I placed two orders with BannerBuzz and clearly emphasized that the products needed to arrive by a certain date. We approved every artwork file the same day it was sent to us. The final artwork was sent and approved immediately. Despite this, the order was never moved into production. No one at BannerBuzz informed us of any delays. We only found out 4 days before deadline — after we called them — that the team had completely forgotten to process the order even though the artwork was approved. Because of this internal error, the products were not delivered and the frame we purchased is now unusable. The delay had nothing to do with us and everything to do with their oversight. Very disappointing experience. I ended up having to request a refund which has NOT been handled
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BannerBuzz Canada Reviews Summary
Positive Highlights
- Print quality and color accuracy are frequently praised by reviewers.
- Customer service representatives are often helpful and catch design mistakes.
- The website is easy to use and many orders ship quickly.
Negative Highlights
- Some orders are forgotten or delayed, causing missed deadlines.
- Refund requests can be difficult and may be denied or only partially credited.
- Business cards may arrive smaller than expected, and product advice can be misleading.
Most commonly discussed topics
The most helpful reviews behind these summaries
Worst customer service I have ever experienced. I called at 10:00 AM today to make an urgent adjustment to my order. I was transferred four times between different departments, only to end up back with the original department. I was then told someone would call me back within an hour. Two hours later, I called back and the line disconnected. I called again immediately, frustrated, and the line disconnected a second time. I called a third time and specifically asked to speak with the person already familiar with my case. I was told she would call me back within 30 minutes. An hour later, I had to call again. After being transferred yet another time, I finally spoke with her, only for her to offer no solution whatsoever. Buyer beware. BannerBuzz wallet points can only be applied to up to 25% of an order, and their Assurance Plus plan only covers claims made within 3 days of delivery. These limitations may be in the fine print, but they are far from obvious when placing an order. I would not bother paying extra for the Assurance Plus plan. With customer service this poor, do not expect meaningful refunds, credits, or compensation when problems arise. At this point, I can only hope my order arrives on time and in good condition, because dealing with BannerBuzz customer service again sounds like a nightmare.
I ordered a custom flag and contacted customer support in advance to make sure I chose the correct options. I was advised to request a black base using a comment. I followed those instructions exactly, but the flag was printed on a white base instead. Customer support kept treating this as a color issue, even though the problem was clearly the base material. After multiple emails and explanations, they offered only partial store credit and even issued it without my consent. Overall, misleading guidance and frustrating resolution process.
Unfortunately, I was not satisfied with my purchase. Especially the business cards. They were so tiny that I can't even hand them out and I need it for a huge market this weekend. It's almost embarrassing.
Print / colour quality is good on all products. At checkout I was presented with "review design proof" for an extra fee, but now understand customers can explicitly request a complimentary proof in the checkout notes. Nevertheless, upside-down printing should have been caught in pre-production. Leave plenty of time to deadline.
My new business cards turned out exactly how I imagined them. When I initially placed my order, the attachment for the front of the card had not been included. So the team at Banner Buzz contacted me to fix the issue. I also called customer care as I was very worried that the cards would be sent out incorrectly but the rep that helped me spent time looking up my order, assuring me that everything was fine and that the changes had been made. I wish I had gotten his name because he was super professional and friendly despite me being in a bit of a panic. Highly recommend Banner Buzz and I will be reordering cards and other products in the future, with confidence that they are committed to producing a great product and customer service. Very impressed!
The product showed up late. I paid 4 times the cost of the banner for express shipping to meet a deadline. It arrived late. I was told guaranteed shipping for Tuesday can also mean Wednesday. They refused a refund or even a part refund. Will never buy from them again.
It was great, we were able to talk to the designer directly who was working on our project, she even helped us by modifying our order to better suit what we needed. Amazing experience, highly recommend BannerBuzz
Impeccable work as always. Very satisfied with my purchase as well as customer service. I had some question which were addressed promptly and effectively. Couldn't be happier.
I had an amazing experience ordering from Banner Buzz. It's my first time ordering from this company and I am happy how the final product turned out! Definitely order from them again. Thank you again! 💕💯
BannerBuzz was excellent to deal with and the customer service was 100% fantastic. Highly recommend ordering from BannerBuzz. They helped me correct an honest mistake made when ordering and with a very fast turn around.
The process was easy, I appreciate the person checking the file pushed back on the quality of the image I uploaded as it would have been fuzzy. We ended up with a great product that looks fantastic. Thank you!
Customer service reached out and offered me a credit, based on the fact that I had purchased order protection, I requested a refund which they willingly processed. Although I was incredibly disappointed with the service on the production end of things, customer service has been great.
When I received my tent, I discovered one of the red locks was completely seized and would not budge, thus preventing the use of one of the tent's legs. My email to customer service received a quick reply, and after submitting a video of the tent showing its issue, I was offered a replacement red lock and an instructional video.
Great quality product and excellent customer service. There was a one-day shipping delay, but the support team responded quickly and resolved the issue. I received the product the next day and am very satisfied with the experience.
Banner Buzz made it so easy to upload artwork and the quality of these totes is exactly what we wanted. We ordered about 500 totes and we're super happy with our order.
I am very happy with the final product. The customer service was exceptional. I had a custom design that needed some extra attention and the interactions I had with customer service was very helpful.
Quality exceeds my expectations. Bunnerbuzz team enhanced the design I uploaded for my banner, and it came out really well! Bunnerbuzz team was accommodating, timely in their replies, supportive. My online experiences with them were really positive. Prices were reasonable, and Bunnerbuzz' promos and discounts were really useful at the time needed. I would definitely recommend Bunnerbuzz again! 😊
Great website and shopping experience. I was able to pick out the details of my business cards, upload my designs and approve my proof. Delivery was fast and efficient and packaging was great.
I uploaded my design for a flyer, and they came out exactly as expected. The site is super user-friendly and my delivery arrived early!
Very happy with how our banner turned out. They were fast with communicating and shipping. It came on the day it said it would.
Very pleasant professional experience from calling to order, to receiving my banners. I'll recommend your services to anyone looking
Thank you for a job well done. Pricing was competitive and the delivery was quick and we had regular tracking updates and notifications.
The ordering and design process was very easy - and the product was well-priced, great quality, and delivered before the estimated date. Thank you!
The purchase experience is straightfoward no problems or eccessive complications. Login, upload, buy, done. Keep it simple and what a wonderful experiece alltogether.
Easy to work with, quick to ship, and very helpful. They help ensure the finished product is as you imagine..
It was exactly what I had made online on the website. It was easy to design and arrived within about 7 days
I love the wide variety that BannerBuzz offers. The quality is always on point and the shipping was fast!
Ordering was simple, website was easy to use. Product came super quickly and product was great condition!
Loved how you reworked my logo to make it so sharp and professional! Great quality, will order again!
Easy to choose add ons, self design, quick turnaround time.
Please see the photo where you can see the issue
Quality material and artwork. Made to specs
Great price for a decent quality banner.
Easy and fast service. Got what I was expecting
Would recommended BannerBuzz.
VERY quick and easy! I am very impressed and satisfied with your guys services. I wish all online stores were as fast and dependable as you guys.
VERY quick and easy to use! Eager to see my new producst
Customer service was almost immediate. Site said allow up to 48 hours for the artwork/logo to be revised for optimal quality but I had the revised copy in my inbox to review by the next morning. Free shipping estimated delivery at over 3 weeks but it arrived within a week. Packaging was strong and kept the banner from getting crunched at all. Product turned out fantastic!
Thank you for a great first experience. I'll be back again soon!
Design tool should be able to turn canvas to preview
We've loved the quality of the products, and turnaround for proofs has been quite quick! We have also not found pricing anywhere near as competitive as BannerBuzz.
We've loved the quality of the products, and turnaround for proofs has been quite quick! We have also not found pricing anywhere near as competitive as BannerBuzz.
Very easy to design the card, it only took minutes. BannerBuzz was very easy to work with and correct the minor mistakes. Really good communication.
Very easy to design the card
I order a "reflective street sign". After exploring their site, I saw they had lots of options. I was looking for personal street sign with my family's name on it. This one section that I made my order had numerous photos of what they would describe as the street sign they want to sell to you. Well, the sent me a proof. It was the right lettering but on the website it was the lettering in a white box. I thought okay... yeah that's what I want printed on my green street sign. Nope, showed up a white metal square with the print on it. I contacted them immediately... apparently it's my problem, and they won't do anything to help me out. The websites images that were under that category was "webart". Like alrighty then... guess I'll make sure to never spend money there again and make sure others know what they are dealing with.
Seems easy if they send me info to get proof and proper cards
Seems easy if they send me info to get proof and proper cards
Product was great, and at a fantastic price. However, shipping took a week longer than stated.
So far, so good!
I had to try and check out several times. Finally gave up and then only when i received an email asking me to "check out" did it go through.
Hello Tina. We apologize that you faced difficulty while trying to complete checkout. Besides providing high quality products, we also want to ensure an easy ordering process.
We have shared your comments and order details with our technical team so they can look into this and fix if something is wrong. Typically, using a different browser or clearing your browser's cache & cookies also resolves the problem.
We are glad you liked your custom lanyards! Thank you for choosing BannerBuzz.
I had to try and check out several times. Finally gave up and then only when i received an email asking me to "check out" did it go through.
I ordered 5 shields as a initial order to try them out for our 3 restaurants. The smallest size aren't tall enough to protect diners. They only come up to your shoulder when seated so essentially useless. I contacted the company but they refused to allow me to return unopened packages to exchange them for a taller ones. The shield are cheap looking and will blow over easily. Zero customer service. Too many options out there to waste your time with this company. STAY CLEAR AWAY!
Hi Tammy. We are truly sorry to note your disappointment. However, we have worked hard to make the order process as transparent as possible. The product is available in five sizes and the size you selected is mentioned on your order confirmation email. We have shipped the size you ordered.
Regrettably, we are unable to accept returns or offer a refund in the absence of any defect or error in the product. This is mentioned in our Terms of Use. Furthermore, we do not stock the clear panel; we custom cut it to the size ordered and then stitch pole pockets. There is also a cost associated with packaging and shipping the product.
We also note that there is no mention of poor product quality in your communication with us so far, in which you were quite willing to exchange it for a different size.
Having said that, we understand that when ordering online anyone can make a mistake so we try to be as flexible as possible. The stand you have purchased is adjustable up to 8 feet height, so you can reuse it. You will need to reorder the panel in the correct size and for this our team has already offered a discount. We regret that you do not find this resolution to be reasonable.
Please feel welcome to write to us at [email protected] if you have additional questions for us. As always we will do our best to assist you.
Good quality I'll say, fast enough delivery, arrived earlier than expected. The only negative part for me was that the color was a bit off
Hello Faisal. Thank you for your feedback. We are glad you like your Reflective Custom License Plate.
Our records indicate that several shade changes were requested on your order and each time we shared the proof with the requested color. The color we have printed is the one shown in the final proof which was approved. Regrettably, colors are notorious for looking different on different computer screens based on the display settings. Additionally, minor color variation is expected from one print media to another.
We appreciate the opportunity to work with you. Thank you for choosing BannerBuzz.
Easy to use website, have not received the final product so I cannot give my final word.
Wonderful bookmarks... I did a trial run and came back to buy a larger order!
Wonderful bookmarks... I did a trial run and am back to buy a larger order!
Horrible company don't ever deal with them! They will make product that is not too what you need and won't take it back. I'm staying have your money they won't return any emails!
Hello Marc. We are sorry to note your disappointment.
One of the products you ordered was Vehicle Lettering, however, not all artwork can be done as lettering. Hence, we sent you this note - "For product #1 and #5... we can't provide lettering products so we suggest you please select clear vinyl with full white ink and die-cut"
Following this, we called you on Oct 5,2020, 12:51 PM to explain this change and received your approval. This change was also mentioned in the subsequent proof we sent, which was approved. We are happy to email you the call recording for your reference.
We are truly sorry we cannot assist you with this concern hope and hope you are happy with the other products you ordered.
I waited 2 weeks longer than what I was told on the phone. I received broken parts which I need replaced but I can't get anyone to call me back after leaving several msgs with the online chat service. 3 broken parts and 1 set of legs missing and nobody to talk to.
Hello Noha. Please accept our sincere apologies for the delay in responding to your complaint. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are sincerely doing all we can to attend to every customer as quickly as possible.
Our records indicate that we responded on 27 October requesting a picture showing the damaged hardware. Upon receipt of the picture on 3 November, we have shipped a replacement within 24 hours. The FedEx tracking page shows it is scheduled for delivery by Friday.
We appreciate your patience and understanding while we worked to resolve this for you.
I like the free shipping offer
My experience was great. Your program was very easy to navigate. Thank You
My experience was great. Your program was very easy to navigate. Thank You
I happy with the looks of the plate, however I did ask twice if the plates were same as issued plates such as raised numbers and letters and told yes. Unfortunately this part wasn't true as the plate is flat.
Shipping was great as it came well b4 expected so zero issues there.
Very easy to choose how to do everything including sending picture of intentions. I'm sure I will be asked where I got this made up and I'll surely tell them. Send along some cards ;)
I ordered an a-frame sign for my sister's business as a gift for my sister. She loved the sign! It's seemed like decent quantity for the price I paid.
I ended up reviewing my order a few times and after every time, I had to retype my name and address, etc.
I little more information about your products and how they are installed or the materials used would be helpful. Very easy site to navigate and shop from. Thanks!
I little more information about your products and how they are installed or the materials used would be helpful. Very easy site to navigate and shop from. Thanks!
Easy process and when I had a question Marshall was extremely helpful. Found this site by accident, but it was exactly what I was looking for. Excited to receive my signage.
Easy process and when I had a question Marshall was extremely helpful. Found this site by accident, but it was exactly what I was looking for. Excited to receive my signage.
The chat thing wasn't the best or very helpful but overall the product looks great and delivery was fast. Hard for one person to set up but do-able.
The chat now customer service thing I don't find very helpful.
They don; t tell you but they make their banners in India with the result that delivery is often late - plus they don; t let you know when delays occurr and their customer swervice is awful - over two weeks they wasted hours of my time with their clunky system which would not load a pdf, then failed to deliver on time and failed to let me know - totally hopeless
Hello Phillip.
We are a global business, based in Georgia, USA. Besides our production units in Arizona and Georgia, we have several other units around the world. Each order is automatically assigned to the most appropriate units based on several factors including existing production queues. This is mentioned in our terms of service and also freely disclosed to anyone who inquires.
Orders are dispatched with sufficient time based on typical transit duration and delivery method selected. Transit delay is outside our area of control, especially in the current pandemic situation that has affected shipping networks everywhere.
Kindly share accurate order details so that we can look into your other claims and respond/assist you accordingly.
Hello Fabiola. We are sorry to note your disappointment and regret any confusion.
The product you have ordered is: https://www.bannerbuzz.ca/reflective-street-signs/p
This is a custom product so we print the artwork you provide. As can be seen in the various templates on the product page, it can be in any color. The artwork you provided has black text on a white background; this is what was shown in the proof and what has been printed.