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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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Bought a 500mW laser. The photos clearly showed 5 screw-in lenses (filters). The laser arrived without the lenses. Banggood gave me a lame excuse about fine print. Caveat Emptor.
Banggood replied privately to me saying: "For the product in your order *******, what parts included is subject to the description on product details."
They totally ignored the fact the photo included the lenses. They ignored the fact that the lenses were an integral part of the laser.
Buyers be careful. These people are without honour.
Order ******* of 2 items received,
1) Brushless motors shipped were not as ordered, I ordered with jst plugs, Bandgood sent motors with no plugs. Customer service argued with me via email, never heard back and no action was taken to replace items with what I ordered.
2) FPV monitor defective. Brass insert for tri-pod mount spinning in housing, took pictures and emailed to your support staff per their request, 4 days later and no response. Having waited for this monitor for 3 weeks combined with no after purchase support as advertised, I have repaired the unit for use... something a customer should never be expected to do.
Order *******,
Paid for expedited shipping and selected tracking, items shipped with no tracking.
Banggood, if you continue to fail at understanding your customers expectations by region, you will fail at your attempt to be a global retailer.
The bitterness of poor quality/customer service will always be remembered long after the cheap purchase price is forgotten.
Author Unknown
Dear Brent S,
Sorry for any inconvenience we caused. For your order 17966874, if we shipped the wrong item to you, or there are some problems with your item, please send the pictures or video to [email protected] to show the details of your problem, our professional customer service will provide you some technical support and give you a reasonable solution.We checked the email record, we replied you and please check your email box as soon as possible.
For your order 18999843, it was shipped on 2016/09/24 via Singapore EMS, the tracking number is 7816662361. You can track it on "My Acccount--Tracking my order"or http://www.dhl.com/en/express/tracking.html?AWB=7816662361&brand=DHL.Hope you can receive your package as soon as possible.
Bangggood always welcome customers' kindly suggestion and criticism.We will rethink ourselves and improve our service in the future.
Best regards,
Banggood Team
They give you the run around I ordered 2 back packs been over a month. They mest up on the address because I gave them everything right now its being returned to sender which is bangood. I can't get my money back or merchandise some Jessy is not clear. DON'T WAST YOUR TIME OR MONEY Buy USA
Dear Carlos J,
We are sorry for any inconvenience we caused. For your order 18045129, we checked that we shipped your order on 2016/08/31 via Air Parcel Register. Also, we are kindly inform you that we didn't find any record that our customer service changed your shipping address, please check it on your Banggood account see if you put the wrong address on there.If not, you could send us the screen shot and we will confirm that.If the package was returned back to us, we could resend or refund to you when we checked. Please contact our customer service online, we will help you to solve the problem. Thanks for your kindly understanding.
Best regards,
Banggood Team
Hi, my order was shipped 27 August 2016 order no ******* tracking number RS*******CN. Still not received! Please get back to me. I am in South Africa. Today is the 22 September, and your tracking number provided doesn't help at all
Dear Lood N,
We are sorry for the delay and the inconvenience caused. There are a lot of factors like customs, weather and so on will affect the efficiency of shipping.We checked the logistics information about your order, it has already arrived at your country, please contact your local post office to see if the package was already there.If you still cannot find your package, please contact us, we will give you a reasonable solution.
Best regards,
Banggood Team
I ordered an expensive drone.
- Day After ordering the drone was 20 EUR cheaper
- my order was stuck at Belgian custom for 3 weeks, had to pay 32 EUR extra
- there was no manual in the box
- the camera of the drone was broke on a wire
After complaint they offered me 20 USD return or replacement for camera.
Dear Sven G,
We are sorry for any inconvenience we caused.We could return the price difference to you if the price was dropped off within 72 hours.And we are sorry for the customs thing, because we could not control that. About the manual, please check the details on the product page, there usually is a video on the product page to show how to operate it.If we missed the manual, please contact our customer service online see if we could send you a web version.If you have any problem, feel free to contact us: http://www.banggood.com/Contact-Us_hi111 Thank you so much!
Best regards,
Banggood Team
I wrote on my parcel not being delivered last week, after being assured that it will arrive in 25 days I am still waiting for it. I can only track it up-to Guangzhou terminal and that is all. I am beginning to get worried as it was a special present for a birthday coming tomorrow.
Dear Admire K,
Thanks for choosing Banggood.We checked your order, it was shipped on 2016/08/30 via standard shipping.It usually takes 7-25 business days for shipping.The logistics information will be delay to updated sometimes so it is no need to worry.If you didn't receive your package within 25 business days, please let us know.We will help you to find a reasonable solution for you. You can track it on "My Acccount--Tracking my order"or www.17track.net.If you have any problem, feel free to contact us: http://www.banggood.com/Contact-Us_hi111 Thank you so much!
Best regards,
Banggood Team
Ordered two Eachine H8 drones for my friend's birthday, order process went smoothly. Then the wait happens. Ordered the item on September 9, get an email on September 20 letting me know that the item is out of stock in the US warehouse and the best they can do is cancel the order and make me buy the item on the China warehouse for the non sale price. Completely unacceptable. See below with images of the email from a customer service rep.
Dear Timothy Z,
We are so sorry for any inconvenience we caused.We totally understand your anxiety mood.We will declare the final delivery date after you paid.The unfortunately situation happened due to the 10th Anniversary Party, but it is not an excuse to shirk our responsibility, we should take a lesson and rethink ourselves. About the dealing process of back-order orders, there will be 3 options for you to choose, wait, exchange and refund, We usually suggest you to exchange another product or wait for the product restock. Cancelling the order is the least thing we want to see.So could you please tell us your order number, we will check it for you and give you some points as a compensation.
Banggood always welcome criticism and suggestion, we will rethink ourselves and optimize the process of dealing with orders.
Best regards,
Banggood Team
Banggood.com really sucks, at least now I have experienced it myself, it's been 34 days I still haven't received my order that I fully paid for on the 16/08/2016 at first they we're replying to my emails using automated reply because I equired twice and received the same exact message. Last Thursday I sent an email on weekend I sent the 3 emails they are no longer replying to my enquiries not even through those crappy automated response, I don't recommend anyone to use their services. Don't buy from them they promised me 0-25 business days to deliver now it's 34day they don't even reply to my emails anymore
Dear Rendani N,
Thank you for your review.Our standard of e-mail replying is 24-48h.If you do not receive our reply, please confirm if it is in your mailbox bin. Also you can send us your e-mail address or order number via PM so that we can check it for your to know more about the situation.
Looking forward to hearing from you and best regards,
Banggood Team
I ordered masks and deep cleaning blackhead from long time ago but until now I didn't get any email from them that they will send or not. I sent more than 10 email to asked them and now no one answer me. Also they already took my $84.00 money. I don't know how much they will take again. So please never buy anything from this website bad and bull$#*!.
Dear Kim Z,
We are so sorry for any inconvenience we caused. Usually, we will send you a confirmation email to you when your order has been shipped.The items will be shipped within 2-3 business days after you paid, excluding the back order circumstance. Also, did you send the email to [email protected], some customer send the emails to the wrong email address, which lead to the delay of reply.So could you please tell us your order number, we will check it for you as soon as possible and find a reasonable solution for you. Thank you so much!
Best regards,
Banggood Team
I ordered over a month ago and haven't received my order. No contact. I've tried to text them but got no answer. Does anyone have a number for them and would it cost a fortune to call them. Worst site I've ever ordered from
Dear Nanci B,
We are so sorry for any inconvenience we caused. We are sorry for the delay. There are many uncontrolled factors will affect the efficiency of shipping. Could you please consult with your local post office to see if the package is already there. This situation happens sometimes.If you still cannot find your package, feel free to contact us, we will give you a reasonable solution. Since you already contacted us before, could you please tell us your order number, we will check it to confirm the truth, feel free to contact us: http://www.banggood.com/Contact-Us_hi111 Thank you so much!
Best regards,
Banggood Team
Last September 16, Ive written here about my failed transaction with Banggood.
I am glad to review back and say that last Sept 21, they were able to refund the full amount.
Thank you Site Jabber, Banggood and the reviewers here. It's always good to have resolutions in every problem.
It would have been best if they remove items that are out of stock to avoid hassles.
Thank you again Banggood.
-----
Dear Nica C,
We are sorry for any inconvenience we caused. Banggood always put customers'needs at the first place, we spare no efforts to provide the best service and good products with lower price. If you had something unsatisfied, please email to *******@banggood.com.We will resolve the issues immediately. Please give us the opportunity to resolve any problem.We will never cheat customer for any reason. Could you please tell us your order number, we will check it for you as soon as possible.
Best regards,
Banggood Team
----Hi Banggood. I have sent an email now and issued my order number. I have sent earlier messages from 11 pm to 3pm yesterday and today until u replied here.
The order number is *******. I have written on Facebook Banggood Fashion and sent a DM as well.
-----
Original review title: It's a scam until they refund my money
Content: as i am new to reviewing, I updated this post and original content got deleted unwittingly.
Issue: A paid expedited shipping of two pairs of shoes which never pushed thru bec of the unavailability of original orders.
Dear Nica C,
We are sorry for any inconvenience we caused. Banggood always put customers'needs at the first place, we spare no efforts to provide the best service and good products with lower price. If you had something unsatisfied, please email to [email protected] will resolve the issues immediately. Please give us the opportunity to resolve any problem.We will never cheat customer for any reason. Could you please tell us your order number, we will check it for you as soon as possible.
Best regards,
Banggood Team
Don't trust these people. They will send you fake and cheap items which will break very easily.
They promised me 18 months warranty on a item and now that its broken they are refusing me a refund or even a replacement.
These people are the worst!
Dear zaza g,
We are so sorry for bringing you an unhappy shopping experience.We have a whole return policy for almost all possible circumstance.If you had something unsatisfied or any problem, please email to [email protected]. We have the professional staff to help you resolve the issues immediately. Also, all of our products are checked strictly before shipping, and we are sparing no efforts to find better product and sell them with lower price.So if you are not satisfied with the solution we gave to you, could you please tell us your order number, we will check it for you and reply you as soon as possible. Looking forward to your reply.
Best regards,
Banggood Team
I placed an order on 22nd August and it was promised that the package will be delivered within 6-25 working days. There is no way to track my package and I havent received anything till now.
I am a very regular online shopper and by far this has been the 1st bad experience I have had with any online shopping website.
Never ever buying with you guys. The worst online shopping website ever.
Dear Nidhi S,
We are so sorry for any inconvenience we caused.We are kindly inform you that there is no tracking number via standard shipping. Also, There are many uncontrolled factors will affect the efficiency of shipping. Could you please consult with your local post office to see if the package is already there. This situation happens sometimes.If you still cannot find your package, feel free to contact us, we will give you a reasonable solution. Thank you so much!
Best regards,
Banggood Team
I ordered 3 DJ lights. I received them about a week later, which was fine... I open the package to try the lights out... & realize that one of the lights were not working. I've contacted banggood the same day through live chat. They gave me a few steps to do then email it to the service dept., which I done the next day. It's now been over a week & no reply.
DO NOT SHOP THERE!
Dear Chris S,
We are so sorry for bringing you an unhappy shopping experience.If you have any problem with your products, you could send pictures or video to [email protected] to show the details of your problem.We have professional staff to help you solve the problem.So could you please tell us your order number, we will check it for you.If the truth are as you said, we will hold those who are involved responsible.We promise that we will find a reasonable solution for you if the problem was caused by us.
Best regards,
Banggood Team
Ordered 2 items for a wedding. Never received them and when I attempted to call the company the phone number listed was disconnected. Will never order from them again.
Dear Rasheedah S,
Deeply sorry for any inconvenience we caused. If you didn't receive your package within 25 business days, you could contact us and we will try our best to find a reasonable solution for you. Also, we are kindly inform you that there are several shipping methods for you to choose, you could choose the most suitable shipping method.
Thanks for your kindly suggestion, could you please tell us your order number, we will check it for you as soon as possible and help you to solve your problem.We will find more convenient shipping methods for customers in the future.
Best regards,
Banggood Team
I placed an order on August 30,2016 and got an email saying it has been shipped. There is no way of tracking the order and I want to know how long it takes for an order to be shipped and received. When you go onto the website it only states that the item has been shipped. Nothing more to check on. This is no acceptable. There should be a tracking number or sort to see when my order will arrive.
Dear Wendy M,
Thanks for choosing Banggood. We are kindly inform you that there is no tracking number with standard shipping. Because the package cannot be tracked when it was shipped to abroad. There are several shipping methods for you to choose for each product, you could choose the most suitable one as you need.It usually takes 7-25 business days for shipping, if you didn't got your package within 25 business days, you could contact your local post office or contact us, we will find a reasonable solution for you. Thank you so much!
Best regards,
Banggood Team
I recently bought what was advertised as a leather men's shoulder bag which turned out to be made of shiny brown plastic. When I emailed to request directions on how to return the item, Dodo at Banggood suggested that I try to sell it to someone else as the return shipping costs to China would be expensive and on me.
So let's review: 1. Cheap merchandise that 2. You can't return. Might as well burn your money.
Dear Dwight D,
We are sorry for any inconvenience we caused. All details of the products are showing on the product page.If you are not happy for any reason with your purchase, then just return it within 3 days of receipt for an exchange or full refund minus the shipping charges incurred by us. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item you send back to us is in the original packaging, and the merchandise is in the same condition as when you received it. Thanks for your kindly understanding.
For more information about our return policy, please click here: http://www.banggood.com/help-search-k-?search=return
Best regards,
Banggood Team
Ordered two bags totalling £39. Never received them and no return contact from customer service or tracking information. Still trying to get my money returned.
Dear Annetta H,
We are sorry for any inconvenience we caused. Since there are many uncontrolled factors like weather, customs and so on will affect the efficiency of delivery, also, the logistics information will be delay to updated sometimes.We packed well and try our best to ship your order as soon as possible when you paid, but we cannot promise it will arrived your country within the specific time. But we promise that we will take responsibility if you didn't receive your package within 25 business days.So could you please tell us your order number, we will confirm the truth and find a reasonable solution for you. Thank you so much!
Best regards,
Banggood Team
Placed order no problems, order arrived no problems unpacked order and it was missing parts, I contacted customer services who offered me a 15% discount if I wanted to buy another one.
Yes that's right buy another to correct the problem. They are refusing to refund or correct the problem. For me I think I would rather pay a bit more in the first place to save all the hassle.
Shame about company ethics.
Updated 19/09/2016
Paypal will refund under buyer protection in the UK but the terms make it very difficult, they insist the buyer pays shipping costs and postage with full tracking facilities. This is possible but expensive as most tracking stops at the UK border so the companies that do offer this do so at a premium, I was facing a £15.81 charge on a £20 return. I have found it easier to stand the loss but I am a little wiser for the experience.
Shame about company ethics.
Dear Denis W,
We are so sorry for any inconvenience we caused.We checked the products carefully before shipping. But if we missed some items to ship, we should take the whole responsibility and refund or resend to you as much as possible.So could you please tell us your order number or email address, we will check it for you and find a reasonable solution. Looking forward to your reply.
Banggood always welcome any criticism and suggustion, we will spare no effort to improve our service.
Best regards,
Banggood Team
I've ordered 3 things from them about 2/3 weeks ago and still haven't received my items. I've checked multiple times to make sure i filled everything out correct, which i did. It says my package was shipped over a week ago. I'm very upset about this and would not recommend people to order off this website.
Dear friend,
We are sorry for any inconvenience we caused.It usually takes 7-25 business days for shipping. Since there are many uncontrolled factors like weather, customs and so on will affect the efficiency of delivery, also, the logistics information will be delay to updated sometimes. Could you please wait one more week, consult with your local post office see if the package was already there. This situation happens sometimes. If you still haven't receive the package within 25 business days, feel free to contact us, we will refund or resend it for you. Thanks for your patiently waiting.
Best regards,
Banggood Team
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Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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Dear Thom F,
We are sorry for any inconvenience we caused. Those photos shows on the product page was taken by our professional Photographer. So could you please send the photos or video to [email protected] to show the details, if we sent you the wrong item.If we did, we will refund or resend to you.We will keep trying our best to find better products with lower price, if you have any problem, please contact us in time.We will spare no efforts to improve our service. Thanks for your kindly understanding.
Best regards,
Banggood Team