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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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Customer service is fine but the service is really bad! I ordered last aug 19 it's now oct 12 and my item is still not here. I keep getting the same email telling me to be patient. First time this happened to me. Bad bad... stay away from bangood!
So it's been two months, filed a dispute to paypal wanting my cash back so banggood wanted the drone back so i did send it back but when it got to china it sat at the depo and then got sent back without being delivered, i've sent msg's to banggood about this and no reply after 24 hours, paypal voted in banggoods favor and i've lost $630 even though the drone was damaged in transit as they said they test all the drones, i tried to file a claim for the insurance i took out for transit insurance but they still wanted the drone back, not only is this company fraudulent but they lead you down a long road just to keep their money. So now i have a busted drone because of their shipping options and i've lost $630 AUD
****
Insurance entitles your order to be quickly refunded or resend if your package is lost or arrives faulty.
And according to the result of the dispute in Paypal, we will return the whole refund to you after we get the parcel. ****
The fact it sat at the depo they couldn't deliver to the address because to them the address never exists otherwise it would of been delivered
Dear Aaron W,
So sorry for any inconvenience we caused.We checked the item carefully before shipping, so the problem might caused during the long time delivery.The drone belongs to expensive item, so we tested all of them before selling. But you have the right to ask refund or resend when there is something wrong with your item.We declared the shipping address on the help center, so there is no problem if you wrote the return address accordingly. But we promise that we would refund to you when we received the package, please do not worry about it. Please click here for more information about the return policy: http://www.banggood.com/Toy-and-Hobbies-Return-Policy_hi591 Thanks for your kindly understanding.
Best regards,
Banggood Team
Bought s7edge case and guess what headphone jack was well covered cant even use side switch/button. Never again
Dear Lucio m,
So sorry for any inconvenience caused. S7 edge case is very popular on our website. We sold a lot of pieces of this case and haven't heard that headphone jack was well covered cant even use side switch/button.So could you please send the pictures to [email protected] to show the details of your problem.If the problem was as you said, we will find a reasonable solution for you. Also, there is a possibility that we sent you the wrong item. Looking forward to your reply.
Best regards,
Banggood Team
Very poor service and even poorer quality of goods. Three months ago I bought an android TV from them, it took a month to receive it but they hadn't put in the correct AC adapter! After a few weeks of back and forth communication they finally agreed to send me a USB cable to connect with because for reason they would not send me the AC adapter. Another month to receive that to finally find out that the unit did not work! Its been a week already that I am trying to get a new unit sent to me or get a refund to no avail. When they finally did respond, all they sent me was a link to upgrade the software on a unit that does not work! Three months and still nothing to show for it!
If you have time and money to waste go ahead and order from them, otherwise stay clear of Banggod and choose anyone else!
Dear Bill A,
So sorry for any inconvenience caused. About the adapter, if we sent you the wrong model, we should resend the right one to you as soon as possible. Also, if the unit doesn't work, and you have already tried to upgraded the software but didn't work, either.We should give you a reasonable solution instead of doing nothing.So could you please tell us your order number, we will check it for you and reply you as soon as possible. Thanks for your kindly understanding.
Best regards,
Banggood Team
I should say I am glad that it was a small purchase that I made so I doesn't lose alot. I buy alot of stuff on ebay and these guys used to sell on there. Now I know why they are no longer on ebay. Just a guess but I'd say they got so low in ratings they couldn't sell any more. So be advised that you don't have the ebay protection and you might order small so you don't lose much. I did order through pay pal so I can file a complaint with them. I wonder if pay pal will stop letting them use it if complaints reach a certain level? If you can't afford to lose the money or really need the item I would go elsewhere
Dear Scott k,
Firstly, thanks for your support and your kindly criticism and suggestion. Secondly we are kindly inform you that we still sell products on Ebay. But our core has been transferred to Banggood website since our own platforms have been developed more and more maturer.
Banggood always put the customers'needs at the first place, and we are trying best to provide better products with lower price. Also, we are willing to take responsibility when customer ask for help when they had problem. There are still a lot of things need we learn, and we believe that we will do it better in the future.If you need any help, please let us know. Thanks for your kindly understanding.
Best regards,
Banggood Team
I ordered 2 things from this website, a tank top and a pair of snow boots, I received the tank top, it came x large, I were a lg and it's too small, I have been tracking my boots, said it was shipped Sept 29th 2016, but there was no carrier that had my package, I tried to call them but phone is not in service, I received an email claiming I had insufficient funds, but my bank statement claims otherwise, there were funds at the time of the purchase, it is now Oct 7, th and I still have not received my boots. DO NOT! I REPEAT DO NOT BUY ANYTHING FROM THEM, THEY ARE RIP OFFS
$#*!ing $#*!s
Dear Ann B,
So sorry for bringing you an unhappy shopping experience.It usually takes 7-25 business days for shipping if you chose the Air Parcel register. You could track it on your Banggood account or www.17track.net.We will resend or refund to you if you didn't got your package within 25 30 business days. Thanks for your kindly understanding.
Best regards,
Banggood Team
I made a purchase and they decided to send it to a totally different place after many emails I they asked me to make another purchase and when the old one gets back to them they will refund, once more the new item shipped to a nother address, it wasn't on my paypal or in my profile, just a random address, now one accepting to refund or send a replacement, so, it is a fraud and my advice to you dont buy anything from them
Dear Mustafa,
So sorry for any inconvenience caused.we never have this kind of problem happened, we will never revise your shipping address without your permission.So could you please tell us your order number, we will have a check to see if the problem was caused by our system or anything wrong with the information. You could contact our customer service directly. Http :// www.banggood. Com/Contact-Us_hi111 Thanks for your kindly understanding.
Best regards,
Banggood Team
Order arrived damaged. Wrote them a note, per their policy. They took 4 days to respond, rather than promised 24 hours. In their response they offered parts for me to fix the item myself. Sent them another note asking to replace the item rather than ask me to fix it. Another 3 days, no response. Online chat support told me to wait and that I'll get a response in 24 hours. It's been 48 since then and nothing.
Dear Len S,
So sorry for any inconvenience caused. Please accept our sincerely apology for the delay of reply.We have a return policy for almost every circumstance. For the DOA item, you could return it to us when we confirmed the problem. Offering parts for you to fix the item is one of the solution if the shipping fee is expensive than the price of product. But if you are not satisfied with this solution, you have the right to ask to replace the item.So could you please contact us again or tell us your order number, we will deal with is as soon as possible. Thank you so much!
Best regards,
Banggood Team
UPDATE 2: Finally a month after and after a dozen emails i got a full refund.
UPDATE. After writing this review they offered me a refund or a resend. 5 days have passed and today they sent me an email telling me to check with the post about the watch I received a month ago!
Their customer service is a joke. I have never complained about not receiving the watch. They will do anything not to refund me.
I bought a No1 G5 smartwatch from Banggood.(Order: *******) Delivery was fast, but after 5 days of use the screen started blinking on and off and sometimes stayed off and the heartrate monitor stopped working. The battery wouldn't last more then a few hours making the watch competely unusable.
I contacted customer service and they asked me to send a video showing the problem. I sent them the video they replied after 4 days with a solution! They told me to charge and restart the watch! I informed them that i had tried it already with no luck.
Several days later and after sending them a couple of mails, they told me to update the watch with the newest firmware. I did, but it didn't fix the problem.
After that they stopped replying to my emails but i kept insisting and days after they offered me a 50% refund!
I payed the full price for a defective item so the least i expect, is a resend or a full refund. I haven't heared from them since. They will not reply to any of my emails and i am stuck with a useless smartwatch.
My advice is to stay away from them. It has been nearly a month sending emails back and forth leading to nowhere. The most anoying part is that they are avoiding me.
Dear Dimitris Z,
So sorry for any inconvenience we caused.We checked the item very carefully before shipping. But since the item was stopped working already, we should follow the Banggood Guarantee to help you to solve the problem. According to our policy, we should offer you a full refund or resend a new watch to you. Could you please tell us you want to refund or resend.We will issue your case as soon as possible when we got your reply. Looking forward to your reply.
Best regards,
Banggood Team
Just ordered a couple of items from the site in September and when arrived I received 2 identical shipments. Needless to say I ordered only one set. When checked I noticed there was another order 2 minutes after the one I placed my order. Contacted CS, got an email back from Sabrina where she was asking me to keep the parts and sell them if I don't need them. I said no. The next she offered that I ship the stuff back, but have to pay shipping. I said no. The last e-mail from Sabrina says that I ordered it twice so it is my fault. Why would I order it twice?! 2 minutes apart?! Have nothing better to do with my time? They have no idea how this works in US. Stay away for your own "Good"
Dear K L,
So sorry for any inconvenience caused.We are kindly inform you that we will never charge you twice if you just order one, you might placed the order twice time accidently.So could you please tell us your order number, we will check it for you, If the problem was caused by us, we will take the responsibility and solve your problem as soon as possible. Thank you so much!
Best regards,
Banggood Team
I paid for original EKEN H9, but received (after 1 month) a FAKE cheaper camera. I returned back the item, with a cost of shipping of 20$.( they refund max 10$ of the shipping cost)!
After 2 months, I haven't my money back and no answer from support.
Don't Buy!
Dear ar d,
We are sorry for any inconvenience we caused.We have a return policy for almost every situation. For the wrong item, if return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. About the refund process, it usually takes 2-3 business days for the Paypal, and about 2 weeks for the credit card.So could you please tell us your order number, we will check it for you and reply you as soon as possible. Thank you so much!
Best regards,
Banggood Team
These people are from China and there is no way to contact them with a problem. They do not answer emails, there is no toll free number and when you try to chat they answer after you are done waiting and do not respond after that
Dear Denise L,
We are sorry for leaving you a bad impression. Banggood is a friendly and competent organisation; we aim to answer your question in the fastest time possible. Our help center is designed to answer the most common question instantly; if you cannot find answers there or have any comments or suggestions we welcome you to contact us directly.
Banggood is a professional foreign trade company, we always put customers' needs at the first place. Please accept our sincerely apology for the delay of reply. Also, could you please tell us your order number, we will check your case and we will make compensation for you if the truth is as you said. Looking forward to your reply.
Best regards,
Banggood Team
I have been a customer of banggood.com site for few years and i have noticed that their customer service, selection of their items and in some case the quality of their products have decreased since less than a year ago. I ordered an electronic device and not only they sent me the wrong item but also it was a faulty one. I contacted the customer service, and sent them photos and they asked for a video clip. I went through the pain staking process of a demonstrating the problem in a video clip & uploading it for them. Yet they were not satisfied and were kicking the can down the road. After over 8 days of sending e. Mail back & forth, they asked me to send the item back to them but they said that i had to pay for the costs ( for sending the wrong and faulty item). I understand and completely agree with one of the earlier reviewers who had the same experience as myself. They said that they would pay 50% of the shipping cost if the cost is between $15 to$40. I was really annoyed because the item went to through the customs when it arrived, the packaging was very poor, they sent the wrong item ( maybe deliberately) and it was also faulty and i lost so much time. All the business that i had done with them in the past obviously meant nothing to them. After sending the item back i decided to stay away from them and take my business somewhere else.At least when customers buy an item on e. Bay, some sellers offer to refund the customers fully if the item is defective, or they ask them to send the item back and the sellers cover the return shipping costs in many cases. I bought some items on e. Bay from China and in few cases the items were not as described, and they asked me to ship the item back and they also refunded me for the shipping cost. If banggood.com wants to stay in business for long then they should change their attitudes and get their acts together. By the way they did not publish my honest review about the item on their website because it would be embarrassing or too bad for their business.
Dear korosh s,
Firstly of all, please accept our sincerely apology for all those inconvenience we caused. All of our products were checked strictly before shipping, the damage might be caused due to the long time delivery. About the faulty item, if the products malfunctions (except for reasons caused by incorrect usage and accidental or intentional damage) within 90 days after shipment (The order shipment date and order notification are provided to you by email) the customer may mail the products back to us. Once we receive and approve the return a Full refund or replacement will be offered and a shipping cost reimbursement will be issued when you provide us a receipt of the shipping chargers you paid to send it back to us. (available tracking number or a screen shot of shipping receipt).
Anyway, we have no excuse to find any reason to shrink the responsibility of solving problem. Could you please tell us your order number, we will confirm the truth again to see if there is any unreasonable solution there.We promise that we will give you a reasonable solution. Thanks for your kindly understanding.
Banggood always welcome suggestion and criticism, we will spare no efforts to improve our service.
Best regards,
Banggood Team
Prefer to give. O stars ordered over a month ago haven't received yet and won't respond to emails! Not sure what else to do now server not responding at all! Very frustrated and disappointed! Terrible way to do business!
Dear Erin L,
So sorry for bringing you an unhappy shopping experience.We usually ship your order within 2-3 business days after you paid. But there might be a litter bit delay due to the back order, Also, there are many uncontrolled factors like customs, weather and so on will affect the efficiency of shipping. Could you please consult with your local post office to see if the package is already there. This situation happens sometimes.If you still cannot find your package, feel free to contact us, we will give you a reasonable solution.So please contact us directly to tell us your order number, we will check it for you and reply you as soon as possible.We will try our best to improve our customer service. Thank you so much!
Best regards,
Banggood Team
I bought shoes and a dress and needed to return for bigger size. The problem is... there is no way to return them. There is no packing slip, their site says you have 3 days to get them in the mail to be able to exchange and their site says if you fill out a form a return label will be emailed to you. I did and it never happened. I tried live chat and the person obviously didn't understand English and they just stopped chatting and got off line when I said I needed a return label. All of their clothes and shoes run small and you have NO recourse if your stuff does not fit.
Dear Phyllis L,
So sorry for any inconvenience we caused, we have a return policy for almost every situation. About the size, we have listed all the details about item sizes on the related product page. If you find the size do not fit, please check our description and your order information first.
1) Size not as ordered: You can contact with our Customer Service directly for a full refund or a correct size for free.
2) Size as ordered but does not fit: Size may be 3cm/1.5 inch inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases you would be responsible for all shipping fees incurred.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
So could you please tell us your order number, we could check it for you if we sent you the wrong size or there is something wrong with the size chart. For more information about the return policy, please click here: http://www.banggood.com/Clothing-and-Apparel-Return-Policy_hi533
Best regards,
Banggood Team
I purchased a signal generator which arrived with defective software. I sent in a request for a replacement cd. Following this I received multiple e-mails stating that they could not reach me by e-mail followed by others asking for photos of the problem. Hard to photograph software! Tried their chat line. This went from the sublime to the rediculous. Continually asking me to send a photo of the problem and restating that they could not reach me by e-mail. Never again and I would highly recommend that others stay away from this organization.
Dear John W,
We are sorry for any inconvenience we caused. All of products are checked well before shipping, the damage might be caused due to the long term delivery. About the defective item, 1. Make a video or photo showing the issue & apply after-sales service in my order.
2. We will Contact you for more information or give you a response about your claim within 2 Business days. 3. If it is covered under our Guarantee; you will likely be asked to return the product to us. Responsibility for the payment of shipping charges is determined on a case by case basis; usually the shipping costs for warranty claims are shared between Banggood and the customer. For more information, please click here: http://www.banggood.com/Banggood-Guarantees_hl105
We promise that we will take the responsibility to help you solve the problem when we confirmed the truth. Thanks for your kindly understanding.
Best regards,
Banggood Team
The camera resembled the authentic but the battery and firmware did not. Shooting a video resulted in stuttering.
Furwther an eu warehouse purchase results in the same return address in china, and paypal in their infinite wisdom require tracking to that address at buyers cost to return the fake item that banggood sells.
Amazing how paypal registered sellers are allowed to get away with a non uk/ eu return address! Even for eu purchases!
Dear Bas l,
We are sorry for any inconvenience caused.We checked the products well before shipping, so the damage might be caused during the long time delivery.We could promise that if the problem was caused by us, we will take responsibility to slove the problem. About the return policy, we added the Return Address with EU warehouse.If your product had any problem, which bought from EU warehouse, the customer could return the defective item to EU warehouse to reduce the expensive shipping fee. For more information, please click here: http://www.banggood.com/Return-Policy_hl104 Also, you could tell us the order number, we could recheck it for you, see if there is any unreasonable solution. Looking forward to your reply.
Best regards,
Banggood Team
Bought a milling cutter but it was defective. Asked for refund but response was "no result" and no more action can taken. Worthless protection. Dont buy from banggood.com
Dear robert s,
Deeply sorry for leaving you a bad impression.We have a professional customer team in Banggood, they will provide you technical support when there are some problem with your item. Also, we have a Banggood Warranty, we stand by our great products and prices, 3 Day Product Guarantee - If your order arrives damaged, not working or not as described please contact us within 3 days of receiving the product. We will usually resend the order or offer you a full refund. Could you please tell us your order number, we will recheck your case to confirm the truth and reply you within 2 business days. Thank you so much!
Best regards,
Banggood Team
Plus size lace bras that I purchased were soooo Tiny, not even close to a 3XL they ended up fitting my size 12 daughter. Not really plus sizes. Sizing very small.
Dear Lynne C,
Deeply sorry for any inconvenience caused. About the size, we declared on the product page that size may be 2cm/1 inch inaccuracy due to hand measure. These measurements are meant as a guide to help you select the correct size. Please take your own measurements and choose your size accordingly.we cannot accept responsibility for incorrect purchases. But, could you please send us the picture to show if we sent you the wrong size, if we did, we will take responsibility and give you a reasonable solution. Also, we will reflect your review to related staff and revise the product details as soon as possible. Thanks for your kindly understanding.
Best regards,
Banggood Team
Ordered a multifunction bag - strap was missing but customer service sent out a replacement. The bag loop broke within 5 weeks. Not happy with the product but customer service gave me a part refund.
Dear Meryl T,
Thanks for choosing Banggood and we are sorry for any inconvenience we caused. All of our products are checked well before shipping and Banggood always try its best to find the better products with lower price. Please accept our sincerely apology for the substandard quality product and thanks for your kindly understanding about our solution. Please tell us the product name or your order number, we could reflect this situation to related suppliers. Thanks for your kindly cooperation.
Best regards,
Banggood Team
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Dear Cai B,
So sorry for any inconvenience we caused.We usually ship the order within 2-3 business days after customer paid.It will be a little bit delay if the item was sold out in your order. Also, here are many uncontrolled factors like weather, customs and so on will affect the efficiency of delivery, so if you didn't receive your package within regular time, you could consult with your local post office to see if there is anything wrong with your order.If you did so and didn't find the package either, feel free to contact us, will refund or resend it to you. Looking forward to your reply.
Best regards,
Banggood Team