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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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Oh my god, I just read the reviews from the people and so many had bad experience with Banggood. I ordered from them and I'm scared now that my order will not reach me.
The items they advertise are lovely. When u finally get your order (CHINA) the clothes are horrendous and severely undersized. I ordered an XL & the garment would fit a 10 year old. Contacted them & asked for labels to return & they said I have to pay to return but if I wanted to accept 50% refund then I could just keep the unwearable junk. I said NO again & demanded a full refund & that quit answering emails. I have opened a dispute through PAYPAL.
Dear Marsha L, sorry for the inconvenience of the size. Here is our return policy of size problem: http://www.banggood.com/Clothing-and-Apparel-Return-Policy_hi533.We will deliver your review to the seller and manufacturer and then solve the size problem, so could you please offer your order number or email address you used for order? We will ask related colleague to measure the size again and give you a reasonable solution. Best regard, Banggood Team.
EDIT: After this review a more efficient customer support contact me and in a week we found an agreement (free reshipping). I got the object 3 weeks later. Thanks to "Athena" of Banggood. In conclusion there is two level of customer service. One for online complaining with good customer service and one trying to discourage regular client.
Hello,
I have ordered a Eachine VR 2 in sales in september. Banggood sent it a few weeks later, no problem.
Unfortunately the local delivery company deliver it to the wrong guy (false signature). On the tracking information the package is displayed as deliver against signature. But it was a false.
I open a complaint with the local delivery company, they have made an investigation, the postal guy came to my home and certify also that he didn't made me sign, it was someone else (I leave alone and it wasn't my neighbour).
After a week of investigation, the local company sent me letter stating that they didn't find the package and I should ask the seller (Banggood) for reimbursement.
I opened a ticket with banggood, I had purchased the insurance, so I felt confident with resolving quickly my issue.
Then i discovered the WORST customer service of my entire internet experience, and i order a lot.
First mail, I explained everything in detail and provided all information needed. Then they ask me every 2 to 3 days a question already answered in the first email. They continued doing that for 5 weeks. And today there is still no solution found and they keep messing around.
I think i will loose my money on this one, they will loose not only me as a customer but all my friends i recommended this site for drones part.
Order number: *******
Dear Nicolas H, sorry for the unpleasant experience.We checked the email records and have asked related colleague to check your package. Please believe that we would give customers a reasonable solution if they did not receive their stuff.We will find the solution and contact you later through email.If you are not satisfied with our service, feel free to send your complaint to [email protected] will better our service. Best regard, Banggood Team.
I purchased a brand new Hubsan 501s x4 Drone from Banggood on the 28th of July 2016 for £199.00 (Including Banggood Insurance of £3.91!). It is now end of October and I still dont have a working product!
The product arrived 4 weeks after I placed my order and was clearly faulty out of the box, when it arrived. I tried to contact Banggood, but could not get through to anyone. I then managed to make contact with Hubsan Technical Support (first by email and then by Skype text). I have spent the past 2-3 months trying many different things as they have requested, but no suggestion has worked. I have been asked to make videos and post online, change motherboards, buy replacement parts, but nothing has fixed the issue.
I have pages and pages of texts on skype, which has taken many hours of my time, but still no fix to the problem.
I have therefore asked for a replacement or a refund and now they want me to pay for the postage of the item back to Hong Kong! SO WHAT IS THE POINT OF THE EXTRA INSURANCE I PAID FOR!
This is clearly a total con company who have no interest in their customers. I shall be reporting them to the UK office of fair trading, and will now be taking the matter up with my credit card company. DO NOT WAIST YOUR MONEY WITH THIS COMPANY!
Dear S W, sorry for the inconvenience. Here is our return policy: http://www.banggood.com/Return-Policy_hl104.If the product suffered from death on delivery, we will cover the shipping fee for returning. Could you please offer your order number or email address you used for order? We will give you a reasonable solution. Best regard, Banggood Team.
Paid for the products haven't received and told that since they shipped the order cannot be cancelled
Dear Susan S, indeed we can not cancel the shipped order, but if customer don`t want the order, they can refuse to sign and we can refund after it is returned. Next time you want to cancel an order, please contact our online customer service quickly to avoid the loss. Could you please offer your order number or email address you used for order? We will give you a reasonable solution. Best regard, Banggood Team.
AVOID AT ALL COST.
Bought a tablet with Banggood. After just less than one year (legal warranty period) the tablet decides to stop working. What a coincidence...
Contacting Banggood before warranty expiry date, they say that they are on holiday and if I can contact them back in a few days.
Once I contact them back, the 1y period is over and they cannot do anything "anymore"...
Strange tablet fault after just one year, dishonest approach towards warranty handling.
Offered "standard" compensation of 200 points, corresponding to approx 2USD, ridiculous compared to the price of a 180USD tablet.
AVOID AT ALL COST.
***PS: Banggood reply to "find a reasonable solution" to this review is against their internal policy. They had all possible way to refund or exchange the good but they havent done it. The company was contacted well before the warranty expiry date.****
Dear Stefano V, sorry for all the inconvenience brought to you.It counts if we received your first email about the problem of the order before the warranty expiry date. Could you please offer your order number or your email address you used for order? If We will give you a reasonable solution. Best regard, Banggood Team.
Never again. I have waited for several weeks to get my item but never got it. It's good that it was a small purchase. Marcelle Malta
Dear Marcelle T, sorry for the inconvenience brought to you. About the unsuccessful delivery, could you please go to your local post office to see if it is held there? If you can`t find it, we can arrange the refund or resend. Besides, could you please offer your order number or email address you used for order? We will investigate the package and solve if for you.If you are dissatisfied with our service, feel free to send your complaint to [email protected] are always ready to get suggestions from our customers to improve our products or service. Wish for your kindly understanding, Best regard, Banggood Team.
Ordered a phone more than 2 months ago, post nl tracking number says its still in transit, Banggood says its already arrived and delivered at the post office, went thrice at the post office, there's nothing there! Complained, got a response after a week saying there's some sort of problem and offered me a resend or refund, I chose refund and got an email saying they won't refund me right away or in full since the package already arrived at the destination country!
They clearly have no intention of refunding me, at first they accepted that there was a problem with my order and it was never shipped and offered to resend or refund and after I chose refund, they said its already shipped and arrived here! Banggood is a outright Scam, orders worth couple of bucks go through without a hitch but as soon as you order something that's worth more, they will steal your money! So be aware of this site!
Dear Jack W, we sincerely apologize for all the inconvenience.If customers didn`t receive the package, we will surely solve it, usually arrange resend or refund.If the tracking information shows "delivered" status, customers need to go to local post office to get the proof of not receiving. And we have to explain that it is impossible for us to steal customers` money.As long as you offer your order number, we are bound to solve it for you. Could you please send us your order number or email address you used for order? After checking we will give you a solution.And we will investigate the communication problem of the customer service. Also you can send your complaint to [email protected] will improve our service Best regard, Banggood Team.
This is a reply to my question which never got posted, long story short, they charged my card for failed order and are refusing to refund me.
"its been almost a MONTH now and Theres's still no refund! When I emailed you guys about it, I got a response after a week saying this
"Thanks for your email. For your order *******, it was rejected and we have arranged to offer you refund AU$229.23.
The refund will be returned to your account in 2-3 weeks.
Then you could check it in your account.
Best regards,
Anna"
And now after a month and still waiting for a refund I get this email "Thanks for your email.
For your order *******, it was rejected to your bank account.
Would you mind contacting with your bank to check it?
Best Regards,
Anna"
Banggood is clearly a scam! It's in your hands to refund my money since you are the ones who charged my credit card, not my bank. I never had this problem with aliexpress, you guys are just making me chase a tail that doesn't exist. REFUND MY DAMN MONEY!
Dear Tero B, sorry for the inconvenience brought to you.We checked your order and it was indeed rejected for the safety of your account.We have to explain that there was misunderstanding and we would never cheat customer or deduct your money when your order was cancelled.We will send you a screen shot of details later to your email and hope the misunderstanding will be cleared. Please believe that your money was frozen by you bank temporarily. Best regard, Banggood Team.
I'd only ONE request, only one, to merge my old email with my new one, only that, nothing more.
So what you have done it to delete my old banggood account and to do nothing with my current one. I am not able to log in and since my order is not here for the past month and a half I am not able to log a compliance or take the number of the order.
I contacted your live chat, but sorry those guys are idiots. Not sure if you have 10 or 20 support systems but the email in Outlook with my initials must be only one.
NEVER AGAIN
Dear Ivan P, sorry for all the inconvenience brought to you. I will help you delete your old banggood account, but I need your email address you used for registration. Could you please reply me with your email address? Besides, it would be appreciated if you could send the email with the screen shot of the communication on live chat to [email protected] are ready to get feedback from customers to better our service. Best regard, Banggood Team.
I ordered a pair of car door handle. I paid near about 1000 bucks and when I was trying to trace my parcel I had faced errors and when I asked help THEY REMOVED MY ACCOUNT INCLUDING MY MONEY TRANSACTION DATA! I am strongly opposing this website and suggest to use any reputed company instead of these trouble makers.
Dear ROBIN K,
Thanks for choosing Banggood and so sorry for any inconvenience caused.We are kindly inform you that we will never delete your account without your permission, you could log in your account and check your network to see if there is something wrong with your account.If you did so and still cannot see the order data, please send us the screen shot to us, we will help you to solve it as soon as possible. Looking forward to your reply.
Best regards,
Banggood Team
2 months and my orders are missing they give me the run around no tracking number they ask for papers to prove i did not receive it. They give the bull $#*! that the orders were delivered but they would not give courier info so i can verify it
Dear Aline N,
Thanks for choosing Banggood and sorry for any inconvenience we caused.It usually takes 7-25 business days for shipping. Also, there are many uncontrolled factors like customs, weather and so on will affect the efficiency of shipping.So we suggest you contact your local post office to see if the package was there.If you did so and still cannot find it, we could resend or refund to you when we confirmed it.If the logistics information shows that the package was delivered successfully, our customer service will ask you to provide a paper to prove that you didn't receive it.So could you please tell us your order number, we will check it for you and give you a reasonable solution as soon as possible. Thanks for your kindly understanding.
Best regards,
Banggood Team
I ordered a pair of shoes off of their website over a month-and-a-half two months ago and I have never received them paid, my money and I have no number to contact them and I don't want my money charged back to my credit card or I want my shoe size either or doesn't matter I need a reliable number to call and speak to someone in customer service or I am never ordering anything off your website again thanks for your time
Dear Dawnasa R, sorry for the inconvenience. Could you please offer your order number or email address you used for order? We will check it and give you a reasonable solution.We have to admit that seldom there are uncontrolled factors that may cause missing package or longer time to arrive, but we won`t let customers take the responsibility for that.We will arrange the refund or resend.If you have any questions, you can contact us via email [email protected] or live chat http://www.banggood.com/Contact-Us_hi111.Wish for your kindly understanding, Best regard, Banggood Team.
I refused my order ******* on 29/06/2019 because the package had been opened and the content was overwritten. I am still waiting for either a refund or the return of the complete order
Dear marcel m,
So sorry for any inconvenience caused.We usually ship your order within 2-3 business days after you paid. But there will be some delay if the item was sold out. Also, there are some uncontrolled factor will affect the efficiency of delivery.If you didn't receive your order within 35 business days, we could refund or resend it to you after we checked the logistics information.So could you please contact us again or tell us your order number, we will check it for you. Thanks for your kindly understanding.
Best regards,
Banggood Team
This company is ridiculous. I bought 2 pair of shoes from them that were 1/2 size too small. To this date, I have no idea how to return them for a refund because no one has provided the return information. They have been telling me someone will email me since last week, smh
Dear Tamika J,
So sorry for any inconvenience caused. About the size, there is a size chart on the product page to help you choose the right size. Also, we usually declare that The size of these shoes are smaller than ordinary, we suggest buying a bigger one size.If you are not satisfied the item or didn't match, you could return it back to us. For more information about the return policy, please click here: http://www.banggood.com/Clothing-and-Apparel-Return-Policy_hi533
The return address is on there, too. Please do not worry about it, we will help you to solve your problem.If you are not satisfied with our customer service, you could email to [email protected], we will check the problem and hold those who are involved responsible. Thanks for your kindly understanding.
Best regards,
Banggood Team
"The dress I purchased was clearly not the same measurements as supplied on-line. It took a lot of back and forth (ordered May 10 - resolved Oct. 14), photos of all the packaging and the dress with measuring tapes showing the difference, but they did deliver a replacement - in fact, TWICE, since the first replacement was exactly the same as the first dress. So, customer service came through, but you will need to be persistent. Kudos to them, but honestly, they must have a very difficult time dealing with merchandise that is not factually represented. I had to guess at the replacement size to send me. Fortunately, I guessed a size close enough to fit. Its label is two sizes larger than what I normally wear! Apart from that, the dress is lovely."
Dear Kathryn N,
Thanks for choosing Banggood and so sorry for any inconvenience caused.We are gladly to hear that you are satisfied with the final solution.We have professional photographers to take photos for our products. But there might be a little bit difference due to different monitors.We will try our best to minimum the difference and reflect the quality problem to related supplier. About the size chart, we will revise it according to cusotmers' review. Thanks for your kindly understanding.
Best regards,
Banggood Team
I bought some electronics stuffs from banggood... and from last three weeks they didnt confirm my order... i think its fake... dont buy anything from banggood... I am suffering a lot... its biggest mistake I HAVE DONE... please you dont do that...
Dear SACHIN K,
Thanks for choosing Banggood and so sorry for any inconvenience caused.We are kindly inform you that it usually takes 2-3 business days for us to review your payment details if your payment method is credit card.If you didn't pay successfully, there might be some risk on your card. You could cancel it and try another payment method. Also, you could tell us your order number, we could check it for you to see if there is something wrong with your order. You could contact us directly, our customer service will reply you within 24h. Thanks for your kindly understanding.
Best regards,
Banggood Team
I bought a SRICAM camera supposed to be 720p resolution, i. E. 1MPixels
Instead it was only 230KPixels (640x380pixels)
When I realized and claimed they said it was too late (only six months guarantee)
Clearly misunderstanding that it was a fraud since the camera was sold for a better quality, which was not independently of the guarantee
Dear Stefano P,
So sorry for any inconvenience we caused.We checked the products well before shipping, so there is only a small possibility to send wrong items. But still want to say sorry to you. According to Banggood Guarantee, refund or replacement for any item will be rejected after the 180 day period has expired.So if the item you received is completely different from the one you ordered, please contact us via our Customer Service and provide us picture proof of the error.We will find a reasonable solution for you. But the most important thing is that we should check the item more strictly before shipping to avoid the same problem recurrence.And Banggood always welcome kindly criticism and suggestion. Thanks for your kindly understanding. Have a nice day!
Best regards,
Banggood Team
I ordered a digital counter that was supposed to count up to 1200 rpm but stopped counting a 4 or 5 hundred. Why do you allow these sellers to LIE? Product # ******* order # ******* They want me to take a video and then a photo of counter that stops, anything to make the customer jump through hoops and give up.
Dear Robert K,
So sorry for any inconvenience we caused.We checked the staff well before shipping. The damage might caused during long time delivery.We checked the email record and asked our related customer service to contact you again to give you a reasonable solution. I You could choose resend or refund.We will issue your order as you requested.And please accept our sincerely apology for the mistake.We will take it as a lesson and try our best to improve our service in the future. Thanks for your kindly understanding.
Best regards,
Banggood Team
I ordered 6 In 1 Multi Metal Mini Wood Lathe Motorized Jig-saw Grinder Driller. I received was a open box unit, The problem are missing several parts. I took some photos and email to the customer service. They said they can ship all the missing parts to me. After almost a month I got the package they send me a wrong parts again. I checked all the items in the package again that I found this product was used before they send to me. Some parts were cracked. I asked them to get a replacement or a refund, they want me to pay shipping fee. This is a nightmare.
Dear wengao y,
So sorry for any inconvenience caused. Firstly, please accept our sincerely apology for missing several parts.We checked the whole mail record, we resent the missing part immediately after checked your problem. Then you said that you found the product was used before and some parts were cracked, you could send the video or photos to show the problem, it would be better to send us once you found the problem.So could you please send the video to [email protected] to show the problem? It could be damaged during the long time delivery, because we will never ship the item which was used before. Looking forward to your reply.
Best regards,
Banggood Team
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Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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Dear Monhammed T, don`t be worried. All the reviews that claiming unreceived packages have been solved by our customer service.We checked your orders and they were just shipped by standard shipping.It usually takes 7-25 business days to arrive.The business days will exclude the public holidays and weekends.On occasion this can take slightly longer, due to custom clearance or bad weather.If you don`t receive it within our estimated time, please contact us http://www.banggood.com/Contact-Us_hi111.We will be responsible for that, usually resend or refund. Best regard, Banggood Team.