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BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
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Website and ordering process is very user friendly, customer service was great and order was processed and shipped very quickly!
I ordered and approved my design in a time sensitive manner. I called to follow up, and paid
Extra to have the banner shipped to arrive before my event- it did not! I called and spoke to customer service who told me to wait until I received the late banner and call back and they would adjust the shipping for me- they refused to do so when I called after receiving the banner 3 days later than promised. The banner is lovely and of good quality, but don't expect them to hold up their end of the bargain if there is an issue!
I ordered four different designs, but there was an issue on their end receiving all four high quality images. 3 we're great. They kept losing the fourth. We spent a few weeks going back and forth—I sent the fourth image several times. In the end, I told them to just send me the three designs but they would need to rush the shipping because my event was approaching rapidly. They wanted to charge me additional money for priority shipping. Really?!?! The problem was on their end and they weren't willing to budge on the $35 shipping. Knowing I would only receive a partial order and I'd be paying even more for it, I opted to cancel. They were happy to cancel and lose the profit from the sale rather than eat the $35 for their mistakes. Their profit margins must be small. Anyway, I didn't get anything I'd spent weeks working on with them. Suggestion: keep your orders super simple or maybe use someone else.
UPDATE 11/3/23 I am editing my review from a 1 to 3 because after my husband reached out they replaced the missing order with a similar product. But I still feel that they should be up front with where their products are being shipped from. Below was my experience.
I needed to reach out to someone regarding this order. You represent your company as being in the United States (see below). I placed an order on 10/19/23 and paid priority pricing to receive our product by 10/24/23 and when asking your customer service rep on chat "DIVA" they proceeded to tell me that is only 89% of the time that it will arrive on the date you specified. REALLY? This product came from INDIA not GA, and has no tracking information online, just says "ON THE WAY!" I had to literally ask 3x before "DIVA" provided me with tracking #, shipping company and where and the hell it was coming from. I was going to order more for our show, but I cannot safely order since I guess I am in the unlucky 11% that does not receive their orders on the dates you supply. Needless to say, I am disappointed in your service and I am requesting a refund on the priority shipping price since you did not get it to me by 10/24/23. IT IS NOW 10/27/23 AND I STILL HAVE NOT RECEIVED MY PACKAGE. Come to find out after paying priority shipping they put my table cover on a palette with others and that takes time to clear customs. They chose IP DIRECT DISTRIBUTION and now FedEx cannot even give me a delivery date. I needed this for an upcoming event and they have ruined it AGAIN THEY DID FIX THE PROBLEM AND WE ARE HAPPY WITH THE PRODUCT SO YOU DECIDE :)
Dear Kellie! Greetings! Our registered office is located in the US, and while our phone lines may experience longer wait times due to unforeseen circumstances, we are actively working to resolve this matter. Please note that we have production units both in the USA and overseas, with our covers designed in Lawrenceville, GA, and manufactured abroad. While we strive to provide product reviews for all of our offerings, we understand that we may occasionally miss some.
We sincerely apologize for any inconvenience caused by the delayed delivery of your order. We understand your frustration and always strive to expedite production to ensure timely delivery by our logistics partner, FedEx.
Your feedback is valuable to us, and we will work to address any issues you may have experienced with our logistics partner and as a result, we have submitted a refund request of the shipping cost on your behalf, which will be processed within 2 business days upon approval. Please note that depending on your bank, it may take up to 7 business days for the refund amount to reflect in your account.
Thank you for choosing our product, and we hope to serve you again in the future.
I searched all over and compared prices but decided to give BannerBuzz a try. I ordered 2 small banners to see how they would come out. They were perfect. The only issue that I had was shipping time. I paid a little extra to receive my order sooner but it was held up at customs for over a week. I started to think that it wouldn't arrive but they were delivered last week. I will continue shopping here. BannerBuzz is Quick, easy, and cheap. Thanks
Uploaded a file and received a high quality see through decal. I needed more digital camo in my woodsball load out. By adding this decal my protective face shield is much more difficult to see.
Most of my items are scheduled to arrive 4 days after promised. Useless to me then.
First of all, just know your products will be coming from overseas and anyone you speak with (and I spoke to many) sound as if they are overseas. They website says they are located in Georgia.
I ordered 9 items on 10/13. I spoke with representatives several times to ensure my order would deliver by 10/19. I selected priority shipping. I was told multiple times it would deliver by 10/19.
I received a tracking number showing a 10/19 delivery date. It changed to 10/20, but ended up arriving 10/19. However... they only sent me one tracking number. 2 other tracking numbers I had to ask for on 10/19 (when 2 of my boxes had not arrived) showed a 10/23 delivery date. This is a HUGE problem when the banners will arrive after the actual event.
I spoke with representatives and all they offered me was a condescending apology. I demanded a refund for the items not delivered on time. They refused. Said fedex wouldn't allow that. What? I'm not asking fedex for a refund... I'm asking BannerBuzz for a refund on the items they sold me and didn't deliver as promised.
Buyer beware!
Hi Brooke, We apologize for the inconvenience you have experienced and understand that it does not meet our standards for customer service. Our priority is to provide efficient and timely service and we are constantly striving to improve in this area. While we endeavor to assist customers promptly, we acknowledge that our staff did not respond appropriately in your case. Although we ensure that all orders are dispatched on time, we are reliant on external logistics providers and therefore cannot control this aspect of the process. Please note that the delivery dates displayed on our website are estimates, and in 89% of cases, orders are delivered on the specified date. However, there is an 11% probability that orders may be delivered within an additional business day. Therefore, we cannot be held liable if your order falls within this 11% probability. We kindly request that you wait until the end of the day as the delivery date listed on the tracking page is an estimate and subject to change. Our chat and call features are available 24/7, and our customer service representatives will make every effort to assist you promptly. Your feedback is valuable, and we have shared it with the relevant team for a better experience in future. We look forward to gratifying you again with the next order.
Excellent customer service. The staff reworked the graphics on my banner, with an outstanding product.
Absolutely incredible from the start of the process to the finished product in my hands!
Well done! This is the 2nd time I used BannerBuzz and I appreciate their concern about the poor resolution of my uploaded image. However since the design of the sea otter represents an underwater scene I felt some blurriness was justifiable... as DaVinci would use 'sfumato' for soft focus! I do wish it was on a sturdier material, like the canvas they provided the last time...
Unfortunately our second experience buying from Banner Buzz was not very positive, they failed to tell us that the banners were coming from abroad and that caused a delay on the delivery when the package arrived in fedex. Because it was held as and international delivery.
Love it great curstomer experience
Easy to navigate! Love the options for design. Appreciate the ease in uploading my own artwork!
Very easy to navigate website. The quality of the banner is excellent. Great pricing.
I placed my original order more than a month ago. According to the website, it still hasn't been printed. I am now being charged MORE to meet my deadline when I gave ample time. The emails are all no reply so there is no way to get in contact with them! I am so fed up with this company and will not use them again. I don't even trust I will get my order so will now have to source a different print company to ensure I even get what I need in time!
Dear Erin,
We sincerely apologize for the inconvenience you've experienced with your order and the delay in our response. We understand your frustration and want to assure you that we take this matter very seriously.
To better assist you and resolve this issue to your complete satisfaction, we kindly request that you contact us via your registered email address. You can reach us at [email protected]. This will allow us to identify your order and investigate the situation thoroughly.
Our team is committed to addressing your concerns promptly and working towards a solution that meets your expectations. Your satisfaction is of utmost importance to us, and we will do everything in our power to rectify this situation.
Once again, we apologize for any inconvenience you've faced, and we look forward to hearing from you so we can resolve this matter as quickly as possible.
Thank you for your patience and understanding.
Sincerely,
I called and talked with Alex. He was very helpful in ordering another sign.
Super easy - helpful customer service directed me to website to save more! They were right on with their estimate of timing for delivery and the quality was really high.
It's a little confusing but I figured it out and with the help of BannerBuzz, it's all good!
It's a little confusing but I figured it out.
Easy-to-use website, most reasonable price, & timely delivery. Prompt response to questions.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nathan,
We sincerely apologize for the inconvenience you encountered during your recent order with us. We understand that you had requested four different designs, and while three of them were processed smoothly, there were persistent issues on our end with the fourth design. We acknowledge that this back-and-forth process extended for a few weeks, with repeated attempts to send the fourth image.
Ultimately, you made the decision to proceed with the three available designs but requested expedited shipping due to your rapidly approaching event. It's disappointing to hear that we proposed an additional charge for priority shipping, especially given that the issue originated on our end. We understand your frustration with this situation and the $35 shipping fee.
We regret that we couldn't be more accommodating in this instance. We acknowledge that the decision to cancel the order was made, despite our reluctance to lose the sale's profit. We understand that you expected a resolution that aligned with the inconvenience caused by our mistake.
Your feedback is important to us, and we are genuinely sorry that you did not receive the designs you had spent weeks working on with us. We appreciate your suggestion to keep orders simpler and will use this experience to improve our services for future customers. We hope you will consider giving us another chance in the future to provide you with a more satisfactory experience.
Thank you for sharing your concerns with us, and we apologize once again for the inconvenience you faced.
Sincerely,
Banner Buzz