appreciate the recommendation and are always here when you need us again!
Thank you,
BB Wheels
Great company, good results! I really liked the company help. They gave me the wheels I wanted with tires and rims. Excellent y
Willie,
Thank you for the great review! We're glad to hear you had a positive experience and got exactly the wheels, tires, and rims you were looking for. It was our pleasure to help — and we're always here if you need anything in the future.
Thank you,
BB Wheels
Wasn't planning on buying tires.Hit some debris on the highway. Found these great tires at a great price plus free shipping! I will definitely give BB wheels first shot next time I need tires.
Carmen,
Sorry to hear about the unexpected tire trouble, but we’re glad we could help turn it around with a great deal and free shipping! Thank you for giving us a shot—we truly appreciate your support and look forward to helping you again when the time comes!
Thank you,
BB Wheels
It was quick, easy and there very friendly. Waiting on my tires as we speak. Well post again after I receive them..
JB,
Thanks for the great feedback! We're glad to hear the process was quick and easy, and that our team made a good impression. We look forward to your update once the tires arrive—hope you love them!
Thank you,
BB Wheels
Very pleased. Good customer awareness. Looking forward to spme new shoes for old girl! I was able to finance through BB tires and there was nothing to it. Plus they carried the exact tire I wanted where most others didn't even carry the brand.
Chris,
Thank you for the kind words! We're glad the financing process was smooth and that we had the exact tires you were looking for. It’s great to hear you're getting new shoes for the old girl—we’re excited to be part of the journey!
Thank you,
BB Wheels
I ordered a set of Michelin tires at the best price in the universe. At first I thought it was a scam so I did some research made sure it was a legit company. Everything was perfect 3 days the tires was in my yard. Everything was correct they fit perfectly I couldn't be more happy with bb wheels and tires. I'll do business again.
Jamie,
Thank you for the amazing review! We're glad you took a chance on us and even happier that everything exceeded your expectations—from the unbeatable price to the fast delivery and perfect fit. We truly appreciate your trust and look forward to doing business with you again!
Thank you,
BB Wheels
Any question I had I received precise information that helped me make my decision. I was treated well it felt genuine; like I was hanging out in the shop talking shop. I'm pleased.
John,
Thank you for the great review! We're thrilled to hear that you felt genuinely welcomed and well-informed throughout your experience. It's awesome to know it felt like just hanging out and talking shop—that's exactly the vibe we aim for. We appreciate your support and look forward to seeing you again!
Thank you,
BB Wheels
I've been searching for wheels for about 10 months from new Wheels to use wheels and finally decided that the only way to go to get what I want is to buy a new set of wheels didn't think I could get that done for less than $1,000 and I did. I was able to find a beautiful set of wheels for under $1,000 and they're on my way to my house now Thank you BB wheels for what you do!
Edward,
Thank you for sharing your experience! We know how important it is to find the right wheels at the right price, and we’re thrilled we could help you make it happen—especially after such a long search. We’re excited for you to receive your new set and really appreciate your kind words. Thanks for choosing BB Wheels!
Thank you,
BB Wheels
The whole search for the product and the application process was smooth. Although the wheels were not my first choice, they did fill the bill for the second choice. They'll look great on my 2014 XTS MODEL
Dennis,
Thank you for the great feedback! We’re glad to hear the process went smoothly and that your second-choice wheels ended up being a great fit. We’re confident they’ll look fantastic on your 2014 XTS! Let us know if you need anything else down the road.
Thank you,
BB Wheels
Wow. I purchased this product yesterday and was at my front door the next day. Everything came out nice without scratches
Luis,
Wow, thank you for the awesome review! We're glad to hear your order arrived so quickly and in perfect condition. We take pride in fast shipping and careful handling—glad it showed! Enjoy your new product, and let us know if you need anything else.
Thank you,
BB Wheels
Andy had a question before finalized order and was pleasant to talk to. Excited to get my new rims for my tires.
Yvonne,
Thank you for the kind words! We're glad Andy was able to assist you and make the process smooth. We’re just as excited for you to get your new rims—thanks for choosing us!
Thank you,
BB Wheels
Allways an easy transaction will continue buying from for all my cars and trucks great to deal with for all my car tire and rim needs
Paul,
Thank you for the great review! We're thrilled to hear that every transaction has been smooth and that we’ve earned your continued business. It's always a pleasure to help with your car and truck tire and rim needs—we truly appreciate your loyalty!
Thank you,
BB Wheels
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Morgan,
Thank you for the kind words and the 5-star review! We're glad to hear our customer service team was able to assist you throughout the process. We look forward to your follow-up once your items arrive—hope you love them!
Thank you,
BB Wheels