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BannerBuzz Australia Reviews Summary
BannerBuzz Australia has a rating of 3.9 stars from 347 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BannerBuzz Australia most frequently mention fast delivery, good quality and customer service. BannerBuzz Australia ranks 16th among Printing sites.
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Super easy to order great products. I'm so happy with this fast delivery
Good process. No problems. Order received as expected.
It has been helpful along the Enquiry process and was patient.
We tried using Bannerbuzz where I work. We were on a tight deadline and hoping they would pull through. Not only did they not pull through for us, they charged our card and never sent anything out (as in it wasn't even lost in transit, nothing was ever sent) - To add insult to injury, they also seem to have lost the order details completely and won't refund the money.
Getting in contact with them to resolve the issue was near impossible - we got told that someone from their billing team would be in touch four times. We still haven't heard back from them.
Definitely avoid Bannerbuzz.
Easy to use custom plate builder and finished product looks good quality
I have recieved the first banner I ordered and love it. It is even better than I hoped so have now ordered a second one!
Really bad redesign, almost as if someone is kidding you.
I have never seen a worse quality coming from someone who claims to do graphic design.
I am quite shocked how did orher people here have good experience.
After I haven't approved the terrible design, they have made me call them 10 times, each time promising refund and then after we hang up- I receive completely, but completely contradictory emails.
They keep sending me some alleged print proves to be approved but when I click on "review" the screen comes up "you are not authorised to see this page ( attached)
Never again, to be avoided!
"Hello, Irina. Accept our sincere apologies for all the difficulties, hassles, and inconveniences you experienced at BannerBuzz. Even though we provide high-quality products for a great deal less money and fantastic customer service, we never want our customers to have such a bad experience.
We'll be honest: Your designs and products had problems that needed your approval before we could move forward. We had to call in order to follow up and better understand your needs. We deeply regret any areas where we fell short. The team has been informed of your feedback so they can look into it and enhance the experience for our customers.
Verifying the specifics of your order, making sure the approval was updated, and that the refund for the business cards is being processed. As soon as the order ships, you will receive tracking information.
Easy & helpful website & incredible prices... the products came yesterday & the quality & colour is really impressive... I'll leave another review after using them for a couple of months to see how they go. Their customer service over the phone & online is amazing! I've had a great experience with this company & they'll be my first choice moving forward.
Great experience! Program was very convenient to use. Staff were very helpful and helped me create a perfect table runner.
Great service and fast sending, my photos were not good quality so they reproduces and did a great job.
These plate were for my bike rack, as we have two cars I needed one for each. Very happy.
Frustrating when I get an email to RE log in to finish my cart when there is nothing there.
Simple and easy to prepare artwork and the stickers arrived perfect.
I recently ordered a pack of bookmarks. What I received were a pack of business card size "bookmarks". It was my fault as I didn't check the dimensions, but the image provided on the website is in the scale of a bookmark (misleading), and what "bookmark" is business card in size? Whilst the company was good in advising me about how my end image would turn out. The image example they provided me was again, in bookmark scale so this feedback was totally useless to me when my end product was not what I expected, nor what the example image depicted, namely a bookmark and NOT a business card. I can't provide them as bookmarks to anyone and fail to see how the product can be advertised (and depicted!) as such. If ordering these "bookmarks", don't rely on the bookmark size/scale image on the website but on the actual dimensions. A silly mistake that I'll never make again. I won't be using these, nor will I be ordering them again.
Hi Kirsty! We are sorry to note your disappointment with the product received. Upon a review of the order details, we can confirm that it was made to the specifications mentioned on the website and the product appears to be appropriate with reference to your details submitted for your order.
Since we offer wide range of customization possibilities. Hence, we have provided the most standardized options as per our past experience and data. But no worries, our company values put customer satisfaction as a top priority. So, we will quickly highlight this concern with our team to turn the experience around to a positive note in the best possible manner and our team will contact you soon to get this resolved. Please feel free to contact our support team in case of any additional help.
Further, as you have shared your concern, we surely pass your feedback to our concern team and we assure you that it will be used to make your future experience better.
Very good online design tool. However, template provided doesn't align right with the online design tool. Perhaps add a layer showing the safe margins when applying the design. Also, AI and EPS file are showing when uploaded, however, PDF file doesn't appear for some reason.
I ordred a sign and chose the size of the plate 300 X 460... I typed what I wanted to appear in the sign. I paid. And I patiently waited for the sign to arrive - it took ages, but fair enough. When it arived it was basically a piece of cheap alumium 300 x 460 with a black sticker covering it, and on top of the black sticker another sticker with my sign, measuring 170 X 270. Seemed odd, so I asked for it to be re-done or refunded. And the answer was no care, appartently I did not use 'their' design tool correctly. So I asked why no one with any 'common sense' would at the very least query the order via a simple email? Anyhow lesson learnt, dont deal with an online company like this, it is better to go to a local print shop - BTW, the quality is cheap and nasty, nothing like a street sign.
Hi Joe! My deepest apologies for any inconvenience we have caused you. We understand how disappointing it must have been for you. It is our intention to make items that make your life easier, not harder. However, as checked the product appears to be appropriate with reference to your details submitted for your order. Since there are no extra instructions and the artwork was done using a design tool, it is simply the case that we have followed the approach in your instance.
Your issue is already highlighted to our concern team and our goal is to keep you as one of our valued customer. So, we are happy to issue a replacement for the same. Our team has also sent the email for the same and awaiting for your response to proceed further.
Please feel free to contact our support team in case of any additional help. Thank you for choosing Bannerbuzz.
Not too bad overall, but choices are a bit limited however the price is great and the service is really good and fast.
It was simple, no hidden fees and no hidden agendas
Just give them your design, choose what you want and pay
Love it
We are very pleased with the delivered banners. Colour and workmanship was top class.
Looking forward to receiving our items. Delivery will be crucial
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Matt. Please accept our sincere apologies. We take great pride in our excellent track record and exceptional customer service. We apologize if your order has not yet arrived. We use third-party delivery services, and we have no control over the shipments once they leave our facility. Although we always try to speed up the process if there is a delay in transit, if the carrier does not respond favorably, we are fully responsible for sending the customer a new product. Only if the carriers certify that the package was lost are we responsible for a refund. Please contact us at [email protected] using the email address you registered with so that we can examine your case and offer you the best solution we can.