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BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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Very easy ordering process and fast! The product arrived 2 days later than date promised.
Repeat customer. Very pleased with the banner you made us. The signs on this order are beautiful!
Hey James! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I love Banner Buzz, every time I need an item, it's easy to navigate. Often times Im in a russ and I leave a note with my order that I need it ASAP and they ALWAYS come through! Their products are great and I recommend them to all my co-business owners for advertising!
Hey Rachelle! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
They need a more efficient proofing communication flow. When they provide a comment and I respond in a timely manner, they should too. They don't offer a lot of help in coming up with solutions.
Hi David, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Great service, congratulations. However I don't like writing this reviews
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our service. We completely understand if writing reviews isn’t your thing, and we appreciate you taking the time to share your feedback. If there's anything else we can assist you with, don’t hesitate to reach out!
The website was user-friendly and the ordering process straightforward. Hiring a designer to assist with the design was simple, and through the website was highly efficient. The table covers and banners were of good quality, and the time from design to ordering to was prompt and delivery arrived as promised.
Hey Cheryl! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The banner buz team was very helpful and made sure my order looked perfect and arrived on time.
Hey Michelle! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hope it looks good... can't wait…………weird to ask for reviews before you got the product. ……...
Hi Brenda! Thank you for your review! We're glad you're excited about your order. If you have any questions or need any assistance, feel free to reach out. Your feedback is valuable to us!
Customer service is quick to respond and these banners really are good quality.
Hey Robin! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I'm asked for several seemingly unnecessary pieces of info, likely to get me to give up. I didn't answer a call today and got an email that because I didn't case was closed and I would have to reopen it. Next time I'm going with a local company that, though a little more expensive, will save me headaches.
Hello Jean, we sincerely apologize for the inconvenience. We strive to deliver products that meet our customers' expectations and provide efficient service to everyone. It's unfortunate that you encountered this issue. Please be assured that our team will reach out to you shortly to resolve your concerns.
We were shorted 50 boxes. We were charged for 350 boxes but only received 300. There was a surprise courier fee that was added at the end that more than doubled the price. The boxes look fine, but they were hard to put together. If you order from here, check your proof carefully because our logo was upside down but we caught and corrected that. I would not order from this company again.
Hi Deana, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Don't even know where to begin. No one can make decisions. Put us on hold to "ask". Just terrible. Won't do business with banner buzz again
Hi Tracey, We sincerely apologize for the experience you've had with us. We understand your frustration, and we deeply regret that you had to go through such an inconvenient process. Our goal is to provide timely and efficient service, and it’s clear we did not meet your expectations this time.
Your feedback is invaluable to us, and we will certainly work to address the issues you’ve highlighted. If you'd like to provide any additional details or if there is anything we can do to assist, please don’t hesitate to reach out. We genuinely hope to regain your trust in the future.
I was very pleased with the final product and was glad to see that the questions we had was answered.
Hey Tony! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Easy to follow on how to upload. Shipping price is great. Very satisfied. I like how they question certain things to make sure what you sent is correct. I know the photos I've sent for banners haven't been good quality and I think it's nice they question that. I don't like not having great photos to send but I have to use what I get sometimes. Some companies just print and move on and show no concern if something is wrong with the graphic. I'm glad Banner Buzz questions the art and sends proofs. I'm a designer and I know sometimes I don't catch things. I've been really impressed with their thoroughness. Thank you!
Hey Kellie! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I am a return customer because I had a surprisingly good experience the first time I bought from them. However, this latest experience is the absolute worst experience I've had with an online retailer EVER. First of all I paid $22 for express shipping because I needed the products by a certain deadline. Received only 1 of the 2 packages 4 days later. Requested a refund on shipping to which I was told no because there was an 11% chance it would be delayed and not arrive on time? Like what? That is the dumbest excuse for customer service I've ever dealt with. To top it all off I was missing the biggest part of my order. When I inquired about that they basically said I was lying and said it was delivered and was just sent in a different package. I looked at proof of delivery and the pictures of the 2 packages were at two completely different houses with different bricks and backgrounds. It is insane the level of unprofessionalism and the lack of any type of concern or helpfulness that is given to customers spending their money on this horrible business. I will NEVER again spend a cent on this business and I will tell every other small business owner I come in contact with to stay far away from this company. Thanks for the horrible experience and awful customer service.
Hey Christine! We're glad to hear that you found our site easy to navigate! We’re just as excited for you to receive your order and see the final result. Thank you for choosing us—we appreciate your support and look forward to serving you again in the future!
Was really looking forward to this but this didn't do the design I asked for really. Mine was off white they sent completely white super thin and see through. I'm bummed
Hello Jenna, we apologize for the inconvenience. We strive to provide quality products based on the approved artwork, and it’s unfortunate that you faced an issue. Rest assured; our team will reach out soon to address your concerns.
"I ordered a custom vinyl banner for my father's 90th birthday party, and it turned out even better than I expected!" I couldn't believe the price, I was quoted 5 times the amount I paid from a local printing company. I will always get my banners from Banner Buzz!
Hey Angela! We’re glad to hear that you found our service affordable and easy to use! Providing a seamless experience at a great value is always our goal. Thank you for choosing us—we look forward to serving you again in the future!
Received the hanging banners for the elementary school lunchroom. The printing turned out amazing! So excited to hang them and get reactions from the kids when they see them! Will order from BANNERBUZZ again in the future! Pricing is great too!
Hey Jennifer! We appreciate your kind words! We're delighted to hear that you found our team helpful in placing your order. Your excitement for the banners is shared on our end, and we’re confident you’ll love the final product! If you need any further assistance, feel free to reach out. Thank you for choosing us—we look forward to serving you again!
Quick, painless, easy shopping and purchasing! Made my project look fabulous!
Hey Jason! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Very quick response and professional process. Ensured my request was handled properly.
Hey Tracee! We truly appreciate your kind words about our customer service! Ensuring a quick, professional, and seamless process for our customers is always our goal. We're glad we could handle your request properly and provide the service you expected. Looking forward to assisting you again in the future!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jonathan! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!