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Barnes & Noble

2.4
barnesandnoble.com

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Barnes & Noble Reviews Summary

Barnes & Noble has a rating of 2.4 stars from 165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Barnes & Noble most frequently mention customer service, gift card and business days. Barnes & Noble ranks 110th among Textbooks sites.

service
56
value
51
shipping
43
returns
32
quality
41

We monitor reviews for authenticity

RU
28 reviews
108 helpful votes
Follow Jina W.
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I bought Barnes & Noble Nook The Simple Touch Reader several month ago and I want to share my experience. In my mind it is a good reading machine with lots of advantages. Its E Ink display is perfect, the quality of image is almost like paper book and it allows comfortable reading even in bright sun. I also enjoy the way how the menu is organized as well as speed of browsing and page turns. However, the battery life is only several days although it is declared to be over 2 month. Because of this I don't take this eReader in a long trips.
Except for this issue with the battery capacity it is a great ebook at a great price.

Date of experience: December 6, 2012
District of Columbia
16 reviews
27 helpful votes
Follow Amanda V.
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They always ship faster than expected. I have never had a problem with a return or an item purchased. Definitely my go-to place for books and related materials. I order from them all the time, and will go so far as to look up someone's wishlist on another site and order from Barnes & Nobel instead.

Date of experience: November 11, 2012
Mississippi
3 reviews
4 helpful votes
Follow Connie W.
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They have great free apps for the Nook that we got for our daughter, and its really easy to load their products to your device.

Date of experience: October 25, 2012
Illinois
8 reviews
22 helpful votes
Follow Denise L.
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I love the amount of reviews of books. I like the suggestions they make based on your input. Having the ability to get used books from this site also it convenient.

Date of experience: October 16, 2012
New York
1 review
2 helpful votes
Follow Kelly a.
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I ordered beats studio by dre. As a. Gift for my husbands birthday. I received the package 1day befor the party. I notice that the box was a lil tampered so i opened it to find that there were no head phones I immediately called c/s an spoke to a supervisor. She offerd to send me out another pair. But I refused it, being that there was such short notice. So she kindly credited back my card with the amount of $326.60 I had it the next day. I think that there b&n are vary kind. Its just ups or fedex that's taking advantage of it

Date of experience: March 3, 2012
Indiana
2 reviews
17 helpful votes
Follow teresa h.
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Ordered a few books and were shipped very quickly. Excellent experience

Date of experience: January 19, 2012
TT
165 reviews
1796 helpful votes
Follow Omega R.
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Excellent site and excellent for obtaining books of various kinds. I have found a slight contrast between Barnes and Noble and Amazon.com in that the images of certain books are sometimes not uploaded on Amazon.com as they are for Barnes and Noble. This is of course from my own personal experience.

They are well known, recognized and trusted. Let's hope they stay that way especially in terms of efficient deliveries of books.

Date of experience: November 2, 2011
Pennsylvania
7 reviews
41 helpful votes
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I like this site, they have had every book I was looking for so far and at a reasonable price.

Date of experience: August 14, 2011
New York
76 reviews
293 helpful votes
Follow Joanne N.
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Love this site!-They have a great selection and seem to always be running a promotion. I also signed up for the two month free trial membership and recieved free express shipping with this company. I have ordered books and DVD's from Barnes and Noble. They inform you of when your order ships and with express shipping it usually arrives within a few short days. Be aware that shipping can take longer if the item isn't available but they will tell you this upon ordering. Membership after the two free months is $25 annually if you choose to remain in the club.

Date of experience: July 28, 2011
New Jersey
1 review
4 helpful votes
Follow ANITA C.
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I placed my order on 6/19/2011. I had an emergency, so aftee midnight i waned to cancel my order. I got a response the next evening, saying they couldn't cancel my order because it was already shipped. There is no delivery on sunday, and i still had the option to cancel. They lied to me, and switched my account around. I have proof of our correspondance - when they decided to email me back.my bank is disputing this problem. I also contacted the better business beauru, federal trade center, and internet crime complaint center ( ic3.) i wish i coud take these people to court. This is not a respectable website like people say it is. Thank you.

Date of experience: June 22, 2011
Virginia
11 reviews
82 helpful votes
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I've always loved Barnes and Noble! The online store is really convenient and I get my books in a timely fashion!

Date of experience: June 18, 2011
Texas
268 reviews
1800 helpful votes
Follow T N.
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I've ordered a couple of children's books through B&N's website and had them delivered to the recipients. Didn't run into any problems. I only wish Barnes & Noble would update their website look though it could be my being accustomed to Amazon's cleaner look.

Date of experience: April 27, 2011
Pennsylvania
14 reviews
21 helpful votes
Follow Meg G.
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I love books, actual hold in your hands, preferably hardcover, books. I do not, however love the high prices of said hardcover books. Barnes and Noble gives me the option of buying used, and I have never gone wrong doing so. A few of the books I have ordered were actually new with only a tiny tear or slight wear on the dust jacket, and were only a fraction of the price they would have been had I ordered them as "new". Did I mention almost overnight service even though I didn't click it? Fast, fast, fast.

Date of experience: February 17, 2011
California
7 reviews
30 helpful votes
Follow Cindy M.
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I got a Nook for Christmas and have really enjoyed it. I have already downloaded several books. It is lightning fast and has been problem free. The Barnes & Nobles site is a little hard to navigate. It takes me a while each time to remember how to navigate their site. This may be more of a reflection on me, than Barnes & Nobles but it is worth mentioning. They also send out lots of emails. I am not a fan of stores I have ordered from sending unsolicited emails and I rarely read them. The prices for the downloaded books are about $9.00 to $13.00 and of course you don't have to have them shipped so you save money there. I got a Nook for Christmas and have really enjoyed it. I have already downloaded several books. It is lightning fast and has been problem free. The Barnes & Nobles site is a little hard to navigate. It takes me a while each time to remember how to navigate their site. This may be more of a reflection on me, than Barnes & Nobles but it is worth mentioning. They also send out lots of emails. I am not a fan of stores I have ordered from sending unsolicited emails and I rarely read them. The prices for the downloaded books are about $9.00 to $13.00 and of course you don't have to have them shipped so you save money there.

Date of experience: February 10, 2011
TW
33 reviews
235 helpful votes
Follow Chuck C.
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I wanted to share a recent shopping experience. I was looking to buy three books and ship them internationally (to Taiwan). I also wanted these books as soon as possible. I started with Amazon since that's where I usually order my books (and use the free shipping option within the US). When I looked at shipping to Taiwan, I saw that the fastest international shipping option for my books would be around $75 (and the total for the 3 books was only $100). So I looked around.

On Barnes and Noble, the fastest express international shipping cost me ~$50 so I was able to save over $20. So, when you are shopping for things online, check not only the prices of the items, but also the prices for different shipping options because it can matter a lot. (For the slowest international shipping option, Amazon was cheaper.) Be sure to shop around for each situation.

Date of experience: January 21, 2011