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BannerBuzz Canada

4.1

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From the business

Banners | High Quality Full color Banners, Custom Vinyl Banner Printing with Heavy Duty 15 oz Vinyl ► $0.99/SF ► FREE Shipping ► 100% Quality, BannerBuzz CA. 3449+ Customers Reviews from Toronto and across Canada.


bannerbuzz.ca
Founded in 2009
Toronto, ON, Canada
How would you rate BannerBuzz Canada?
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BannerBuzz Canada Reviews Summary

The company has established a strong reputation for delivering high-quality products and reliable service, with many customers expressing satisfaction with the design process and the final results. Positive feedback highlights the professionalism of the staff, ease of use of design tools, and prompt delivery. However, some customers have raised concerns about service delays, particularly regarding shipping timelines and issues with replacements, which occasionally lead to frustration. Overall, while the company excels in product quality and customer support, there are areas for improvement in logistics and responsiveness to customer issues.

This summary is generated by AI, based on text from customer reviews

service
110
value
49
shipping
49
quality
316
This company responds to reviews on average within 0 days

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3,962 reviews

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Pennsylvania
1 review
0 helpful votes
Follow Tammy G.
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I ordered 5 shields as a initial order to try them out for our 3 restaurants. The smallest size aren't tall enough to protect diners. They only come up to your shoulder when seated so essentially useless. I contacted the company but they refused to allow me to return unopened packages to exchange them for a taller ones. The shield are cheap looking and will blow over easily. Zero customer service. Too many options out there to waste your time with this company. STAY CLEAR AWAY!

Date of experience: November 17, 2020
Banner B. — BannerBuzz Canada Rep
over a year old

Hi Tammy. We are truly sorry to note your disappointment. However, we have worked hard to make the order process as transparent as possible. The product is available in five sizes and the size you selected is mentioned on your order confirmation email. We have shipped the size you ordered.

Regrettably, we are unable to accept returns or offer a refund in the absence of any defect or error in the product. This is mentioned in our Terms of Use. Furthermore, we do not stock the clear panel; we custom cut it to the size ordered and then stitch pole pockets. There is also a cost associated with packaging and shipping the product.

We also note that there is no mention of poor product quality in your communication with us so far, in which you were quite willing to exchange it for a different size.

Having said that, we understand that when ordering online anyone can make a mistake so we try to be as flexible as possible. The stand you have purchased is adjustable up to 8 feet height, so you can reuse it. You will need to reorder the panel in the correct size and for this our team has already offered a discount. We regret that you do not find this resolution to be reasonable.

Please feel welcome to write to us at [email protected] if you have additional questions for us. As always we will do our best to assist you.

Canada
1 review
0 helpful votes
Follow Faisal C.
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Color was off
November 23, 2020
Updated review

Good quality I'll say, fast enough delivery, arrived earlier than expected. The only negative part for me was that the color was a bit off

Date of experience: November 15, 2020
Banner B. — BannerBuzz Canada Rep
over a year old

Hello Faisal. Thank you for your feedback. We are glad you like your Reflective Custom License Plate.

Our records indicate that several shade changes were requested on your order and each time we shared the proof with the requested color. The color we have printed is the one shown in the final proof which was approved. Regrettably, colors are notorious for looking different on different computer screens based on the display settings. Additionally, minor color variation is expected from one print media to another.

We appreciate the opportunity to work with you. Thank you for choosing BannerBuzz.


Easy to use website, have not received the final product...
October 31, 2020
Previous review

Easy to use website, have not received the final product so I cannot give my final word.

Date of experience: October 31, 2020
Canada
1 review
0 helpful votes
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Author Giveaway Bookmarks
November 7, 2020
Updated review

Wonderful bookmarks... I did a trial run and came back to buy a larger order!

Date of experience: November 7, 2020

Wonderful bookmarks...
October 23, 2020
Previous review

Wonderful bookmarks... I did a trial run and am back to buy a larger order!

Date of experience: October 23, 2020
Canada
1 review
1 helpful vote
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Horrible company don't ever deal with them! They will make product that is not too what you need and won't take it back. I'm staying have your money they won't return any emails!

Date of experience: November 3, 2020
Banner B. — BannerBuzz Canada Rep
over a year old

Hello Marc. We are sorry to note your disappointment.

One of the products you ordered was Vehicle Lettering, however, not all artwork can be done as lettering. Hence, we sent you this note - "For product #1 and #5... we can't provide lettering products so we suggest you please select clear vinyl with full white ink and die-cut"

Following this, we called you on Oct 5,2020, 12:51 PM to explain this change and received your approval. This change was also mentioned in the subsequent proof we sent, which was approved. We are happy to email you the call recording for your reference.

We are truly sorry we cannot assist you with this concern hope and hope you are happy with the other products you ordered.

Canada
1 review
0 helpful votes
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No response from company after product delivered
November 11, 2020
Updated review

I waited 2 weeks longer than what I was told on the phone. I received broken parts which I need replaced but I can't get anyone to call me back after leaving several msgs with the online chat service. 3 broken parts and 1 set of legs missing and nobody to talk to.

Date of experience: November 1, 2020
Banner B. — BannerBuzz Canada Rep
over a year old

Hello Noha. Please accept our sincere apologies for the delay in responding to your complaint. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are sincerely doing all we can to attend to every customer as quickly as possible.

Our records indicate that we responded on 27 October requesting a picture showing the damaged hardware. Upon receipt of the picture on 3 November, we have shipped a replacement within 24 hours. The FedEx tracking page shows it is scheduled for delivery by Friday.

We appreciate your patience and understanding while we worked to resolve this for you.


I like the free shipping offer
September 14, 2020
Previous review

I like the free shipping offer

Date of experience: September 14, 2020
Canada
1 review
0 helpful votes
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My experience was great..
November 1, 2020
Updated review

My experience was great. Your program was very easy to navigate. Thank You

Date of experience: October 31, 2020

My experience was great..
October 11, 2020
Previous review

My experience was great. Your program was very easy to navigate. Thank You

Date of experience: October 11, 2020
Canada
2 reviews
0 helpful votes
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License plate
October 22, 2020
Updated review

I happy with the looks of the plate, however I did ask twice if the plates were same as issued plates such as raised numbers and letters and told yes. Unfortunately this part wasn't true as the plate is flat.
Shipping was great as it came well b4 expected so zero issues there.

Date of experience: October 22, 2020

Very easy to choose how to do everything including...
October 7, 2020
Previous review

Very easy to choose how to do everything including sending picture of intentions. I'm sure I will be asked where I got this made up and I'll surely tell them. Send along some cards ;)

Date of experience: October 7, 2020
Canada
1 review
0 helpful votes
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Great product
October 5, 2020
Updated review

I ordered an a-frame sign for my sister's business as a gift for my sister. She loved the sign! It's seemed like decent quantity for the price I paid.

Date of experience: October 5, 2020

I ended up reviewing my order a few times and after...
September 20, 2020
Previous review

I ended up reviewing my order a few times and after every time, I had to retype my name and address, etc.

Date of experience: September 20, 2020
Canada
1 review
0 helpful votes
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Good experience would certainly order again!
October 5, 2020
Updated review

I little more information about your products and how they are installed or the materials used would be helpful. Very easy site to navigate and shop from. Thanks!

Date of experience: October 5, 2020

I little more information about your products and how...
September 20, 2020
Previous review

I little more information about your products and how they are installed or the materials used would be helpful. Very easy site to navigate and shop from. Thanks!

Date of experience: September 20, 2020
Canada
1 review
0 helpful votes
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Efficient and professional
September 28, 2020
Updated review

Easy process and when I had a question Marshall was extremely helpful. Found this site by accident, but it was exactly what I was looking for. Excited to receive my signage.

Date of experience: September 28, 2020

Easy process and when I had a question Marshall was...
September 11, 2020
Previous review

Easy process and when I had a question Marshall was extremely helpful. Found this site by accident, but it was exactly what I was looking for. Excited to receive my signage.

Date of experience: September 11, 2020
Canada
1 review
0 helpful votes
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Quick delivery
July 21, 2020
Updated review

The chat thing wasn't the best or very helpful but overall the product looks great and delivery was fast. Hard for one person to set up but do-able.

Date of experience: July 20, 2020

The chat now customer service thing I don't find very...
July 11, 2020
Previous review

The chat now customer service thing I don't find very helpful.

Date of experience: July 11, 2020
GB
1 review
1 helpful vote
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They don; t tell you but they make their banners in India with the result that delivery is often late - plus they don; t let you know when delays occurr and their customer swervice is awful - over two weeks they wasted hours of my time with their clunky system which would not load a pdf, then failed to deliver on time and failed to let me know - totally hopeless

Date of experience: July 3, 2020
Banner B. — BannerBuzz Canada Rep
over a year old

Hello Phillip.

We are a global business, based in Georgia, USA. Besides our production units in Arizona and Georgia, we have several other units around the world. Each order is automatically assigned to the most appropriate units based on several factors including existing production queues. This is mentioned in our terms of service and also freely disclosed to anyone who inquires.

Orders are dispatched with sufficient time based on typical transit duration and delivery method selected. Transit delay is outside our area of control, especially in the current pandemic situation that has affected shipping networks everywhere.

Kindly share accurate order details so that we can look into your other claims and respond/assist you accordingly.

Massachusetts
1 review
1 helpful vote
Follow Olena B.
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I have purchased 5 magnets last year from BannerBuzz.

Before ordering I had some doubts about placing magnets on my car. My car is leased and I had to make sure that the magnets are not going to cause any damage (no structure paint changes, no color changes, no scratching etc.) I've discussed this issue with the representative and was assured that placing magnets are not going to make any damages to the color.
I removed all 5 magnets in one year of using them. Here are two pictures of my car now, you all can see there are very visible explicit color changes on every 5 spots where magnets were placed on my car. If I knew that placing magnets on my car would cause such damage, I would never purchase it! I asked the professional advice because I usually trust professionals. The representative should have explained me about the possible damage or at least to let me know company does not have such experience. Nobody told me anything like that to warn me.
I decided to fix the damages before my lease expires, so I went to the nearest body shop to get an estimate. I was shocked that it is impossible to recover the initial color and almost all car has to be repainted!
I think that Bannerbuzz has to compensate me all the expenses, I send them an email. But they just send me back (I copy their answer):
We are sorry for any inconvenience this may have caused, but until now we've never encountered such an incident. Our magnetic signs don't leave any residue or damage the surface after usage. This is the first time we're hearing this. If it were known, then we would have mentioned it online on the website as well. Additionally, if there was any damage to the product we're here until the warranty ends and you've already experienced the same. For any other damage, there might be n number of reasons for which we can't be held liable.
I am going to claim to Court and want to warn everybody ordering BannerBuzz items

Date of experience: January 24, 2020
Missouri
1 review
3 helpful votes
Follow Heather M.
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DO NOT BUY
October 10, 2019

I ordered 3 banners for various events for my company. We order banners fairly often, so we were looking for other suppliers that could deliver quickly. I ordered an 8'x8' backdrop for already existing 8x8 frames. We receive the banners promptly, but the backdrops do not fit on our stand. We measure and the backdrops are actually 7.5'x7.5' and the material does not stretch so there isn't a way to get them on the stand. The answer from customer service was basically that we needed to buy their stands, then it will make it an 8'x8'. What? No. A unit of measurement is standard, and there was no indicator on the product description that it the actual size would be anything different. The actual size of the banner and frame are 7.5'x7.5'. Their product is being falsely advertised and they will scam you out of your money and their customer satisfaction guarantee is a lie. I will post this review on every website I can find (except theirs, it conveniently leaves out anything negative) so people can know what they are getting into.

Date of experience: October 10, 2019
New Jersey
1 review
1 helpful vote
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Refunded
September 13, 2019
Updated review

The company DID act fast and refunded me promptly, wheter on good conscience or to save face. I wont go back again but am glad they handled it.

Date of experience: September 13, 2019

I purchased a simple banner from them and they royally screwed it up. The product sent was lighter in color (nothing like the original picture sent) and had white blotches on it. Second, the item was made of the cheapest material ever, and upon more research I found that the company is actually from India, using a "suite" in Georgia as their main address. STAY AWAY AND GO TO ALLSTATE BANNERS INSTEAD. Now im stuck with this cheap piece of crap and guess what? They offer no help getting refunds and could care less since they are located thousands of miles away. BE WARNED.

Date of experience: September 11, 2019
Florida
1 review
2 helpful votes
Follow Natalya H.
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All reviews on they website is fake. We received a horrible transparent sticker, what suppose to be a window decall. We learn our lesson but we will only hire professionals now. Experience is everything!

Date of experience: September 3, 2019
California
1 review
3 helpful votes
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Horrible Customer Service
September 3, 2019

Didn't get what we ordered and approved and got the run around until I was on the phone with the owner who was just as useless when it came to customer service as his employees. We will never use them again! Save yourself the stress and loss of money and use an actual reputable company.

Date of experience: September 3, 2019
Texas
1 review
1 helpful vote
Follow M H.
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I have purchased a backdrop banner from this vendor. IThe metal frame broke after 2 times as used in only 2 exhibitions. After 20 minutes text chatting and another 15 minutes over the phone with Mr. Lopez (the manager) I was told that they only offer warranty on the fabric but zero warranty on the hardware (what a joke) I wanted to purchase another backdrop but Mr. Lopez refused to offer a discount to make up or the low quality product I bought eeventhoug I am a great customer with multiple purchases. STAY AWAY... and look for a company that operate inside the USA and do care about their customers.

Date of experience: June 29, 2019
Florida
1 review
2 helpful votes
Follow Tazmas T.
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Do not trust this Company they are pure Scammers. They will show you a picture on their web site and will send a complete different product.
I ordered this https://www.bannerbuzz.com/signicade-deluxe-black/p and paid 56.00 dollars they sent me 2 piece of printed paper 2 by 3 wort a dollar each a the dollar store.
They refused any return and refuse to refund me despite the policy displayed on the website.
If this review does not appear I will make sure its shown somewhere else all over the social media and on google reviews.
What is the BannerBuzz' return policy?
If there are any errors on our part after the art work has been approved, BannerBuzz will send a replacement banner with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced banner. All returns must be reported within 7 days of the delivery.
Do not trust them, they have no customer service, their call center is based in India they do not even speak English you can not understand them.
Please save your money

Date of experience: May 26, 2019
Colorado
1 review
0 helpful votes
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Table Cloth
April 10, 2019

I rejected my design multiple times as it seems the designers couldn't understand how I wanted it, even though I attached my own 3D image that they were supposed to use as reference (it was supposed to make things much easier. In theory). They got it right on the 3rd or 4th time and I had to pay an additional $10 because they said they had to modify the resolution of the Logo.
I was content with the final product, the price and the shipping method. My company's table cloth turned out really nice, actually.
If you have the time and patience to deal with them, you might be happy with the result!

Date of experience: April 9, 2019