Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of BarxBuddy

BarxBuddy

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate BarxBuddy?
grey stargrey stargrey stargrey stargrey star

BarxBuddy Reviews Summary

BarxBuddy has a rating of 3.3 stars from 850 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BarxBuddy most frequently mention training tool, border collie and timely manner. BarxBuddy ranks 10th among Pet Supply sites.

service
110
shipping
47
quality
291

Instant Feedback

96,074 reviews

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
Follow Johanna B.
Unfollow Johanna B.
Share Review
Report Review

I don't believe this emits any sound because I tried when my dog wasn't facing me and he never even reacts, which tells me he isn't hearing anything. The light is more of what causes the reaction. I don't like constantly directing a light at him because I'm worried about his eyes constantly looking into it, especially the red laser light. Why is there no option to turn off the light?

Date of experience: May 5, 2020
Ohio
1 review
0 helpful votes
Follow Matt P.
Unfollow Matt P.
Share Review
Report Review

Terrible Service
June 12, 2020

I have yet to get the device that I ordered. It has been over 2 weeks and the tracking number they provided is through DHL yet the item is supposedly being shipped via USPS. Every time I call and try to get service no one helps, it is excuse after excuse. I will not be ordering ANYTHING from this company again EVER. I would rather pay more and get better service. This is the worst experience for pet items. Next time I will shop elsewhere that is 100% guaranteed. DON'T ORDER FROM THIS PLACE!

Date of experience: May 4, 2020
Ohio
1 review
0 helpful votes
Follow Lori A.
Unfollow Lori A.
Share Review
Report Review

Barx Buddy
June 12, 2020

I thought the barx buddy would work for my dog. She doesn't respond to it at all. I would not recommend this product. I wasted over $50 buy buying 2 of them.

Date of experience: May 4, 2020
New Hampshire
1 review
0 helpful votes
Follow Patricia H.
Unfollow Patricia H.
Share Review
Report Review

Poor communication service!
June 12, 2020
Updated review

I placed my order on April 9th and sent an email requesting a order confirmation email. Received an email advised that they were having technical trouble but my order was received and it was shipping "Today." My account was charged on 4/10/20. Sent another email 4/15/20 requesting update. It's 4/19/20 & have heard NOTHING! Need to cancel order and get money back! Poorest customer service ever!

Date of experience: May 2, 2020

I placed my order on April 9th and sent an email requesting...
June 12, 2020
Previous review

I placed my order on April 9th and sent an email requesting a order confirmation email. Received an email advised that they were having technical trouble but my order was received and it was shipping "Today." My account was charged on 4/10/20. Sent another email 4/15/20 requesting update. It's 4/19/20 & have heard NOTHING! Need to cancel order and get money back! Poorest customer service ever!

Date of experience: April 19, 2020
Ohio
2 reviews
4 helpful votes
Follow Carolyn E.
Unfollow Carolyn E.
Share Review
Report Review

BarxBuddy and Nail Clippers (Additional 2nd review)
April 29, 2020
Updated review

I know it is a marketing tactic, but I hate going to buy something and then there are a bunch of screens to buy all this other stuff. So what would have been a $30 purchase becomes a $60 purchase. I admit, I needed some nail clippers but it would have made me happy to have had one page with the additional items listed and I can check off if there is anything else I would like. That's just me, I'm always in a hurry and this kind of marketing slows me down.

(It took about a week to receive my items on Tuesday, April 28,2020.)

Date of experience: April 29, 2020

I know it is a marketing tactic, but I hate going to...
April 8, 2020
Previous review

I know it is a marketing tactic, but I hate going to buy something and then there are a bunch of screens to buy all this other stuff. So what would have been a $30 purchase becomes a $60 purchase. I admit, I needed some nail clippers but it would have made me happy to have had one page with the additional items listed and I can check off if there is anything else I would like. That's just me, I'm always in a hurry and this kind of marketing slows me down.

Date of experience: April 8, 2020
Canada
1 review
0 helpful votes
Follow Peter F.
Unfollow Peter F.
Share Review
Report Review

No
April 21, 2020
Updated review

I didn't want clippers and you did let me cancel them. Thanks

Date of experience: April 21, 2020

I didn't want clippers and you didn't let cancel them
June 12, 2020
Previous review

I didn't want clippers and you didn't let cancel them

Date of experience: April 3, 2020
Colorado
1 review
0 helpful votes
Follow Margy L.
Unfollow Margy L.
Share Review
Report Review

I placed an order for the BarxBuddy on November 4,2019. I waited patiently and it NEVER ARRIVED. I called the company on January 7,2020 and spoke to Odette. She apologized and said she would ship it out right away. I put all my paperwork (Receipt/Terms and Conditions/all my notes) in a file expecting to receive my order. I then forgot about it as I thought it would be shipped soon. WELL, IT NEVER CAME. Going through my office files during the quarantine of 2020 (it is now April 21,2020) and still no BarxBuddy. I paid $37.90 via PayPal and still do not have my BarxBuddy. After reading too many negative reviews, I figured I would add mine. I mean what are they going to do?... not ship my merchandise to me? I will call them again and see what they say. I would give it 0 stars if I could.

Date of experience: April 21, 2020
Illinois
1 review
0 helpful votes
Follow Edna W.
Unfollow Edna W.
Share Review
Report Review

I have an 8 year old lab I rescued two years ago he's great except he gets very excited and aggressive to other dogs and barks this device did nothing to stop that on my dog

Date of experience: April 19, 2020
New York
2 reviews
0 helpful votes
Follow Mary T.
Unfollow Mary T.
Share Review
Report Review

So far so awesome - hope it continued
April 17, 2020
Updated review

My BarxBuddy arrived yesterday and so far I'm cautiously excited about it. In fact, so far it's been AWESOME! When my shetland sheepdog barks (if you know the breed, it's in their genes), I step in front of him and press the button, he stops, slinks over and sits right down. At which point I praise and hug him. Twice I've even pressed the button as he ran out of the room, so he couldn't see the light, but he still stopped and actually turned around and came back to me. Without me saying a word. I've barely had a chance to use the product because my dog has barked less today than in years, but it sure seems to be delivering on its promise. If this keeps working, what a gift it is to dog owners! And my dog even seems more relaxed. Thank you!

Date of experience: April 17, 2020

1
June 12, 2020
Previous review

1. I'm annoyed that you didn't reveal the shipping cost before I was charged. I had no chance to change my mind.
2. I'm also annoyed that I haven't received the promised confirmation email, although Paypal has already taken my money. I'm concerned about your legitimacy. Please respond: ML English, [email protected].

Date of experience: April 8, 2020
California
1 review
0 helpful votes
Follow Linda X.
Unfollow Linda X.
Share Review
Report Review

We got Barx Buddy
April 17, 2020
Updated review

Easy to order. Waited a little longer to receive it but with current situation it was reasonable.

Date of experience: April 17, 2020

Easy
April 7, 2020
Previous review

Easy

Date of experience: April 7, 2020
Kentucky
1 review
0 helpful votes
Follow Don O.
Unfollow Don O.
Share Review
Report Review

It does not do what it says it will do
June 12, 2020
Updated review

Do not like to be pushed toward buying other products. I do not have the other site right now to buy the same product. Or I would have switched to it.

Date of experience: April 16, 2020

Do not like to be pushed toward buying other products
June 12, 2020
Previous review

Do not like to be pushed toward buying other products. I do not have the other site right now to buy the same product. Or I would have switched to it.

Date of experience: April 7, 2020
Wisconsin
1 review
0 helpful votes
Follow Derek R.
Unfollow Derek R.
Share Review
Report Review

Perfect
April 17, 2020

I only had it for ten minutes and I couldn't wait to try it when someone came to the door and my dog started barking. I tried it on my dog and she stopped barking immediately and sat right down. Works perfect!

Date of experience: April 15, 2020
Canada
4 reviews
32 helpful votes
Follow Shelley G.
Unfollow Shelley G.
Share Review
Report Review

Amazing gadget!
April 16, 2020

Barking has been an issue in our home for nearly a decade. Tried different gadgets with little to no success. Decided to try BarxBuddy after reading an article. Totally amazed at the outcome. Stops our pets in their tracks. What a Godsend! Love it! I will order a couple more for back ups or family.

Date of experience: April 14, 2020
California
1 review
0 helpful votes
Follow Sheri O.
Unfollow Sheri O.
Share Review
Report Review

BarxBuddy
April 13, 2020
Updated review

IT DOES NOT seem to work very good on my small Shetland sheep dog, but I will give it a couple more try's. My dog cricket still barks a LOT when we go out or come in the door, I have tried many other devices and was hoping this one would work.

BarxBuddy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 13, 2020

It's okay
April 5, 2020
Previous review

It's okay

Date of experience: April 4, 2020
Colorado
3 reviews
0 helpful votes
Follow Heather V.
Unfollow Heather V.
Share Review
Report Review

Works good in the car!
April 10, 2020
Updated review

I don't like all the other pitches to add more stuff to my order

Date of experience: April 10, 2020

I don't like all the other pitches to add more stuff...
June 12, 2020
Previous review

I don't like all the other pitches to add more stuff to my order

Date of experience: April 1, 2020
New Jersey
1 review
0 helpful votes
Follow James M.
Unfollow James M.
Share Review
Report Review

DOG'S RESPONSE TO BARXBUDDY
April 10, 2020
Updated review

ORDERING WAS QUICK AND EASY. I INSTALLED THE BATTERY THAT CAME WITH THE BARXBUDDY. THE LIGHTS CAME ON AT CHOICE ONE AND TWO, BUT ALL THREE DOGS DID NOT SHOW ANY RESPONSE TO HEARING A SOUND COME FROM IT. I DID NOT HEAR ANYTHING.

Date of experience: April 10, 2020

QUICK AND EASY
April 2, 2020
Previous review

QUICK AND EASY

Date of experience: April 1, 2020
Wisconsin
1 review
0 helpful votes
Follow D D.
Unfollow D D.
Share Review
Report Review

COMPLETE SCAM
June 12, 2020

Does NOT WORK! Don't waste your money! They definitely must purchase good reviews because there is absolutely no way anything good can be said about it.

Date of experience: April 10, 2020
Minnesota
1 review
0 helpful votes
Follow Brenda L.
Unfollow Brenda L.
Share Review
Report Review

Hassled
June 12, 2020
Updated review

I only wanted the BarxBuddy, but online ordering didn't allow me to bypass the "special offers" that I didn't want.

Date of experience: April 9, 2020

I only wanted the BarxBuddy, but online ordering didn't...
June 12, 2020
Previous review

I only wanted the BarxBuddy, but online ordering didn't allow me to bypass the "special offers" that I didn't want.

Date of experience: April 1, 2020
Georgia
1 review
0 helpful votes
Follow Ned Y.
Unfollow Ned Y.
Share Review
Report Review

Incredible
April 9, 2020
Updated review

Our dog would go absolutely nuts barking and basically screaming whenever we passed another dog or human. She was not aggressive but a little crazy. I only used the BarxBuddy twice and she quit completely. I am shocked at how well this thing worked. She is a different dog.

Date of experience: April 9, 2020

Too many additional offers
June 12, 2020
Previous review

Too many additional offers. Just go to checkout.

Date of experience: March 25, 2020
Oklahoma
1 review
0 helpful votes
Follow Ada F.
Unfollow Ada F.
Share Review
Report Review

I bought my barxbuddy from you. Here is my problem... I have a two month old Maltese puppy will not stop biting me. I use the Bar buddy on her stating "no bite" and she ignores the bar buddy and light with the red dot and ignores me totally. Is the bar buddy working or not? It does not affect her at all. HELP! I am all cut up from her bites.

Date of experience: April 8, 2020

From the business

BarxBuddy is an innovative dog and pet product company based in the United States. Our signature product is the ultrasonic barking device, the BarxBuddy. We have expanded into grooming products, and in conjunction with Veterinary experts we are releasing our new supplement line shortly. Our belief is the 3 areas to support all dog and pet owners in is 1. Health 2. Training 3. Grooming.


+19
See all photos