On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
Instant Feedback
We monitor reviews for authenticity
Although I did not receive my item, it was only a couple of emails and my refund was processed to Paypal promptly. This was my first order from them so as it never arrived I cant give 5 stars. Doubt I will risk ordering from them again
I placed an order on the 7th of January and still I have not received my parcel. They keep on lying about the delivery. This is kak service people shouldn't buy from Banggood. This is nonsense.
Dear Fikile M.,
We apologize for the delay. Could you advise your order number so we check more delivery information for your order? We will help you to investigate your order and provide you more details about your order as soon as possible. We are looking forward to your kind reply.
Best regards,
Banggood Team
Caught them out in a couple of lies which they refuse to admit. I ask me so many times to refund me but they kept on delaying so that the max period paypal dispute period expires
Dear Dave S.,
We apologize for this inconvenience. Could you advise your order number so we check more shipping information for your order? We are looking forward to your kind reply.
Best regards,
Banggood Team
I ordered a phone on the 4th of Jan 2017. AFTER 2 WEEKS WAS TOLD IT WAS NOT IN STOCK THEN I WAS TOLD IT WAS POSTED ON THE 12TH. It is the 6th of Feb and they said it was sent via Switzerland from Hong Kong and it may take up to 25 days.
VIA SWITZERLAND HONG KONG TO AUTRALIA VIA SWITZERLAND!
What the hell is that. They should have told me they did not have any stock before taking my money as I needed a phone ASAP.
Dear Robyn L.,
We apologize for this inconvenience. Your order may be shipped by Swiss Post so it would pass Switzerland during transit process. Or would you like advise your order number so we check more information for your order? We are looking forward to your kind reply.
Best regards,
Banggood Team
I recieved a defective helicopter from banggood where the servos didnt work and the main motor would shut off after 3 sec of spinning it. There were quality control issues as well which i can over look but shouldn't have to. I contacted banggood and they offered me to buy a new one at half price 65$ and keep the old one. I dont want to buy a new one so its simple. Send me a new working helicopter which i paid for or refund me 100%. 10 emails later and no response from banggood. So now they totally ignored me and thats awful customer service!
Dear Pat f.,
We deeply apologize for the inconvenience. Would you like to tell us more details of your order issue like the order number? We will help you to check your case again and offer you other solutions. We are looking forward to your kind reply.
Best regards,
Banggood Team
I am waiting for more response from the company... I have never been so disappointed with an online purchase in my life... Time waste, money waste, just added frustration... that's all after making a purchase... No response from anyone... No ethics... I will add more reviews once I know what is the outcome...
2nd update - 04/06/17
After my previous review I was contacted by a customer service agent and again they asked me to pay for sending a new drone. So I was pissed off and went on to dispute the transaction thru my credit card company. They credited the amount and were investigating the claim. I did not update anything for past couple of months thinking it would go through. Now Banggood has gone against that as well. They are saying they send whatever is described online and its perfectly good.
So here is the latest update - No money, no product, only frustration and wasted time. DON'T EVER BUY ANYTHING FROM THIS SITE FRIENDS... I going to write more reviews on other sites as well. Before that I just want to hear what these guys have to say to me.
Dear Anumohan S.,
We deeply apologize for the inconvenience. Would you like to tell us more details of your order issue like the order number? We will do our best to help you to solve your problem. We are looking forward to your kind reply.
Best regards,
Banggood Team
HORRIBLE SERVICE! I ordered some items from banggood on JAN 22. I just received an email today saying my address is incorrect WHICH IT IS NOT and then they say it will be a two week delay in getting a refund. So that COMES OUT TO ONE ENTIRE MONTH WASTED! STAY AWAY FROM BANGGOOD.
Dear William L.,
We deeply apologize for the inconvenience. Could you advise your order number so we check more information for your order? We will help you to check this order again to find what caused this issue and offer you other solutions.
Best regards,
Banggood Team
Another Update... Help me understand why I have to pay return shipping for a defective product... is that the 'penalty' for doing business with these guys? I do not believe the reviews that say Banggood made things right. That certainly isn't my experience... not even a hint of that kind of response. So. Once again. VERY DISAPPOINTED... FOUR LETTER WORD KIND OF DISAPPOINTED IN THE BANGGOOD BOZOS. YOU ARE BETTER OFF SETTING YOUR MONEY ON FIRE... FAR MORE JOY THAN BANGGOOD.
Update... Bangood has now, after 6 weeks of emails back and forth, responded by asking me to "please explain the problem" with the drone. ARE YOU KIDDING? STARTING OVER? So... I stand by my statement... DON'T EVER EVER EVER BUY ANYTHING FROM BANGGOOD!
Original review follows... I have a defective product... a drone/transmitter defect or mismatch. We exchanged a few emails and videos over the last 5 plus weeks since we opened a service ticket. We still do not have resolution. Unfortunately... I now have a daughter that literally had time to die with a very unhappy 10 year old whose christmas present is useless. Just sat on hold with Banggood Chat for half an hour... now they need a few more days to contact 'the salesman'. Wonderful. Can't wait to see how this goes.! PLEASE DO NOT EVER BUY ANYTHING FROM THIS COMPANY. THEY SUCK IN THE BIGGEST OF WAYS AND DESERVE TO BE OUT OF BUSINESS!
Dear Michael R,
Sorry for the unhappy experience. Each product is tested before it is sent.If unfortunately there are quality problems, we will surely solve them according to our return policy. Besides, since most of our customer service and sellers were having holiday of new year for China, the response time may be slightly delayed. Wish for your kindly understanding.If you are not satisfied with our service, feel free to send your complaint to [email protected] management team will investigate your case and give you a reasonable solution.
Best regard,
Banggood Team
Horrible service. Always a problem with shipping. Return policy horrible. Even worse communication. I will never buy from them again. You would be better off spending a little bit more to work with a better company.
Update: I never received resolution to my problem after 3 months. Stay AWAY!
Dear Jon B,
Sorry for the unhappy experience.We are trying to improve our shipping service, but sometimes there are many unexpected factors that may cause problems.We will find more shipping companies with good quality of service to ensure the shopping experience.If there are any problems of the products, we will surely solve them according to our return policy.If you are not satisfied with our service and return policy, feel free to send your order number and the problem to [email protected] will check it for you and give you a reasonable solution and improve our products and service.
Best regard,
Banggood Team
My package was ordered n shipped before Chinese new year n when I email you, you repeatedly send me the same $#*! email about delay on this holiday not to mention the bogus tracking $#*! you have set up mine says track with a check ummmm ya no $#*! that's what I want to do. Zero stars I'd rather go to $#*!in Walmart
Dear Robbyn E,
Sorry for the inconvenience caused. Due to the new year of rooster for China, the tracking update may be slightly delayed. Wish for your kindly understanding.If you don`t receive your package within our estimated delivery time, feel free to contact us: http://www.banggood.com/Contact-Us_hi111 Our customer service will help you and give you a reasonable solution. Thanks.
Best regard,
Banggood Team
I made a mistake buying a smartphone at Banggood for $139
This phone (Doogee Y6) does not work in the U.S. despite what was promised at their web site. Two weeks ago I sent the phone back in accordance with the instructions I received from them ($36 for shipping to China).
Tracking reported that the phone was in Beijing 11 days ago (January 17,2017), after which the tracking stopped. I tried to publish the corresponding negative reviews at their web site in order to warn the prospective buyers, but they simply ignore my reviews and show this product with only 5-star reviews.
This is dishonest. Buyer beware!
Dear Igor B,
Sorry for the inconvenience caused.In our product page, there is a link for customers to check if it work in their country: http://willmyphonework.net/.If it can not be used in your country, we will solve it according to our return policy after it is returned to our warehouse. Recently many shipping companies are having new year holiday for China so the tracking update may be slightly delayed. Wish for your kindly understanding. Besides, we usually don`t delete product reviews for the purpose of fairness. Here is our review guideline:
When you review a product, please follow these guidelines to prevent your review from being rejected or removed.
Avoid:
- Offensive or abusive language.
- Links to other stores or competitors.
- Our prices are always changing so please don't mention how much you paid.
- Questions about orders or products, payment or delivery. Please contact us or use the forums.
- Criticism of Banggood's service; keep the review focused on product attributes, post such a comment in the product forum or contact us.
- Reviews for products that have already been removed from Banggood.com.
- Reviews those are overly simple. Please be informative.
-Reviews for products you purchased more than 6 months ago.
- Any personal contact information such as e-mail address and phone numbers.
- Multiple reviews for the same item.
As long as you stick to these guidelines, we will post your reviews, positive or negative.
Best regard,
Banggood Team
My Order No. ******* did not received after A month and half. However Banggood refuse to refund me and keep suggesting just waiting. I think they are some kind of good scammers.
Dear Mostafa E,
Sorry for having you waiting. Since recently our customer service are having new year holiday, the response time for emails may be delayed. Besides, we need to explain that suggesting waiting was because we asked related colleague to investigate your package and it usually takes some days to get a response. Wish for your kindly understanding.We have arranged the full refund and it takes 7-14 days for credit card to return your money, which depends on your bank`s processing.
Best regard,
Banggood Team.
Ordered item on 19 november. Never received it and they said i could have a refund and stop answering to my email... banggood full of $#*!! SCAM i wouldnt recommend to anyone
Dear Rinaa b,
Sorry for the inconvenience caused.We need to explain that most of our customer service are having new year holiday for China and the response time may be delayed. Wish for your kindly understanding.If you want a refund, we will surely return your money as we promised. Could you please offer your order number or email address you used for order? We will check and solve it for you as soon as possible.
Best regard,
Banggood Team
Bought a flashlight from Banggood. The product arrived within the shipping date, but did not work!
Had to email them with three video evidence entailing them of the dysfunction flashlight! They told me they would let me go to a workshop to have it fix and they'll pay for the repair... I decided to return it for a refund. Paying over $50 for the return shipping to their China warehouse which they state they will cover half of my return shipping and the refund my product... it has been three months and has not happened.
Dear Bobby C,
Sorry for the inconvenience brought to you. Each product is tested before it is sent, and we are sorry for the flashlight problem.If the product has returned to our warehouse, we will surely refund your money as we promised. Could you please send your order number and the problem to [email protected]?We will check it for you and give you a reasonable solution. Thanks for your cooperation.
Best regard,
Banggood Team
BEWARE IT'S FRAUD THERE COMPANY STOLE $1,500 OFF MY BANK ACCOUNT DO NOT BUY ANYTHING HERE OR ANY MERCHANDISE SAVE YOURSELVES!
Dear Jennifer V,
We need to explain that we don`t have the right to do and will never do such thing like deducting money from an account without any purchase or revealing customers` private information. Besides, customers are expected to have the responsibility to protect the information of their bank account.If you insist that it was our fault, please send the proofs to [email protected] and we will give you a reasonable solution. Thanks in advance for your cooperation.
Best regard,
Banggood Team
Why are you not working with customers to keep them happy and returning? My husband made an order and it was missing parts, for the sake of keeping a customer who was likely to order more in the future. Why not step it up and fix it? It's too bad... Don't order from these guys as they are not likely to help you if a problem arise.
Dear Angela L,
Sorry for the unhappy shopping experience.We will surely send the products according to the order list.If seldom there is anything left behind that is not delivered, we will help solve the problem. Could you please send your order number and the problem to [email protected]?We will check it for you and give you a reasonable solution.
Best regard,
Banggood Team
Ill never get anything from this place again nor my friends. Ordered lazer lights. Then needed chargers and batteries and cant help me out one bit ffor what i need but sales as a combo pack with charger i need total BS
Dear Zachary B,
Sorry for the inconvenience caused.We have listed all the details of items in our product page as well as what the package includes.If the packages are supposed to include chargers and batteries as stated in our product page, and you did not receive them, we will surely solve the problem for you. Could you please send your order number and the problem to [email protected]?We will check it for you and give you a reasonable solution.
Best regard,
Banggood Team
Why is my order taking so long. Came recommended on Face Book. (LOOK-OUT) if something does not happen soon I will turn back to Face Book where it all started. Chef John
Dear John H,
Sorry for having you waiting.We are trying to improve our shipping service but we have to admit that sometimes there are unexpected factors that may cause longer time to arrive, like customs clearance or bad weather. For standard shipping or Air parcel register, It usually takes 7-25 business days to arrive in most countries. The business days will exclude the public holidays and weekends, around 30-40 natural days.If you don`t receive it within our estimated time, we will try our best to help you check the package. Could you please send your order number and the problem to [email protected]?Our customer service will track it for you and give you a reasonable solution.
Best regard,
Banggood Team
Do not order here! To make you keep a product they lie about stocking and sending dates... and the customer service in incapable to help... I canceled an order before they send it out and they sent it out anyway and now want to convince me to keep it... If I want to send it back I have to pay a fee ever though it's their fault they I even got it! Worst shop ever!
Dear Luisa I,
We are sorry to hear that. Sometimes for popular items, many people buy them together and the stock will be exhausted. Therefore, we need to purchase more and there will be a predicted restocked date, sometimes there may be slight wave due to the supplier. Now we have improved our system, which is capable of updating stock data in time and product out of stock can not be bought until it gets restocked. Besides, we need to explain that we can not send a cancelled order.If you cancelled it successfully, the status would show "order cancelled" and then our system would automatically arranged the full refund.If you are not satisfied with our service, you can send your complaint and order number to [email protected] management team will check your case and give you a reasonable solution.
Best regard,
Banggood Team
I ordered a part for my car and paid for expedited shipping that indicated I'd receive it in 5 business days which was on the 14th. On the 16th I received an email stating it was shipped. I tried tracking it but it didn't work. Several days later after numerous attempts to track, CS saying give it a couple of days & figuring out it was DHL for shipping I decided to call. DHL stated it never left Singapore because it had not been inspected. When emailing CS and sharing this information asking to cancel and refund me in full, they said it was just shipped on the 19th so please wait and we can't refund you because it has already been shipped. DHL still indicates that the part remains in Singapore. They are scamming and cause nothing more than headache. I'm reporting this to the Federal Trade Commission and filing with my bank. Worst experience ever.
Dear S T.
Sorry for the unhappy shopping experience. For expedited shipping, it usually takes 5-8 business days to worldwide, which excludes public holidays and weekends. When you received the email with shipment, that mean it left our warehouse and will reach DHL service soon, which usually takes 1-2 days. Besides, it is normal that the tracking information may not be updated in time. Since your package hasn`t exceeded our estimated time(21th and 22th are excluded from the business days), we are afraid that we can no refund you. Please believe that if you don`t receive it, we will surely help check your package and give you a reasonable solution.If you have any problem, feel free to contact us: http://www.banggood.com/Contact-Us_hi111
Best regard,
Banggood Team
From the business
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Electronics Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ashley G.,
We apologize for this inconvenience. Would you like to advise your order number then we would help you to check more information about the order you have not received yet? We are looking forward to your kind reply.
Best regards,
Banggood Team