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Banggood Reviews Summary
Banggood has a rating of 2.3 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 773rd among Electronics sites.
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I order my package on december 5th and i still havent got them? I would like to know where my packages are please. Numbers *******, *******, *******, *******, *******, *******. Those are them.
The item was out of stock, I returned it but didn't get any money back. Banggood is terrible where's my money? Number *******
Dear Veronika S,
For cancelled order, we will surely give a full refund.We checked your order 21957216 and you cancelled the order on Dec.19th.It usually takes 1 business day for paypal to return your money and the refund has been verified. Therefore, you will receive your money today, and receive a notification email from our system.If you have any questions, feel free to contact us: http://www.banggood.com/Contact-Us_hl100
Best regard,
Banggood Team
Dear Mark G,
Sorry for having you waiting.We usually reply customers` email within 24 hours.If sometimes there are too many emails, it may cause slightly longer and we are trying to improve the efficiency. Could you please offer your order number? We will check it for you. Also you can contact our live chat if it is urgent: http://www.banggood.com/Contact-Us_hl100
Best regard,
Banggood Team
I submitted a negative review about defective product and it never showed up on Banggood site so Banggood's product rankings are inflated. If you buy simple items and do not mind to wait for 20+ day for delivery then it is okay site. If there is a big chance your product might have issues (electronics,...) then I would go with another vendor with stronger customer support. In my case, for example, I was advised by customer support representative to "find someone who can test your item". It has been almost two weeks and this case has not been resolved yet.
Dear Dmitri V,
We need to explain that in our help center, we have our review guideline: When you review a product, please follow these guidelines to prevent your review from being rejected or removed.
Avoid:
- Offensive or abusive language.
- Links to other stores or competitors.
- Our prices are always changing so please don't mention how much you paid.
- Questions about orders or products, payment or delivery. Please contact us or use the forums.
- Criticism of Banggood's service; keep the review focused on product attributes, post such a comment in the product forum or contact us.
- Reviews for products that have already been removed from Banggood.com.
- Reviews those are overly simple. Please be informative.
-Reviews for products you purchased more than 6 months ago.
- Any personal contact information such as e-mail address and phone numbers.
- Multiple reviews for the same item.
If the problem is complicated, it may cause a little delay and wish for your kindly understanding. Please believe that we will try our best to solve it for you. Could you please offer your order number? We will investigate and surely give you a reasonable solution.If you are not satisfied with our customer service, you can send your order number and complaint to [email protected]
Best regard,
Banggood Team
I order a drone racer for my son cost $183.00 my drone motor it not running and contact their customer service and never respond and I'm calling my credit card to dispute the charge.
Dear Judy Y,
Sorry for all the inconvenience caused. Could you please offer your order number? If our customer service did not reply you for a long time, related staff will be fined.We will check your problem and give you a reasonable solution.If you are not satisfied with our customer service, you can send your order number and complaint to [email protected].
Best regard,
Banggood Team
Just wondering where my order number is #******* which was ordered on Nov 11,2016. Nobody at Banggood can tell me what happened to this merchandise.
Orignal Hiland DIY M******* Graphics Version Transistor Tester Kit.
Since this is my first order with this company I am willing to give them the benefit of the doubt to at least give me a legitimate reason why I haven't received it. I have a second order that was sent to France by mistake, and I live in Montreal. Not a good first impression
Dear Brian M,
Sorry for the unsuccessful delivery. Sometimes we have to admit that there are uncontrolled factors that may caused longer time to arrive or missing packages. What we can promise is that if customers don`t receive their packages and contact us in time, we will surely give a reasonable solution, usually refund or resend.We checked that our customer service has give you a full refund.We are trying to improve our courier service and wish for your kindly understanding.
Best regard,
Banggood Team
I recently purchased a pair of shoes from a company in China called
Banggood.com. They cost $27.95. I of course waited at least 2 weeks for
Delivery. And when I got them, as soon as I tied them, the top lace hole
Broke off, because the shoes were very cheaply made. Of course they look
Nothing like the picture on Facebook.
When we asked for our money back, they said they would not give it to us
But would send another pair of shoes. I'm still waiting. It has been
Over a month now. They will not respond. It's very difficult to reach
Anybody. And I could kick myself for being so stupid to order something
From China direct, without seeing it.
One thing is certain, this company is unethical. So save your money
Folks, if you see anything by them. As a matter of fact, I wouldn't
Trust anything made in China again. At least when you buy something at
WalMart, you can see it and feel it, and have recourse from WalMart. Not
So when you go direct with anyone from China.
Save your money,
Anthony J. Delevin
Dear Anthony D,
Sorry for the inconvenience caused.We promise that we will surely take your case seriously and give you a reasonable solution. Could you please offer your order number or email address you used for order? We will check and solve it for you as soon as possible.If you are not satisfied with our service, you can send your compaint to [email protected]
Best regard,
Banggood Team
First time I have ever used them and never ever again!
I bought some items in November 2016 and after 8 days it still had not been shipped. When I chased it up they said that the item was not in stock and I will have to wait, even though when I purchased the items they were in stock. I eventually cancelled the order and requested a refund and they did, however the refund still has not come to my bank account and it is now 16 Dec 2016. Not sure if I will ever receive the money.
Stay away, I will never be using them again.
Dear Martine s,
Sorry for the inconvenience of back order. Due to huge demand or the delay by the supplier, sometimes the products may be out of stock.We will find more suppliers to ensure the stock. But we need to explain that we will surely give customers a full refund.If you pay by credit card, it usually takes 7-14 days to arrive.If you don`t receive your money within our estimated time, you can consult your local bank. Also you can ask for the proof from our customer service like ARN.
Best regard,
Banggood Team
Perhaps you should include a few 4 star reviews. You have been writing way too many 5 star reviews lately that mention customers receiving faulty merchandise or having major issues with their orders. No real customer would give 5 stars based on this. Also, perhaps you should spend more time focusing on delivering a quality product in a reasonable amount of time and less time posting phony reviews on various review websites.
Dear Stephen G,
We have to explain to all the customers here that we are unlikely to plant 5 star reviews here. According to Sitejabber`s FAQ, you can see that siteJabber takes review fraud seriously and there is a review guideline. Writing or paying for fake reviews is unethical, against SiteJabber’s terms and is illegal in many jurisdictions. If a company is discovered to be writing or paying for fake reviews they may lose access to their SiteJabber Business Account, have their business publicly flagged as manipulating reviews and be demoted in SiteJabber search. Please note that we will never do that and we don`t need to, as well as deleting the negative reviews.
Best regard,
Banggood Team
I bought a watch from Banggood and did not receive it. I contacted them and asked for a replacement. I was told it was sold out. They did offer me a refund but now these watches are much more expensive
Dear Tim O,
Sorry for the unsuccessful delivery. For undelivered order, if it was not for incorrect address, we usually give full refund or resend. Could you please offer your order number or email address you used for order? We will surely investigate the dealing process and give you a reasonable solution.
Best regard,
Banggood Team
I think I will never order again from this site (Banggood). I ordered for the first time from 02/11/2016 and didn't receive the order until today and I cannot trace the order status and my local post couldn't check as well. Unfortunately, they couldn't solve the issue until now and I think I will forget the order now but I will never use their site anymore. Only Amazon and ebay. I don't recommend to order from this site at all.
Thank you all.
Dear Mohd A., sorry for the problem. As they were sent by standard shipping, there may not be detailed shipping information. But if you can't find it in the local post office. We can arrange the refund for your order. Please kindly note that your order 20439273 and 20439274 had been refunded. Refund within one business day, but bank processing may take 2-3 weeks to show in your account. Please kindly check.
Best Regards,
Banggood Team
I was a customer of Banggood but never again. After taking weeks to send my order they refuse to help with an issue and want me to buy more product from them to fix it. Stay away. They don't know customer service. Terrible experience,
Dear David O,
Sorry for the unhappy experience.We have to explain that, about products problem, we will surely solve it according to our return policy: http://www.banggood.com/Return-Policy_hl104.We would like to get more details from you to better our products and service.If you are not satisfied with our service, please send your complaint with order number to [email protected] will try our best to solve it for you and improve our service.
Best regard,
Banggood Team.
I made the order number ******* and after payment the order changed for "product was sold out". But today the same product is in offer again for only +5 USD in price increase. I trully cannot understand...
In support pages they say refund for paypal takes 1 business day, but I didn't receive the refund yet.
This was my first try and I didn't like their customer service.
Edit: The refund was made. Thank you, maybe I will try again next year, so you will have a chance to change this bad experience.
Dear Weber K,
Sorry for the inconvenience of back order. Firstly, we checked that the refund was arranged on Dec. 6th and completed on 7th, so the money returned to your account in 1 business day. About the price increase, we need to explain to all the customers that sometimes there is a price wave due to demand, exchange rate or other factors. But we offer a 10% discount coupon for a promotional campaign, and in fact the price decreased.We often launch discount promotion and you can know more about the details on the product page.
Best regard,
Banggood Team.
I recently purchased a product and paid extra for extradited shipping. Not only did they send the wrong product, they refused to send the correct product unless I pay shipping again! These people are corrupt. I know they will delete this so I'm going on every site and you tube video that promotes them.
Dear teresa j,
Sorry for the inconvenience and error. Could you please offer your order number or email address you used for order? We will check and give you a reasonable solution.If we send the wrong product, please believe that we will surely solve the problem according to our return policy: http://www.banggood.com/Return-Policy_hl104
Best regard,
Banggood Team.
My first time ordering and after I entered my acct # realized it was the wrong size and color (boots) I cancelled that order and reordered the correct color and size. It took 2 weeks for refund (no big suprise) but then when I did receive my boots they were the original size I cancelled, size 5 not 9. They are unwilling to work with me to solve this situation and I have considered it a loss. Make sure you have the right sizes or you might have to pay shipping return to China. Imagine howw long that will take. Good luck.
Dear Janna R,
Sorry for the inconvenience caused.We need to explain that according to our return policy http://www.banggood.com/Clothing-and-Apparel-Return-Policy_hi533,we clearly state that if the size you received is not that you ordered, you can contact our customer service directly for a full refund or a correct size for free. Therefore, could you please offer your order number or email address you used for order? We will check it and give you a reasonable solution.
Best regard,
Banggood Team.
I made a purchase from them and 2 months later, I still did not receive my order. Trying to communicate with them is like trying to communicate with a 2-year-old who does not speak your language. They are absolutely useless and will not try to help you at all. They would not send me my items refund my money, so I had to get my bank to refund my money finally. This has been a nightmare of an experience and I am surprised that this company is still in business. I truly feel sorry for anyone who does business with them.
Dear Julisa G,
Sorry for the unpleasant shopping experience.We have to explain to all the customers here that if customers did not receive an item after 2 months it was sent, we would surely resend or refund. Could you please offer your order number or email address you used for order? We will investigate the dealing process of your case and improve our customer service.
Best regard,
Banggood Team.
I made an order on Nov19th, the item was still available during 25th's Black Friday's special and showed to be in stock during the weekend. Then they contact me that dispatchment will be pushed back for 2 weeks. And a few days later they contact me again to tell me that they are out of stock and they are sorry and canceled my order.
They really have no idea what's going on in terms of stock and organization.
Dear Dimi B,
Sorry for the inconvenience of back order. Indeed the supplier failed to provide us with sufficient stock and we have to cancel your order.We will find more suppliers and ensure the stock to reduce this kind of situation.
Best regard,
Banggood Team.
I bought a smartwatch u8 next version in flash deal
After a month has arrived defective
I asked for resend but there was not stock
(There was but not in flash deal price)
I took refund but after a lost waiting month no item
So i vote 3 stars
I ordered several clothing items but never received them. Kept checking the website but got a message that my package(s) were untrackable. Finally got someone online which gave me tracking information, only to find out that the shipping address was wrong so everything got sent back. The address they sent my items to was one I haven't used for over 7 years! In an online chat, I basically was told it was my fault, even though I know that typed in my correct address when I ordered, and that I would receive a refund MINUS SHIPPING FEES. My complaints: (1) When I ordered, there were no Shipping Fees to the U.S. (2) I do not have any idea on how my items were shipped to such an old address. (3) Instead of trying to rectify the problem, I was treated in the most rude manner and felt belittled as an idiot. I will never do business with this company again and will give a negative review every chance I get.
Dear Lisa H,
We are sorry for the way you were treated and please believe that we will take it seriously. Could you please tell us more details about the conversation between you and our customer service? About sending to the wrong address, could you please offer your order number and 2 screen shots? One is the address in your paypal, and the other is the confirmation email sent by our system showing the address and other order information when it was shipped.We will record them and check to see if there was something wrong with the system and fix it, then give you a reasonable reply.
Best regard,
Banggood Team.
I purchased a Phantom 3 battery from Banggood. I received it a month later and it was defective, it would not power on or charge. I notified them within the 3 day return policy (2nd day). Now they want me to pay $20 to ship them the battery and then they will send me another battery. I have told them from the start to refund my money and that I don't want another one of their batteries and they refuse. Do not buy from this company. I will make sure everyone knows (US and China) that this company is a scam and that they sell defective batteries.
Dear Craig P,
Sorry for the inconvenience brought to you. According to our return policy, if the Phantom battery is defective and customer informs us in time, we usually resend or refund and will not let customer cover for the returning fee. Could you please offer your order number or email address you used for order? We will surely check and solve it for you.
Best regard,
Banggood Team.
From the business
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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Dear Teri r,
We checked your orders and they were sent by standard shipping.It usually takes 7-2 business days to arrive in your country. The business days will exclude the public holidays and weekends.On occasion this can take slightly longer, due to custom clearance or bad weather. Recentlly because of the restriction of your country`s airline and large quantities of packages, it may also cause delay. Wish for your kindly understanding.If you have further questions, feel free to contact us and our customer service will help you: http://www.banggood.com/Contact-Us_hl100
Best regard,
Banggood Team