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BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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I had an easy time ordering, was happy with the QC on your end and am happy with the final product I received.
Bannerbuzz sends so many texts and emails with each purchase, it is just ridiculous.
Hey Justin! Thank you for your feedback, and we sincerely apologize for the inconvenience. Since we are in the custom printing business, we share detailed updates at every step to ensure accuracy and transparency with your order. That said, we truly value your input and will take your feedback into consideration as we work on improving our communication process.If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The flag I received was a weird grey color that was not even remotely close to the pink in the file I submitted. When I reached out to resolve, they had nothing to offer. No reprint, no refund. Absolutely useless. Their excuse was that colors print differently on different materials, but I print on various media through various printers and have never had this poor of a result. Would not recommend.
Hey Jolene! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
It was difficult to respond to anyone - the system is archaic, and I couldn't always comment on my project (where it says to "comment"). I was getting separate emails from various people who were all working on this project, and no one was in sync.
Hey Anne! We sincerely apologize for the inconvenience you faced. As we are into custom business, our process often requires detailed coordination to ensure accuracy, but we understand this should not make communication difficult. We truly value your feedback and will work on improving our system and communication flow to make the experience smoother for our customers. Thank you for bringing this to our attention.If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
We appreciated being alerted that our design was low resolution - we can imagine other sellers might just print whatever we submitted without checking in. Once the design was updated shipping was super quick and it's very high quality!
Hey Isaac! Thank you for your kind words! We’re glad our team could alert you about the design resolution and ensure you received the best quality product. It’s wonderful to hear that you were happy with the quick shipping and the final result. We truly appreciate your trust in us and look forward to serving you again!
Ordered on line and shipped quickly and set up and used very easy
Hey Cathy! Thank you for your feedback! We’re so glad to hear that your Tube Man order arrived quickly and was easy to set up and use. We truly appreciate your support and look forward to serving you again! If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The items we received do not look like the print files provided
Hi Amanda, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Easy to do business with, quality products, great price!
Hey Richard! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Paid extra for fast delivery. No tracking. Not delivered on time. Constant hoops behind the scenes. Extremely difficult communication, never answering my questions that would have stopped the back and forth.
Hello Tricia, we are sorry for the inconvenience caused. We always strive to deliver products on time and provide efficient service to every customer. However, we understand that there is always room for improvement, and we truly value your feedback.
As we can see, our team has contacted you and offered a shipping refund. If you have any other concerns, please feel free to reach out to us.
Don't order from this company. Ordered a table cover and paid for express shipping. Never received the product and their customer service is terrible. Definitely would not order from them again!
Hi David, Thank you for sharing your feedback. We sincerely apologize for the delay and the experience you had with your order. After reviewing your case, we can confirm that a full refund has already been issued for your order. Your feedback is valuable and will be shared with our team to improve our service and communication going forward.
No one tried to use my image, even the Photoshop open layer one that I shared. Are you interested in new business?
Hi Nader, We’re truly sorry to hear about your experience and regret that we did not meet your expectations. Your feedback is important to us, and we take it seriously.
While we understand you’ve chosen to cancel your order, please know that we genuinely value every opportunity to serve our customers and are committed to improving where we’ve fallen short.
Should you consider us again in the future, we’d welcome the chance to provide a better experience.
You went out of your way to do the banners as I hoped for. Even when my original info was not the best. Amazing
Hey Lance! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
First of all, I am very dissatisfied. I did not receive the banner, but before the banner. Even arrived. I requested to cancel and receive my money back and I did not get neither. So what can you do to accommodate me.?
Hi Jessica, Thank you for the feedback. We’re very sorry for the miscommunication earlier and appreciate you sharing this with us. Your order has been canceled and the refund has been initiated. The credited amount should reflect in your original payment method within 5–7 business days.Your feedback is valuable and will be considered to improve our process moving forward. Please feel free to reach out if you need any further assistance.
Purchased a custom neon sign and it stopped working in less than a year. I reached out to customer service and they said there was nothing they could do. I then asked them to recreate the exact same thing (I would pay full price) so I can mount it in the same spot and they told me I just have to reorder one and hope it's the same. Of course, it wasn't.
Hey Jordan! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
One sign came in scratched and one came in with 4 holes but it was ordered with no holes.
Please fix ASAP
Hi Warren, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
You will need to order a month in advance to get what you are hoping for
Hey Kimball! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I've used BannerBuzz a handful of times and generally had good experiences. Unfortunately, that wasn't the case this time. We submitted two files - one complete, and an additional one with Pantone and CMYK numbers for reference. The proof was of the file with the information, clearly not something that was meant for printing. This led to multiple phone calls and emails (all while on my vacation) and a final product that looked fine, but wasn't the requested colors despite Pantone match being confirmed. With that said, the item showed up on time and was fine enough and cost was reasonable. But I'm not sure I'll continue using BannerBuzz moving forward without hesitation.
Hi Ryan, Thank you for taking the time to share your feedback. While we're glad to know the order arrived on time and met expectations in certain areas, we sincerely apologize for the miscommunication during the proofing and color-matching process—particularly while you were away.
It’s clear there was a misunderstanding regarding the file intended for print, and we regret that this resulted in delays and a final product that did not match the confirmed Pantone specifications. We value your business and take your concerns seriously. Your feedback has been shared with our design and production teams to help prevent such issues in the future.
Should you choose to order with us again, we’d be happy to assign a dedicated representative to ensure a seamless experience. Please feel free to reach out if there’s anything further we can do to assist.
Easy to design, lots of great options, great communication from company!
Hey Amelia! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I've used Banner Buzz for banners and stickers and have yet to be disappointment. The prices are great and quality of the items superb!
Hey Natalie! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Ordered Big cat heads - great quality. Didn't think we would care but in hindsight I believe a stick or "handle" or just something to hold on to it with would have been the only thing that could have improved this item.
Hi Christie, Thank you for sharing your feedback. We’re glad to hear you’re happy with the quality of the Big Cat Heads! We sincerely apologize if the lack of a handle made them slightly inconvenient to use. Your suggestion is valuable, and we will share it with our team as we look for ways to improve this product.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Laura! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!