On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bark is an online marketplace that connects customers with local and online professionals.
We take the hassle out of finding the right professional for any job. Whether you’re looking for a cleaner in Nottingham, a web design in Boston or a personal trainer in Auckland - with over 2000 professional services in 8 countries, you’re bound to find the perfect professional for your project on Bark. Simply tell us what you need and will send you a list of professionals - for free!
Need new customers? We’ve helped thousands of businesses of all sizes keep find new clients. We’re passionate about helping businesses of all sizes find customers for life.
Life’s better with Bark.
Bark Reviews Summary
Bark has a rating of 2.7 stars from 1,644 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bark most frequently mention customer service, phone number and potential clients. Bark ranks 1st among Service Marketplace sites.
We monitor reviews for authenticity
Credit values give to leads far too high too often. Difficult time in hospitality. When speaking to some of the potential clients they are being bombarded and hassled by some competitors apparently. Can only assume they really need the work but compromises all of us and our professional standards. If the credits were quantified correctly, enough work for everyone hopefully. Example- I responded to a lead 15 credits for a funeral of up to 100 people. I spoke to the potential client, he did not know how many and he was not organising funeral just wanted to know what sort of cost for something other than sandwiches at the Wake. There needs to be additional parameters to be fair to enquirer and the suppliers. Especially in such difficult times.
When you purchase credits you are guaranteed a refund of credits if no bookings. I bought credits 3 separate times, no bookings from this site, its hit and miss.
Customer service choose to ignore emails and definitely have not received any credits back!
Also, lots of listenings still showing when they have already booked elsewhere so you waste your credits following a lead no longer looking to book.
Its a mess!
Hi Amanda,
Thank you for sharing your experience, and we're sorry to hear that things haven’t gone as expected. We understand how frustrating it can be when leads don’t convert into bookings, and we're truly sorry for the lack of response you’ve received from customer service. This is certainly not the experience we want for our professionals.
Our credit return policy does cover instances where contact details are invalid or there’s inaccurate information on the request. However, we do not offer returns for unresponsive leads if the contact information is valid. We understand how disappointing it can be when leads are no longer looking to book, and we're continuously working to improve the quality and accuracy of the leads provided.
If you're still facing issues, we would love to assist you further. Please feel free to reach out to us at [email protected] with your account details, and we’ll do everything we can to help resolve your concerns and tailor your experience.
We look forward to hearing from you soon!
The Bark Team
After initial failure to reply a satisfactory outcome. I now have a cleaner.
Hi Madeleine,
Thank you for your review! We're so glad to hear that you've found a cleaner through Bark, and we truly appreciate your patience. We understand how important it is to find the right match, and we’re happy to know that everything worked out for you.
If you ever need help placing another request or have any questions, feel free to reach out to us at [email protected]. We're here to help!
The Bark Team
Awesome app always when I have any questions or concerns the customer service team takes care of it. Thank you
Hi Bassem,
Thank you so much for your kind review! We're thrilled to hear that you're happy with our app and that our customer service team has been able to assist you. We're always here to help whenever you need us.
If you ever have any more questions or need assistance, feel free to reach out to us at [email protected].
The Bark Team
Bark cannot control the level of customers adding incorrect data.
Bark is a great company.
Thank you for existing bark
Hi Team,
Thank you so much for your wonderful review! We're happy to hear that you had a positive experience with Bark. While we understand that some customers may provide incorrect information, we’re committed to doing our best to help professionals like you connect with potential clients.
We do have a Credit Return Policy in place for invalid contact details or inaccurate information, so please report these leads to us for a credit return once confirmed. If you ever need any assistance or have suggestions to improve your experience, please don't hesitate to reach out to us at [email protected]. We're here to help!
The Bark Team
A quarter of the leads I reach out to are non responsive. Even when I am unable to get through to a lead, and show evidence that messages aren't even going through nothing is done about it.
I feel that I am literally throwing my money away. It is a big waste of my time now. I used to make a good return when I could actually speak to people and chat with them about the work they needed doing.
What is also frustrating is people not getting back to me when I say to them I can negotiate and bring the price down.
Hi Andrew,
Thank you for taking the time to share your experience with us, and we're truly sorry to hear about the challenges you've faced. We understand how frustrating it can be when leads don't respond or when communication is difficult. We want to assure you that we are committed to delivering high-quality leads to our professionals, and we actively work on improving the system to help connect you with genuine customers.
We also have a credit return policy in place for situations involving invalid or non-functional contact details. We understand how valuable your time is, and we want to make sure you're getting the most out of our platform.
Please reach out to us at [email protected] so we can address your concerns directly, gather more details, and help tailor your experience to better suit your needs.
We value your comments and appreciate your continued use of the service. We're here to help!
I have to say that with all my leads purchased, I have not had the financial success you suggest I would have. Ten, some leads are fake leads. The client seems to not exist. Some clients also does not respond or garner a response. Some have already had the work executed, yet on Bark it appears that I am the first respondent.
I also notice that ever so often I will get leads for Durban when I do not have that Province listed on my profile.
Hi Karin,
Thank you for sharing your concerns with us. We're sorry to hear about the challenges you've faced with lead quality and the issues around location mismatches. We understand how frustrating it can be when leads are unresponsive or inaccurate.
We take these matters seriously and want to clarify that we are committed to delivering high-quality leads. We continuously invest in improving our lead generation process to better connect you with genuine customers. We also have a credit return policy in place for invalid leads, so you are not left paying for unusable information.
Regarding location, we'll be happy to look into this further to ensure the leads you're receiving align with your profile settings. If you continue to experience this, please let us know so we can investigate the issue.
Please feel free to reach out to us at [email protected] so we can address your concerns in more detail and work with you to improve your experience.
The Bark Team
Price too much for small gardens also asked for LAVENDER PLANTS but BULBS planted told they are lavender buut friend says they sre not,price £850
Hi Irene,
Thank you for sharing your experience with us. We’re sorry to hear that the service you received didn’t meet your expectations.
We understand your frustration with both the price and the plant mix-up. While we aim to connect you with professionals who can meet your needs, we encourage all customers to carry out their own due diligence when selecting a service provider. Bark is an open marketplace, and we do not vet or screen every professional on our platform. That said, professionals do have reviews on their profiles that can help inform your decision.
If you’d like to discuss your experience further, please reach out to us at [email protected]. We’re committed to helping you have the best experience possible and resolving any concerns you may have.
The Bark Team
I was looking for a carer for my mother. I was contacted by a carer within a couple of days and they are now visiting daily.
Hi Ian,
We're so glad to hear that you found a carer for your mother and that everything is going well. It’s great to know our platform could help connect you with the right support.
Wishing you and your mum all the best!
The Bark Team
Bark has many leads, although I suggest that they read what the customers write for example sometimes individual builders or artisans pose as customers and yet they will be looking for work.
Hi
Thank you for your feedback! We're glad to hear you're satisfied with Bark and appreciate your suggestion. We do have measures in place to verify leads, but we’re always working to improve. If you come across any concerns, please feel free to report them to our team.
If you need any assistance, don’t hesitate to reach out to [email protected].
The Bark Team
Decided not to pursue consulting due to difficulty to secure long term clients. Startups are unlikely to be willing to spend a couple of thousand to get started with information. Consulting requires a charge out of $150-$250 per hour pending qualifications and specialisation's.
Hi GJB,
Thank you for sharing your experience. We understand that securing long-term clients in consulting can be challenging, especially for startups with budget constraints. If you ever decide to explore Bark again, we’d be happy to assist in optimizing your approach to connecting with potential clients.
Wishing you all the best in your future endeavors!
The Bark Team
Hi Aman,
Thanks for your feedback! It’s great to hear that you’ve had a good experience with Bark-related jobs. With your experience in cleaning at Auckland International Airport, we hope you continue to find great opportunities through our platform.
Wishing you all the best!
The Bark Team
Quick response to my enquiry.
Also suggestions for the future.
Communications emails very good and professional
Highly recommend using them if your looking for things to better your life if thats a plaster to martial arts etc.
Hi Sheena,
Thank you for your kind words! We're so glad to hear that you found our responses quick and our communication professional. It’s great to know you’d recommend Bark for finding new activities and opportunities.
Wishing you all the best in your search!
The Bark Team
Prompt and detailed information though, as it happened, only one fencing operator responded.
Hi Derek,
Thank you for your feedback! We’re glad you found the information prompt and detailed, though we understand it would have been helpful to receive more responses. Availability can vary, but if you’d like, you can try reaching out to additional professionals directly on Bark.
If you need any assistance, feel free to contact us at [email protected].
The Bark Team
Before I purchased credits Bark the app was showing me over 6 jobs a day. I then called and asked questions such as how much work does bark get and is it fair or do some people see more leads then other and they told me no it's all the same for everyone. I purchased credits and once I did that it all came to an end. No more jobs showing up on the app and if it does show up there's 4 company's that already contacted the client so waist of credits to buy that contact information your competing with 4 other people. I also have problems with the bark Emails it send me a job listing I click on it and it's instantly gone no longer available. So from my experience they took my money and stoped showing me leads to that tells me it was all fake and they app is horrible and they took my money. I spoke to a woman named EMMA she doesn't care and she's not helping she just ignores all my emails. I have sent about 3 to 4 emails to Emma no respond. It's a shame this app IS A GOOD IDEA BUT ITS IN THE WRONG HANDS
Hi DePrisco,
We're sorry to hear about your experience. Leads can vary based on demand in your area, and we do our best to ensure fairness in how they are distributed. We understand how frustrating it can be if you're not seeing as many opportunities as expected.
Regarding your concerns about lead availability and email notifications, we'd be happy to look into this further. Please reach out to us at [email protected] so we can review your account and assist you directly.
The Bark Team
I've been using Bark.com for several years now. They do a decent job advertising and referring people to professionals who can help. They recently changed their policy regarding credits that must be purchased to follow leads. Their credits now expire after a year from purchase. I use the credits as my schedule allows. Being on a time frame isn't helpful. I may have to purchase much less of their credits going forward to avoid having them expire on me. They aren't inexpensive.
Hi Stephen,
Thank you for your feedback and for being a long-time user of Bark! We appreciate your insights regarding the recent policy change with credits. We understand how the expiration of credits can be challenging, especially when your schedule doesn’t always align. We’ll take your comments into consideration, and if you ever have questions or need assistance with credits, feel free to reach out.
Wishing you continued success!
The Bark Team
If you need help with a lead, you don't have to wait on the phone too long. Very good service!
Hi Barry,
Thank you for your positive feedback! We're so glad to hear that you’re happy with the service and the quick response time when you need help. We appreciate you using Bark and look forward to continuing to support your needs!
The Bark Team
90% of so called customers who claim to want someone urgently never answer the phone or have the courtesy to acknowledge us reaching out. This wastes credits which cost money. This is with a fully filled out profile
Hi GND,
Thank you for sharing your experience. We understand how frustrating it can be when leads don’t respond, especially after investing in credits. While we strive to provide quality leads, sometimes responsiveness can vary. We encourage you to contact us directly at [email protected] if you experience issues with unresponsive leads, and we’d be happy to assist with credit concerns or further support.
We appreciate your feedback!
The Bark Team
Bark customer service is wonderful - very friendly and helpful - and 24/7...! :)
Hi Helen,
Thank you for your kind words! We’re so glad to hear that you’ve had a positive experience with our customer service team. We strive to be as helpful and accessible as possible, and we truly appreciate your feedback.
If you ever need assistance again, don’t hesitate to reach out!
The Bark Team
I am no pleased with Bonny Scotland Tree Surgeons as I am still waiting for them to take away the old fence they took down. I think it was about Oct 2024 when he did work for me which really wasn't to my satisfaction.
Hi Kenneth,
Thank you for sharing your experience, and we’re sorry to hear that you're still waiting for the removal of the old fence. It’s important to us that you’re satisfied with the work done, so we recommend reaching out directly to the service provider for an update. If you need further assistance or would like to report this issue, feel free to contact us at [email protected].
We’re here to help!
The Bark Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Janet,
Thank you for sharing your thoughts with us. We understand that the cost of credits can be a concern, especially when leads don't align with your expectations. We strive to ensure that professionals receive value for the credits spent, and we understand how frustrating it can be when the lead's requirements don't match what was expected.
Regarding the situation you mentioned, we do take your point about improving the parameters for certain requests. Our system calculates the credit cost based on a variety of factors, but we're always open to suggestions on how we can improve.
We recommend using our lead settings to suggest any additional questions you feel would help clarify the request and improve the lead's quality. This helps us better understand customer needs and refine the lead process.
If you'd like more assistance or have any further suggestions, please don't hesitate to reach out to us at [email protected]. We’re happy to help tailor your experience and assist with your account.
Looking forward to hearing from you soon!
The Bark Team