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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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I am trully glad that i found this site. I have same expirience with banggood eu like two reviews before. Tracking bad and its not caused by local post, Tax unpaid in EU so you need to pay customs charges, shipping superslow, support answer one mail daily.
Best webshop to moment when first problem occures.
Their EU warehause is not EU Tax payed warehause, so bigger orders are stopped in customs for tax and handling charges.
I ordered from EU warehause with french express with theirs tracking number.
Tracking number doesent even work on French express but some generic tracking sites find it like asendia aramex. When shipment stopped mooving i call aramex and find out shipment was shipped by dhl weltpacket. First trace of packet was 4 day later of order in germany.So i suppose it is shipped from china and repacked in germany or from some bonded no tax payed warehause in UK.
Customer support is no help, only sorry or dear and so on.
When asking some eu tax included invoice they send you garbage.
Overpriced shipping called French Express is slower then regular royal mail and they dont care, only sorry for incovinience. They dont offer royal mail on more expensive orders so there must be some fraud with vat involved.
Dear tako l，
We apologize for leaving an unhappy shopping experience at banggood.
Firstly, we surely have Eu warehouse, and the goods were shipped from there, you could have a check this link http://eu.banggood.com/, and the delivery shipping time is shorter.
Secondly, about the shipping method France express, please have a check the logistics on this link: https://emea.netdespatch.com/mba/79892x0/track/index.php3 Sometimes, it will be delayed by bad w, logistic and your local post office.
Hoping for your kindly understanding.
Best regards
Banggood Team
I ordered 3 dresses from this company. What I received was such a disappointment! The material was flimsy and the sizes were off. Even used their size chart. No refund. Asked me to send pictures of what I received. I sent that and a copy of the order that I placed which had the dresses I wanted on it. Nothing! Save your time and money. I will never order from them again!
Dear Jackie C，
We apologize for leaving an unhappy shopping experience at banggood.
Firstly, please pay more attention on the product details and know clearly what the materials of the goods before you place the order.
Secondly, for the size of the clothes, you’d better according your length bust, hip and waist to choose the corresponding size instead of size your usually wear, as each company has his own defined size chart, which may be different with others. Please take your own measurements and choose
Your size accordingly. We cannot accept responsibility for incorrect purchases.
Thirdly, could you please kindly tell us the order number and product id that have question? We will investigate the case again and offer you a reasonable solution after checking.
Hoping for your kindly understanding.
Best regards
Banggood Team
The product from my order was very bad quality.
Banggood wants pictures and videos again and again.
Bad reviews are not visible
Dear Peter M,
We apologize for leaving an unhappy shopping experience at banggood.
We rigorously test every single product before we ship them, so this problem might have been caused by any unexpected damage during the transportation. Photo and video evidence is part of our policy which allows us to fully recognize the problems with the items and ensue these issues are rectified in the future.We can not find out the exact problem and offer you solution without photo evidence.
Hoping for your kindly understanding.
Best regards
Banggood Team
Ordered a dress. I'm a 2x, bought a 5x, fit like a 1x. Return policy is crazy crazy crazy have to ship to China and that'll likely cost more than dress. NEVER DO BUSINESS WITH THEM!
Dear Kay F,
We apologize for leaving an unhappy shopping experience at banggood. Do you mean the actual size of the goods does not match the description of the site (sending you the wrong size from website)?
If yes, would you please send us some photos for a check? We control the product size table, if the error is larger, Would it be possible for you to send us some picture or video? Which will show more detail that maybe I can help you. We will give a reasonable solution.
If you are not happy for any reason with your purchase, then just return it within 3 days of receipt for an exchange or full refund minus the shipping charges incurred by us. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item you send back to us is in the original packaging, and the merchandise is in the same condition as when you received it.
Hoping for your kindly understanding.
Best regards
Banggood Team
I have made the last 2 years 50 puchases from them.
I contacted 5 times their customer service for problema, and they solve the problems But I need to insist some times
Some products are poor. Poorquality.
You must wait long time for delivery
I ordered three different items, all shipped separately. They were delivered to Spain, Laos, and the Netherlands. I live in Canada. Canada is on the other side of the world. They took my money and gave me nothing. This is absolutely unacceptable and potentially illegal.
Very disappointing, to say the least.
Dear Jon A,
We apologize for leaving an unhappy shopping experience at banggood.
We are very sorry to hear that your parcel didn't arrive.
Could you please tell us your order number, so we can have a check?
Hoping for your kindly understanding.
Best regards
Banggood Team
So why should i pay VAT in my country when shipped from another EU country?
If you ordering from EU warehouse please be aware that banggood did not pay VAT taxes when they imported it in EU warehouse.
So you will have to pay it for them!
EDIT: after they tried to convince me that they will in fact pay VAT taxes they customer service contacted me and tried to persuade me to take only 10% of the price even i had to pay 25% to the customs.
And before that they sent me false invoice so that i try to trick customs. Off course i didn't do that because i would also have to pay fine for doing that. Yeah - great company :/
Dear Nebojsa S,
We apologize for leaving an unhappy shopping experience at banggood.
Could you please kindly tell us the order number, so we could have a check.
We understand that you are worrying about any possible extra expense for this item. According to our past experience, the customer will generally not incur any extra expenses.
In some rare cases, customers may need to pay for some import taxes or customs charges. This is out of our control and something that we are sincerely sorry for. You will need to contact your local customs office to find out specific prices.
We appreciate that our customers come from all over the globe, but we try to bring our products to you in the cheapest way possible so that you can share the savings with us. When we cannot achieve this it is something of a disappointment to us.
Hoping for your kindly understanding.
Best regards
Banggood Team
I purchased a uni-t electrical test meter from this site, they took the payment then canceled the order saying I don't have a PayPal account,
I made the payment through PayPal as a guest
So I asked for a refund and received a response that my refunded funds would be back in 48 hours
Well it has been 7 days and no refund, I called paypal and filed a dispute and now have to wait 11 day for a refund, STAY AWAY FROM BANGGOOD!
BAD, BAD, BAD NEWS!
Dear Timothy P,
We apologize for leaving an unhappy shopping experience at banggood.
Could you please kindly tell us the order number that has been cancelled. We will investigate the case again and offer you a reasonable
Solution after check.
Hoping for your kindly understanding.
Best regards
Banggood Team
I ordered a red bag. I got a pink one. Customer service is horrible and they are now calling the color "rose red." Bottom line -- stay away!
Dear Carmen V,
We are very sorry that you have received the wrong color goods.
Maybe the color of the goods on the picture will have a little difference with the
Real goods. Could you please kindly tell us the order number and the product
ID?. We will investigate the case again and offer you a reasonable solution after check.
Hoping for your kindly understanding.
Best regards
Banggood Team
Hello,
Banggood was the best website for me, I work with them as drop shipper, but they increase shipping fee from free and 1.7$ for shipping with tracking number to 9$ without any reason, and they have to send Email for all of drop shippers to tell them that there is new cost for shipping.
But they didn't, it's the wost thing i see in business world. Now i will work with everybuying, there shipping cost not to change
Thanks every one
Dear Motasem A,
We apologize for leaving an unhappy shopping experience at banggood.
Could you please kindly tell us the order number and the product ID that the freight has been increased. We will investigate the case again and offer you a reasonable solution after check.
Hoping for your kindly understanding.
Best regards
Banggood Team
I purchased a pair of shoes that I thought was a good deal. Well once you receive the item you realize that you get what you pay for. No where near as nice as in the photos, smelled really bad of chemicals AND even though it was marked size 43 (my size) they were about two sizes too small. Contacted they company and they only offered me 300 point (worth only $3.00) towards another purchase - like that's going to happen. STAY AWAY - not worth the savings.
Dear Zac R,
We apologize for leaving an unhappy shopping experience at banggood.
Could you please kindly tell us the order number and product id that have question? So we could have a check again.
Firstly, if the material of the shoes is plastic, it will be normal that the show will be a smell of chemicals, the smell will disappear after you put them on the open air for few days.
Secondly, for shoes size, you’d better according your feet length to choose the corresponding size instead of size your usually wear, as each
Company has his own defined size chart, which may be different with others. Please take your own measurements and choose
Your size accordingly. We cannot accept responsibility for incorrect purchases.
SIZE EXPLIAN (Required):
1. Please according your feet length to choose your suitable size
2. Please place your order in US size, however the tags inside the shoes may show in CN/EUR size.
3. Some tags inside shoes showing a UK or US size may be different with our size chart, please base
On our size chart or CN/EUR size.
4.The size of these shoes are smaller than ordinary, we suggest buying a bigger one size.
Hoping for your kindly understanding.
Best regards
Banggood Team
If you count on that it is China, it's quite acceptable. Long (but free) delivery times, with exception of mobile phones and tablets usually not caught by czech customs. I'm missing search by product number (when I want buy something again, selected from several similar items with varying quality and price).
When there is a problem, it gets eventually sorted out, but you have to be patient. It's a good idea to write in simple english because of extensive use of google translate on the Banggood's side.
Dear Jakub J,
Firstly, we apologize for the long time delivery, sometimes, it will be delayed by customs, logistic and your local post office. You should pay extra to have fast shipping if you need the parcel urgently. Please get further information for our delivery time in http://www.banggood.com/What-are-the-Shipping-Methods-and-Delivery-Times-_hi321
Secondly, we usually reply customer's mail in 24 hours.
There are thousands of mails per day and we reply chronologically.
So we would try our best to solve your question in a short time.
Hoping for your kindly understanding.
Best regards
Banggood Team
Bought clothes there- terrible quality! I actually threw all of it in trash, return policy is as bad as their stuff. THe smell when I opened plastic bags was that bad that I had to keep them closed all the time- needless to say I would never try their stuff on. Horrible experience. If I could give them minus 5 stars- I would.
Dear elena j,
We apologize for leaving an unhappy shopping experience at banggood.
For the problem product, please kindly send the photo/video evidence to this link http://www.banggood.com/Contact-Us_hi111 and our technician will offer you the best solution in 48 hours.
Hoping for your kindly understanding.
Best regards
Banggood Team
Very dissapointed with my order, material is not same on they show on their web site, very cheap material, I don't encourage you to buy from them, also it take a long time to receive it, I cannot return it cos it is china.
This my first and last time I will be buying from them.
Cheers,
Dear Bo H,
We are very sorry to hear that the goods you receive isn’t the same as the one on our site. Could you please kindly tell us the order number and product id that have question? We will investigate the case again and offer you a reasonable solution after checking.
Sometimes, it will be delayed by customs, logistic and your local post office. You should pay extra to have fast shipping if you need the parcel urgently. Please get further information for our delivery time in http://www.banggood.com/What-are-the-Shipping-Methods-and-Delivery-Times-_hi321
Hoping for your kindly understanding.
Best regards
Banggood Team
Very dissapointed with my order( shoes), item arrived not as expected, their sizes is inconsistent. Can't return the item back coz the cost to return it back to China is higher than the item cost. Will not dare to order from Banggood anymore.
Dear Rhodira F,
We are so regret that you are not satisfied with us.
Could you please tell me the order number and let me have a check?
For shoes size, you’d better according your feet length to choose the corresponding size instead of size your usually wear, as each
Company has his own defined size chart, which may be different with others. Please take your own measurements and choose
Your size accordingly. We cannot accept responsibility for incorrect purchases.
SIZE EXPLIAN (Required):
1. Please according your feet length to choose your suitable size
2. Please place your order in US size, however the tags inside the shoes may show in CN/EUR size.
3. Some tags inside shoes showing a UK or US size may be different with our size chart, please base
On our size chart or CN/EUR size.
4.The size of these shoes are smaller than ordinary, we suggest buying a bigger one size.
Hoping for your kindly understanding.
Best regards
Banggood Team
I ordered a light jacket garment. I ordered an XL thinking that would more than fit. It turned out to be more fit for a 10-year-old child.
When I discussed a credit, they inundated me with measurement hoops to jump through.
I did send them easy to identify the problem photos. They lied and said they could not see the problem. The bottom of the sleeve was five inches above my wrist.
Online chat produced nothing other than we are sorry, you will not get a refund, so maybe you can give it away. I hope this review costs them more than my $15.50 purchase price.
Plus the garment must have cost them less than $2.00 to make.
Hello Amazon! No more ordering direct from Chinese companies. No service! No satisfaction! Use them at your own risk.
Dear Dennis R,
We apologize for leaving an unhappy shopping experience at banggood.
Could you please kindly tell us the order number and product id that have size question firstly? Before you buy the clothes, you should have a check the size chart carefully, Please note that you should place your order in US size, however the tags inside the items will show in CN size.
If you are not happy for any reason with your purchase, then just return it within 3 days of receipt for an exchange or full refund minus the shipping charges incurred by us. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item you send back to us is in the original packaging, and the merchandise is in the same condition as when you received it.
Hoping for your kindly understanding.
Best regards
Banggood Team
Why does banggood item to Canada always take so long to get here ( if they come at all) why doesn't banggood ship a better way
Dear Rocky W,
We apologize for the delay of the shipping. Sometimes, it will be delayed by customs, logistic and your local post office. Could you please kindly tell us the order number that you didn’t receive, we will have a check.
Hoping for your kindly understanding.
Best regards
Banggood Team
We ordered a leather man bag shown in a distressed brown color for $53 but received a small tan cheap-looking "suede" bag... totally unacceptable. When we told them we were unhappy with the bag, they said we could return it to China it at our expense for an exchange (no refund). Since customers cannot see and feel items before they purchase them, their return policy should be better. I do not plan to purchase anything on the internet in the future because of them.
Dear Dustin C,
We are apologize for leaving a unhappy shopping experience at banggood.
Very sorry to hear that the goods you received isn’t the same as you expected.
If you are not happy for any reason with your purchase, then just return it within 3 days of receipt for an exchange or full refund minus the shipping charges incurred by us. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item you send back to us is in the original packaging, and the merchandise is in the same condition as when you received it.
Hoping for your kindly understanding.
Best regards
Banggood Team
Tracking information "not available" 7 days after order and Banggood email sending me a tracking (useless) number. I was also advised today that my credit card had been hacked and used in 3 places. Fraud reported and list of places I used the card were given to the card provider for prosecution. Wanna be it was in Honk Kong? Never again.
Dear RS W,
We are apologize for leaving a unhappy shopping experience at banggood.
Could you please kindly tell us the order number, so we could have a check what happen, maybe the information of Overseas logistics didn’t update quckily. Please don't worry, if you didn't receive the parcel within the estimated time, we could arrange the resend or refund to you.
Hoping for your kindly understanding.
Best regards
Banggood Team
From the business
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear dani s,
We apologize for leaving an unhappy shopping experience at banggood.
Could you please kindly tell us the order number that the tracking number didn’t work, we need to have a check what happen. About the tax, you could have a check this link: http://www.banggood.com/help-search-k-?search=tax
Hoping for your kindly understanding.
Best regards
Banggood Team