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Banggood Reviews Summary
Banggood has a rating of 2.3 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 773rd among Electronics sites.
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I have ordered many times from BG without issue and am happy with the value I have received. On one of my latest orders, the product never arrived during shipping. After contacting customer service, they kindly offered to send out a replacement promptly. Very satisfied.
http://www.banggood.com/DC12V-5G-Ozone-Generator-Disinfection-Air-Purifier-Machine-Fan-Dissipation-p-*******.html?rmmds=buy
Ad shows ozone generator with case. Item arrives without case when you get it.
Total rip off STAY AWAY FALSE AD
Very last line in there specs reads "1 x 5g Ozone Generator(include fan dissipation, not include the shell)
They think its OK to have seven photos showing a nice plastic box with handle with electronics mounting inside and then have not include the shell hidden at bottom of the page. I am done with Banggood I have made lots of purchases but when they go down to this level I will shop elsewhere.
Get um Trump!
Worse company I have ever dealt with online. I placed an order November 26th, end of December was suppose to be credited and not one or the other has showed up. Their customer service department is horrible for service. DO NOT ORDER FROM BANGGOOD
Dear Natalie S,
Sorry for having you waiting for so long.We are trying to improve the shipment service but sometimes there are uncontrolled factors that may cause longer time to arrive. For undelivered order, we will surely help check and give a reasonable solution. Could you please offer your order number or email address you used for order? We will check it for you and give you a reasonable solution.
Best regard,
Banggood Team
I have two orders by them, they took my money and I NEVER received the products
After several emails to them and again and again they sending new delivery dates.
The tracking nrs did not work
I will never ever make use of them.
Dear Mariette B,
Sorry for the inconvenience brought to you.We are trying to improve the shipment service but sometimes there are uncontrolled factors that may cause longer time to arrive. For undelivered order, we will surely help check and give a reasonable solution. Could you please offer your order number or email address you used for order? We will check it for you and give you a reasonable solution.
Best regard,
Banggood Team
I purchased 2 pairs of boots. Their ad didn't say they ran one size too small so I returned them and asked for a refund. They then said they were in Hong Kong and that it would cost me more to send back then I paid for them. They said to measure my foot and don't return. I said I have already sent them back. They asked me where did I send them I said to the address on the shipping label in City of Industry. The boots are now lost in limbo and I am out all this money.
Dear Debi T,
Sorry for the unhappy experience.We have listed all the details about item sizes on the related product page. If you find the size do not fit, please check our description and your order information first.In our product page, we state that please choose the size according to the size data, not the size you used to buy. According to our return policy: http://www.banggood.com/Return-Policy_hl104
We clearly state that please contact us before returning the item, or we will refuse to deal with it.If you sent back your items to the address on the shipping label without contacting us in advance, we are afraid that we can not deal with your case.If you have any problem, feel free to contact us: http://www.banggood.com/Contact-Us_hi111
Best regard,
Banggood Team
Bought two KingWear KW88 in 2016 August, received one not working at all. After many mails photos, movies they required to send back to China. Spent other more 30 shipped in October and they received in 2016 December (probably it was transported with a donkey...). They found not working and said they send it back to producer for REPAIR? (who can repair a smartwatch, and I want a new one working, I payied for IT!). At the moment I'm still waiting what I payied in 2016 August more than 200 (with tax). They sent me a brick not a smartwatch, this is not fair.
Stay away from them!
Dear paolo m,
Sorry for the unhappy experience. Every product is tested before it is sent out.We are sorry for the quality problem and having brought you so much trouble. A video or picture can help supply solve the problem quickly and that was why we asked for these information. Could you please send your order number to [email protected]?Our management team will investigate your case and give you a reasonable solution as quickly as possible.
Best regard,
Banggood Team
Banggood should be avoided because of its logistic issue. I ordered a smartphone from its China store and it was shipped to Hongkong after a week. From there it was shipped to Europe taking more than 20 days. It arrived in Geneva and from there was sent to Singapore taking a total of 37 days.
Why was it ridiculously sent to Europe when it could be airmailed from Hongkong to Singapore? Apparently the Chinese government wants to promote its New Silk Road using train, so the parcel was redirected northward from Hongkong to that route. What a "clever" way to promote its economy. But for me this is the first and last time I buy from Banggood. How will that help China's economy? Think consumers are stupid?
If you use their chatroom, you might get silence and when you ask anyone around, wait for minutes and then you get a silly "Right" from an chat operator too lazy to answer you. The only saving grace was that my email enquiries were answered, otherwise I would have given Banggood only 1 star.
Spent hundreds of dollars for Christmas presents and no presents and it's January 15th. Two months and nothing. If I receive the items I will return them and never deal with this company again. DHgate gets me my items in two weeks from China. I will continue to use them.
Dear Darcey D,
Sorry for having you waiting for so long. Since many people shopped for Christmas and new year, it caused delay and sorry that we can not controlled these factors. Could you please send your order number to [email protected]?Our customer service will help check your order and give you a reasonable solution.
Best regard,
Banggood Team
I have received some decent product but it's about 50/50 bad/good and if it's bad there appears to be zero customer service. So if it's 50/50 I realize now i am effectively paying twice the price since I scrap half
Dear Den M,
Sorry for the inconvenience. Each product is tested before it is sent.If there are quality problems, please send your order number and the picture or video of the problem to [email protected] technical customer service will help solve it for you according to our return policy.
Best regard,
Banggood Team
First, I had a defective item. They had me post a youtube video of it and then refunded the money. Thumbs up. I think this company really means well but they are hampered by the fact that most of their shipping comes from China. I have had an order take 30 days to get here and one that was ordered 40 days ago that still has not showed up. Also, I'm a registered user but unlike other shopping sites you don't get to have a default ordering profile so you can do things like order upgraded insurance and shipping (which you really need to do). So I made another order inadvertently neglecting to select either item. So now that one is probably in shipping hell and without insurance I might not get my money back. Like I said, they are polite and responsible and they are trying to compete with other sites like Amazon but they just can't get there with their current inventory model... sorry guys, I really like you...
Dear Leonard G,
Sorry for having you waiting.We are trying to improve the shipping service, but sometimes there are uncontrolled factors that may cause delay. When customers add the product to shopping cart, there will be a choice for most products that "Add Shipping Insurance to your order". It entitles your orders to be quickly refunded or resent if it is lost or arrives faulty.If customers don`t receive their packages within our estimated time, we will surely help check it and give a reasonable solution no matter if they buy shipping insurance. Please contact our customer service here: http://www.banggood.com/Contact-Us_hi111
We will surely help your with your order.
Best regard,
Banggood Team
Package left China on Dec 28,16. No other info. Pilot must still be flying around up there or the boat they sent it on sank. Have not rec'vd product and customer service keeps saying wait a little longer. When asked about not wanting product and wanting a refund. Told that when I return the product, then they will start a refund process. How do you return something you havn't received. Stay far away from these people. Pay the little extra to get it at your local store in your neighborhood. Support where you live.
Dear Dennis W,
We need to explain that since previously many people shopped online for new year and Christmas, it caused slightly delay.If you chose air parcel register, it usually takes 7-25 business days to arrive, excluding public holidays and weekends, around 30-40 natural days.If you choose faster shipping and did not receive it within our estimated time, you can contact us and we can refund part or whole of the shipping fee. Since we can not cancel a shipped order and it was a little delayed, it will reach you at last and we can only refund when it shows it is returned after you reject the package or it has exceeded our estimated delivery time too much. Wish for your kindly understanding and if you have further problem, feel free to contact us: http://www.banggood.com/Contact-Us_hi111
Best regard,
Banggood Team
Ordered cute boots that came about 3 sizes too small and one boot had a huge kink right in the middle of the sole making them completely unwearable. Went right in the garbage... not impressed to say the LEAST! DO NOT BUY FROM THEM!
Dear Janis W,
Sorry for the unhappy shopping experience.We have listed all the details about item sizes on the related product page. If you find the size do not fit, please check our description and your order information first.In our product page, we state that please choose the size according to the size data, not the size you used to buy. According to our return policy, if size does not match:
Size as ordered: Size may be 3cm/1.5 inch inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases you would be responsible for all shipping fees incurred.
If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
If you have any problem, feel free to contact us: http://www.banggood.com/Contact-Us_hi111
Best regard,
Banggood Team
Ordered through Facebook advertisement
Sz 10 shoes and they sent 4 weeks later but sz 5? Then told me I ordered sz 5? I am a Purchasing Director and buy 400mm in goods and services annually... don't make mistakes like that!
Why would I order sz 5, seriously?
Dear D H‎,
Sorry for the inconvenience.We surely send the size according to the size customers chose in the order. Please send the picture of the size in the shoe and the screen shot of your order with size in your account to [email protected] we sent the wrong size, we will give you a reasonable solution, usually send a replacement.
Best regard,
Banggood Team
I will never use this sit again there is no update on my order from dec. 22 2016 I wish I could just cancel order I don't even need product any more
1 rating because there's no 0
Dear Roney H,
We are sorry for the delayed update of your order.We need to explain that sometimes it is normal that the information may not be updated in time since many packages are crowded.And for standard shipping and air parcel register, it usually takes 7-25 business days to arrive, excluding public holidays and weekends, around 30-40 natural days.We can promise that if customers don`t receive their packages within our estimated time, we will surely check and give a reasonable solution.If you have further problem, feel free to contact our customer service: http://www.banggood.com/Contact-Us_hi111
Best regard,
Banggood Team
The item I recieved was as advertised and was priced well. The shipping time was slow but to recieve an item for half the cost of any other place I found it was worth the wait. But beware this shipping time was almost a month.
I ordered a package from the site and forgot to write down the number to my house as soon as the package arrived Let me live in my mail did not know to whom the board and there to be smart site has not called me, he sent me a message in Gmail are simply brought my package to China but second star is because of the rapid reaction site your questions
Dear Ofir M,
We are sorry to hear that.We suggest customers set the complete and correct address as well as information before placing an order to avoid unsuccessful delivery.We can not control how the local courier service operate, and what we can promise is that we will surely send the package according to the order list, and trying to improve the shipping service.
Best regard,
Banggood Team
I am two and a half weeks into trying to resolve a drone/transmitter mismatch and have zero to show for it. Products they sell appear to be marginal to good but THEIR CUSTOMER SERVICE SUCKS! If I could write that in a bigger point size... I would.
My advice... RUN SCREAMING THE OTHER WAY!
Dear Mike R,
Sorry for the inconvenience brought to you. Each product is tested before it is sent.If there is quality problem, we will surely solve it according to our return policy. Could you please send your order number and the problem to [email protected]?Our management team will investigate your case to see if there were unprofessional measure and give you a reasonable solution.
Best regard,
Banggood Team
I am a long time customer of Banggood and have bought hundreds of items from them. I was pretty satisfied with its low cost and reasonable deliver times. It was all good until I received a defective item. I contacted them through emails 3 times and support chat 2 times. But they continued to ignore my request. They also have what they called a VIP program. I am a VIP5 customer which is the highest level and I am supposed to receive premium support. Wrong, even though I told them numerous times that I am a VIP5 customer, they care less about it. What a shame. If Banggood could treat a loyal and top ranked customer this way, I cannot imagine how badly they would treat other customers having the same issues.
2/4/17 update: I used the Paypal dispute process to address this issue. At least I was able to get "some" responses. But their support staff was pretty incompetent and kept repeating the some question or did not full understand my request. Eventually, I threatened to escalate to Paypal and Banggood finally issued a refund. Kudos to Paypal. What's seems even absurd was that even after the refund was issued, their support staff sent another 2 days later email repeating the same meaningless information without even knowing that Paypal has already closed the issue. Banggood is good for its low price but they better clean up their act to fix their customer support issues and return process. Otherwise I am sure they would lose more business due to unhappy customers.
Dear Michael L,
Sorry for the unhappy experience.We cherish each customer and we are always applying ourselves to provide better products and service.If the product was defective on the way, we will surely solve it according to our return policy. Could you please send your order number and the problem to [email protected]?Our management team will take your case seriously to see if there were unprofessional measure and give you a reasonable solution.
Best regard,
Banggood Team
Once the parcel is dispatched, they don't gurantee if it reaches to you or not. And if it gets stuck at anywhere then you are responsible to get it at you house.
Dear hemant h,
Sorry for the inconveninece brought to you.We are trying to improve the shipping service, but sometimes there are uncontrolled factors like customs clearance, will affect the delivery efficiency. When the package is stucked at local post office or customs, we usually suggest customers go there to consult, which will be more efficient.If customers don`t get it at last and the address left in the order is correct, we usually resend or refund.If you have any problem, feel free to contact us: http://www.banggood.com/Contact-Us_hi111
Best regard,
Banggood Team
Horrible company and customer service. I purchased a camera on there, it shows up with no protection and thus, the screen on the camera is shattered. I also found out the battery will not hold a charge. After contacting Bang good for a week, providing pictures, the shipping label and SKU # as they require, they finally emailed me back saying that I now needed to send them video of the item. Instead of providing a refund for a product that they shipped with no protection, they keep giving the runaround in hopes I will cut my loses. 9 days later, I'm still waiting on a response that doesn't involve asking for more pictures, video or whatever else they "need".
Dear Garett D,
Sorry for the inconvenience caused. All the products are tested before they are sent, but if there are product problems, we need a picture or video from customer to show more details about the problem and pass it to the supplier, so that we can find the solution as well as improve the product quality.We will reflect the problem and focus more on the package protection and solve it for you according to the return policy. Could you please send your order number and the problem to [email protected]?Our management team will investigate your case and give you a reasonable solution.
Best regard,
Banggood Team
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Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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Dear Warren L,
Sorry for the inconveninece brought to you.We need to explain that we clearly state in our product page that 1 x 5g Ozone Generator(include fan dissipation, not include the shell), which can be noticed easily after the features and precautions. With the purpose of avoiding customers neglecting it, we put it before the detailed pictures. About the item with case, we will focus more on it and thanks for your feedback.If there are any quality problems, feel free to contact us and we will give you a reasonable solution：http://www.banggood.com/Contact-Us_hi111
Best regard,
Banggood Team