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Banggood Reviews Summary
Banggood has a rating of 2.3 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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Slow slow slow service, got a battery that won't charge, paid extra for quicker shipping and it was late, got offered less in banggood points then the extra shipping cost, not many positives i can say here, I'm done and you beware
You will regret ordering from this Chinese company! I ordered and cancelled my order within 5 min. The order disappered from my history so i thought i was good O NO they ship it and will see how long it takes to get it. From the other reviews ive read im not holding my breath. I love all the review responses from Banggood also. They all pretty much say the same thing well if you have your order number and email we can see what happened and how we messed up your order over and over again. Do your self a favor don"t order from these people. That pretty much goes without even reading any of these reviews because they are all pretty bad.
Dear Brett G,
Sorry for the inconvenience.We have to explain that we will never delete any customers` information without their permission.If you still did not find your order history, could you please offer your email address, we will check it for you. Indeed there were unhappy shoppinig experiences, but our customer service is doing our best to help solve these problems and improve the service from these negative reviews.If you are not satisfied with our products or service, feel free to send your complaint to [email protected].
Best regard,
Banggood Team.
I have bought a tablet from this scam website and pay for shipping within 7 - 21 days
After 30 back and cehck with suppolt and tell wait 5 days more
Okay after 35 days I request refund and he refund me only 50% of payemnt after 7 days back again to reset of refund and didn't refund anythiing until this day after 48 days of waiting and i can't get my money back until with paypal dispute and i will wait for 21 day
Wich the stupid support want to scam me and told if can close the dispute will refundwich i know in paypal if i close the dispute i can't open it again they tell me trust him
No never trust after this problem
Dear Simo M,
Sorry for the inconvenience of undelivered package.We have to explain that due to Black Friday and the Spring Festival, the number of people shopping online increased, and it caused the delay.The tablet is expensive, and if customers don`t receive expensive product temporarily, we usually refund half and then let customers wait for another some days and it does not mean we would not refund the rest.If they still don`t get the product, we will refund another 50%. When we arrange the refund, it usually takes 2-3 days to return the money to the paypal account.If customers open the paypal dispute, it will takes much longer even several months. Therefore, before we refund we will ask customers to close the dipute so that they can get their money in time.If you are not content with our service, feel free to send the complaint to [email protected].
Best regard,
Banggood Team.
I wrote complaining about the cost/trouble of returning an item because it didn't fit. They "responded" by referring me to their web-site return policy.
1. Every other company I have dealt with for the last 15 years has included an invoice in the packging with the product with a return label and options for either USPS or UPS return. If I wanted, I could put product back in the package, slap on the label, and leave it for my postal carrier.
2. I can't believe my order came from china all by itself. It surely came through a distribution point with a container of other things to other people. Why can't my product be returned to that distribution point in the US so that the cost for returning is reasonable?
There are too many other souces for products I want. Won't shop with Banggood again.
Dear Martha N,
Sorry for the inconvenience caused. Here is our return policy: http://www.banggood.com/Clothing-and-Apparel-Return-Policy_hi533.We have listed all the details about item sizes on the related product page. If you find the size do not fit, please check our description and your order information first. 1) Size not as ordered: You can contact with our Customer Service directly for a full refund or a correct size for free. 2) Size as ordered but does not fit: Size may be 3cm/1.5 inch inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases you would be responsible for all shipping fees incurred. 3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Could you please offer your order number or email address you used for order? We will check it for you and give you a reasonable reply.
Best regard,
Banggood Team.
I ordered a fleece jacket and a pants. It took about two month to arrive, and the sizing was wrong on the jacket, and it turned into a back and forth argument. Then a few month later the stitching on the pants started to come loose, the fabric also disintegrated in one spot, the zipper gets stuck easily. Basically the clothes seemed like a bargain at the time, and it turned out to be of cheap quality. Live and learn. Order things locally, and double triple check refund policy, and maybe even take a screen shot so they don't make things up later.
Dear Ten K,
Sorry for the inconvenience brought to you. Here is our return policy for clothes: http://www.banggood.com/Clothing-and-Apparel-Return-Policy_hi533.We have listed all the details about item sizes on the related product page. If you find the size do not fit, please check our description and your order information first. 1) Size not as ordered: You can contact with our Customer Service directly for a full refund or a correct size for free. 2) Size as ordered but does not fit: Size may be 3cm/1.5 inch inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases you would be responsible for all shipping fees incurred. 3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Could you please offer your order number or email address you used for order? Besides, about the quality problem, please send a picture or video to show more details to [email protected] will check it for you and give you a reasonable reply.
Best regard,
Banggood Team.
Order No. *******
So here goes my bad experience, I've place some orders with Banggood, but lately the lack of support and the worse of all is that I payed to insure my last order and DHL lost it and now Banggood doesn't want to be responsible for this, instead they ask me to contact DHL for my refund, but why?! I never made business with DHL in the first place I bought something from Banggood and they chose the shipping supplier.
So now I'm empty handed without my package and without money
----------------------------------
UPDATE 11/25/16
I´m very dissapointed
Now I have a problem with Order *******, DHL havent received any package from Banggood so I paid for expedited shipping and nobody knows where that package is, my time is very valuable to me so I can't be waiting for this mistakes
Dear Carlos L,
Sorry for the unpleasant experience.We have to explain to all the customers that if missing packages happen, we will surely refund or resend and it is our responsibility to ask for refund from the shipping company. Could you please offer your order number or email address you used for order? We will check it and give you a reasonable solution. Besides, it would be appreciated if you could offer more details about our customer serivice`s performance during the process of your case.We will investigate and improve our service.
Best regard,
Banggood Team.
I ordered something about 6 months ago and it still hasn't delivered! When I check it says arrived in Hangzhou Post Office! I don't live there, and my delivery address is correct because I checked it over 5 times!
Dear Lilliana T,
Sorry for the inconvenience of unsuccessful delivery. When customers did not receive their packages after being shipped 1 month, they usually contacted us and we helped them track the packages.If missing packages happened, we usually refunded or resent.And if it has been 6 months, we are afraid that we can not refund or resend. But if the package was returned, we can provide resend or refund service. Since you said it arrived in Hangzhou, maybe it was returned. Could you please offer your order number or email address you used for order? We will check it for you and give you a reasonable solution.
Best regard,
Banggood Team.
Bought something on sale but got charged full price... After a very rude live chat with candice couldn't get anyone to answer my emails until I sent a stinking review and got a profuse apology. After several emails back and forth I STILL didn't get the discount they advertised but was told I could have a credit to what equated to one dollar! I've now sent several emails asking how to close my account but no one responds - don't buy anything or you will have to open an account and get bombarded with their emails... Worst ever place I've bought from.
Dear Tracey M,
Sorry for the unpleasant experience.We have to explain that sometimes there may be price wave resulting from purchasing cost, demand and exchange rate.We are so sorry that our live chat did not offer you satisfying customer service. Could you please offer your order number and the screen shots of the conversation between you and our live chat? We will surely investigate the whole case and give you a reasonable reply and solution.We are ready to get feedbacks from customers to improve our products and service, and your cooperation will be greatly appreciated.
Best regard,
Banggood Team.
My tracking number says my item was rejected by x-ray at the Netherland airport. I told this to banggood SEVERAL times for weeks, but its always the same: they told me to wait 24h until the resolution team contact me by email, which never occur.
Dear rafael u,
Sorry for the inconvenience brought to you. Could you please offer your order number or email address? When package is returned by the customs, we usually refund or resend. Please believe that we will investigate the whole process of your case and give you a reasonable reply and solution.
Best regard,
Banggood Team.
Thanks alot guys for the reviews. I was about to put in my credit card info but all of a sudden I decided to first read some reviews. This site has helped me in my decission not to throw away my hard earned money.
Purchased a wig... nothing like the photos. They used a photo from a reputable wig supplier. I return the item. Never received a refund. They stuffed me around for months.
Dishonest business. Don't get caught!
Dear f a,
Sorry for the inconvenience brought to you. When customers returned the products to us, it took some time to arrive and to fix.If the problem was complicated it would take slightly longer. Could you please offer your order number or email address you used for order? Please believe that we will check the process for you and give you a reasonable solution.
Best regard,
Banggood Team.
Worst service ever, I purchased a. Bike from this site cost over $1000. 00 and it is well over 2 and half months, they gave me excuse after excuses and they never send the item. Had same issue with them before. Lucky it is still under PayPal money back guarantee. You can buy most of their products from eBay even cheaper but with reliable and fast service
Dear Chris U,
Sorry for the unpleasant experience. Could you please offer your order number or email address you used for order? If there are quality problems and within the warranty time, we will surely help solve the problem. Here is our return policy: http://www.banggood.com/Return-Policy_hl104.Please believe that we will investigate the whole case and give you a reasonable solution.If you are not satisfied with our service, feel free to send your complaint to [email protected].
Best regard,
Banggood Team.
Terrible costumer service, really long delivery to Canada... been waiting 36 days for an expensive order, have no idea if its coming. They lie when they tell you an item has shipped so you cant get your money back. Also be aware of split shipments! I ordered an item with accessories that was split into two different orders, the main item was cancelled due to customs issues and I was forced to keep the useless accessories with no solution from banggood. If you like to throw away hard earned money... this is the site for you!
Dear D K,
Sorry for having you waiting. When the package is shipped, you will receive an email with confirmation and tracking number(except standard shipping). We have to explain it is not true that when the package has been shipped, customers would never get back their money.If they did not get the package at last, we usually refund or resend.If the products are in different warehouses or they can not be put together due to different countries` policy or products` characteristic or some of the products are out of stock, the system will automatically split the order. Shipping for each country differs and we strive for shipping to be at its cheapest and safest. But seldom unfortunately, the package may be returned by the customs if it become stricter. Could you please offer your order numbers or email address you used for order? We will check them for you and give you a reasonable solution.If you are not satisfied with our service, feel free to send your complaint to [email protected].
Best regard,
Banggood Team.
I ordered a pair of shoes that never arrived. When I asked for refund, they started asking me same questions twice or even more. Finally got my payment back after escalating with paypal. Stupid and arrogant people with the worst customer service
Dear David S,
Sorry for having you waiting.We have to admit that there are uncontrolled factors that may cause longer time to arrive, and we won`t let customers take the responsibility for that.We usually refund or resend. Could you please offer your order number or email address you used for order? We will investigate the whole process of your case and give you a reasonable reply.It would be appreciated if you could reply.We are always ready to get feedback from customers to offer more satisfying service.
Best regard,
Banggood Team.
I never received a hat I had ordered... but you know I should have checked here first... from what I'm seeing I just lost 10: something... I can live with a small purchase loosing it... but never order a thing online again... not by them not by anyone!
Dear Bruce I,
Sorry for having you waiting. Since we are a Chinese online shopping company. Most of the products are made in China and sent from China.On our product page, we have illustrated the delivery time for different shipping methods. Except EMS, Priority Direct Mail and Expedited shipping, It usually takes 7-25 business days to arrive which will exclude the public holidays and weekends.On occasion this can take slightly longer due to custom clearance or bad weather. But we have to admit that there are uncontrolled factors that may cause longer time to arrive, and we won`t let customers take the responsibility for that.We usually refund or resend. Therefore, could you please offer your order number or email address you used for order? We will check it for you and surely give you a reasonable solution.
Best regard,
Banggood Team.
Ordered size 8 shoes. Was sent a size 39. These are way smaller than a U.S. 8. I've sent pictures and they keep telling me to look at the chart. Size 8 is 39 on their chart. I sent them a picture of an American shoe with interior tag that showed: U.S. size 7.5, EU 39.5, and a picture of their shoe next to the size 7.5, an inch shorter. Still, they will not refund. They don't even send the means to refund in the mail bag when you get their product.
Dear Mary J,
Sorry for all the inconvenience brought to you.We have to explain that since there is no half size in China, we don`t have size like U.S. size 7.5, EU 39.5.We have banggood return policy http://www.banggood.com/Clothing-and-Apparel-Return-Policy_hi533 and we state: We have listed all the details about item sizes on the related product page.If you find the size do not fit, please check our description and your order information first. Size as ordered but does not fit: Size may be 3cm/1.5 inch inaccuracy due to hand measurements. You can contact us and apply for a return.In these cases you would be responsible for all shipping fees incurred.If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage.If you are not satisfied with our service, please send your complaint to [email protected].
Best regard,
Banggood Team.
Advertised price can change when you add items in your shopping cart. When you bring it to their attention, customer support just tell whatever they can to get you to give up. If you write anything negative in their forms they delete it and ban you. Every review is five starts because they screen all ratings for products, and only post the ones that are favourable. This business is based in china, DO NOT expect any protection, or any basic business rules that apply to any other web based companies, for example honouring advertised prices, having legitimate reviews for products, allowing feedback even if it is not favourable. Customer service does not exist.
Compare it to Amazon, EBay, you have recourse and consumer protection, customer service, real product reviews, negative or positive reviews allowed!
Dear T R,
Sorry for the unpleasant experience.We have to explain about the change of the price.It was because the presidential election of America and caused the wave of exchange of rate.The system did not update the price of the advertised page and led to misunderstanding. Besides, we just delete those malicious attack comments and we never delete negative reviews of products, and that is why you still can see negative reviews on our product pages, forums and sitejabber here.And it is impossible that all the reviews on the product are five stars.We are always ready to get feedback from our customers to improve our products and service.If you have any problems of the products, feel free to contact us: http://www.banggood.com/Contact-Us_hi111.We will surely give you a reasonable solution.
Best regard,
Banggood Team.
I ordered a pair of boots almost a month ago and they are saying it could take 30 more days. If I hadn't already paid I would cancel. This is a joke!
Dear Donna D,
Sorry for having you waiting.We have to explain that we are a Chinese online shopping company. Most of the products are made in China and sent from China. Some products are available in US warehouse or EU warehouse.On our product page, we have illustrated the delivery time for different shipping methods. Except EMS, Priority Direct Mail and Expedited shipping, It usually takes 7-25 business days to arrive which will exclude the public holidays and weekends.On occasion this can take slightly longer due to custom clearance or bad weather. But we have to admit that seldom there are uncontrolled factors that may cause longer time to arrive, and we won`t let customers take the responsibility for that.We usually refund or resend. Therefore, could you please offer your order number or email address you used for order? We will check it for you and surely give you a reasonable solution.
Best regard,
Banggood Team.
** Edit ** Order number *******, supplied as requested by Bangood response below. I have of course supplied this many times before without resolution. And this time they again chose not to honour their warrantee - so the message below appears solely intended to fool other potential customers.
Sent $320 FPV drone with faulty FPV set, Bangood at first denied there was a fault, then offered to sell me a replacement for the faulty FPV set, then insist that the only way they will help is if I pay return shipping to mainland china for the entire unit (cheapest option =$179)- which requirement directly contradicts their warranty, and as they are well aware is more than half the purchase price. So at best I lose most of my money even if they ever do happen to refund the purchase cost (which I doubt based on other reviews here). They are obviously in a position to easily resolve the problem by sending that replacement FPV set they offered to sell me, but instead can get away with not honouring guarantees at all due to their return shipping policy
Dear Paul K,
Sorry for the inconvenience brought to you.If we did not honour the return policy, we will surely solve it well for you. Please believe that we will investigate the problem, and then give you a reasonable solution.
Best regard,
Banggood Team.
OVER A MONTH TRYING TO GET TO A SOLUTION, ACE AND WINNIE ARE NOTHING BUT HOPLESS BEINGS, I BOUGHT A RC CAR FROM THEM, NOT LIKE SALE, I ASKED FOR RETURN, BUT I DECIDE I WANT HALF REFUND,
EVERYONE READING THIS BEWARE DONT BUY FROM THESE CHEAP SCAM ARTIST, NOTHING BUT DECEPTION,
THEY HAVE MADE SO MUCH MONEY BY USING THEIR SAME TACTICS, ONCE A EMAIL EVERY 5 DAYS, NOTHING ON WEEKEND,
$#*! SERVICE, TELL THAT ACE BLOKE TO GET BACK TO ME ASAP. MY ORDER IS *******
Dear Ayden B,
Thanks for your order and we want to make a explaination about the whole case to you and all the reviewers on sitejabber. Banggood always sets customers' needs priority.We sent you an product which has a upgraded version, and our seller was willing to send you the original parts once you said you there are some differences between the picture on the product page and the one you received.The second solution was to return the item and give you a full refund, which you agreed and then you changed your mind, so we supposed that it would be fair for both of us to let paypal solve the problem and we returned AU$120 as the final solution.Our customer service were all very active to help you solve the problem during the whole process and tried our best to give you a reasonable solution, as we always do. Thanks for your kindly criticism and suggestion, we will spare no efforts to provide the better products with lower price and great service.
Best regard,
Banggood Team.
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Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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Dear russ j,
Sorry for the inconvenience brought to you.We have to explain to all the customers that due to Black Friday and the Spring Festival, the number of people shopping online increased, and it also caused the delay. About the battery, if it still doesn`t work, please offer your order number and we will surely help solve the problem.
Best regard,
Banggood Team.