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BannerBuzz USA

3.9

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BannerBuzz USA Reviews Summary

The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.

This summary is generated by AI, based on text from customer reviews

quality
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15,820 reviews

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North Carolina
3 reviews
0 helpful votes
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Received my order
July 23, 2022

So far so good. Although it took a bit of time to get the proofs where I wanted them to be, once it was right the product came quickly.

Date of experience: July 23, 2022
Oregon
1 review
0 helpful votes
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Great product, reordered because I loved the first two I purchased and needed more

Date of experience: July 21, 2022
New York
2 reviews
0 helpful votes
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Affordable
July 21, 2022

Very affordable, easy to create a design from provided template

Date of experience: July 21, 2022
Ohio
1 review
0 helpful votes
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Banner quality
July 21, 2022
Updated review

I created two designs, one with 21 uploaded photos and the other with 28 - the quality of the 21 photo (jpegs) banner was good - fairly clear, including text - the 28 photo product resolution is poor - I explained that the same 21 photos which came out clear on the 21 photo banner were used for the 28 photo banner - they said the poor resolution was due to me adding 7 more photos - in most casesm the 21 photos were the same size for each banner and were the exact same jpeg file uploaded for each - I still don't have a good answer from them on why this happened and what can be done to improve the resolution for the 28 photo banner.

Date of experience: July 21, 2022

Easy to use and desing
June 30, 2022
Previous review

Easy to use and desing

Date of experience: June 30, 2022

Easy to design
June 29, 2022
Previous review

Easy to design

Date of experience: June 29, 2022
North Carolina
1 review
0 helpful votes
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Smooth transaction! Had great communication with and chat representative. Very helpful. The print was great but when trying to apply to the intended surface, I got a lot of wrinkles. Ended up having to cut the graphic in sections to get it to apply to the surface as needed. I believe a thicker stock would have solved this issue.

Date of experience: July 20, 2022
Utah
1 review
0 helpful votes
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Banner looks Amazing!
July 20, 2022

The center image that I submitted was pixelated, and the designers did an amazing job at making it look amazing, and working with me until we got it right.

Date of experience: July 20, 2022
New York
1 review
0 helpful votes
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Signs were great. Video was not.
July 20, 2022
Updated review

Second order with Banner Buzz. The first was a perforated window sign which was perfect. Great signs, but I followed your video and nearly ruined the first sign. Then I found a great installation video on the web and the second, larger, sign, went on with ease.

Date of experience: July 20, 2022

Second order with Banner Buzz
June 30, 2022
Previous review

Second order with Banner Buzz. The first was a perforated window sign which was perfect.

Date of experience: June 30, 2022
Utah
1 review
0 helpful votes
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First order for up and coming YouTube Channel promotion.
100% satisfied.

Date of experience: July 19, 2022
New York
1 review
0 helpful votes
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Not easy
July 17, 2022

Took 3 tries to finalize transaction. I don't know if it was site issue, or my iPad.

Date of experience: July 16, 2022
New Jersey
1 review
0 helpful votes
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Snazzy Tablecloth
July 13, 2022

The only negative thing is that the Text Tool jammed up the design page. Otherwise, great! Far more customization possible than other sites- you can you the exact colors that you want. Really liked the design options, but found I had to re-do it a few times as the page needed to continually load. However- a beautiful custom tablecloth is the result.

Date of experience: July 13, 2022
Pennsylvania
1 review
0 helpful votes
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Banner Buzz RAWKS!
July 13, 2022

Banner Buzz RAWKS! You do excellent work and your prices and Sales are Outstanding... Thanks for Everything.

Date of experience: July 13, 2022
Illinois
2 reviews
0 helpful votes
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Tailgating
July 8, 2022

The discount totals are confusing. Was told there would be a place to add that but no fields for it. I didn't like how the flags came back uncentered on the back side of the flags. Other than that, all was good.

Date of experience: July 8, 2022
Texas
1 review
0 helpful votes
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Fast, beautiful, quick shipping
July 8, 2022

My oversized step and repeat banner was a big hit! I practically waited until the last minute to order, but BannerBuzz produced and shipped it to me in no time. It was beautiful and looked great in the photos. Quality was excellent. Five star service.

Date of experience: July 8, 2022
Maryland
1 review
0 helpful votes
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Great company to work with
July 7, 2022

Website easy to use, easy to use design tools for making flags and banners etc... Staff easy to work with for finalizing proofs and making changes, GREAT PRICES AND THEY DELIVER QUALITY PRODUCTS QUICKLY

Date of experience: July 7, 2022
Virginia
2 reviews
0 helpful votes
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Excellent quality
July 1, 2022

Online design system works very well; work was produced quickly and accurately

Date of experience: July 1, 2022
Texas
1 review
0 helpful votes
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Great Banner
July 1, 2022

Easy design, good price, and great customer service.

Date of experience: July 1, 2022
Illinois
1 review
0 helpful votes
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Not what expected
July 30, 2022

Discounts noted aren't reflected in total cost. The stretchiness of the fabric makes the white show through. The graphics you use also get quite distorted if further out from a small center radius.

Date of experience: June 30, 2022
Veeni M. — BannerBuzz USA Rep
over a year old

Hi Kerri! Thanks for taking time to review Bannerbuzz. We understand your concern here, however, as checked the discount was already applied to your recently placed order under the certain terms & condition. Since the maximum discount is applicable up to $50 for the FIRSTORDER discount code. Hence, the appropriate discount was applied to your order as per the given terms & conditions on our website. You can also visit here https://www.bannerbuzz.com/coupons for additional information.

Further, we are sorry for the difficulty you have had uploading the artwork and that you did not receive the service you expected. Please be informed that we permits multiple file sharing methods, and you can always request Drive HQ access to upload your files. Please feel free to contact our support team which is available 24x7 via call or chat helplines for any questions you may have before or after placing your order.

Texas
1 review
0 helpful votes
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Good day, Until this order, I have been quite happy with my purchases from BannerBuzz. In fairness, I approved the proof when it arrived. I thought it was only to approve the colour as in the past, and I did not realize that a white border had been added. The border ruins the cards and makes the design too small. I did not ask for a border and I did not design the card with one. Moments after approving it, I saw a notice claiming that the border had to be added. This was false, as the design was perfectly within the 2.5" x 3.5" parameters with which I design all trading cards. I immediately initiated a chat with customer service, who claimed that the cards had already been shipped. So little time had passed that I find this difficult to believe. I outlined my disappointment (and kept a copy of the chat) and the representative said that I would receive resolution within 72 hours. This did not happen. I would like to continue doing business with BannerBuzz, and still will if this matter is handled satisfactorily. My answers to these review questions are based upon this experience only. As I stated, my previous dealings with BannerBuzz have been quite positive. Thank you.

Date of experience: June 29, 2022
Texas
1 review
0 helpful votes
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Site was easy. Customer service was great and the prices are unbeatable!

Date of experience: June 29, 2022
Washington
1 review
0 helpful votes
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I can't believe I have to argue with customer service just to get a refund/credit for a job I no longer want. Who runs a business like this? How very disappointing that they could have had a customer for life, but chose to lose a customer over ONE order. Poor customer service.

Date of experience: June 29, 2022
Veeni M. — BannerBuzz USA Rep
over a year old

Hi Phillip! We are sorry to note your disappointment and apologize for the experience you had with our customer service representative. We strive for excellence in customer service, but it’s clear we missed the mark in your case.

As a result of your feedback, we have reviewed your recent conversations and shared the appropriate feedback with customer service representative. Also, we are providing our team with additional customer service training to prevent similar situations from happening in the future. If you face any such issues in the future, please do not hesitate to request a call back from a supervisor.

Further, As per the recent update, your order has been cancelled and have processed the refund request for the same by our support team.

We do appreciate your business and hope to earn back your trust. Thank you for choosing BannerBuzz