Barnes & NobleReviews 165

Bought 4 items, only received 3. Last on lost in transit. Now won't arrive until Dec 27….after the holiday. Original order placed in plenty, more than plenty, of time. Got put on hold endlessly and even disconnected. Takes help from the power above, to get to a supervisor. NEVER AGAIN. Get your customer service to be CUSTOMER service. It is all going back. Amazon will be my source for books now. So disrespectful.

Extremely dissapointed, as you failed to let me know that I would be paying more money for conversion fees. Even when I was on the chat line, you still failed to inform me there is a fee higher that what we agreed to. I am sorry, this is absolutely misleading and I will never purchas from you again.
Dezi George.

Local pedo got arrested here for having a minor there and this like that and also he owned a website called brick-hill.com which got him hated

On my phone, I have a menu 'hamburger' and a search bar. On my iPad they are omitted. A responsive website is a must these days.

I ordered a book required for a university course on sept 16. Expected delivery date is sept 28. I paid express delivery. Being shipped from USA to Canada the length Is to be expected. However, I checked on status days after the order since they say, it will be shipped 24 to 48 hrs after order. It is now Sept 30 No Book, not even a tracking number. I called them at least 7 or 8 times trying to get the book shipped. Now they say wait to Oct 5 to see if I get a tracking number. Their warehouse does not seem to know how to do their job. They should hire a warehouse manager from Amazon to show them how to do things. I need this book but I am not optimistic about it. Customer service makes up more excuses.
Than Carter has Liver Pills.

I have been waiting ten days for my ebook order of "The Bangalore Detectives Club." AlthoughI have more than enough gift card credit, B&N refuses to let me have my ebook.
Customer service has no clue, and is useless.
DO NOT expect any help from B&N in getting an ebook. Disgraceful.

I am a member of Barnes & Nobel. I purchased many books but recently I found buying books from Barnes and Noble is a waste of money. Recently I ordered a book "Purpose Driven church" by Rick warren. The cost of the book is $28.99. I checked online and many book sellers including Amazon for the same book for $12.99, and another bookseller $24.30. I ask the manager and cashier at Eagan, MN Barnes and novel to match the price and refused. As a member I paid for the same book 27.95. I wasted $14.96. Think before you purchase and watch your saving. As a Barnes and Nobel member they should have to match at least the $24.30. I am done never to buy from this book seller.

This book is amazing. The way Jeff tells the story in such a detail. It made me feel like I was in the room with him. A very inspiring story about the rise of Linkin Park and how Jeff played such a big part in making their success a reality. If you love Linkin Park. If You love rock music. This is a story you don't wanna miss. I would pick it up today!

Where do I even begin? B&N online is the absolute worst! Their website is terrible. I paid 10.00 for express shipping to my friend for her birthday. The website said it takes 2-4 business days. I ordered on Tuesday and now the UPS tracking says it will be delivered 7 DAYS FROM THE ORDER DATE. The agents on the chat feature are horrible -- rude, stupid, and do not care about customers. I called the 800 number and like all customer service departments these days, nobody speaks English and if they do, it's broken, obnoxious, and rude. Their customer service department is outsourced in India, so there you go! I HAVE BEEN A LOYAL CUSTOMER TO THE BARNES & NOBLE BRICK & MORTAR STORES, BUT NOW, AFTER THIS HORRIBLE EXPERIENCE, I WILL NEVER SPEND ANOTHER DIME! I SHOULD HAVE GONE WITH AMAZON IN THE FIRST PLACE.

I was so excited to receive my order of four books from Barnes and Noble. I was disappointed though, when I opened the box. Each of the four books was torn up and ripped. I very seriously could have received better condition books used. I can at least return my books to a store, but my shipping won't be refunded. I don't think I'll be ordering online from Barnes and Noble again. First and last time for me, which stinks.

My husband bought 2 $50 gift cards for me in April. I had been buying at least that much in books every month in ebooks since early 2016. After continuing issues with trying to use a gift card which had some funds remaining on it for preorder books and getting nowhere with their rude customer service people, who have accents so thick you could cut them with a knife. Both my husband and I called corporate. On 2 separate days we were both told we could take them back to the store where he bought them and get the money back. They flat out LIED. The store couldn't because it was a 3rd party vendor. We next took them to an actual store in the next town over and were told no-they weren't bought there. But the manager would be happy to walk around the store with me to get the books. I don't get physical books. I next contacted the BBB. They ignored the BBB. I now have $100 in giftcards that I will never get back. I have a few books on preorder through giftcards with them. After they download, I will never again purchase anything from B&N. If I could find a way to transfer all of the books I have on the nook app to the current app I use, I would do it in less than a second.

This company values their customers about as much as our society values cockroaches, even ones who spend around $1,500- 2,000 per year between two location for about the last 20 years! The person I spoke to in the home office cared even less than in the store I hope, for their sake, they can afford to treat loyal customers like they do and stay in business.

So i had a gift card for $50 and the total cost was $50.82. When I submitted the order, the online B&N sight applied the gift card and withdrew the $0.82 from my debit card. Then told me there was an error because i checked out as a guest an wasn't a "member". I called customer service immediately. They had me submit the order again. Then I got the error that "the gift card has already been used and had a zero balance".
Granted - they are trying to fix the issue so I can use the gift card to re-order and the NEW $0.82 charge should "drop off" so I am not double-tapped.

It's an atrocious web-site... I would not have shopped at B&N website but I had a gift card to use. Should have ordered from AMZ or Walmart. Those websites are more professional and do not make such juvenile errors.

I have never been treated so rudely as when I visited the Vancouver, Washington location. The cafe team treated me well however the lady Christian and who said she was the manager while the manger was not here was incredibly rude and needed tutoring on customer service. She told me to push in my chair which was fine but then stood there to find how else she could harass me and told me not to plug in my Mac into their outlets. I just visited another store and had no problems. I am n graduate school and like studying their while enjoying their menu. Borders went out of business and it started with poor customer service. She represents a whole company and investors of which she has a fiduciary responsibility to by treating paying customers well. She obviously has not been trained on the topic and that is why many of the brick and mortar businesses go out of business by hiring without proper training. It could be that I was the only African American in the store causing her discomfort. So sad.

I ordered some books online because the website stated that they would be delivered by June 7th, but when I checked the order, it stated that the books would not arrive until September 27th. I asked for a refund because the website was misleading and I didn't want to wait until September to get my books, but they told me that I would have to wait until September to get a refund.

I have been ordering eBooks from Barnes and Noble for over 20 years. The newest version is ridiculous. Instead of being able to order eBooks directly from the App, you now have to go directly to BarnesandNoble.com. Navigating this site is stupid, trying to apply the 'deal' at checkout NEVER works and what is the point of all of these changes? If you want my business- to stay in business - then it should be easier. You know, like its been for the last 20 years. Epic fail Barnes and Noble, epic fail. I am now looking into Amazon…. Which is cheaper anyway.

I used to shop here on a very frequent basis, spending upwards of 200 a month on books. Recently I was on their website looking for gifts for Father's Day for my husband and found that they have pulled law enforcement and martial arts books. It seems to me that this company have become bigots and are showing their lack of support for the men and women of law enforcement who put their lives on the line in the service of others. Very poor form indeed. This company has become part of the problem not the solution. My voice may only be one but it's loud and I will be posting this on every social media platform I'm on as well as the multiple law enforcement wives pages I belong to. The word will get out. Bigots make me sick!

I ordered a book (Order No: *******) March 24,2022. For 2 weeks tracing provided me with no information, just that the tracing number provided was "... invalid". It is now April 14, and all the information I got was "... sorted by US carrier"! How long does it take to ship a small package?

I like this store but won't shop here anymore. They will put 25 renewal on your car even if you don't want it. The charge appeared on a card I never use and the phone number they give you tried to sell you stuff without handling the problem. This happened to me before and they wouldn't discuss the issue because o could not remember my old address. Ripoff

I've been a member for over a decade and the quality has hit rock bottom. I can't even order online anymore or get competent customer service! I have spent hundreds and they don't care! Was treated like trash! I hope they go under; they are that HORRIBLE! Avoid at all costs! Here's your sign!