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BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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Honestly, with the low prices, I thought this site was a scam at first, lol.
My flags are decent quality. The custom designs came out pretty well. However, the fabric of the flag is lower quality than I expected, and the fabric is somewhat see-through.
While placing my order, it would have been nice to be able to preview my purchase after I uploaded my graphic. Also, after adding one item with its graphic to my cart, it was difficult to get back to that product. (I bought the same item multiple times, each with a unique graphic.) So ease of navigation could have been better. Another issues was that I couldn't make my purchase using a MasterCard. I had to use my Discover card instead, and then I had move funds accordingly.
But - all issues considered - I think I will still order from this site in the future. The prices are great, and the flags will work still work wonderfully for our purposes.
It would have been nice to be able to preview my purchase after I uploaded my graphic. Also, after adding one item with its graphic to my cart, it was difficult to get back to that product. (I bought the same item multiple times, each with a unique graphic.) And thirdly, I couldn't make my purchase using a MasterCard. I had to use my Discover card instead, and then I had move funds around accordingly.
Beautiful banner. We loved it so much. It is so eye catching.
Thank you
They sent me someone else's order, I've now spent 4 days calling, emailing, and chatting with them, or attempting to, and they've yet to offer to find or replace my order. They do not care.
I run a non profit not a bath and beauty company from Canada...
Our second order - and much larger - after receiving the first. The quality and price were great. We'll now see how the flags stand up to the weather at our seasonal business.
Quick and easy ordering and great customer service when I needed assistance.
Site is a little difficult, but my instructions were followed and final product was great. I have used BannerBuzz many times for my business and quality, production and shipping time have been excellent.
Hi Laura! We're customarily known for our exemplary customer experience here which is why we truly apologize for your recent experience with us. We are sorry to learn that you could not be connected to our customer service department. We understand how frustrating this must have been for you. We value our customer's time, and this should not have happened. We are prioritizing the issue you're facing with our software, and our team is already working actively to resolve the issue. Please let us know if you have any additional questions, concerns, or comments.
Awful customer service - promise and charge for express delivery dates and are always late.
Goods not even made in UK - they are from India!
Never use this company - you have been warned..
Hi Raymond! We are sorry to note your disappointment. Though we make great efforts to deliver superior customer service, we understand that there is room for improvement. Our intention lies with providing best service to each one of our customers, any delay cause is really unintentional. Regrettably, despite using global shipping leaders DHL / FedEx / UPS for delivery, transit delay is outside our area of control. However, Your feedback is what helps us become better everyday and it will be shared to our concern team. Also, we are having our registered office in US. However, we are having our production & customer service units in US & overseas. If you have any further queries or concern, please do not hesitate to reach us via our 24x7 phone or chat helpline.
Easy to plan and purchase. Comfort of having design expert support at no extra cost.
Fast and easy design tool. Once you start creating custom flags, you will want to design them for EVERYTHING!
I think it was easy :) The designer assigned to my banner was super understanding of my needs and worked with me over the phone to quickly expedite the process of creating my banner. It came out awesome!
It was easy to upload your photo and size it for your needs along with getting all the colors right..
Easy to upload your photo and size it for your needs.
Easy to order. Great Quality and Service! Product did arrive 3 days after they promised it though.
Hey, you all know that this is a good company. So be proud and continue the good work.
I love the quality of your prints. The fine details still show in small cards size. Excellent!
Process was very easy and items came just as I designed them!
Questions during design process answered via live chat. Signs look great!
Processing the order was simple. The turnround time was quick and the delivery was delayed more than a week.
So far I have had nothing but great service and quality products from BannerBuzz. I will continue to use you. Thank you
Love BannerBuzz and what you guys do. Great quality.
I love the 3'X2' banners, they are perfect size for my club. Great quality, thank you
Daniel saved me a lot of time - helped to place order!
Thank you so much for all help!
I never write reviews but this has been a nightmare. They never answer their phones. And don't count on the request for a callback. I have sent 5 requests and still nothing. On chat support they say they will have someone from design call, still haven't received a call.
You talk to chat support and they will string the convo along for 37 mins with no solution. All I get is that someone will call and no one ever does.
I have an event next week and don't think I'm going to receive everything in time.
Order# Order ID: US**************
If you like stress & no service, this company will be great for that.
Hi Johnathan, We are sorry for the inconvenience caused to you and we sincerely apologize that our service does not meet your expectations. There might be some technical issues that you are unable to connect with us via call and we are extremely sorry for that. However, we can certainly understand your concern and this is not the ideal experience we want our customers to have at Bannerbuzz. As per the latest update, you had a word with our design team and you are sending the high-resolution file for your order. Please be assured we have already escalated your concern to the team. Once we will receive the new file, we will proceed further with the order as quickly as possible. As your feedback is important to us, we have passed the same to the concerned team to make the customer experience better.
The program was very straight forward and easy to use. There were great discounts offered immediately just hope the product was perfect good coloring high contrast between company's name and background and worth the price. Super satisfied for with your product.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Oliver! Please accept my sincere apologies for the inconvenience caused. We offer world-class products and to ensure that they don't have any defects, we perform a Quality Check on all products before they are shipped. Regrettably, sometimes a defect goes unnoticed for which we sincerely apologize and we understand how frustrating this must have been for you. However, as checked the reship of Table Runners has already been initiated from our team and it will be delivered by 31st May. Our team has also refunded the shipping charges as well which will be credited back to your account in next 5-7 business days. When it is shipped, we will also email you the tracking details for the shipment. If you have any further queries or concern, please feel free to contact our 24x7 customer support team via call or chat.