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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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Buyer beware...
I have ordered a lot of items from Banggood and generally I receive the items without any issue but the last order I made didn't turn out this way. I ordered a TC-R220 mini quad and when the item arrived it did not have any arms, just the body/frame.
I completed the form and forwarded photos of the contents of the shipment as I was directed but that was 3 days ago. I have not had any response to my email's and it appears that they have no intention of addressing my concerns.
At this time I have made my last purchase from Banggood and guess you can say I've learned my lesson. You get what you pay for.
Sad when you spend hard earned money and the service you expect is just not there.
Hopefully no one else experiences the same disappointment as I did.
K. PIKE
I purchased a pair of sandals for over $20. The material used to manufacture the inside of the sole makes them impossible to wear. They are offering me a paltry $7.09 refund. Think twice before ordering anything from them
Dear Beverly G,
We are sorry for any inconvenience we caused. All of our products were checked strictly before shipping. Also, we show the product details on the product page.If you are not satisfied with the product, you could return it back to apply for resend or refund.And thanks for your kindly suggestion and criticism, we will spare no efforts to find better suppliers, providing the best price and quality is our goal. Thanks for your kindly understanding.
Best regards,
Banggood Team
I ordered goods on 27/7/16 and they have not yet been received (7/9/16) and all I am getting is stalling and delaying tactics from Banggood - they refuse to resend or refund. Stay away at all costs.
Dear John N,
So sorry for the delay.We packed your order well and shipped it as soon as possible after you paid. But there are many uncontrolled factors like customs, weather and so on will affect the efficiency of shipping.So the package sometimes will delay to arrive at the destination. Also, there is a small possibility that it was loss during the long term delivery. Could you please tell us your order number, if you didn't receive your package within 25 business days, we should resend or refund to you without preconditions. Looking forward to your reply and please give us the chance to help you to solve the problem.
Best regards,
Banggood Team
Poor comunications and unacceptable term when you want to send back a item. They become unresponsive. Garbage site. DO NOT BUY!
Dear friend,
Sincerely sorry for any inconvenience we caused.We have a whole return policy for almost every circumstance.If the problem was caused by us, we need to take responsibility and take action. For more details about return policy, please click here: http://www.banggood.com/help-search-k-?search=return
Also, we are revising the return policy to provide a better after-sales service for customer from all over the world. Please keep in track with our website.
Best regards,
Banggood Team
***Update
Since this review they have finally shipped my missing products. I have update my review to 3 stars. Due to difficultly in getting correct items.
Order was delayed because items I ordered were not in stock(Site said they were). When i finally got my order, it was missing parts. The parts I did receive were incorrect(Male/Female Adapter reversed). My entire order was wrong, after 15 emails and multi tech support chats of them saying all telling me to perform emails and form posts in circle I have given up.
Dear Darren M,
We are sorry for any inconvenience we caused.The incorretc stock might because the data was delay to updated on our website due to the hot sale. Thanks for your patiently waiting and kindly understanding. About the incorrect order, it is the customer's right to ask for refund or resend.So please tell us your order number, we will check if the truth like what you said.If it does, we will give you a reasonable solution and make a compensation for you.We promise that Banggood will always put the customer's needs at the first place.
Looking forward to your reply.
Best regards,
Banggood Team
I ordered a pair of shoes from Banggood. They arrived late, did not fit, and now they will not answer me on how to return them and receive a credit to my account. I am thinking this is a SCAM!
WIll someone in Banggood please help me, if you are a legitimate business. My order number was Order #******* and I am due a refund. I have sent almost 10 emails but only received one response from Ariel to confirm my order but nothing further on how to return the shoes and get my refund. Very, very frustrating!
Dear Janice B,
We are sorry for any inconvenience we caused.We checked the email record in our system, our customer service replied you on August 23,2016. If you find the shoes are not fit for you, you can return it back to us within 3 days of receipt for an exchange or full refund minus the shipping charges incurred by us. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item you send back to us is in the original packaging, and the merchandise is in the same condition as when you received it.The return back address is declared on our help center. Please click here for more details: http://www.banggood.com/help-search-k-?search=return
Best regards,
Banggood Team
I recently purchased a lithium battery charger from Banggood. It would not operate when I received it because the unit was improperly assembled and the programming buttons stuck. I contacted their customer service about the problem and Banggood told me to mail it back to China at my cost which was over half what the charger cost. Additionally the charger was falsely advertised and is only capable of operating at half its quoted capacity. Their prices are good but only purchase from them if you're willing to roll the dice that your item arrives in working order.
Dear Timothy H,
We are sorry for any inconvenience we caused.If you received the wrong or defective product, please send the email to [email protected], we will check the problem and find a reasonable solution for you.If the problem was caused by us, we need to cover the shipping fee both ways. For more details about the return policy, please click here: http://www.banggood.com/help-search-k-?search=return+ Banggood will firmly safeguard the rights of consumers, so please tell us your order number, we will check your case and reply you as soon as possible.
Looking forward to your reply.
Best regards,
Banggood Team
I received a 2XL that is smaller than a XL, your, so called, detailed size chart, has some problems.
I even sent you a picture, that you insisted I send, that proved the 2XL was smaller than the XL. Did you do the right thing and send me a return label, or even comp me the mistake? No, you wanted me to pay the shipping back. TO CHINA! The bra cost less than the shipping would have cost. I just cut my losses. Never again will I purchase any product from your company.
Dear Kim W,
We are sorry for bringing you an unhappy shopping experience.We measured each product by hand so there might be some small error, and we are collecting customer reviews to make sure the size chart more correctly. But if the mistake was caused by us, we need to take responsibility and take action.So could you please tell us your order number, we will check the mail record and confirm the truth. About the shipping cost, if the mistake was made by us and we didn‘t reply you in time, we should cover the shipping fee and refund or resend to you as soon as possible.
Looking forward to your reply.
Best regards,
Banggood Team
After finally receiving my drone, one of the motors or ESCs was broken from the start. Customer service wont let you send it back for replacement or repairs.
After getting in contact with a banggood customer service rep, I was given instructions to make the repairs myself, this required me to make extra purchases of things like a soldering pen just to try and cover up banggoods mistakes. I asked the Customer service rep "why am I going through the trouble to fix it when I received it broken from the start?", I would understand if I had broken it myself then I would be happy to make the repairs but that was not the case. In response to this email the Customer service rep simply said to just try and repair it myself.
Its honestly a headache having to open this thing up and tl worry about possibly making it worse while trying to fix it myself
Dear Joe H,
We are sorry for any inconvenience we caused.If you received the product which was broken during the long term delivery, please send photos or video to [email protected], our technical support will give you a reasonable solution if the product was broken.If the customer said that won't let you send it back for replacement or repairs, this behavior has already infringed the rights of the consumers.So could you please tell us your order number, we will check it as soon as possible and help you to solve the problem.
Looking forward to your reply.
Best regards,
Banggood Team
Ordered, Received broken item, contacted them with no reply, complained to paypal then banggood replied and said they wouldn't send me a $1.00 switch (for me to fix) unless I dropped my complaint with paypal. Still waiting, (it's been two months)!
Dear Joel M,
We are sorry for any inconvenience we caused.The expected delivery time is 7-25 business days. Since there are many uncontrolled factors like weather, customs and so on will affect the efficiency of delivery, also, the logistics information will be delay to updated sometimes. But we can promise that we will pack your package well and ship it as soon as possible after you paid.And we are kindly inform you that we have a return policy for all possible circumstance.We will give you several solution to select when we confirmed your problem, not just return it to fix.We have customer service online for 24h, if you have any emergency or need any help, please contact us: http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Team
The tracking is useless. Over 5 weeks and no package received. The tracking program says it has been with Canada Post for 2 weeks. Stuff in Canada doesn't take 2 weeks to be delivered. The only conclusion seems to be the item was never shipped.
They should put tariffs back on imports and force the shareholders to manufacture back in North America.
Dear norm n,
We are sorry for any inconvenience we caused. Different shipping method will cost different shipping time.It usually takes 7-25 business days to ship. You can track it on "My Acccount--Tracking my code"or www.17track.net.Also, we suggest you consult with local post office to see if the package was already there.If you still cannot receive your pacakge within time limitation, we will resend or refund to you.So could you please tell us your order number, we willl check it for you.We promise that we will give you a reasable solution as soon as possible.
Looking forward to your reply.
Best regards,
Banggood Team
Yes I know it sounds crazy - an online store in China and quality seems a fairy tale.
I suppose it was not good a few years ago. But BG is changing and growing.
I have - so far - 21 orders in my trade history - the very first order never arrived - I got a refund to PayPal without fuss. I recently had a au$65 electronic item arrive DOA. It was defective. Yes, I supplied photo and video and a free replacement is currently being shipped to me.
I think BG have realized long ago that its better to keep customers and accept that in some cases quality control in China is absent and they do send out defective items at times. BUT now they deal with it and replacements are sent out. Yes - there is always a delay in free shipping - but you can always decide to upgrade shipping options and pay more - which is fair.
The service and support are good - but I accept in any big business - they deal with lots of customers daily and it takes time to deal with emails and support requests. Made difficult at times because people judge them by the bad way other online stores treat customers.
The store I first used had just changes its web site title - I had nothing but trouble with them - and they do not refund to PayPal - I was forced to take a store credit - they have just changed the title of their website yet again - so they do not learn-
Try Banggood and I am sure it will be OK.
I do not work for them or get any favours or free gifts - or a lot of "points" to cash in later as other stores do.
Received a drone which was damaged during shipping - was asked to send photos, send video of item not working and after a few rounds of back and forth was offered 50% refund. To get a replacement I have to send the item back to Hong Kong at my own cost, even though I have purchased shipping insurance. Customer service was not the most responsive - sometimes taking 2-3 days to reply. Unpleasant experience
Dear Ryan w,
We are sorry for bringing you an unpleasant shopping experience. For the product which was damaged during shipping, we could provide the after-sales service.And we are kindly inform you that in a DOA Situation: a reimbursement for return each parcel shipping fees is available.So could you please tell us your order number, we will check it for you whether there is a reasonable solution when we dealt with it.We promise that we will take our responsibility if the problem is caused by us.We will try our best to improve our service.
Looking forward to your reply.
Best regards,
Banggood Team
I have not received my dress and I ordered it one month ago. It seems to have disappeared along with my money. Odd, how that is deducted immediately. Lesson learned, do not order from this company.
Dear Paulette G,
We are sorry for hear that. Since there are many uncontrolled factors like weather, customs and so on will affect the efficiency of delivery, also, the logistics information will be delay to updated sometimes. Could you please wait one more week, consult with your local post office see if the package was already there. This situation happens sometimes.We usually shipped each order within 2-3 business days.So could you please tell us your order number, we will check it for you as soon as possible.We promise that we will give you a reasonable solution, resend or refund to you.
Best regards,
Banggood Team
I ordered 3 pairs of shoes and 2 of them I cannot use. They are defective... when I contacted them... after I got the run around... they said to send them back at my expense. Well... when I went to the post office and they told me the cost I about choked. It was more than 1 of the pairs of shoes! So they won't compensate me! BAD BUSINESS! Don't tell me they didn't know that! Now I'm stuck with 2 pair of shoes I can't use! I will NEVER buy anything from them again#!
Dear Terri C, we are sorry for any inconvenience we caused.We have a return policy for all possible circumstances. All of our products are chcked strictly before shipping, it might be damaged during the long term delivery. Since the product is defective, we should take the responsibility to help you to deal with it.So could you please tell us your order number, we will check it for you as soon as possible.If the truth is as you said, we will deal with it seriously.We promise that we will find a reasonable solution for you. For more information about return policy, please click here: http://www.banggood.com/help-search-k-?search=return
Best regards,
Banggood Team
I recently got an email from Banggood today stating that I've made enough purchases through them to be a VIP shopper, but I've never bought anything from them! I had never even heard of them until I received the email. It could be a scam, so I'd watch out!
Dear Veronica R,
We are sorry for any inconvenience we caused.We have started a VIP program, it will provide you some benifits and discount when you shopping with us.If you find that you didn't buy anything from us but received our email, please check if there is anyone use your email address to register on our website. Because we only send this email to the users on our website.If you didn't, please tell us your email address.We will help you to cancel it, then you will not receive the Affiliates email from us.
Looking forward to your reply.
Best regards,
Banggood Team
This site is pathetic. The customer service is rotten. I would recommend saving your money. I ordered ONE item. They then charged me twice. When I contacted Customer Service they continued to respond with jibberish. Then I received TWO of the same order and no way to return and no option for getting a refund. I would sue but don't want to deal with such idiots. I've learned my lesson!
Dear jerry t,
Sincerely sorry for bringing you an unhappy shopping experience. There might be some misunderstanding.We will never charge twice for one order, maybe you placed order twice time and paid both. Could you please tell us your order number, we will check it for you as soon as possible.If the truth is we didn't solve your problem in time and then caused the problem.We will make a compensation for you when we checked it.
Thanks for your kindly suggestion and criticism, we will try our best to improve our service.
Best regards,
Banggood Team
Ordered an item from Bangood, paid extra for fast delivery (7 days) and got it one month later, when already had bought another one at a local store.
I contacted customers service. First they replied it was a week from the day they were sending it! Then, after my complains, simply cheap automated replies (all of them the same). Besides quality of products is bad, as their service.
And yes, I was charged more than once (little money) for something I never ordered.
I'd buy somewhere else.
Bangood un mal servicio, cutre, sin servicio técnino ni al cliente, ninguna seguridad. Mejor comprar en otro sitio
Dear hip h,
We are sorry for leaving you a bad impression.We need to explain to you that the expected delivery date is accounting from the day we shipped. Because we need some time to pack it and transfer the package to logistics sorting center. Also, there are many uncontrolled factors like weather, customs and so on will affect the efficiency of delivery, also, the logistics information will be delay to updated sometimes. About the email reply, could you please tell us your order number, we will investigate your case to confirm that.If the truth is as you said, we will make compensation for you and hold those who are involved responsible.
Looking forward to your reply.
Best regards,
Banggood Team
Order an item from them and it was sent with a cable missing, something that is unique to the product making it useless.
Rather than send me the missing cable which is worth about 20 they send email after email demanding pictures or videos of the item.
I'm not the only person to suffer at the hands of the (non existent) customer services complaints all over similar forums which I wish I had read before ordering.
Avoid these sharks
My order number is ******* but I don't expect to hear any more from banggood
Dear Paul b,
We are sorry for any inconvenience we caused. We already checked your reply on Banggood forum, and asked the technical staff give you a solution as soon as possible. Could you please tell us your order number, we will supervise if the customer service dealing with your case in time.We promise that we will resend the missing parts to you and give you 200 points as a compensation to show our sincerety and sorry if the situation is as you said. Banggood always put customers needs on the first place, we will rethink ourselves and try our best to improve the service.
Looking forward to your reply.
Best regards,
Banggood Team
Bought a watch. Cheap one but nice the date is one day off... the other watch the battery does not hold a charge... cheap smart watch... no clear readable directions
Dear Mee Y,
We are sorry for any inconvenience we caused. All of products are checked strictly before shipping.It might be damaged during the long-term delivery.If there is anything wrong with your product, please send pictures or video to [email protected], we will reply you within 48h and find a reasonable solution for you. Could you please tell us your order number, we will supervise this whole case, to ensure you could get a satisfactory answer.We will take the responsibility if the problem is caused by us.
Looking forward to your reply.
Best regards,
Banggood Team
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Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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Dear K P,
Thanks for your all years support and please accept our sincerely sorry for any inconvenience we caused. All of the products are checked strictly before shipping.If we missed something in your order, we should resend or refund to you without excuse.So sorry if we didn't reply you in time, this is not in line with the principle of “customer first”. So could you please tell us your order number, we will check it for you and find a reasonable solution.
Best regards,
Banggood Team