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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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Ordered a purse via a Facebook ad. They shipped it out on July 28,2016. It is now August 12,2016 & I have yet to receive it. I emailed them and here is what they said: "It was shipped on 2016-07-28 by Standard Shipping without a tracking number. We estimated delivery will take 7-25 working days to arrive, But we hope you know that Working days exclude the weekends. Please contact me if it has not arrived within the estimated time."
With everyone sending out packages that arrive next day, 2 days, even 5 days, 25 days is much too long.
This was my first and last time ordering anything online outside of Amazon (who will refund unsatisfied customers without any scrutiny or difficulty). My product arrived and I was very disappointed in the quality of the material (Cheap fabric that smelled of chemicals). When I contacted customer service to find out the return process I was highly discouraged and told that I would be responsible for the shipping costs. Much to my dismay, the postage cost of returning an item to China costs almost as much as the dress... so now I am stuck with a dress that I will never wear. Banggood offered me to keep the dress and they will give me points... but who wants to buy anything more after seeing the crappy quality of the items! I got banged pretty good... will never, ever make this mistake again!
Dear Bonnie T,
We apologize for leaving an unhappy shopping experience at banggood. We are sorry to hear this news: quality of the material (Cheap fabric that smelled of chemicals). Would you please tell us your order number first? We will investigate the case again and offer you a reasonable solution after checking. Maybe this link will help you: http://www.banggood.com/help-search-k-?search=return.
And you can also contact us by this way: http://www.banggood.com/Contact-Us_hi111.
Sorry again to all the inconvenience we caused.
Hope for your kindly understanding.
Looking forward to hearing from you soon.
Best regards,
Banggood Team
Be careful when dealing with Banggood as they are quiet happy to supply you with there goods. The trouble is if you want to return your goods for any reason they find every way to avoid a refund. Trying to email gets you a smoke screen and they ask stupid questions, in the end you give up. Be wary
Dear Des R,
We apologize for leaving an unhappy shopping experience at banggood. We set a return policy for every possible situation.If you want to return the unsatisfactory product, customers will be required to cover shipping cost both ways.If the return is a result of our error, we will pay the shipping cost. But we are suggest that if the price is below $30, you'd better keep it because the international shipping fee is high and we will make some compensation for you. Could you please tell us your order number or email address, we will check the details and give you a reasonable solution within 48h.
Banggood always welcome suggestion and criticism, we will try our best to improve our service.
Best regards,
Banggood Team
Did not send the advertised product I ordered. Simular but definitely not what I ordered. I contacted them about it and they never replied. Very disappointed in this company
Dear Roger S,
We are sorry for bringing you an unhappy shopping experience.If the item you received is completely different from the one you ordered, please send email to [email protected] to provide us picture proof of the error.We should reply and give you a solution within 24h.So could you please tell us your order number or email address, we will investigate your case and give you a reasonable solution as soon as possible.
Looking forward to your reply.
Best regards,
Banggood Team
I have brought afew items from Banggood no issues.
But now I have an issue with my recent purchase, I'm now expected to pay recorded delivery to return the item for an replacement.
I have already paid £60 to buy this item but now they expect me to pay to return this!
Im actually disgusted in this service!
Dear Bang B,
Sorry for any inconvenience we caused.We set a return policy for customers to deal with all kinds of situation if you want to return your product. Please click here for more information: http://www.banggood.com/help-search-k-?search=return And we are sorry to inform you that if the return is not a result of our error, customers will be required to cover shipping cost both ways. Please tell us your order number or email address, we will check it for you as soon as possible. If the problem was caused by us, we will give you a reasonable solution and make compensation for you. Thanks for your kindly understanding.
Best regards,
Banggood Team
I bought a Xiaomi Mi ******* mAh power bank from banggood.com. The product was received in Novemeber, although not used for the first time for a few months.
When I did start to use it I used it minimally and the product has probably been through 6 charge/discharge cycles before, 4 simultaneous flashing LEDs appear when trying to recharge.
The product is out of the 6 month warranty period, although the product manual states a 1 year warranty. Regardless of being under warranty, the product is not fit for purpose and considering the amount of use it has seen, this life span is clearly unacceptable, and would point to the product having a fault at the point of dispatch.
I would expect a product like this to last at least one year at the very minimum, I'm appalled at the level of customer service and emails received, it seems they know because they're in a foreign country to myself that they can get away with poor service and poor products.
Dear Matthew J,
We apologize for leaving an unhappy shopping experience at banggood. There is an return policy on our website to deal with all kinds of possible situation. All of products are checked strictly before shipping, but it would be better to check it again when the product has arrived. Because it might be damaged during the long term delivery. Also, we are
Kindly inform you that power bank is a specialized product, any improper preservation will reduce the life of power bank.The Xiaomi brand has a very good reputation with its brand, we will never sell the fake product on our website.We are sorry for the unexpected situation, could you please tell us your order number, we will reflect this case to the Xiaomi company, also, we give you some points as a compensation to show our sincerety and sorry. Thanks for your kindly understanding.
Looking forward to your reply and you can contact us directly: http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Team
I bought a very basic electronic product from banggood, it took a very long time to arrive, once it arrived, it didn't work.
I wanted to call them & there is no 800 customer support number.
I emailed them & there is no reply/customer support.
Next, I will reverse charges through Visa and no more shopping banggood.com
We are deeply sorry for bringing you an unhappy shopping experience. When you have any problem about your order, you can click us to contact us: http://www.banggood.com/Contact-Us_hi111.We should reply you within 48h. Could you please tell us your order number or any other information to search for the details.If what you said is true, we will take some action to punish this completely irresponsible attitude and make some compensation to you.We promise that we will stand in the customer's position and give you a reasonable solution.
Hope you can reply us soon.
Best regards,
Banggood Team
Terrible costumer service. It is not worth the risk to buy from this store pay more someplace else with good reputation you would be glad you did.
Dear Hernan M,
We are sorry for leaving you a bad impression. Banggood always put customer's need at the first place. Please tell us your order number and some details about your experience.We will investigate your case and hold those who are involved responsible.If the problem was caused by us, or our customer service didn't reply you in time, we will make some compensation to show our sincerety and sorry. Welcome to suggestion and criticism, we will pay more attention to the quality of service.
Looking forward to your reply.
Best regards,
Banggood Team
I bought a product that was defective. Took me several hours to upload the video they requested (huge hassle...). Because they promised to contact me "in 1-2 days" and didn't, I opened a dispute on PayPal. After that they suddenly replied that they want to send me a spare part to replace, but threatened that unless I close the dispute with payPal, they will not fix the problem. I told them that I will close the dispute once my product is in a working condition. Now I escalated it into a claim... So far, more than a month after I bought the product I have nothing and they got my money...
Dear Jeremy T,
We are deeply sorry for any inconvenience we caused.We should explain the reason why our customer service asked you to close the dispute with Paypal. It is because that Paypal has no choice about resend.If you open a dispute on Paypal, it could refund to you even though you didn't return back to the shipper. But in your case, you wanted us to resend the spare part instesd of return the product back to us.To avoid this situation and reduce unnecessary loss, we suggest you to close the dispute. Please trust us that we will take our responsility if the problem is caused by us. Also, could you please tell us your order number to check it if our customer service didn't reply you in time, we will give you some compensation and send the spare parts you need as soon as possible.
Looking forward to your reply, also, you can contact us directly: http://www.banggood.com/Contact-Us_hi111, our customer service will reply you within 24h.
Best regards,
Banggood Team
The quality of item is normal, shipping time is great, communication is operative. I have not any problem with this site, and hope will get next my items soonly. I order 3 items, first received after 2 weeks- that is good, second one was out of stock and during 3 days problem was solve and money refunded, about 3 my offer i am waiting.
"I bought a phone, it was faulty on arrival, they asked me to sent it back, I sent it back on my cost, they told me that a new phone is been sent, I have not received the phone. I still sending messages to "Victor" 6 months later, I have no phone nor they refound my money. I will never buy from Banggood again, this is the worst transaction on line ever. Shame on Banggood."
Dear Claudio C,
We sincerely apology for any inconvenience we caused. For the DOA product, we have a corresponding return policy to deal with it.We will cover the actual postage when you send it back to us and then refund or resend the order to you.We are sorry for hear that you still haven't receive the phone or any other solution for you. Could you please tell us your order number or any other details which can let us check your order details, we will investigate your case and hold those who are involved responsible. If your statement is true, we promise you that we will find a reasonable solution and try our best to make conpensation for you.
Banggood always put the customer's need on the first place, we will rethink ourselves and try our best to improve our service. Looking forward to your reply.
Best regards,
Banggood Team
If you order from this site you will hear "out of stock", "I was on vacation". Pretty much anything to delay the delivery. All the emails you receive about the delay will be TERRIBLE broken english and completely misspelled words... mmmm sounds fishy. Then to too it off when they say your order has been shipped they give you a tracking number and a link to a site for you to look it up... BUT the site is in a COMPLET different language sooo you can't use it. Fooled me once but never again so beware.
Dear Shauna D.,
We are so sorry for bringing you an unhappy shopping experience. About the "out of stock"product, we will declare it on product page. Also, our customer service will send email to inform you the details. Aout tracking your order, you can track it on "My Account--Tracking my order"or www.17track.net, there are many languages for you to select. Also, you can ask the customer service to check it for you.We are so glad to help you. About the unprofessional email, we will reflect your opinion to our superior and try our best to improve our service, you can tell us the details about the name of customer service, those responsible must be held accountable.
Thanks for your kindly review and suggestion.We will do it better.
Best regards,
Banggood Team
Ordered 2 nano drones from these guys. Both arrived in non working order. Their return form requires pics, and I attached clear images showing a non-functional item (see attached). Then they wanted videos before moving forward, then they couldn't see them from a google drive account so it had to be youtube, and once through all that, weeks later they straight-up tried to haggle with me instead of doing a refund. Quote:
"Thank you for your email. Sorry for the inconvenience cause in your order *******.
Because the return of the freight is not cheap. How about we refund you US$20 as compensation, then you can take it to your local RC hobby shop for replace, will this suit you?"
Profoundly unprofessional. They agreed the products were shipped broken, didn't have the integrity to issue a refund even after dragging me through a crazy-long process to satisfy them their product was shipped broken.
Never again. They're a few bucks cheaper than Amazon for sure, but they sell shoddy goods and do not stand behind them. Buyers beware.
UPDATE
After this review they did finally issue a complete refund.
Dear Stuart R,
We apologize for leaving an unhappy shopping experience at banggood.
Firstly, photo and video evidence is part of our policy which allows us to fully recognize the problems with the items and ensue these issues are rectified in the future.We can not find out the exact problem and offer you solution without photo evidence.
Secondly, if you are not satisfied with the solution, could you please kindly tell us the order number and product id that have question? We will investigate the case again and offer you a reasonable solution after checking.
Hoping for your kindly understanding.
Best regards
Banggood Team
I ordered 2 items on May, 10,2016. I didn't receive them until July, 27,2016. I have already disputed the charges with my credit card company and had the amounts to returned to my account. Now that I have the items I'm trying to get the charges straightened out with MasterCard. What a pain. Had I known it would have taken so long I'd never have ordered from them.
Dear Carolyn C,
We are so regret that you are not satisfied with our delivery. Sometimes, it will be delayed by customs, logistic and your local post office. You should pay extra to have fast shipping if you need the parcel urgently. Please get further information for our delivery time in http://www.banggood.com/What-are-the-Shipping-Methods-and-Delivery-Times-_hi321
Hoping for your kindly understanding.
Best regards
Banggood Team
After a number of "sorry, it's delayed", I am attempting to cancel my order and get a refund - I don't have my trust that I will ever see the funds again.
I manage global sourcing for a company with 9 sites including China and India - in my opinion, Banggood has the feel of a scam-site.
Dear Tony d,
We apologize for leaving an unhappy shopping experience at banggood.
Could you please kindly tell us the order number. We will investigate the case again and offer you a reasonable solution after check.
We are committed to providing low price, high quality products and professional services to global customers.We have over 70,000 products across a wide range of categories including: apple accessories, cell phones, electronics, RC toys, LED lights, clothing, beauty, jewelry, and watches. Every product we sell has been carefully selected to offer the best quality and highest value. To stay fashionable and current we are continually in the process of updating our product offerings to provide the latest gadgets electronics fashion and more.
Banggoods 3 Day Return To Us policy covers returns, you only receive a partial refund as you must pay for the original shipping and the return shipping. If you feel you don't want an item it is best to cancel within 24 hours of ordering, if an order is not shipped we offer full refund. Before return the product, you should contact us first and return it to the appointed address, or bear your own consequences.
To know more about our return policy you can click this link: https://www.banggood.com/help-search-k-?search=return
Best regards
Banggood Team
Bangood cancel my order no. *******... without my permission... i orderd on 5th may 2016... till then did not recive my product or not refunded my money... i request to reorderd the my ulefone future fone... but they denied
Dear vijay c,
We apologize for leaving an unhappy shopping experience at banggood.
After checking, we are very sorry to tell you that our system cancel your order because your paypal account unrecorded, please log in a paypal account and place the order again. We have arranged a refund US$258.67 to you. And you will get it within 72 hours. Please check your Paypal account later.
Hoping for your kindly understanding.
Best regards
Banggood Team
Average quality goods
From 10 electrical touch switches i bought - 3 of them was faulty
After emails to bangood service with short video
Sent new proper items
Good attitude comparing other chinese sites
After waiting 3 weeks I get the wrong product. Now they stopped talking to me after asking for a photo of the problem which I happily provided.
Dear Nabil d，
We apologize for leaving an unhappy shopping experience at banggood.
Could you please kindly tell us the order number and product id that have question? We will investigate the case and offer you a reasonable solution after checking.
Best regards
Banggood Team
I had placed an order from banggood.com and for what ever reason the order form pulled the address from my paypal, normally it would have been ok but the item I was ordering was meant to be sent to a friend. So I clicked on what was marked as "Live chat" which turned out to be an email support that takes 10 to 12 hours to get a reply back between midnight to 2am United states time might I add.
I had asked if they could fix the address on my order, gave them the order number and used the same email as my paypal. BUT! For what ever reason the only reply they could give me was "In view of the security of your account, how about we cancel the order for you and then you can re order with the new address?"
They sent me that as a reply to every email I sent back to them. A bloody copy and past... Then I get an email from the "ordering department" asking for the updated address and 30 hours later they say their canceling the order because its been 3days since the last email. Sent on friday 12am, and I replied on saturday some time after noon.
So then after I replied to them, yes I was rather upset at this time. With what was said between the "support" that they already had the address and if the "support" really passed a note to the "ordering department" shouldn't they have included the address I gave them?
And to my surprise they just cancelled the order, hopped I'll replace it and it was Best regards, by the same idiot that was emailing from the "Support" address...
So if you ask me, things at banggood.com is being ran by a clueless air head.
Will never order from again.
Also, in their email they said it would take 48-72 hours for the amount to be refunded. However in the system sent refund email it says up to 14 days.
Added for Katherine L. [Banggood Rep]
Well, your staff member Chloe never did ask for any kind of proof. Only that he/she is going to cancel my order, even though as I stated I used the email address for the paypal that I paid my order with to contact banggood so it could be fixed. Im not going to wast more of my time trying to fix your staffs laziness.
Dear Ronnie P,
We apologize for leaving an unhappy shopping experience at banggood.
If your shipping address isn’t the same as the paypal address, our colleague will ask you to offer some information to ensure your identification for the security of your account. Could you please kindly tell us the order number for checking?
Best regards
Banggood Team
I purchased a rodeo 150 drone from bang good it took several weeks to get my drone and when I received it the transmitter was not included. When I placed the order I asked if there was anything else I needed to fly the drone they told me no, was that a lie. I ended up spending another 75.00 for a transmitter and several more weeks for delivery and I still have not received my product.
Dear rick H,
We apologize for leaving an unhappy shopping experience at banggood.
We are very sorry to hear that your parcel didn't arrive. Could you please tell us your order number, so we can have a check? Sometimes, it will be delayed by customs, logistic and your local post office.
Best regards
Banggood Team
From the business
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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Dear Jean W,
We are sorry for bringing you an unhappy shopping experience. Standard shipping is a free shipping method for some cheap product, it is the cheapest shipping method, but the disadvantage is that it cannot be tracked when the package is being sent to abroad.It usually takes 7-25 business days to ship. But there are many uncontrolled factors like customs, weather and so on will affect the efficiency of shipping. Could you please wait one more week or consult with your local post office to see if the package is already there. This situation happens sometimes.If you still cannot find your package, feel free to contact us, we will give you a reasonable solution. Also, you can choose a quicker shipping method next time, for more shipping methods, please click here: http://www.banggood.com/Shipping-Methods_hl13 We will try our best to find more convenient shipping methods for you.
Best regards,
Banggood Team