BanggoodReviews 3,246

After very numerous purchases to various dealers I have made on the internet for some 16 plus years [ I maintain a 100% positive rating ]. this is the first time I have had to make a complaint. Received defective item. Requested replacement of 6.88 item. Was told to send picture. I did however explaining it would show nothing since the laser did not work on a boresight. They then wanted a video. I explained again it was ridiculous that a video could show nothing [ no moving parts ] except what the picture showed--nothing but the item. Suggested they should simply request a return at their expense since they sent a defective item but it was unreasonable for the shipping would closely equal the price of the item. After numerous emails it was as though they listened to nothing I said--just same message wanting a video. It was oblivious stall techniques were being user to wear me out. I highly expect if they received a video showing nothing they would want another. What a shame a company would resort to this type of exchange for such a simple and inexpensive item. They wasted more time sending emails and expecting me to do the same than the item was worth. I highly suggest you consider this before ordering anything from them.

*******@att.net

We all know that if you live in USA it will take time to receive your items if you buy online from a site located in China. That's no surprise. What came to a surprise is that I bought something from this site and they did not have it in stock and needed to wait. Because of that I cancelled that order and bought something else from the same site. I was told that my original order had been cancelled and that I did not need to worry if I bought a different item. Well... Of course I received the newer item that I purchased which was more expensive ( no problem). The problem is that a week later I received the item that I cancelled and saw that they had taken the money from my account after I cancelled weeks ago. When I talked to someone and explained and told them the exact day and time I cancelled, they could not find the cancellation. Just beware and I would not take a chance on spending too much money with them or giving them my financial account information. They take what they want. I think that now I will just spend my money in USA, though I might spend a bit more, it comes out to be less when I don't lose money. Good luck to all.

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I responded, lets see what happens!

I have had several bad experiences with this supplier. Recently I purchased a cover for my computer tablet. It arrived damaged as it was pathetically packaged. My several requests for a refund were met with offers of points or a refund for 15% of the purchase price. I note I did pay for transit insurance on the item.

They are a joke! I accept they do sell some reasonable product; but there customer service is "ABSOLUTELY PATHETIC"

UPDATE - after 6 emails and wasting a lot of time, I did receive a refund for the damaged goods I received. I have NOT changed my opinion that there Customer Service is absolutely pathetic.

Bang Good is absolute joke. This website purely operates on preorders, without any control regarding dispatch date. My item (*******) supposed to be in stock (EU warehouse) and should be delivered within 1-2 days. Four weeks passed and I am still waiting... Customer service replied after 4 days that item is not in stock, that`s it. Honestly if I knew I would gladly paid those £15 more and buy it trough Amazon. If you have deal buy it via Gear Best at least they can give you fairly real estimation. All potential buyers! You have been warned.

Quick reply on Bang Good rep answer:
Why are you lying your customers selling things not existing in your stock? Would it be better to give them real dispatch estimation, so they could decide? I am going to report this to Online Shopping Fraud website and strongly advise other to do the same.

This is now my second purchase through banggood. The first time I bought an MP3 player worth approx $70. The shipping was standard but INSTEAD they bungled the order and it took well over 2 months before I had it. Ok so annoyed but still arrived.

THEN. Over the weekend I ordered a Z1 Smooth Gimbal. I used a family credit card that ALSO shared my last name, so it was pretty obvious. I needed the product urgently so I even paid for express shipping. Great!

First of all they sent back an email TWO DAYS LATER saying, can you please send through your ID. Ok? No problems I went ahead and did that.

Then today they send me another email asking for more ID, and I'm really starting to get annoyed. But I agree, fair enough I'll just do this and get through it.

Then just out of curiosity I message the support through chat and I'm talking and they are taking over 2 minutes to reply to my messages! Terrible service.

THEN they tell me "Delia" the support agent, that my payment has been DECLINED! No one ever sent me an email saying the payment declined. As of this moment I am struggling to get a reply from Banggood support.

Very disappointing.

Why is customer service so bad, I have bought 2 things about 3 months ago and none have arrived, I left bad rating and they did not care. I will never buy again and I will tell everyone not to buy... DISGUSTING service

I ordered some items from them 6 weeks ago and counting. My requests for a refund are consistently deflected by asking me to investigate where the shipment may be (that's not my job, duh) or wait.

Now I'm going to have to get in touch with my cc company to see if I can do a chargeback and contact the consumer council in Hong Kong to see if they can help. This is an aggravating experience that obviously nobody wants.

I would strongly advise avoiding this company and instead dealing with amazon, ebay or other reputable companies that have proper policies in place that protect consumers.

I have very bad experience from the customer service of banggood. I bought a tablet from banggood which arrived ok but after 10 months of use the mini usb port got faulty with result not to be able to charge my phone. After a few emails and calls to banggood customer service eventually they accepted to send them back my tablet for repair as it was still under the one year warranty. Initially they told me that they would fix the tablet and send it to me within a month. After tones of emails they told me it will take maximum two months. Till this day is almost two and half month and still havent received my tablet back. The customer service response is very slow and is like copy paste ( Do not worry the tablet will be fixed and returned to you). Obviously they will never return the tablet. I regret the moment that i decided to trust them and send them my tablet to be fixed instead of trying to fix it locally.

I will never buy anything from this company. The after service is terrible and they are not trustworthy. Better spend your hard earn money elsewhere.

Nikos

Bang good is like every other site it is a platform where sellers and buyers come together. Just think of it as another eBay The only problem with this site is unlike eBay and most of the other better sites like eBay and Amazon is that they have ways of screening out scammers now don't get it twisted bang good is a legit site but they don't really screen out for scammers and con artists so you have to do your own homework. No I don't know about their refund policy but I'm sure you do have to pull teeth in order to get your money back unlike eBay and Amazon I really feel bad that I gave those bad reviews but there was no other way to sum it up. Once again I have ordered from the site and got my stuff it just takes a long long time because most of the stuff is coming from China and the parcel system has to go through customs and that can take awhile but other than that this site gets two-and-a-half 3 stars at most

I made an order 6 weeks ago and up to now I did not receive the item! When I contact BangBAD customer service! They ask me to wait 3 days and then contact them again if i still didn't get it! EVERYTIME they say (We hope you wait) W*F!
And for this dude who will reply to my review saying sorry and pla pla pla here's the
Order No. *******

I would caution you about buying anything from China. I purchased this unit as new via Bang Good's website paying it using PayPal and received a used unit. The unit cost was $69.99 but trying to return it to Hong Kong costs $120.00. After much argument with PayPal I got a credit without having to spend $120.00 for the return (only because I have used PayPal since 2001). Lesson learned, DO NOT buy anything from China and especially from Bang Good. Just saying... China is now 1950-60's Japan, shipping junk into the US market. The company name is indicative our what you experience will be...

Michael Wilson