On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Whether I have ordered collectors cards, brochures, banners, etc. all the products I have received from Banner Buzz have been good quality and a price that beats all other competitors.
We had to revise my order on the design side (which was also a complete mess) a few times but i was still assured that my order would arrive on time. It did not. My order arrived 2 days after my event was shceduled which was the entire reason i ordered from you.
Hi Matthew! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Do not listen to customers request, do not have good color choices.
Hey Brian! Thank you for sharing your experience with us. We're truly sorry to hear that the product did not meet your expectations. We understand your concerns. Please know that we are constantly working to expand our options and improve both quality and customer experience. Additionally, your order was processed based on the artwork that was approved at your end. That said, your satisfaction is very important to us. If there’s anything specific we can still assist you with or clarify further, we’d be happy to help.
I have purchased from Banner Buzz in the past and had a great experience. This time the online portion was no different except for the fact that I made an error in my initial order. When I called customer service there was a language barrier that caused great confusion. Not only did I find it hard to understand but he struggled to comprehend what I was asking. I politely ended the call and created another help ticket to talk with another customer service representative. I had the same issue with her. I own my part of the challenge but I also feel that the fact the representatives weren't able to understand what I had done (ordered the stand but not the package that included a banner) to help remedy the situation. I ended up having to cancel my order.
Hey Stacy! Thank you for your feedback, and we sincerely apologize for the inconvenience caused during your recent interaction with our customer service team. While we're glad the online ordering process went smoothly, we're sorry our communication fell short in resolving your concern. Your refund has been initiated and will be processed within 5-7 business days. We value your past business and hope to serve you better in the future. If you need any assistance, feel free to reach out. We'd be happy to help.
The only thing missing is an easy to find customer review for products.
Thank you, positive experience, very well presented, confidence for positive acceptance
Hey Manfred! Thank you for your kind words! We’re glad to hear you had a positive experience and that everything was presented clearly. It’s wonderful to know you feel confident in your order — that’s exactly what we aim for! We appreciate your support and look forward to assisting you again in the future.
Overall satisfied with the result. The back and forth system with changes is a bit clunky in communication exchange. It works though and got the job done.
Hello! Thank you for sharing your experience with us! We’re glad to hear you were satisfied with the service and the final result. Your feedback about the communication process is valuable, and we will work on making it smoother for future interactions. We're happy to know that, despite the minor communication hiccups, we were able to get the job done to your satisfaction. If you have any further questions or need assistance in the future, feel free to reach out. We're here to help!
I had a lot of issues with my file I uploaded and they bent over backwards to make sure I was satisfied.
Hey Ryan! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very responsible and prompt update on each step. They helped with design and it looked good
Hey Manuel! Thank you for your kind words! We’re so pleased to hear that you had a smooth experience with us and that our team was able to assist with the design process. It’s great to know that everything turned out just the way you envisioned. If you need help with any future projects, we’re here and happy to assist!
I designed my own cards. They were able to make sure my QR code was readable. Processing and shipping did not take long and the quality it very nice. I am very pleased
Hey Sheyanne! Thank you for your wonderful review! We’re so happy to hear that your custom-designed cards turned out exactly as you hoped, especially with the QR code coming through clearly. We take pride in making sure every detail is perfect, and it’s great to know you're satisfied with both the quality and the quick turnaround. If you ever need more custom cards or anything else, feel free to reach out—we’d love to work with you again!
If you are expecting to get your order overnight with overnight shipping, you'll be very disappointed. We paid for overnight shipping for an event that was three days later…we received the item a week later. Their resolution was to give us 50% off the shipping expense. Will never use again. Poor customer service.
Hi Ellen, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Now I'm trying to think of other reasons to have custom banners made. You made this so fast, cheap and easy!
Hey Laura! Thank you so much for your review! We’re thrilled to hear that your experience with us was fast, affordable, and easy. We love that you’re already thinking of new ideas for custom banners! If you ever need more, we’re ready to help bring your ideas to life. Looking forward to serving you again soon!
I understand why it was the cheapest. I also paid for shipping and it showed up much later than the website initially said it would.
Hi Joel, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I was skeptical because I didn't get to see the proof but the runner was perfect
Hey Toni! Thank you for the kind words! We understand how important seeing a proof can be, and we’re thrilled to hear the runner turned out perfect despite that. It’s always a pleasure delivering a product that exceeds expectations. Looking forward to your next order!
I needed a banner within a couple of weeks, I submitted my logo and they were very quick to get back with my on design changes that needed to happen, and once I approved the design I had the banner within a week. The banner is great quality and I'm super happy with it, will definitely use them again for future needs!
Hey Eric! Thank you for sharing your experience! We're so happy to hear that you received your banner quickly and that it turned out just the way you wanted. It’s great to know our design team could help make the process smooth and easy for you. We look forward to working with you again on your future projects—best of luck with your business!
Easy to navigate website and prices are very affordable
Received incorrect sign, printed upside down on back, error has not been corrected
Hi Laura, we're sorry for the inconvenience caused. We always aim to deliver products as per our customers' requirements, and it's unfortunate that you faced an issue. As noted, our team has provided a resolution on your concern. However, as your feedback is important to us, we will surely consider it to make the customer experience better.
So Easy to use this site and place an order!
The Step and Repeat Banner arrived folded with deep creases. Luckily it ordered in time to be displayed for days to get some of the creases out. Disappointed it wasn't rolled to avoid deep creases. The print throughout the banner was smaller than expected as well making it hard to read.
Hi Jollyn, we're really sorry for the inconvenience caused. We always aim to process orders based on the artwork provided and ensure secure packaging to avoid any damage. It's unfortunate that you experienced an issue. Rest assured; our team will be reaching out to you shortly to address your concerns.
Easy, lets see if the product is good
Very Satisfied with product Best. Love the quality and the processes time is fast.
Hey Alondra! Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality of the product and impressed with our service and turnaround time. Your satisfaction is our top priority, and it means a lot to know we’ve met your expectations. If there’s anything else we can assist you with in the future, don’t hesitate to reach out!
I ordered a step and retreat kit for an event and it arrived without the stand.
Hey Colleen! Thank you for reaching out. We understand your concern regarding the missing stand. Upon checking your recent order, we noticed that it was placed for the graphics only, without the hardware. This differs from your previous order, which did include the full kit i. E. with the hardware. That’s why you’ve only received the graphic portion this time. If you need to purchase the stand separately, we’d be happy to assist you with that.
Great and professional experience. From start to finish everything was easy to follow and the product was above and beyond.
Hey Kim! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Ordered decals from them and they came damaged, they won't replace because even though they admit the items are damaged I am a few days passed their policy timeframe to help. For a company that boasts good customer reviews you would think they would want to make things right.
Hi Victor, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Katie! Thank you so much for your wonderful feedback! We're delighted to hear that you've consistently been satisfied with the quality and pricing of our products. Your continued trust in us means a lot, and we're thrilled that we've been able to meet your expectations with each order. If you ever need any assistance or have new projects in mind, we're always here to help. We look forward to serving you again!