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Banggood Reviews Summary
Banggood has a rating of 2.3 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 774th among Electronics sites.
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I placed November 9 2016 and have yet to receive my item. The order number is *******. I have sent emails without any resolution. I requested a refund and was told that since I requested to have the item resent it was shipped on January 9 2017. The item number listed in the email was not my number but *******. I have been getting the run around from your company. Upon further research of your reviews I have found that a lot of consumers have placed orders and never received their items.
I ordered a drone on December 1,2016 and it has yet to arrive. The tracking info still says it is at the airport somewhere in another country. When I complained about the order I was told to keep checking with the post office and then go to the local customs office to see if it was there. I am not running all over town or to customs offices to track down where the package is when the address is clearly stated on the order. I demanded my money back but only get back the same email to wait for another 7 days. I am done, I will have to go through my credit card company to cancel charges and if possible file a fraud report. DO NOT EVER ORDER from this company.
Dear Brian A,
Sorry for the inconvenience brought to you.We surely send the product according to the order list and we will never charge money and don`t ship them.We are trying to improve our shipping service, but sometimes we have to admit that there are uncontrolled factors that may cause delay, like customs clearance or bad weather.If you don`t receive it after 7 days, please contact our customer service and we will give you a reasonable solution.
Best regard,
Banggood Team
I have had good luck in the past but, lately had two separate orders never arrive and tracking shows they never made it to the USA. Banggood at first offered a half refund on the second order and it was a 180.00 eachine. I did get them to agree to refund money so that's good of them. But my question is now I'm scared to buy any more items from them. It drives me nuts wondering what happened to the packages. Was it banggood or was it the shipping carrier. They keep telling me not to worrie and the packages will arrive. Well they never did. It's been about 2 months on the first order and 1 month and a week on the second. I have been a very loyal customer to banggood and have ordered many more items from them and hoping they actually will arrive, but this issues make me want to find another vendor to buy from. I hope banggood can understand how I feel and hope you check into packages that go missing and maybe use different shipping services. Also please start stocking more in your USA store then less likely to lose packages.
Dear Matt E,
Sorry for the unhappy shopping experience.We need to explain to all the customers here that we will definately send the products according to the order list. Sometimes they may be split by the system automatically since they are in different warehouses or can not be put in a package due to product charateristic. Therefore, they will be sent in separate packages and maybe don`t arrive at the same time.We will improve our system so that customers will know about the split orders quickly.We are trying to improve our shipping service and sometimes there are uncontrolled factors that may cause longer time to arrive. What we can promise is that if there are any problems of order, please contact us in time and we are ready to offer our help.We will try our best to stock more in US warehouse and thanks for your feedback.
Best regard,
Banggood Team
I ordered a flashlight from them to be used in an emergency. I tried it out for about 10 minutes when I got it and it worked fined. When I needed it in an emergency, it didn't work even with new batteries. It was past warranty time, but you would think their flashlights could last more than 10 minutes even it it sat off for 6 months.
Dear John K,
Sorry for the inconvenience caused. All the products are tested before they are sent out.If there are product problems, customers need to contact us in time and we will solve it according to our return policy. Could you please send the product id to [email protected]?We will check if the product consumes power fast or it has quality problem and reflect the problem to the supplier, in order to improve the product.
Best regard,
Banggood Team
Bought a quad and it arrived defective. I understand stuff happens, but now the problems start. The quad has a number of issues that make it unsafe to fly (ie it will randomly take off at high speed until it hits something, in one case, my throat). For electronics, they offer a '3 day guarantee'. The catch is I need to send a pic or video to document the issue. I suppose I am suppose to tape a camera to my forehead and record both the quad and my hands so they can see what it does and that I'm not doing it. Did manage to send a 3 sec video that showed one (1) of the six things I reported as wrong. Not good enough. They'll replace it, only if I pay more. In the end I suppose I will need to get both PayPal and my credit card company involved to get my money back.
Bottom line, if it arrives and works, great. If it doesn't arrive or is defective, that's when your problems start. IMO, spend a few extra bucks and buy from a company not in China.
Dear Russ S,
Sorry for the unhappy experience. All the products are tested before they are sent, but if there are product problems, we need a picture or video from customer to show more details about the problem and pass it to the supplier, so that we can find the solution as well as improve the product quality. Could you please send your order number and the problem to [email protected]?We will investigate your case and give you a reasonable solution. What we can promise is that we will surely solve your problem according to our return policy.
Best regard,
Lucerne
Bought an expensive Radio Control, arrived without receiver, replacement promised but never sent despite many emails
Dear Stephen M,
Sorry for the inconvenience caused.We need to explain that sometimes it was because your order was split by the system since they could not be put together in a package and they sent separately, customer would receive it later on.If it is because the warehouse did not send the product accidentally, we will surely send it again for you. Could you please send your order number and problem to [email protected]?We will check your order and give you a reasonable solution.
Best regard,
Banggood Team
You have the cutest clothes and shoes I have ever seen, I only wish that the timing, and the sizing and the smell wasn't such a problem or you would have me shopping with you every week. Shoes I ordered a long long time ago still smell so bad and toxic. Threw them out. Not good enough to donate. Sure are cute though. You just need to tweek your processes a little and you will surely grow your business. Get rid of those toxic dyes you are using in leather and suedes.
Order no. *******
Order was placed on the 6th December 2016, till today Im told that they are out of stock. Why was I not told this befor palcing the order.
It is your responsibility and no one else to give me such info befor I place my order.
You are dissapointing!
Dear Gift M,
Sorry for the inconvenience of back order.We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order. Besidse, our customer service is waiting for your reply.If you don`t want to wait, we can give you a full refund.
Best regard,
Banggood Team
Order nr. *******
I cancelled an order right after shopping. Customer Service told me via life chat, I would get my refund within a few days. 4 days later I got info, that the order was shipped.
Endless conversation via e-mail. They keep telling me, because the order has been shipped, they can only refund me, when they have got the parcel back from me.
Until now nothing arrived and no refund got.
Update Jan 4th:
As asked by Banggood I sent detailed information to *******@banggood.com on Jan, 2nd.
Till today I got no answer!
Dear Bea S,
Sorry for the inconvenience caused.We need to explain that if you contact us to cancel the order before it is shipped, we will surely refund you. Could you please send your order number and the screenshots of the conversation between you and our live chat to [email protected]?We will investigate your case and if it was because we failed to cancel your order before it was shipped, we will give you a refund quickly.We are ready to hear from you and will apply ourselves to improve our service.
Best regard,
Banggood Team
I ordered a nice coat mans 3x... when it came it was a womans 5x... zipper was backwards like the womans are... betty chen says that is the Asian size... the coat doesn't fit... I wear 2x mens but I ordered 3x mens to make sure it fit. Now I am stuck with this womans 5x coat... I had my eye on some other coats from you but can't chance it... wrong sizes... I am 63 years old never heard that size thing. So goodbye
Dear Scott S,
Sorry for the unhappy experience.We have listed all the details about item sizes on the related product page. If you find the size do not fit, please check our description and your order information first.In our product page, we state that please choose the size according to the size data, not the size you used to buy and note that you should place your order in US size, however the tags inside the items will show in Asian size.
Therefore, Asian 5x size is actually equivelant to US 3x size. According to our return policy, if the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage.
Best regard,
Banggood Team
I ordered 2 items 2 months ago and still not gotten anything in the mail the tracking number just states what it had stated at the start that it is at the airport. I highly suggest to avoid this company they are a pure rip off they will take your money but not send you the stuff and then make claims as if they did
Dear Johnathan M,
Sorry for having you waiting for so long.We are trying to improve our courier service, but we have to admit that sometimes there are uncontrolled factors thay may cause unsuccessful delivery. For undelivered order, we usually resend or refund. Could you please send private message about your order number? We will check it for you and give you a reasonable solution. Looking forward to your PM.
Best regard,
Banggood Team
I spent more than 150 2 months ago and I still don't have all my items and I don't have answers from them why is that?
Dear ex c,
Sorry for having you waiting for so long.We are trying to improve our courier service, but we have to admit that sometimes there are uncontrolled factors thay may cause unsuccessful delivery. For undelivered order, we usually resend or refund. Could you please send private message about your order number? We will check it for you and give you a reasonable solution.
Best regard,
Banggood Team
Online shopping with Banggood in China is like gambling.
The best motto everyone should keep in mind when gambling is, "only spend as much as you can afford to lose". As sadly at some point you will.
I live in Australia, in my first purchase from Banggood I purchased 2 x "genuine leather" handbags (product number *******).
I was 100% satisfied with the product. My bags are in genuine leather and the details are exactly as advertised. I cannot complain.
My sister, also in Australia, decided to order the same 2 handbags. Sadly, when her bags arrived, both bags were made of vinyl (pvu) with a plastic lining inside.
The bags also came with an extremely pungent, foul smell.
After many emails denying there was any mistake with the product/order, Banggood finally offered a refund if the bags were returned. Of course.
There was no offer to pay for return shipping.
To return the bags the cost of shipping was going to cost much, much, more than the advertised price of the bags.
Hence the bags were never returned, my sister is left out of pocket with 2 smelly, unusable, pvu bags that are not even worth donating to charity, as it would be an insult to the needy.
Very disappointing service when it came to resolving this issue.
My sister says she will never purchase from an overseas shopping site again, as she has also had another similar issue with another website.
As for me, I was lucky, but I will now rethink when looking at any product on the Banggood site.
To you I say this, if you are wanting to purchase something special then go direct to the source of the item. Not through a giant online multi product retailer of 70,000 items.
Dear Justine P,
Sorry for the unhappy experience.We need to explain that they are all made of genuine leather.The difference is because they are from different manufactures.We suggest that you can put the latter bags at a cool, dry and ventilated place, and the smell will disappear soon. According to our return policy http://www.banggood.com/Clothing-and-Apparel-Return-Policy_hi533,if there is no quality-related issue but you are still not satisfied with your purchase, you may be eligible to return the items for refund within 7 days of receiving your order. We will refund you the item price after we have received your package and inspected it. You will be responsible for all shipping fees incurred.
Thanks for your feedback amd we will contact the supplier about the problem, then provide more satisfying products and service.
Best regard,
Banggood Team
Yes. I ordered shoes... when the order went through the shoe size was wrong but my order shows I ordered the correct size.
I immediately canceled my order and reordered. I have 2 charges for the same shoes. I sent you a message immediately.
Again I have been charged for 4 pairs of shoes when I only ordered 2. I see no refund. I have no info of the order... nothing back from you saying you recieved my order I will be contacting Paypal and handling it thru them.
Also your website needs a lot of work. When browsing and you click on something to put it in your shopping cart your site sends you all the way back to the 1st page and you have to click all the way thru again to get to where you had been. In some cases 30-40 pages in.
It is very annoying and makes me not want to browse your site. I am an internet tech and I build websites this is the worse navigation system for a market site I've ever been on.
I love your products but it is very hard to browse and your ordering process is bad.
Dear tami c,
Sorry for the unhappy experience. When an order is placed, our system will automatically send a confirmation email to customers` mail box.If you were charged for 4 pairs of shoes while you ordered only 2, could you please send the screeshots of the payment confirmation email from our system to [email protected]?We will check to see if it was a system problem or some unexpected accident. Besides, about the browse problem, we will reflect your review to the program department and do a test of our website. Thanks for your feedback and we will try our best to improve our service.
Best regard,
Banggood Team
Do not buy from this company. They are now fraudulently taking money from my bank account. During the holidays, really? Pond scum.
Dear Klint T,
Sorry for the inconvenience.We need to explain that we never charge money and don`t send the product.Do you have undelivered order? There may be the problem of shipment and we will try our best to improve it. Coould you please offer your order number? We will check it for you and give you a reasonable solution.If you are not satisfied with our service, you can also send your complain to [email protected] management team will take your case seriously and improve our service.
Best regard,
Banggood Team
Never ever buy shoes at Banggood: if they fit, wonderful. If they don't, be prepared to answer 8 mails from "customer service" that asks you to measure each and every toe, the distance between toes, to send pictures of your feet, and many other surprising inquiries. After the 8th mail, I understood nothing would convince them to accept the fact that although I chose my shoe size correctly, the shoes didn't fit. I still have them and I am ready to give them to whoever is interested!
Dear Liliane M,
Sorry for the inconvenience brought to you. About shoes, here is our return policy: http://www.banggood.com/Clothing-and-Apparel-Return-Policy_hi533
We have listed all the details about item sizes on the related product page. If you find the size do not fit, please check our description and your order information first.
1) Size not as ordered: You can contact with our Customer Service directly for a full refund or a correct size for free.
2) Size as ordered but does not fit: Size may be 3cm/1.5 inch inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases you would be responsible for all shipping fees incurred.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
If you are not satisfied with our products and servie, you can send your complaint to [email protected] will try our best to improve our service.
Best regard,
Banggood Team
The quality of the purses I had ordered I did order three was great I can get my iPhone 6 Plus in there comfortably very pleased I got two for Christmas gifts and one for myself
I purchased a Xiaomi Redmi Note 3 Pro which most people will know is a decent spec phone. The price I paid was not insignificant but was fair for a decent phone. However the item supplied by Banggood.com came with a modified Android 5 skin (MIUI OS). Embedded in the software were at least two malware apps. They were in the system area of the operating system. Under normal circumstances (unless you root the phone) the system folder in Android is not accessible. As a result for most users this Malware is permanent. During the first week or two I just noted the odd occasion when adverts popped up but soon after it got to a stage where ads were popping up very regularly and having a major impact on phone use. At times it gets so bad that the adverts overwhelm the phone and there is no other option but to reboot. If Banggood were honest and honourable they would have pointed out that their price was dependant on you accepting a sub optimal product which frankly becomes unusable. My advice would be as Banggood are so untrustworthy I would not buy products from them.
Dear Paul A,
Sorry for the inconvenience caused.We need to explain that there are no longer this kind of problems for the latest version of xiaomi sold on our website because they are all with clean version.We suggest that you reboot the phone according to your version and here is the link: http://en.miui.com/a-234.html.If you have any problem, feel free to contact us: http://www.banggood.com/Contact-Us_hi111 and we will try our best to help you.
Best regard,
Banggood Team
Ordered items for Christmas back in November. Visa charged but items not received. Emailed message to them twice, but returned undeliverable!
Dear Lorna N,
Sorry for the inconvenience caused.We are trying to improve our courier service and we have to admit that sometimes there are uncontrolled factors which may cause returned packages, like incomplete or wrong address, battery or some products and local courier service. However, for returned or missing packages, we usually give a resend or refund.If your problem hasn`t been solved, you can contact our customer service and we will solve it for you. Wish for your kindly understanding.
Best regard,
Banggood Team
The worst quality and company EVER! First of all it took almost two months to get my order, five items in four deliveries. Secondly not one item even slightly resembles the pictures of the products. Horrible quality and the items had a horrible odor to them. I will never deal with this company again.
Dear Marybeth C,
Sorry for the inconvenience brought to you.It usually takes 7-25 business days to arrive. The business days will exclude the public holidays and weekends.On occasion this can take slightly longer, due to customs clearance or bad weather. For the product problem, we will try our best to help you. Could you please send the complaint to [email protected]?We will check it for you and give you a reasonable solution.
Best regard,
Banggood Team
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Dear Yvette M,
Sorry for the unsuccessful delivery.We are trying to improve our shipping service, but sometimes we have to admit that there are uncontrolled factors that may cause delay or missed item. Therefore, customers need to contact us in time and we will give a reasonable solution.And we need to explain that 27025368 does not exist in our system.If this number is listed in your account as your order number, could you please send the screenshot to [email protected]?We will check to see if it is a system problem and solve it for you. Besides, according to your requirement, we have resent the order for you and hope you will receive it soon.
Best regard,
Banggood Team